Trusted Agent profile · Calne

Allen & Harris Calne reviews

3.7

★★★★★ Good

389 reviews across 2 platforms

17 High Street, Calne, SN11 0BS, SN11 0BS

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Allen & Harris's office in Calne, at 17 High Street, is rated 3.7 out of 5 across 389 reviews on two platforms, including 183 Google reviews rated 4.8.

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4.8 / 5

183

Reviews on Google

This office

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206

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Calne office, from every platform, shown as written. First names only.

1/5

Google

I'm taking back my excellent review as I've had a nightmare using Allen and Harris for letting my property. I wish I'd never signed up with them

Pru · 24 October 2023

Agent replied · 23 October 2024

Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

From the start Shannon was incredible, she understood our needs and went above and beyond even finding the property we are now renting. A massive thank you to Shannon and the team for making it a stress-free process.

Rachel · 25 October 2019

1/5

Trustpilot

Not value for money, shop around

Clifton, Bristol Branch - Sold themselves as a premium offering but their outputs (pictures, write ups, viewings) were below average. In Covid, you would have thought you'd show prospective buyers of a First Floor Flat the 3.5 acres of gardens that are included. Apparently not. I changed agent but they refused to take the property off line and continued to market it after the contractual period was up.I could write many more things. My advise, shop around for a better estate agent.

John-Paul · 4 June 2021

1/5

Trustpilot

Told I was not allowed to view a…

Told I was not allowed to view a property until I had signed up for their mortgage service. Managed to work my way around this and view the property. Put an offer in, which was accepted. They then put the property back on the rental market. Ok fine, but they did not inform me of this and continued to pressure me into using their services. All they are interested in is your money. 0/5.

Mr · 23 April 2022

5/5

Google

The whole team at Calne Allen and Harris have been helpful throughout. Sam was particularly excellent in keeping us up to date with information and helping ensure the house sale went through as smoothly as it could.

Dominic · 25 October 2019

5/5

Trustpilot

No one give us the opportunity to rent the house except Allen and Harris and miss scarlet

me with my child and my wife in a hotel for more than a month I begged the offices to help me find a house we both had a full time job in a nursing home so guaranteed work and no one helped and fortunately for my good luck they turned to allen n harris office and there i found ms scarlett but i have to admit you really bent my problem understood the situation and found us home within a week and without paying 6 months in advance just by promoting us and allowing us to try our luck us taking the references and the landlord control thank you very much scarlet

Customer · 9 March 2021

5/5

Google

Hanna from Allen & Harris Calne was great in assisting me with my house search and she was very proactive in keeping me updated and even looking for properties for me! Highly recommend.

Uhunoma · 24 October 2020

5/5

Google

From a rental perspective this team is awesome, they were there to help from commencement to conclusion of the letting process, and going above and beyond in between - highly recommend! Especially Shannon & Yaiza :)

Heidi · 25 October 2019

5/5

Google

Excellent service received from the guys

Johan · 10 October 2024

Agent replied · 23 October 2024

Thank you Johan for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Top quality estate agents with a special mention to Sam. Absolutely fault less 5* service, highly recommended. Sam demonstrates a very professional yet friendly approach ensuring a smooth and efficient process. Cannot recommend Sam enough.

Kerri · 25 October 2019

1/5

Trustpilot

So unprofessional and pathetic

So unprofessional and pathetic. All they want is your money and not willing to assist. They let us move in to a damp, dirty and pest infested property. Tried to raise our queries several times with no help. Please don’t rent from this bogus agency.

Joyline · 4 June 2024

1/5

Trustpilot

Listen to this one, this is a good one

Listen to this one, This is a good onei goes into Allan and Harris in Bishopbrigs for a mortgage The chap has an asian back ground and I have record of 3 year taxes paid for my wages get paid by bacs all the time.the last few months because of corona virus the office was shut and was paid a week here and there lateI get told he can not do it because I am employed by family and then without us complaining he tell us I am not raciest. "but who told you you were"How can an asian be raciest with another asian. is it possible?My credit score is 987 out of 999.The thing about it i put the fone down on him before coming down, by taking to him I knew he is full of sh....t.But because he phoned back several time I ended up wasting my time going there. what a load of rubbishI phoned my bank on the same day and 2 days later i got an approval as I have been banking with them for 8 years.What a waist of time.I think if you are not Scottish through and through do not go there unless you want to be humiliated.Come on Allan & Harris pull yourselves together.My opinion "maybe he is not trusted by the banking world and we asians are paying the price"..Get it sorted guys no need for this

Shohreh · 13 August 2020

1/5

Trustpilot

Cheated out of house offer

I enquired about a house sale and requested home report and viewing, the manager of irvine branch agreed to arrange this, 2 days later they phoned and said the house was under offer, and the owner accepted a quick sale offer, i feel cheated out of a viewing and potentially buying this house. I had no house to sell having sold ny home in november 2019, i was cash buyer ready to buy this property. The manageress not only decided who could buy this house but cheated sellers out of making more money. She stated she done nothing wrong, i disagree, she would not give me head office number but stated her area manager a Mr Farmer would call me, im still waiting. This has put me off having anything to do with this estate agent, and i will avoid any house sale they are involved in.I feel something underhand has went on with this house sale.

M · 9 July 2020

1/5

Trustpilot

Avoid them

As a landlord who was with them for a very short time, I made two complaints concerning 1) Repairs and maintenance and 2) Rent payments, both against the company they use to contract out these services (Sequence). After exhausting their internal complaints procedures I took them to the Property Ombudsman who held up my two complaints against Sequence. Don’t use them.

Colin · 1 May 2023

5/5

Google

Courtney has been amazing at helping us on our way to securing the prefect rental. Would highly recommend

Owen · 24 October 2022

5/5

Trustpilot

I purchased a house with Allen and…

I purchased a house with Allen and Harris. Michelle dealt with it all. She was very professional, a lovely lady. Polite and nothing was too much trouble. Sometimes I spoke to other staff in the office. They were all very pleasant to talk to, always answered anything. I would completely recommend going to Allen and Harris for all your needs to buy or sell a house. The rental side is also great to deal with.

Jenna · 27 June 2021

5/5

Google

Courtney is great , she found professional tenants within few days. I will recommend to other landlord.

Siva · 24 October 2022

5/5

Google

Having been a customer of the letting team since 2012 I have to say that my experience is one of praise the team who I have dealt with locally. Matt has worked hard to find and retain good quality tenants from chippenham back when it was first rented. Then, over the years various other people have provided excellent service to find tenants .. most times and on the rare occasion when it has been up for rent I have had to choose from around 5 or 6 prospective tenants who have all been selected and viewed and wanted to proceed. I have not been greedy with rental values and allen and harris have rarely suggested a change to the price. . I trust them to do a good job and they have consistently delivered. An excellent job. Well done to both the calne and chippenham teams

David · 25 October 2019

5/5

Google

Lovely and professional service. Thank you for helping us with our move from Southampton to Calne 🙂 …

Ewelina · 12 December 2023

Agent replied · 11 December 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Lovely and professional service. Thank you for helping us with our move from Southampton to Calne 🙂 …

Richard · 27 November 2023

Agent replied · 23 October 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

Don't trust Allen & Harris!

Awful service by Allen & Harris. Booked in 2 viewings back to back with them... got there and no one was around. When I called, they told me that the second property had gone already and that someone should have rang me and cancelled the whole appointment (I guess they'd just decided not to do it?!). No one had and they had no answer for why that was the case. The woman on the phone was nice and offered to drop everything and come out to me in around 15 mins but I had other viewings booked in and had to move on.They also said they'd keep in touch with me about new properties coming on the market... I was keeping an eye out and saw various new ones that were suitable and never heard a peep from them.

Kelly · 13 February 2019

5/5

Trustpilot

Rob Watson was very accommodating

Rob Watson was very accommodating from start to finish and answered all the questions in an email shortly after, 10/10 service!

Zeb · 11 January 2022

5/5

Trustpilot

Kate n Katie were fabulous house sold first day

Kate n Katie were fabulous, exceeded all my expectations, house sold on first day with this stoke Gifford office in Bristol , also the recommended solicitor - Howells , agin outstanding.

Mark · 2 February 2019

5/5

Google

Wonderfully helpful staff, we felt supported and listened to from the very first call. Can’t recommend Calne Allen & Harris enough! Thank you Esther!PositiveResponsiveness, Professionalism

Kirsty · 24 October 2020

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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