Trusted Agent profile · Widnes
★★★★★
2,277 reviews across 3 platforms
58 Albert Road, Widnes, WA8 6JT
Part of Reeds Rains Favsco 23, see every office.
Reeds's office in Widnes, at 58 Albert Road, is rated 3.8 out of 5 across 2,277 reviews on three platforms, including 298 Google reviews rated 4.7.
298
Reviews on Google
This office
4
Reviews on Facebook
This office
1,975
Reviews on Trustpilot
Business-wide
Every review we hold for the Widnes office, from every platform, shown as written. First names only.
5/5
GoogleJust had a show of a potential flat to buy in Widnes and Rhian was showing us around the property, she was great answered all questions we asked, very polite not pushy and very professional to
Thank you for your lovely 5* review. If you have any further questions regarding this property or any others on our site, please feel free to call us in branch on 0151 424 3024. Many thanks, -Reeds Rains Widnes
5/5
GoogleWorked with Elise and Hayley, both were approachable, responsive and friendly. Everything went through quickly.
Thank you so much for your 5 Star review! We're delighted to hear that Elise and Hayley were approachable, responsive, and friendly throughout your experience. It's great to know everything went smoothly and efficiently - we truly appreciate you taking the time to share this 🙂 - Reeds Rains Widnes …
5/5
TrustpilotHappy customers !!
Very satisfied with the level of service we received from Reed Rains. Communication was good. We did have to step in and do a few of the viewings ourselves. Richard was very easy to talk to from our very first meeting. Ladies in the office kept us up to date.Pleased we chose Reed Rains they sold our house.Well done, great team !!
Thank you for your kind words and positive review. We are delighted to hear that you were satisfied with the level of service you received. We appreciate your feedback regarding the viewings and will use it to improve our services. We are proud of our team and are thrilled that you chose Reed Rains to sell your house.
5/5
TrustpilotEasy and speedy
Everything has been dealt with in respectful and professional manner.
We're so glad to hear that your selling experience was positively supported and that our communication was timely and helpful. Thank you for your kind words. Regards, Reeds Rains
1/5
TrustpilotAvoid these idiots
The phone went off in the pub . Free review. Up came a piss poor figure 400k less than houses in the same road . Avoid avoid avoid these idiots. I would have given zero stars if I could . Amateurs
We’re sorry you’ve chosen to rate our instant valuation tool with 1 star. The online valuation is intended as an initial estimate only and is generated using available market data and property information. We appreciate that, in some cases, the estimate may not reflect current values in a specific area or account for the unique features of an individual property. For a personalised valuation, we would recommend arranging a free, no-obligation, in-person property valuation. Craig, who has been working in the Clevedon property market for over 20 years, would be more than happy to visit your home and provide a detailed valuation. Many thanks, Reeds Rains
5/5
GoogleWould definitely recommend Reeds Rain, Rhian was always helpful, quick to respond, and a pleasure to deal with Haley too. Everything was easy, straight forward and stress free Thank you!
Thank you Lily for your 5* review. We hope you're settling in well in your new home 😀 Many thanks, -Reeds Rains Widnes …
1/5
GoogleGot them out for a valuation - the manager didn’t even attend, the lady didn’t do anything I had asked from the valuation!! The whole thing took 5/10 mins max!! When I finally got the email “presentation” I was advised I would receive it was a 2 page presentation all abt their business and the valuation was a half a page document!! No explanation, no recommendations no nothing absolute useless estate agents!! I knew their rentals side was shockingly crap. It goes to show the whole of the business is
Thank you for taking the time to share your feedback, and we're genuinely sorry to hear that your experience with our valuation service didn’t meet your expectations. We always aim to provide a thorough and helpful service, so it's disappointing to learn that you felt the process was rushed and lacked the detail you were expecting. Your feedback about the presentation and communication has been taken seriously and shared with the relevant team for review. I have called to try and resolve the issues and show you how we really conduct business, if this is something you are still open to please contact me on 0151 424 3024.
5/5
TrustpilotI have used Reid's and Rains before
I have used Reid's and Rains before , and their service was excellent then as it is know. They are very helpful , polite and well experienced in all aspects of their work . You can phone anytime with any questions you need help with . I will use them again in the future .
We are so happy to hear about your continued positive experiences with us! We truly appreciate your kind words and trust in our team. We look forward to assisting you again. Regards, Reeds Rains
5/5
TrustpilotEverything has been really easy so far
We're happy to hear that everything has been easy for you so far. Thank you for your feedback! Regards, Reeds Rains
1/5
TrustpilotOverall an awful experience
It started off great, we rented a house in huddersfield through them and they were responsive and helpful until the person originally dealing with our move went on holiday. Then our move was transferred to emma, which again started off great however, she started to make us feel like an inconvenience whenever we called and asked for updates as it was getting close to our move date and things were not ready. Admittedly it was a quick move but we were told it was no problem. However, by the day of our move we still had no paperwork or keys despite the fact we were told we would have them by the day before at the latest, which was then changed to midday on moving today however we did not get the keys until 5pm which caused us a lot of stress and inconvenienced us a lot as we had people waiting to help us move so we just had to wait all day. When we went to the office on moving day to speak to Emma as she was just brushing us off on the phone, her attitude was awful and she was clearly irritated by us being there. She also went back on herself saying she never said the keys would be ready by this point, which was a blatant lie. She did not care about us or our move at all and I think that is what bothered me the most.Some of this may have been down to them having a new system, which I was sympathetic and understanding about at first. However, Emma's poor attitude and the fact she just didn't care made me become annoyed more quickly than I usually would have. Also, due to the new system they sent me someone else's tenancy agreement which included the tenants and landlords personal details, which must be major violation of privacy laws and made me feel insecure about the privacy of my information. When I brought it up to them they brushed it off like it was nothing. However, despite all of this, there was one positive experience which was all the handlings we had with Ben. Ben took over after Emma went home and he was kind, reassuring and caring, made us feel a lot less stressed and annoyed, as he actually explained why it was taking so long and what he was doing to speed it along a bit. He was a breath of fresh air after such an awful day.Overall I would not use this estate agent again. The staff need to work on keeping information private and attitudes towards tenants however, Ben was amazing and a saving grace that day.
Hi Chloe,We're truly sorry to hear about the difficulties you encountered during your move. To gain a better understanding of the situation I have sent you a request for more information so that we can look into this further for you. This request will come directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotFabulous service
Katie and the Team on the Ormeau road have kept me updated throughout the process of selling our house. The app is great at keeping you updated. All very professional. Would thoroughly recommend
We are so pleased to hear about your positive experience with our team and the app. We appreciate you recommending our services; it means a lot to us! Regards, Reeds Rains
5/5
TrustpilotReeds Rains have achieved my sale with…
Reeds Rains have achieved my sale with patience & good humour in a difficult period in the housing market. The staff have been friendly, helpful & professional, whilst taking my wishes into account. Strongly recommended!
We're so pleased to hear our team's patience and good humour helped achieve your sale during a challenging market period. We always aim to be friendly, helpful, and professional while prioritizing your wishes. Thank you for your strong recommendation! Regards, Reeds Rains
5/5
GoogleI was involved in selling a property with not the easiest of buyers - Rebecca made this happen through her perseverance and professionalism - highly recommend
Thank you Paula for the 5* review and recommendation - It is a pleasure to work with you. We are always at hand any time needed. Many thanks, - Reeds Rains Widnes
1/5
TrustpilotSlumlord! No valid GSR for over 2 months!
Poor property management and lack of experience and/or under qualified staff across the agency. Slum landlord or ‘slumlord’ of current property who neglects and breaks every clause he’s bound by in the tenancy agreement. Left me and my family with young children without valid gas safety certificate for over 2 months, considerably a major breach of his and the agents legal duties. Reported to the HSE, to which the agent finally got in touch to arrange this to be carried out. To little too late in my opinion as this could have disastrous consequences. Gas safety certificate flagged a repair that needs to be carried out on the boiler, does not stop the boiler from working but the landlord immediately stated ‘if the tenant wants this repaired he needs to get this done at his own expense’ to which I stated that I was not paying for any part of the boiler to be repaired if this is required as it is simply not my fault or responsibility it is down to poor maintenance on the landlords behalf, landlord then stated that any repair to the boiler would be taken from my deposit. A void and ridiculous statement to make as anything to do with the boiler is his responsibility as per the tenancy agreement. Landlord is a tyrant and the agent supports his ludicrous comments and dictator behaviour.
Hi Josh,We sincerely apologize for the distressing situation you've encountered during your tenancy. We take your concerns seriously and are committed to addressing them.To thoroughly investigate this matter, we will be sending you a Trustpilot request for more information.Regards,Reeds Rains
5/5
TrustpilotVery good professional service and a…
Very good professional service and a friendly team which made our buying and selling process very simple. The photos they took of the house were excellent quality which helped generate a strong interest in the property.
We're so glad our professional service and friendly team made your buying and selling process simple. We appreciate you highlighting the quality of our photos and their impact! Regards, Reeds Rains
4/5
TrustpilotHands held through the full sale of the…
Hands held through the full sale of the house, prompt service, communication at all the stages of the sale of the house cannot complain and the full process stress free !!
We're so happy to hear that our team provided prompt service and clear communication, making your house sale stress-free. We appreciate your kind words! Regards, Reeds Rains
1/5
TrustpilotCompletely useless!
Completely useless!! Extremely frustrated with the Chapel House, Newcastle branch ..Reed Rains have let our property allegedly to 2 adults & 1 child but there are (many) more people in the house than stated. I consider this a breach of contract. Reed Rains have thrown it back to ourselves claiming they’ve completed their side of the agreement, REALLY!! What they mean is we’ve got our money so we aren’t interested in the slightest about your property. I wouldn’t neither use nor recommend Reed Rains to anyone. The worst customer service I have ever experienced. Run don’t walk to another estate agents A little advice and assistance would of been greatly appreciated!
Hi Tracy,Thank you for providing feedback. I am sorry you feel the service we have provided has not been to the standard you would expect. I can assure you that all relevant checks where done on the prospective tenants, and we can only act on the information we are provided regarding who will be living at the property. I understand your complaint is still ongoing and will be replied to within the allocated time as set out within our complaints procedure. Regards,Reeds Rains
1/5
TrustpilotWe use Reeds Rains to manage our…
We use Reeds Rains to manage our properties and they are dreadful. Had a major issue with one of the properties as it was allegedly inspected and was in a filthy state with flooring ripped up & no bath panels but was deemed in a good condition. There were at least 60 bin liners thrown in the garden and has cost us a fortune removing it all. We have been paying a management fee for non management . They are very good at over charging for small jobs doing and pass the buck if they’re is a problem. The problem is with head office in Southampton and no reflection on the local office & staff
Hi Elaine,Thank you for your comments and we are sincerely sorry that you feel you have not received the level of service you have been expecting. We strive to deliver excellent customer service and would be keen to learn more about how we can improve our service for you. Please feel free to contact us on 01422348989 so we can attempt to resolve your issues as soon as possible and rebuild our previously positive working relationship.Regards,Reeds Rains
5/5
TrustpilotDelightful Laura Jayne…
We have been dealing with Laura Jayne from the Newcastle office, she has kept us informed every step of the way through our purchase. She has answered every call and replied to every email and contacted us whenever there was news to be relayed or a question we needed answering. She has done this with complete professionalism and friendliness, and we have not even met her yet, she has been such a delight to deal with and we cannot wait to meet her to collect our keys and start a new chapter in our life She is an absolute credit to Reeds Rains. Mr & Mrs D Evans
1/5
TrustpilotMost useless company award 2020/2023
One of the most useless companies I have ever had the displeasure of dealing with. Almost every single member of staff we have spoken to about various issues have been so dismissive and dim witted that their answer to us not having a functioning washing machine for 3 weeks, was “well can’t you use a dry cleaners?” In an area where the closest one is over 15 miles away and closes before we can finish work meaning we could only do washing between their slim to nine weekend hours.We got that little “hiccup” out the way and thought thank god we don’t have to deal with them again… until a mass leak in the building has ruined most of the bathrooms, ours included and wouldn’t you know it. Ours is the only one AFTER 2+ YEARS. To still not be done. There is damp. Mould. The floor is literally soft and rotting. There are silverfish now taking up residence in the soaked flooring and the bathroom smells like damp. (Oh and we know now thanks to the builders showing us the upstairs bathroom they done, that there is no water proofing what so ever in the bathroom so it will keep getting worse until we fall through the sodding floor. We have told red rains about this on what must be over 12 times so far and they have done 0 about it :) once again I could imagine their response would be along the lines of “well there’s a seaside 30 miles away, why don’t you just use that”. Again. Words cannot describe how useless they have been and at this point in time we are considering just taking legal action thanks to the 4 visits we have had all saying “oh that’s bad, I’ll inform my manager” 😂 like that will do anything. Useless.
Hi Scott,I'm sorry to read your review, if you could please provide us with more information so that we can look into this matter for you. The request will come from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotAimee was very helpful and always…
Aimee was very helpful and always followed up on question
Thank you for your review Elisa, we're always here to help you along the way.
5/5
GoogleI recently arranged a viewing with the Widnes branch of Reeds Rains. The office was bright and inviting and the staff pleasant and professional. I had an accompanied viewing with Elise Mitton who arrived promptly at the arranged time and was very professional and courteous.
Thank you for your lovely feedback and 5-Star review. We're delighted to hear Elise provided such professional service and that you had a positive experience 😊 - Reeds Rains Widnes …
5/5
TrustpilotRebecca,who conducted the viewing ,was…
Rebecca,who conducted the viewing ,was extremely professional and helpful and very personable. We appreciated that she made us feel comfortable throughout the whole process. A credit to your company,
We're so glad to hear that our team member provided such a professional and personable experience, making you feel comfortable. We appreciate your kind words. Regards, Reeds Rains
2/5
TrustpilotReeds rain.
Reeds rain.. cowboy company that cannot be trusted. Very quick to make things happen when it suits them yet takes incredible amount of time getting through and dealing with issues. One thing after another.. blame landlord or blame letting agency for being slow? Boiler been out several months, once it was ‘fixed’ after returning 3 times to resolve the issue it then turned into a fire hazard and the best they can do is constantly delay it and avoid the matter. Everyday since I have moved into this apartment has caused me nothing but problems, problems they should’ve dealt with prior to moving in.. forcing me to deal with it and go out my way costing me my time, job and peace. Would not recommend. Lucky I still have a roof over my head for 2 stars.
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