Reeds Rains reviews in Widnes

★★★★★ 1/5

Trustpilot

⭐ 1/5

⭐ 1/5 Absolutely appalling experience with Reeds Rains and I would not recommend them. The problems started from the moment we moved into the property. There was mouldy food left in the fridge/freezer, crockery still in the dishwasher, food residue on the kitchen surfaces and a significant amount of the landlord’s belongings left behind. We were unable to properly use the garage for months because it was full of the landlord’s possessions, and when it was eventually cleared it was left dirty and with rubbish behind. Throughout the tenancy we also reported issues, including broken doors and a broken toilet seat. These were discussed with the agent dealing with our tenancy at the time. Now that he apparently no longer works for the company, Reeds Rains seem to be acting as though these conversations never happened, which is simply not acceptable. The situation at the end of the tenancy has been even worse. We returned the keys on 21 August and are still waiting for our deposit. Instead of returning it promptly, we were sent photographs alleging various cleaning and damage issues. Having reviewed them, I strongly dispute almost all of the alleged damage. Several of the issues were already present when we moved in, had previously been reported, or in my opinion amount to normal wear and tear. Despite repeatedly asking for a clear itemised list of the proposed deductions and the actual costs they intend to claim, this still has not been provided. What makes the whole situation particularly frustrating is the complete double standard. We were expected to tolerate a property that was not properly cleared or cleaned when we moved in, including losing the use of an entire garage for a substantial period, yet at the end of the tenancy they appear to be scrutinising every minor mark and trying to attribute pre-existing issues to us. The communication and handling of the deposit have been extremely disappointing. I expected a professional letting agency to maintain proper records, deal fairly with both landlords and tenants and resolve deposit matters promptly. That has absolutely not been my experience with Reeds Rains. I would strongly advise anyone renting through them to photograph absolutely everything on move-in, report every single issue in writing rather than relying on conversations with staff, keep every email and document, and make sure you have evidence of the condition of the property when you leave. Based on my experience, I would not rent through Reeds Rains again.

Katrin · 2 September 2026

★★★★★ 5/5

Trustpilot

I Bought my house from Reede rains some…

I Bought my house from Reede rains some time ago and was made very easy for me the staff were great i have now just sold my house with Reeds Rains and the sales guy David adviesd me on the best way to re sell and everything went soso well i would recomend this estate agent a 10 out of 10 very pleased with there service many thanks Paul

Mr · 24 August 2026

★★★★★ 5/5

Trustpilot

Exceptional service from the start!

Exceptional service from start to finish. This is my second time using Reeds Rains in Rye East Sussex to source a tenant, and Lydia delivered brilliantly once again by finding someone within weeks. Lydia is always available by phone or email and truly goes above and beyond. I wouldn't hesitate to recommend the Reeds Rains letting team!

Sarah · 28 September 2026

★★★★★ 5/5

Google

I couldn’t be happier with the service I received from Rebecca at Reeds Rains throughout the sale of my home. From start to finish, they were professional, supportive, and genuinely committed to achieving the best outcome for us. Communication was always clear and timely, and I felt completely reassured at every stage of the process. When Rebecca was unavailable, Ayden would step in to keep things running smoothly for us. They made what could have been a stressful time feel smooth and manageable, going above and beyond to ensure everything stayed on track. Their knowledge of the market, attention to detail, and friendly approach really set them apart. I’m incredibly grateful for their hard work and would recommend them without hesitation to anyone looking to buy or sell a property. Thank you for making the whole experience such a positive one!

Emma · 27 March 2026

★★★★★ 1/5

Trustpilot

Extremely poor

Extremely poor communication, avoid if you value basic professionalism We had a decent experience when this firm was still Neil Kays. Things were handled promptly and you actually got replies. That version of the company is gone. The drop-off since then has been sharp and frustrating. Emails now routinely go unanswered. Follow-ups get the same treatment. There was no proper notification when contact details changed, so messages disappeared into the void while we assumed they were being dealt with. Simple queries about maintenance, tenancy matters or even confirmation that an email had been received were met with silence. You end up chasing, then chasing again, then wondering whether anyone is actually reading the inbox. A letting agent’s core job includes keeping tenants and landlords informed. That basic standard is not being met. The contrast with how they operated as Neil Kays makes it worse, you know they used to be capable of it. Would not recommend in their current form.

NAH · 16 September 2026

★★★★★ 5/5

Trustpilot

Highly recommend

I used Reeds Rains initially to manage a rental and then to sell the property. I highly recommend them. They are professional but welcoming, nothing is ever too much. They always kept me in the loop, even during a difficult sale, going out of there way to keep me up to date with everything. I’d like to thank Adele in particular.

Laura · 22 May 2026

★★★★★ 5/5

Google

Absolutely brilliant service. Elise went above and beyond to find the right flat for me to buy! After viewing one flat, she suggested another, quickly sent me a brochure and arranged a viewing. She answered my questions and gave me some great advice. I felt like she really listened to what I was looking for in a flat. She is great at her job 😊

Anita · 15 April 2026

★★★★★ 5/5

Google

I can’t thank Reeds Rains Widnes enough for their support and professionalism while taking over the management of my property. From the very first contact, Hayley has been incredibly helpful, responsive, and proactive, especially during what has been a difficult and time consuming handover from my previous agent. She stepped in straight away to resolve issues that had been left outstanding, including arranging the necessary safety certificates and guiding me through the entire transition with clear communication and genuine care. The level of professionalism and efficiency from Reeds Rains has been a huge relief, and I finally feel confident that my property is being managed properly. I highly recommend Reeds Rains Widnes to any landlord looking for a reliable, organised, and supportive managing agent. Excellent service and a great team to work with.

Thomas · 4 December 2025

★★★★★ 5/5

Trustpilot

The Reeds Rains team have been…

The Reeds Rains team have been brilliant, it may have been a long journey but they have been so helpful throughout the process. Grace is an angel, she is so lovely and have gone above and beyond to reassure us and help with the sale of our house and the buying of our forever home! Definitely recommend.

L · 4 May 2026

★★★★★ 5/5

Google

I had an amazing experience with Reeds Rains. Rhian was fantastic in helping me secure my flat, and her colleague who carried out the viewing was incredibly supportive, even speaking with the landlord on my behalf about my situation. The rental market has been tough, but they made the whole process so much easier. They were flexible, responsive, and kept me informed every step of the way. Honestly, the best experience I’ve ever had with an estate agency!

Jeffy · 2 November 2025

★★★★★ 5/5

Google

Reeds Rains (Widnes branch) was quite responsive and supportive. Their staff are also quite polite and friendly. Furthermore, their letting process is quite smooth and efficient. Shoutout to Hayley. Hayley was prompt and quite supportive as she helped us throughout the move in and made a follow up to make sure that we were settled in our new property. If you're looking for your next accommodation, I do highly recommend you go for Reeds Rain.

Evans · 16 November 2025

★★★★★ 5/5

Trustpilot

We can’t thank Reed Reins enough for…

We can’t thank Reed Reins enough for the support & seamless service we experienced. They went above & beyond guiding us through each step & advising when we’re unsure. I would highly recommend. Thank you 😊

Alison · 7 September 2026

★★★★★ 4/5

Trustpilot

Very good experience overall

Very good experience overall. People were always very helpful and made us feel valued. On occasion we had to tidy up/hoover, turn-off lights, reset blinds, etc. after viewings which was very frustrating.

Geoff · 14 September 2026

★★★★★ 5/5

Trustpilot

Great work

Helen, Keeley and her team are great and a pleasure to work with. The went above and beyond with difficult buyers, and current occupants to help secure the right buyer!

Mr · 21 September 2026

★★★★★ 5/5

Trustpilot

Not a bad experience overall.

Property well presented when advertised. Lots of viewings organised. Had two failed offers, for genuine reasons, but final and successful offer pushed through relatively quickly. Thanks to staff, particularly Andrea, Abbie and Sue, keeping us well informed at all times. Finally I think RR commissions compare well to competition.

David · 13 May 2026

★★★★★ 5/5

Google

Can't thank Hayley and the team at Widnes enough for all their help in letting our property . She was always responsive and proactive in helping us get our property ready to let. We were impressed with the number of viewing arranged and were kept up to date on how these went. Would recommend !

Fiona · 27 March 2026

★★★★★ 5/5

Trustpilot

Reeds Rains in Yardley is an excellent…

Reeds Rains in Yardley is an excellent company to deal with. Viewings are conducted without any rush. The staff are really polite and answered all questions. The agents really made the buying process very pleasant. A big thank you to the whole team at Reeds Rains Yardley.

Melvin · 19 May 2026

★★★★★ 5/5

Trustpilot

Wouldn’t go anywhere else!

From the moment we enquired with Reeds Rains in Clevedon to the moment we sold our property, they were nothing short of helpful, engaging and there when we needed them. We had bumps along the way with various parts of the chain falling through but Reeds were on it. Always available to answer any questions we had. If we ever sell again, Reeds will be our team. Thanks to everyone who helped along the way. Would recommend you guys in a heartbeat! Thank you 😁

Me · 29 August 2026

★★★★★ 5/5

Trustpilot

FANTASTIC AS ALWAYS!

FANTASTIC AS ALWAYS!! Steven and the team cannot do enough for you.. sold and bought many properties with these guys and honestly, I’m going nowhere else!! Thanks again, Dave

David · 1 September 2026

★★★★★ 5/5

Trustpilot

Highly recommend Reed Rains Kennington

We can highly recommend Reed Rains Kennington to sell your property. It was a difficult decision to sell my mother’s house, and they supported us throughout. They kept us informed at every stage of the process and gave good advice when needed.

Rosemary · 22 May 2026

★★★★★ 5/5

Trustpilot

Great service from Kate and the team at…

Great service from Kate and the team at Chapel House. They did a fantastic job marketing the property and did lots of accompanied viewings for us.

Diane · 26 August 2026

★★★★★ 5/5

Google

Excellent from start to finish Hayley an Elise were brilliant an kept us updated with everything an what was needed from are end an there's etc always polite an courteous an good sense of humour too but would definitely recommend an in future would definitely use again

Paul · 17 March 2026

★★★★★ 5/5

Google

Hayley and the team at reeds rains were very helpful throughout my time renting with reeds rains which totalled to about 4 years. She was always on hand to help with any queries and problems I had. Would highly recommend renting with them again.

Courtney · 17 March 2026

★★★★★ 5/5

Trustpilot

Highly Recommend, great and supportive

My experience has been great with Reeds Rains, from first speaking and organising things with Andy, to Roy carrying out viewings, and Kathleen and the team helping me through the selling process. Highly recommend Reeds Rains.

Shaun · 15 May 2026