5/5
TrustpilotCouldn’t recommend these anymore
Couldn’t recommend these anymore, great help from start to finish, really great members of staff. Thanks again, much appreciated
Trusted Agent profile · Whitley Bay
Rook Matthews Sayer Whitley Bay reviews
★★★★★
739 reviews across 2 platforms
84 Park View, Whitley Bay, NE26 2TH
Part of Rook Matthews Sayer, see every office.
Rook Matthews Sayer's office in Whitley Bay, at 84 Park View, is rated 4.8 out of 5 across 739 reviews on two platforms, including 105 Google reviews rated 4.7.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Rook Matthews Sayer hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Whitley Bay.
Reviews
Every review we hold for the Whitley Bay office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat Team
Had a great experience from start to finishing in selling my property with RMS Gosforth, can’t thank them all enough for the help.Neil the mortgage advisor has massively helped me and my partner in obtaining our new mortgage and has always been a great help to me for the past few years looking after my mortgages! He is an asset to the company and I couldn’t of done it without him.
Agent replied · 15 June 2024
Dear Laura, thank you for taking the time to leave this fantastic 5 star review for RMS Gosforth and Neil our in house Mortgage Advisor, we really appreciate it!
5/5
TrustpilotSian has been great throughout
Sian has been great throughout, we are so happy with the service and care she has given with our move. Thankyou!
Agent replied · 15 June 2024
Thank you Dylan for taking the time to leave a review for RMS Ponteland, specifically Sian. We really appreciate it!
5/5
Trustpilot5* service
I would like to thank rook Matthews sayers for putting me in touch with Alistair bowman the mortgage advisor he helped me through out the full process, he gave me information from the start and even at the end of completion when everything was completed.
5/5
TrustpilotCouldn’t have asked for a better service
I had been in my property on South Beach for over 50 years and the prospect of selling was daunting to say the least. I had 4 estate agents to give valuations and discuss their services.Alayna, Branch Manager/Valuer from Rook Matthews Sayer Blyth branch stood out from all the rest. Apart from giving a very realistic valuation for my house she explained the full sales process and I felt confident enough to put my sale in the hands of her office. She had extolled the skill of her office staff and they certainly lived up to her description. From Gillian and Suzanne to Sharon and Michelle they were all so helpful, knowledgeable and proactive. Within a couple of days we had a sale agreed and everything was passed to Dawn the Sales Progressor. What can I say about Dawn? Excellent service and she dealt with everything promptly ensuring that contracts were exchanged and the sale completed within 8 - 9 weeks.A huge thank you to the whole team at RMS - they were always available to answer any queries I had. Apologies if I have missed any of the Team Member out. I can’t recommend them highly enough.
Agent replied · 15 June 2024
Dear June, we're delighted to have received your 5*s and your lovely words for RMS Blyth, thank you so much. The Blyth branch are fantastic and we hear time and time again how proactive and approachable they are.As a side note, this review has warmed my heart personally as I first met with you when I was administrator in Blyth, it was a pleasure to work on your behalf. I've now since become part of RMS' marketing team and I'm so pleased to have been able to reply to this wonderful review. - Suzanne
5/5
TrustpilotExcellent all round
This was my first time buying a house. Even though the agents were acting for the Sellers, they still took care of us. They responded to emails the same day and were great at keeping us posted on the important matters. Everyone was really friendly in person and over the phone.
Agent replied · 26 October 2024
Thank you so much Ian for taking the time to leave this wonderful review. We really appreciate it!
5/5
TrustpilotGreat friendly service
Great friendly service, Dylan kept me informed at every point and I appreciated the phone call updates at the early stages of the process. Well done the Fenham branch.
5/5
TrustpilotKate and Wendy were excellent.Kept us…
Kate and Wendy were excellent.Kept us updated throughout and were very professional.Totally recommend their services
Agent replied · 15 June 2024
Thank you so much Jackie for taking the time to leave this 5 star review for our team in RMS Bedlington, we really appreciate your recommendation.
1/5
TrustpilotVery poor communication
Very poor communication, don’t think you get the truth from them either. Wouldn’t recommend them to anyone at all.
Agent replied · 23 October 2025
Hi Mr H, We’re really sorry to hear you’ve had this experience. We'd like to look into what happened, but unfortunately you've not responded to our information request prompt via Trustpilot and it’s difficult for us to investigate further with only the name provided. We take feedback like this very seriously, as you can see from our high rating, we’re consistently praised for our communication, so if there’s been a human or system error, we want to get to the bottom of it as quickly as possible. Please could you contact us directly at info@rmsestateagents.co.uk with a bit more information (such as your full name and contact number) so we're able to find you on our system and get to the bottom of this. Kind regards, RMS
5/5
TrustpilotIt was a difficult time when I had to…
It was a difficult time when I had to put my late father’s property up for sale. From my initial contact with RMS I have been treated with respect and courtesy. The valuation of the property was completed quickly and the house soon on the market. RMS arranged an open day for viewings which resulted in several offers. Unfortunately, through no fault of RMS the initial sale fell through. Not to be daunted the staff at RMS quickly arranged a second round of viewings which again resulted in several offers and ultimately a sale. I have been greatly impressed with the professionalism, determination and commitment from all at RMS. I have no hesitation in recommending this office to anyone considering buying or selling a property in the Gosforth area.
Agent replied · 15 June 2024
Dear Rick, thank you so much for taking the time to give this wonderful 5* review for RMS Gosforth. And thank you for trusting RMS with such a precious property such as your late fathers. It truly means the world to us that you would recommend our services to others, this gives us the determination to maintain it at the highest standard.
5/5
TrustpilotHighly recommend Alistair Bowman
Alistair was so helpful throughout, as first time buyers he explained everything thoroughly and helped make it so much easier to understand. He was always available for any questions and helped the whole thing remain stress free.
Agent replied · 15 June 2024
Dear Anothony, thank you for taking the time to leave a lovely 5* review for Alistair. We're so glad he was able to provide you with a stress free service right up until completion. Thanks again
5/5
TrustpilotFirst time buyers - Blyth branch
We were first time buyers but Kate at the Blyth Branch was great and made buying our home a lot easier than expected! She always kept us up to date and is quick to respond to emails. Thank you Kate.
Agent replied · 15 June 2024
Dear Rachel, thank you for taking the time to leave our Blyth branch a lovely review, specifically Kate. We're so glad you are happy in your first home!
5/5
TrustpilotI bought my house from Rook Matthew’s Sayer Whitley Bay
I purchased my house from Rook Matthew’s Sayer in Whitley Bay. The whole matter was completed swiftly and without any issues. Any individual queries I had to raise were dealt with efficiently by Lisa. I would have no hesitation in recommending them for house purchase or sale.
Agent replied · 23 December 2024
Thanks Marie, we really appreciate you taking the time to leave this lovely review for RMS Whitley Bay. We'd like to wish you good luck in your new home!
5/5
GoogleOutstanding help from everyone at RMS Whitley Bay with the purchase of my new property. It wasn’t the easiest of paths from my side but their patience and their assistance helped so much!
5/5
TrustpilotAbsolutely amazing service
Absolutely amazing service. Jon went above and beyond to help us, couldn’t thank him enough. Highly recommend.
Agent replied · 15 June 2024
Thank you so much Holly for taking the time to leave this wonderful five star review for our Mortgage Advisor Jon, we really appreciate it!
5/5
GoogleJan and the team where amazing - really supported us thought the whole journey and kept us up to date! As a first time buyer she really put us at ease! Thanks Jan!
Agent replied · 15 June 2024
Dear Beth, thank you for leaving a lovely review for our wonderful Jan. We're glad she was able to guide you with her experience and support too. We hope you're very happy in your new home!
5/5
TrustpilotRook Matthews Sayers Whitley Bay Branch
We used the Whitley Bay branch of Rook Matthew Sayers and what a pleasure it is to say how good they are. All the staff were very friendly and extremely helpful, what I liked most of all was how proactive they were, they acted upon things quickly and kept us informed every step of the way. Would definitely recommend them to anyone thinking of buying or selling. Well done team !
Agent replied · 15 June 2024
Dear Marie, thank you so much for this lovely review for RMS Whitley Bay and for the kind recommendation.
5/5
TrustpilotExcellent
So happy with the care and attention we received from Hannah and the rest of the team. They were thorough in showing us round our new house, very easily contactable and were quick to answer any questions we had. I would definitely recommend and use again if ever needed.
Agent replied · 26 October 2024
Thank you Emma for leaving RMS Amble a glowing 5 star review. We can't thank you enough for your recommendation.
5/5
TrustpilotRMS have been fantastic throughout
RMS have been fantastic throughout the process of buying my current house. RMS helped me significantly during the initial negotiations to help me secure the property and also acting as a reliable intermediary between both mine and the sellers solicitors. I had a great amount of trust and confidence with RMS throughout the entire process - they often offered support with communication to help speed up the buying the process and ensure the transaction went as smoothly as possible. Additionally, since moving into the property RMS have offered expert advice on how to increase the market value of the property.5* all around
Agent replied · 15 June 2024
Dear Harley, thank you for the lovely review, we truly appreciate your kind words.
1/5
TrustpilotDo not recommend
Not a good experience at all with gosforth branch. Viewed a house and after our offer got accepted we found out from our surveyor that the house was a leasehold (advertised as freehold online) when we enquired with staff at the branch they said it was 100% freehold property. After making more enquiries we found out that the house was a leasehold and we backed out even though the agents were saying it was a freehold. After we backed out the advert went up again for the house - only this time advertised as leasehold! We only went forward with this property as it was claimed to be freehold but the experience from the beginning was awful. For a first time buyer would not recommend. We spent a lot of money on the survey report and only to found out it’s a leasehold property. If RSA did their own proper work we wouldn’t have to lose out on that money and wouldn’t have gone ahead with the property either. Not the type of agents you want to purchase a house with.
Agent replied · 15 June 2024
We’re very disappointed to receive this review as after discussing this with our Gosforth branch we felt we should provide the details of what occurred during this process.We’d like to outline that the property was advertised and sold as a freehold property, meaning whoever purchases the property, purchases it as a freehold property (reverted as any existing lease-related charges are settled during the sale process). When the transaction completes, the buyer will own a ‘Freehold’ property. We’re sorry that you missed out on this property and please understand that we do take your comments on board and we note the points you have presented but on this occasion you did not believe the information that the Gosforth branch provided you, which caused you to research matters further and decrease your offer. This ultimately unnerved the vendor and in turn made them withdraw from your proposed sale and go ahead with a different buyer who they thought would proceed more quickly. That decision ultimately lies with the vendor of the property and not ourselves.We would like to wish you luck in your house hunt and hope you find a suitable property.
5/5
TrustpilotExcellent service provided by whole of…
Excellent service provided by whole of Ryton team. As the client they kept me updated by phone and/or email explaining everything as it happened. Special shout out to Steven who was friendly, approachable and professional at all times. Highly recommend.
Agent replied · 15 June 2024
Dear Linda, thank you for leaving our Ryton branch and specifically Steven 5 stars and a great review. We're very happy to read how you were guided through the process so professionally. Many thanks again
5/5
TrustpilotMortgage Through Alistair
Alistair helped us through our mortgage from the first appointment right up until completion. always helpful and friendly and answered My 101 Questions within hours of me asking them! Nothing was an issue for Alistair and he always explained things so we could understand! Absolutely Brilliant and would definitely recommend to friends and family.
Agent replied · 15 June 2024
Thank you so much Jade for leaving a fantastic review for our Mortgage Advisor Alistair!!
5/5
TrustpilotThank you to Alistair Bowman
Big thank you to Alistair Bowman for his help with my recent house purchase. Alistair has always been available and helpful throughout the whole process and made the experience a lot less stressful! Thanks again
Agent replied · 15 June 2024
Dear Becky, thank you for leaving Alistair 5 stars and a lovely review. Wishing you lots of happiness in your new home!
5/5
TrustpilotSian at Ponteland has been very helpful…
Sian at Ponteland has been very helpful helping me find properties and arrange viewings Thank you 😊
Agent replied · 15 June 2024
Thank you for taking the time to leave this review for Sian in our Ponteland branch.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Rook Matthews Sayer hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Whitley Bay.
