Every review we hold for the Whitley Bay office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotSTAY CLEAR, RENT FROM A MORE REPUTABLE COMPANY
My daughter picked up her keys for her 1st rented flat yesterday. They had assured her the carpets had been cleaned, yet they were rotten! My white socks came out black on the bottom when leaving! No end of tenancy clean had been done, i have photos and Videos at the state of the Place with dirt, dust, hair lying all over, a manky shower screen, toilet covered in urine and faeces! The fridge freezer is a shambles, and they are refusing to sort it out! The carpets need replacing never Mind a clean, but my daughter had said as long as they had been cleaned she would be happy to take it. They lied through their teeth saying they had been cleaned, made her sign the contract before letting her check! And surprise surprise they hadn’t been cleaned! Now they don’t want to know!Abysmal service!!
Roisinandjames · 2 August 2023
Agent replied · 15 June 2024
We’re incredibly disappointed to receive this review as you can see with our 4.8 star we pride ourselves in the service we provide. We can assure you this property had been cleaned by the landlord prior to the tenancy commencement. As a reputable letting agency, we wouldn't and have never forced anyone to sign a contract, all properties are viewed prior to an application being submitted and a holding deposit paid. Our lettings team have worked directly with the named tenant and landlord to rectify issues in the property since moving in. As per the inventory letter which is issued alongside the inventory, all tenants have 7 days from the tenancy start date to notify the property inspector of any issues they have found which are not already noted on the inventory. Any issues raised are dealt with accordingly, in some instances, tenant preference can override genuine repair or maintenance and as this is not a new-build property, having had tenants previously then there does have to be allowances for fair wear and tear. Rest assured that this is the reasoning behind our thorough inventory reports, to protect the tenant from unreasonable claims being made at the end of the tenancy by the landlord. Our team will always help with any issues and there was no difference in this situation. In the rarity that a tenant is extremely unhappy with the property despite viewing before submitting their application and signing the inventory, they can return the keys to the local branch, cancel the let and receive a full refund however this was not deemed necessary by the tenant.
★★★★★ 5/5
TrustpilotRMS are truly an outstanding estate…
RMS are truly an outstanding estate agents. Their team work together and are committed to each and every customer. I have worked with many agents in the past, but none of these compare to RMS; they simply go above and beyond. Excellent team (thanks Nicola, Marslie and Jan).
Customer · 2 November 2021
Agent replied · 15 June 2024
Hi there, thank you for leaving our Whitley bay branch and specifically Nicola, Marslie and Jan a lovely review. We're so glad they were able to provide with 5* service and hope that you will continue to use our services in the future! Thank you again.
★★★★★ 5/5
TrustpilotRMS Blyth helped us to sell our much…
RMS Blyth helped us to sell our much loved home and buy a new family home. The staff were amazing, professional and friendly. Special shout out to Nichola, their mortgage advisor who helped us find our mortgage too. I wouldn’t hesitate to use them again. Thank you 😊
Lynsey · 28 September 2021
Agent replied · 15 June 2024
Dear Lynsey, thank you for taking the time to write such a lovely worded review regarding our Blyth team and specifically Nichola. We're so glad she was able to help secure you a mortgage, while the rest of the team were able to find a suitable buyer for your family home. We hope you're happy in your new home, thanks again!
★★★★★ 4/5
TrustpilotExcellent service
Excellent service. Alistair Bowman went above and beyond even throughout the pandemic to ensure we were happy and had little stress as possible. Would recommend Alistair to anyone, very reliable and is always at the end of the phone if needed- even out of office hours!
Victoria · 11 January 2022
Agent replied · 15 June 2024
Dear Victoria, thank you for leaving a very kind review for Alistair. We're very glad he was able to help get the purchase of your property over the finish line. Thanks again and wishing you luck in the future!
★★★★★ 5/5
TrustpilotVery good service
Very good service, I was kept up-to date with sale at all times. Would highly recommend
Bell · 21 September 2026
★★★★★ 5/5
TrustpilotRMS Blyth branch
I have just completed the sale of my elderly mother’s house and cannot thank the team enough for the excellent service I received. I live two hundred miles away from the area but throughout the whole process from the initial valuation to viewings and completion I was kept up to date with developments. This ensured I felt less anxious about the sale and outcome. Everyone in the team was professional and very friendly and worked well resulting in a quick, smooth experience. I wouldn’t hesitate to recommend them.
Mrs · 24 June 2023
Agent replied · 15 June 2024
Dear Mrs Lloyd, thank you so much for this lovely review and recommendation of RMS Blyth. We really appreciate you taking the time to give us five stars.
★★★★★ 5/5
TrustpilotAlistair and the team were really…
Alistair and the team were really helpful, explained everything and made the remortgage so easy and stress free.
Chris · 9 May 2024
Agent replied · 15 June 2024
Thank you for leaving our Mortgage Advisor Alistair a 5 star rating Chris, we really appreciate you taking the time to do so.
★★★★★ 5/5
GoogleI found the whole process of selling a property through the Whitley Bay branch of RMS Estate Agents a thoroughly straightforward experience. The staff were courteous and knowledgeable of my requirements for a timely sale. The legal services provided for the completion were enhanced by the use of their EWAY Portal, which enabled prompt actions required by myself and also enabled me to observe email traffic between the buyers and my own designated solicitor. Thanks again for an excellent service.
Michael · 16 June 2023
Agent replied · 15 June 2024
Thank you Michael for giving five stars to RMS Whitley Bay. We really appreciate you taking the time to leave this review and for choosing us as your selling agent.
★★★★★ 5/5
TrustpilotMy trusted property agent
Thanks to Holly Young and Stacey Patton again to complete the purchase of another house for me. They are always nice. friendly and supportive. I feel comfortable and confident they will complete the case. Alway nice to see them.
Lawrence · 25 October 2022
Agent replied · 15 June 2024
Dear Lawrence, we're pleased you can put your confidence in RMS Fenham. Thank you so much for taking the time to leave us 5*'s.
★★★★★ 5/5
TrustpilotThe Ponteland branch staff were lovely
The Ponteland branch staff were lovely. In particular I would like to thank Elspeth, who came out to view the house and provide the valuation. She was very friendly and put me at my ease immediately with her empathetic approach.
Susan · 30 August 2022
Agent replied · 15 June 2024
Dear Susan, we're so glad Elspeth was able to reassure you in her approach and we're delighted to receive your 5* review for RMS Ponetland.
★★★★★ 5/5
TrustpilotGreat professional service.
Great professional service Chris went that extra mile to get a very quick sale through with no dramas.
Veronica · 25 April 2024
Agent replied · 15 June 2024
Thank you so much Veronica for giving Chris in our Commercial department a great 5 star review, we really appreciate it!
★★★★★ 5/5
TrustpilotRe-mortgage with Alistair at Rook Mathew Sayer
Fantastic service from Rook Mathew Sayer! I’d like to give a huge thank Alistair for guiding myself and my partner through the process and giving top advice with constant updates on our re-mortgage. Highly recommend. 5* Thank you!
Kallum · 1 November 2022
Agent replied · 15 June 2024
Dear Kallum, we appreciate you taking the time to leave this wonderful 5* review for our mortgage advisor Alistair.
★★★★★ 4/5
GoogleGreat service, particularly from Nicola Flowers. After a number of issues with the vendor’s solicitor, Nicola was fantastic and constantly chased them, was always speedy and responsive with us and we finally got the sale over the line despite some hiccups!
Jenni · 16 June 2022
Agent replied · 15 June 2024
Hi Jenni, thank you for leaving a review for our Whitley bay branch and specifically Nicola. We're very pleased that she was able to push the sale over the line for you. We hope you're very happy in your new home.
★★★★★ 3/5
TrustpilotWouldn’t use them for managing a property
Dealt with the Gosforth branch. Amazing for purchasing a property. Not so great at managing it on a letting basis. Failed to have their contractors ready the apartment in a timely manner and respond to issues raised by tenants causing me 6 months of lost income and a multitude of expenses with the vacant property. I went to another estate agent and they had it readied and let within 2 weeks. Also took 4-5 days minimum to respond to my emails - had to constantly chase for updates.
David · 12 May 2023
Agent replied · 15 June 2024
Dear David,We’re really disappointed to receive this review and would like to point out that we spent a lot of time trying to fix the issues with this particular property and we can see from our system that the contractors actioned them promptly. One issue specifically raised by the tenants was the severe condensation on most of the walls and ceilings throughout the property and this was ultimately the main cause of them ending their tenancy. Our contractors did deal with the problems swiftly, however we believe the issue you are referring to regarding the timing, is the length of time it took for the property to dry out before being able to re-decorate, not the length of time it took for us to get a contractor to attend the property. Although whilst the property was not tenanted and not under our management, our lettings team and the Gosforth branch did everything they could in this instance to assist you in getting the property back to a habitable standard. Thank you for your feedback and for your kind words regarding your purchase through the Gosforth branch, we do take it all on board.
★★★★★ 5/5
Trustpilot5 star staff team at Blyth RMS
The staff team at Blyth rook matthews sayer have made the process of selling and buying our family home so easy and stress free. The team were always on hand to offer support and advice either in person in the office, on the phone or on line by e mail and they made us feel that they really cared about our situation'
Graeme · 27 June 2024
Agent replied · 23 August 2024
Dear Graeme, we're so pleased you felt cared for throughout your journey with RMS Blyth, this is how we want everyone to feel upon completion. We really appreciate you taking the time to leave this 5 star rating and your kind words for the ladies in the Blyth branch.
★★★★★ 5/5
TrustpilotProfessional and helpful
Gordon, Michael and Chris have worked hard for us over a number of years, successfully helping us to find tenants for our building in Northumberland. They have always been professional, patient and helpful, and handled the eventual sale of our property. I would not hesitate in recommending the RMS Commercial Team for property letting or sale.
Stephen · 1 October 2024
Agent replied · 26 October 2024
Thank you so much Stephen for taking the time to leave this great review for our team in RMS Commercial. Your recommendation means the world to us.
★★★★★ 5/5
TrustpilotWould definitely use again
Rook Matthew Sayers were the estate agent for the house I just purchased. I dealt with Zara and from start to finish she was friendly and helpful, always available to answer any questions and easy to communicate with throughout the process. I would recommend to friends and family.
Natasha · 31 March 2021
Agent replied · 15 June 2024
Dear Natasha, Wow what a fantastic review, thank you very much for taking the time to leave us a review, specifically Zara. We hope you're very happy in your new home and we hope to be of assistance to you again in the future, should you require it!
★★★★★ 1/5
TrustpilotA very SELFISH agent you should avoid
Edited 2023 Apr with typo and grammar correction:I would strongly advise renters and landlords to steer clear of this agent. My experience with them left me extremely disappointed, as they not only cost me a lot of time and money but also demonstrated a lack of concern for their clients' interests.To begin with, their application form is excessively invasive, requiring personal information that seemed irrelevant to the rental process. My wife and I spent hours filling it out, only to be met with disappointment later on.Although our offer was accepted by the landlords, the agent later rejected our application on the grounds that we were planning to use the property as a home office, which they considered a form of commercial letting.My wife and I were surprised and thought there might be some misunderstanding because the 'home office' is just a pandemic arrangement, not an actual 'office'. We made dozens of calls and wrote several emails to explain this. But they are determined to avoid the slightest risk possible.The result is we lost several hours of time, several thousands of pounds due to re-arrangement, and have to find another property to rent. They posted the advertisement online again for another tenant with reduced rent, plus the landlord lost half a month's rental income.In my opinion, this agent is far too concerned with their own interests and is willing to sacrifice their clients' well-being to avoid the slightest risk. I would strongly advise others to think twice before dealing with them.-------------Updated 2023 Apr, addressing their response:I appreciate your response, but I feel the need to clarify a few points.1. The issue was not that we struggled with the forms, but that the amount of personal information requested was excessive and unnecessary. As someone who has worked with multiple agencies and is also a landlord, I know that not all of the information requested is mandatory. It is disappointing to shift the blame onto the legislation.2. The distinction between "working from home" and "using the property as a business office" was not properly understood or acknowledged. During the pandemic, millions of people were working from home without issue. It is difficult to understand how insurance would be voided in this scenario.3. The reason for the changing language in our communications was due to the inconsistent and illogical responses from your legal team. It was suggested by your staff to rephrase the language to avoid confusion.4. While you refunded our deposit and no contract was signed, we still lost several thousand pounds due to the disruption of our plans caused by the denial of our application. It is frustrating to hear that our experience was disregarded and dismissed in this manner.5. It is not accurate to claim that the landlord secured a rental increase. In reality, the rent was reduced by 50 pounds per month and the landlord lost at least half a month's rental income due to the delay in securing a tenant.6. It is important for businesses to exercise common sense and professionalism when dealing with clients. The distinction between "working from home" and "commercial property" should have been properly understood and acknowledged.
Yang · 22 April 2023
Agent replied · 15 June 2024
Hello Yang, Sorry you felt the need to leave such a disappointing review. Let us provide the full reasons here again so you and others can understand the process.Both our Gosforth and lettings teams’ would have been more than happy to assist you with the application process had we known you and your wife were struggling with the form. We are always here to help, so please let us know if you have any administrative queries and we will happily sit with you to help you complete any necessary documentation.While we understand that you feel as though all the information requested was unnecessary, we can assure you it is mandatory due to estate agency legislation and laws, which we are proud to strictly abide by. This is a legal requirement that all professional estate agents will require from you.Once our lettings team were informed that your wife would be using the property as an office, while keeping her current residential home with yourself, issues understandably arose. As explained to you, the property is insured by the landlord as a residential abode, if it is not used as such his insurance is void. Additionally, commercial units follow a completely different rental process.While we acknowledge you emailed and called numerous times, it was noted that during these communications that the reason for your rental application changed several times, which due to our strict legal processes raised concerns.We’re confused how several thousands of pounds have been lost at the fault of RMS, we FULLY REFUNDED your deposit, you live in the same development as the property you applied for and contracts were not signed.Also just to note regarding your comment, the landlord has secured a rental increase on a genuine residential letting at this property and not a reduction or loss as you have stated.We hope you find a suitable commercial property to suit your specific requirements and wish you all the best. Sorry that this property wasn’t suitable for your requirements.
★★★★★ 1/5
TrustpilotDon’t waste your time
Put in an offer in for a house 7 months ago and still haven’t heard back. We were told they would take it off the market whilst a decision was made (apparently offers can’t be accepted until the sellers have secured a house of their own. What’s that? That’s not true? Ok maybe someone should let RMS know)House was put back on the market and then sold... We ended up buying a house through another agent who evidenced how it should be done. Generally just very poor service, at times quite rude and elements of false information. Don’t lie to your clients RMS - people will go elsewhere.I have purposefully kept names out of this for professionalism, however this is based on experience of 2 members of staff at 1 branch. I am mindful that other members of staff/branches may offer service a lot more thorough than this.
Jordan · 17 February 2021
★★★★★ 5/5
GoogleThe team at RMS were always so supportive and helpful when I was buying my first home. They answered all my questions and kept me updated at all times throughout the process. Always super friendly and available when I had to get in touch with any queries. All settled now and couldn’t have done it without the help from their team
Chris · 25 August 2025
★★★★★ 5/5
GoogleIn the last year, I have sold 2 houses and purchased 1 using this company.
From start to finish, I have been impressed with the service and value for money offered by them.
In particular, I would like to praise the staff in the Whitley Bay office. They really put themselves out to provide a personal service. They were always quick to respond to my enquiries and when I visited their office I was always warmly welcomed.
Chris · 16 June 2023
Agent replied · 15 June 2024
Wow Chris, we are thrilled to read this fantastic feedback. Thank you so much for taking the time to leave this review for RMS Whitley Bay and thank you for continuing to choose RMS to sell your properties, we really appreciate it.
★★★★★ 5/5
GoogleThe team were great, super friendly, understanding and helpful. Would definitely recommend! Thank you to Ally, Lisa and Suzanne
Kelsey · 16 February 2024
Agent replied · 15 June 2024
Dear Kelsey, thank you for taking the time to leave this 5 star review and for recommending RMS Whitley Bay, we really appreciate it!
★★★★★ 5/5
TrustpilotAll went smoothly
A professional and friendly service throughout. Very informative and kept us up to date with all that was happening as and when it happened.
Lesley · 7 October 2025
Agent replied · 23 October 2025
Thank you Lesley for taking the time to leave us a 5 star review! We're so pleased you felt supported throughout your property journey.
★★★★★ 5/5
TrustpilotSold within 24 hours!From the beginning of process to the…
From the beginning of process to the end the service was friendly and professional. Everyone I dealt with was helpful and reassuring. The photos taken of the property and garden really showed the bungalow to advantage. The bungalow sold within 24 hours of going onto the internet. If I was still living in Northumberland I would definitely use Rook Mathews Sayer again. A big thank you to the team.
Irene · 18 December 2023
Agent replied · 15 June 2024
Thank you so much for taking the time to leave this 5 star review for our team in RMS Bedlington, we really appreciate your recommendation and kind words.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
