Every review we hold for the Whitley Bay office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleHaven’t been with Your Move very long but so far we’ve had great service from Rachel Short and also Rachel Storey who have both helped us with our rental properties. Very friendly and professional, always willing to help. So far so good!
Pat · 25 November 2019
Agent replied
Thank you for your review Pat. It was a pleasure to let your property and I hope the tenants are very happy in their new home. Kindest Regards, Rachel Storey.
★★★★★ 5/5
GoogleFantastic service. Everything was completed in a timely manner and our estate agent Rachel Storey was very helpful with any questions that we had.
Shamara · 26 March 2020
★★★★★ 5/5
GoogleGillian Donnison provided an exceptional service on a never ending case! She was very responsive and committed to contact other parties to try and speed the process up. She is an excellent asset to Your Move.
Daniel · 24 November 2020
Agent replied
Thank You so much Daniel, your purchase certainly was a tough one to get through I am pleased you finally have your keys to your first home 🏠. Good Luck and all the best for the future! Kindest Regards Gillian 😊.
★★★★★ 5/5
GoogleJulie Atkinson handled my case with consumate professionalism. Extremely friendly and helpful always smiling making any difficult decisions easier to handle I would recommend your move to anyone looking for positive support during the whole process
Keith · 7 November 2020
Agent replied
Thank you Keith for the lovely comments and review. It was a pleasure to deal with you, to find you a buyer and get the sale through for you. I know you had a couple of hiccups but hope you will be very happy in your new home when you get in. Please take care and call in and say Hi if you are in the area!! Best Wishes..... Julie 😊.
★★★★★ 5/5
GoogleSelling my home with your move was smooth and made ease with a lovely lady called Gillian absolute credit to the company she kept in touch from start to finish a real diamond many thanks
Michael · 25 November 2019
Agent replied
Many Thanks for your great review! it has been a pleasure selling your home and dealing with the sale through to completion, best of luck for the future! Kindest Regards Gillian
★★★★★ 5/5
GoogleGillian Donnison thank you so much for your brilliant level of support and care, it was just what we needed! Highly professional and very friendly. We would highly recommend.
Julie · 6 November 2020
Agent replied
Thank you so much Julie, it has been lovely getting to know you and helping you through the sales process. Good Luck with your move! Kindest Regards Gillian 😊
★★★★★ 5/5
GoogleThank you too your Move and Rachel for helping us secure our rental, professionally done and always ready to help, easy to contact and alway updated us every step of the way
Sean · 16 September 2019
Agent replied
Thank you Sean for your lovely review and recommendation after using our Lettings Service. Renting a property for the first time may be daunting, i am delighted Rachel Storey made that process easy for you, she is a credit to our team.
★★★★★ 5/5
GoogleThe two Rachel’s, Rachel Storey and Rachel Short, were both so hands on and organised and I felt as though I was in the right hands!
Niamh · 16 November 2020
Agent replied
Thank you Niamh, it has been a pleasure getting to know you both and helping you throughout the application for your new home. Good Luck with your move! Best Wishes, Rachel
★★★★★ 5/5
GoogleFirst time renting and the staff at Your Move made it as easy as possible! and were Super friendly! Great experience and still help after the move! would recommend!
Ryan · 30 July 2019
Agent replied
Thank you Ryan for your lovely review and recommendation after using our Lettings Service. When renting a property for the first time tenants don't always know what processes are involved and I'm delighted Rachel Storey made that easy for you, she is a credit to our team.
Susan Usher, Sales Manager
★★★★★ 5/5
GoogleHouse sold within 2 weeks. Very prompt and professional service would highly recommend. Gillian couldn’t do enough to help and was there to answer any queries I had.
Richard · 30 July 2019
Agent replied
Many thanks Richard for your positive feedback about Gillian and the High Recommendation. Gillian is a very experienced Senior Sales Consultant and this shows when she deals with customers queries I'm pleased she was able to help you with the sale of your home. Good luck with the move.
Susan Usher, Sales Manager
★★★★★ 5/5
GoogleJulie at your move Whitley bay has been very helpful and managed to sort everything for me by the date I requested.
Karen Ayre
Karen · 6 December 2019
Agent replied
It was a pleasure dealing with you and so pleased I could get you moved in in the time required. I hope you will be very happy there, Kindest Regards Julie
★★★★★ 5/5
GoogleRecently completed the sale of my house in Whitley Bay. Can't speak too highly of the team at Your Move. Professional, helpful and most importantly genuinely keen to sell your property.
Having used other agents in the past with mixed results, I will definitely use Your Move next time I'm selling and would certainly recommend them.
Matt · 30 July 2019
★★★★★ 5/5
GoogleThanks for all your help Gillian. You have made the difficult decisions easier with the benefit of your knowledge and exceptional customer service.
David · 13 November 2019
Agent replied
Thank you for your Kind works Mr Fidler! I am very pleased you have been happy with the service. Kindest Regards Gillian
★★★★★ 5/5
GoogleYet another case of fantastic service and professionalism from the Your Move team at the Whitley Bay branch. They sold my house for me and now I am letting a flat through them and they let it within four days for significantly more than I had been getting in rent. Highly recommend this wonderful team.
Shauna · 30 July 2019
★★★★★ 5/5
GoogleGillian Donnison and other staff very helpful, friendly and answered my questions clearly. Made me feel relaxed and comfortable. Highly recommended.
Margaret · 30 July 2019
Agent replied
Many thanks for your lovely comments and review of our office, giving us a High Recommendation. We pride ourselves in helping customers, making them feel that they can trust us offering good advice when they are purchasing their home and keeping the transaction as smooth as possible.
★★★★★ 5/5
GoogleVery professional and friendly. Provided advice and support all thr way through the process. Would use again for sure,
Claire · 16 September 2019
Agent replied
Thank you for your review and the lovely card, all the very best for you and your sisters :)
Kindest Regards Gillian
★★★★★ 5/5
GoogleWent with a different estate agent but after 2 months we had only had 1 viewing. Moved over to this estate agent and we had probably 20 viewings and sold within 2 weeks of it going up. Staff couldn't be better and kept me up to date at all stages
Lisa · 12 March 2019
★★★★★ 5/5
GooglePrompt and efficient service from Julie in arranging my mortgage appointment when it was convenient for me
John · 30 July 2019
Agent replied
Thanks John your feedback is greatly appreciated. Julie's aim is to help customers get appointments that fit around their day and Im pleased this was accomplished.
Kind regards
Susan Usher
Sales Manager
★★★★★ 5/5
GoogleExcellent assistance from Gillian Donnison and the rest of the team at your move, Whitley Bay
Paul · 6 December 2019
Agent replied
Thank you Paul! Good Luck for the future, Kindest Regards Gillian
★★★★★ 1/5
FacebookBlaming a tenant for his lifestyle when there is mould growing on his bed....totally shocking.....I will not allow this!
Helen · 15 May 2017
Agent replied
This is the mould on my son's shoes! You call this lifestyle?
★★★★★ 5/5
GoogleExcellent experience from a Landlords perspective. New tenants quickly found for a second time. Things don't always go to plan and an issue was raised, addressed and rectified in a fair and timely manner. Enjoy working with Rachel Short and Rachel Storey
T · 31 July 2020
★★★★★ 5/5
GoogleWe have recently rented a property through Your Move Whitley Bay and the process was very smooth and well facilitated throughout by Rachel Storey, who was always on-hand to answer any questions we had and kept us well informed.
Jamie · 16 March 2021
★★★★★ 5/5
GoogleExcellent service and good contact with Gillian Donnison
Paul · 7 October 2020
Agent replied
Thank you for your lovely words Paul! Good Luck with your move. Kindest Regards Gillian 😊
★★★★★ 5/5
GoogleVery friendly and professional service, thank you :)
Shauna · 10 October 2019
Agent replied
Thank you for your review Shauna, it was a pleasure to let your property and I hope the tenants are very happy in their new home. Kindest Regards, Rachel Storey.
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