Trusted Agent profile · Willesden, Greater London
Verified
★★★★★
257 reviews across 2 platforms
77 High Road, Willesden, Greater London, NW10 2SU
Part of Regal Estates, see every office.
Regal Estates's office in Willesden, Greater London, at 77 High Road, is rated 4.8 out of 5 across 257 reviews on two platforms, including 254 Google reviews rated 4.8.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I was very happy with the service that I received from Regal Estates, I dealt with the Willesden Branch. They were very professional in dealing with the ...Read all 2 from landlords
My experience with Regal is really good, I dealt with Sunil and Vik. Both provided a good service to help me with everything I needed. Available for anything at ...Read the review from tenants
Regal Estates are a London based Lettings & Sales Agent covering North West and Central London. We are ARLA Members for lettings and strive to provide a a professional, fair and reliable full property solution to Landlords and Owners.
Every review we hold for the Willesden office, from every platform, shown as written. First names only.
5/5
GoogleSunil, Ramesh and the team have been great. They have a well-informed understanding of the local property market which is reassuring and I would recommend them to anyone looking to use them to let their flat.
Dear Ms Halai - Many thanks for your kind feedback!
5/5
GoogleWe have rented through Regal Estates for the last four years and are very happy with them. The last few days has been difficult with us having issues with our gas supply and hot water and with the COVID-19 situation it was difficult to find a contractor to come out however they persisted along with the landlord and managed to get what became a complicated problem resolved in a quick time. We are very grateful and humbled by their help.
Thank you for your kind comments Adriana :)
2/5
GoogleJust checked out from a property after 2 years contract. People coming and going so frequently that almost no one knows who’s living under the same house...New people are not briefed about bin collection and keeping the common area clean either. Found myself took the trash out most of the times, or I had to do bin rota otherwise no one would ever take out the bin on collection days. Came back from holiday several times with overflowing trash and maggots blooming in kitchen. Towards the end it got worse that one side of the kitchen is always extremely greasy (few people never clean up after themselves). Also, make sure to clean extensively up on check out, I didn’t allocate enough time and left some limescale in bathroom and got charged a rather steep of £72.
Dear Hannah Doan, Thanks for your two star review. I can see that you have removed your comments however still given us a two star rating. As a tenant renting an en-suite room from us for over two years you mention you were unhappy at the property, then It does beg the question why you renewed your tenancy for two years given the fact you could have left the property at any time after six months. It seems your issue is regarding the £72 fee you are being charged from your deposit for the abysmal condition you left your en-suite bathroom in of which the condition was sent to you in your check out report with detailed images and description of the condition you left it in. When you checked into the property back in 2017 you were provided a luxury newly refurbished and professionally cleaned property as reflected in your initial inventory check-in report, when you checked out of the room it should have been professionally cleaned, not only was it not cleaned it was left in a far from adequate state, as shown to you in your check out report. Our client/ the landlord has actually been charged a lot more and the invoice was £150 for the cleaning of your room however as a gesture of good will only £72 has been charged to you. We thought this gesture of good would be appreciated however it is evident this isn't so. As a fully grown adult in a house share you should be taking responsibility collectively for the property with your housemates. If you have issues to do with cleaning with your housemates you should take it up with them as it is hardly in our control or within our remit of responsibility as per the signed tenancy contract. We will be sending you the full invoice amount which will be deducted from your deposit. Should you have any queries do not hesitate to contact us on 020 8459 2530. Regal Estates Administration Team
5/5
GoogleVery pleased with Sunil at Regal Estates. I have dealt with Sunil for a number of years and from the outset the service has been exceptional and continues to be.
Thanks for the feedback!
5/5
GoogleI rented an en suite room through Regal Estates around 8 months ago, they have been great in getting initial teething problems resolved with the heating and a faulty door lock and I have recommended friends to them who have also rented through them and had good experiences too. I really like the staff who are friendly and helpful and on hand to assist. They do take a one month deposit on rooms when I have seen other landlords are happy with a two week deposit but I have found it is better to rent through an agent than through a landlord direct as had multiple issues previously when I didnt use an agent.
Hi Diana, many thanks for your kind words and glad the initial teething problems were sorted. Do not hesitate to contact us if you have any further issues.
5/5
GoogleAn excellent lettings agent,Dilu Perera. All issues throughout the Tenancy were handled efficiently and professionally. Thank you!
5/5
GoogleVery kind people and professional specially Sunil
5/5
GoogleDilu was extremely helpful and very professional
5/5
GoogleNayan & team has been really helpful from begging until the end, very quick and smooth process! Thankyou!
Dear Chenlyn, many thanks for your kind feedback. We will be sure to pass this on to Nayan and the Team.
2/5
GoogleJust checked out from a property after 2 years contract. People coming and going so frequently that almost no one knows who’s living under the same house...New people are not briefed about bin collection and keeping the common area clean either. Found myself took the trash out most of the times, or I had to do bin rota otherwise no one would ever take out the bin on collection days. Came back from holiday several times with overflowing trash and maggots blooming in kitchen. Towards the end it got worse that one side of the kitchen is always extremely greasy (few people never clean up after themselves). Also, make sure to clean extensively up on check out, I didn’t allocate enough time and left some limescale in bathroom and got charged a rather steep of £72.
Dear Hannah Doan, Thanks for your two star review. I can see that you have removed your comments however still given us a two star rating. As a tenant renting an en-suite room from us for over two years you mention you were unhappy at the property, then It does beg the question why you renewed your tenancy for two years given the fact you could have left the property at any time after six months. It seems your issue is regarding the £72 fee you are being charged from your deposit for the abysmal condition you left your en-suite bathroom in of which the condition was sent to you in your check out report with detailed images and description of the condition you left it in. When you checked into the property back in 2017 you were provided a luxury newly refurbished and professionally cleaned property as reflected in your initial inventory check-in report, when you checked out of the room it should have been professionally cleaned, not only was it not cleaned it was left in a far from adequate state, as shown to you in your check out report. Our client/ the landlord has actually been charged a lot more and the invoice was £150 for the cleaning of your room however as a gesture of good will only £72 has been charged to you. We thought this gesture of good would be appreciated however it is evident this isn't so. As a fully grown adult in a house share you should be taking responsibility collectively for the property with your housemates. If you have issues to do with cleaning with your housemates you should take it up with them as it is hardly in our control or within our remit of responsibility as per the signed tenancy contract. We will be sending you the full invoice amount which will be deducted from your deposit. Should you have any queries do not hesitate to contact us on 020 8459 2530. Regal Estates Administration Team
5/5
GoogleI would definitely recommend Regal Estates. We both had a good experience renting our house through this letting agent, it has been rented out for about 1 year so far and had to rent it as we were moving abroad and required a full management contract for 3 years while we were away. They advised us on all the legal requirements as it was all new to us and found us a really nice tenant. They also went through landlord licencing which other agents who came to appraise the property failed to mention. Overall a good service and they keep me updated regarding any issues via email.
Many thanks for documenting your experience. We hope to provide you with a continuous level of service!
5/5
GoogleOur 'go to' agent in Willesden. Very happy with the services provided by Regal Estates. They have a professional attitude and are knowledgable about property, especially Sunil who is very helpful.
Thank you for your feedback. Likewise it is always a pleasure to work with professional landlords like yourself!
5/5
GoogleFirst time renter and everyone has been so amazing especially Hannah Rosie and both Charlottes who have been so kind and always checked up on me through to process to make sure nothing was worrying me! such a calm pleasant experience highly recommend!
5/5
GoogleBoth Sunil and Pritesh were extremely helpful. The whole process of renting our flat went smoothly. We are happy and our tenants are happy. We would use them again.
Dear Ash, thank you for your kind words, we will be sure to pass this message on to the team.
5/5
GoogleBest service I have experienced from such professional individuals and company. They were all attentive, professional, and understanding regarding personal and professional circumstances to find my best fit. Regal Estates are focused on their clients needs and are always available for support and advice. They will ensure you understand the items they can and cannot deliver on so no false expectations are made when you are super reliant on them in finding a property which caters to your needs. If you do give them a call, as a team they will guarantee you get the best available property to buy or rent with their excellent customer service support.
Hi Farhan. We are really glad that you had a good experience with us. Thanks for taking the time to leave a review.
5/5
GoogleVery happy with my experience with Regal Estates! Pritesh and Sunil were great and really accommodating. The team were patient and responded quickly to my queries.
Wow. Thanks for the positive words. Appreciate it. We will pass your comments on.
5/5
GoogleMany thanks to Sunil and Regal Estates they offer a very good service and quick to respond to issues. We are very grateful to use their company.
Thank you for your kind words :)
5/5
GoogleThank you to Regal for all of their hard work. Thank you to Sunil and Pritash. I will inform friends and family of their service.
Thanks - we will ensure that Sunil and Pritesh receive this feedback.
5/5
GoogleI was recommended Sunil at Regal Estates from a friend. Sunil has offered solid advice and guidance in relation to my property investments and I strongly recommend their company. They know what they are talking about and my experience is their leadership in the property management sphere is well demonstrated. Thanks again.
5/5
GoogleI have dealt with many agents over the last 10 years or so as a landlord, some terrible, some just okay but none as good as Regal. They helped me in a transition from my old management agent who were troublesome to say the least, however after a smooth shift things are back on track. I was originally recommended to use them via a friend and I would certainly not hesitate in recommending them to others.
Dear Mr Kohli, Many thanks for your comments and we are so pleased that you are happy with our services. Do not hesitate to contact us if you have any queries relating to your property.
5/5
GoogleThank you to Sunil. I would recommend renting from them if you are looking for a home to rent.
Hi Aleksander, Many thanks for your kind words.
5/5
GoogleSunil is amazing. He helped us with everything at anytime and made the whole process so easy, from the beginning till the end. Congratulations!
Hi Maria - Thanks so much for these kind words. Hope all is well in your new property.
5/5
GoogleA trustworthy rental office with excellent services.
Thank you for your kind feedback :)
5/5
GoogleFurther to some recent transactions taking place with Regal Estates, the service levels and experience received are to be applauded. From Ramesh P, Arun J to Pritesh V, they all play a part in the process, start to finish and execute with great precision. Always on hand to provide guidance and advise, whichever stages of the transactions taking place, and put simply, are a great team to work with.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Regal Estates's Willesden office has 257 reviews across two platforms: 254 on Google, 3 on View Agents.
Regal Estates Willesden is rated 4.8 out of 5 across all 257 reviews, and 4.8 out of 5 on Google from 254 reviews.
Regal Estates Willesden, 77 High Road, Willesden, Greater London, NW10 2SU.
