Every review we hold for the Whitley Bay office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFirst Time Buyer, First Time Reviewer
I went with Rook Matthews Sayer to purchase my first home. The staff were absolutely incredible and friendly. They always were on hand to help with anything I needed and reassured me when I had questions or started stressing, as most people do with first buys. I always felt like all the staff knew my situation and I could speak to anyone for help. I didn't have to just wait for 1 individual to get back to me. They are a team and they work great together. I used them as a Mortgage Broker as well and they were great. A huge thank you to the entire team in the Fenham Branch, you were all fantastic.
Abdul · 26 March 2024
Agent replied · 15 June 2024
Dear Abdul, thank you so much for taking the time to leave this lovely review for our team in RMS Fenham as well as our Mortgage Advisor, we really appreciate it!
★★★★★ 5/5
TrustpilotLemington Property, Newcastle.
I was dealing with my elderly parents house which brought with it a good number of challenges. RMS and specifically Bruce and Ellie were flippin fantastic. They were understanding and sympathetic to both myself and my parents. Nothing was too much trouble and they went the extra mile without question. Thank you.
Mr · 10 September 2022
Agent replied · 15 June 2024
Dear Mr & Mrs Lamb, thank you very much for leaving this wonderful 5* review for RMS West Denton.
★★★★★ 5/5
TrustpilotSales review
I found the staff in the Ponteland Brach of Rook Matthews extremely friendly a professional. They showed great expertise throughout the sales process.
Steve · 2 March 2026
Agent replied · 21 March 2026
Thank you so much Steve for your review and for recommending our team in RMS Ponteland.
★★★★★ 5/5
TrustpilotGreat advice and service throughout the…
Great advice and service throughout the sale process from the team at the West Denton Branch. We were kept fully informed as to what was going on. Thank you for making everything go so smoothly.
Janice · 29 July 2026
★★★★★ 5/5
TrustpilotFrom start to finish the team at…
From start to finish the team at gosforth have been professional, supportive and gone above and beyond.
Annon · 16 April 2026
Agent replied · 27 May 2026
Thank you for taking the time to leave us a great review!
★★★★★ 3/5
TrustpilotWe had a decidedly average experience…
We had a decidedly average experience working with Rook Matthews Sayer Forest Hall as a buyer. Whilst we understand that the estate agents are predominantly working for the seller, and we were first time buyers with a lot of questions, we also had a lot of enthusiasm which was quickly diminished when putting in our offer and throughout the first few weeks after having our offer accepted. The agent we dealt with in the first instance was rude and talked over us when trying to put in our offer or ask any questions. We also didn’t get responses via email. The only time they were warm and friendly is when they rang to say our offer had been accepted - go figure!! However, when Nicola took over our account, we had a far better experience. She was polite, friendly and clearly looked out for the buyer whilst still considering our feedback and requests. She really did save our experience! I wouldn’t be keen to work with Rook Matthews Sayer again. However, they got the job done.
Katie · 15 March 2024
Agent replied · 15 June 2024
Dear Katie, thank you for your feedback however we’re really disappointed to receive this review as we aim to provide all of our customers with the best possible service, regardless of whether they are a vendor or purchaser. As you can see from our high rating you’ll see that this is what we strive for. We take all feedback very seriously and because of this we have passed your comments onto the branch manager. We’d like to congratulate you on your new home and wish you the best of luck settling in.
★★★★★ 5/5
TrustpilotA big thankyou to Alayna and all the…
A big thankyou to Alayna and all the staff at the Blyth Branch, the process is going according to plan
Trevor · 21 March 2026
Agent replied · 27 May 2026
Thank you very much Trevor for leaving Alayna and the team in RMS Blyth a great rating, we really appreciate it!
★★★★★ 5/5
TrustpilotRMS Blyth are brilliant!
RMS at Blyth were excellent from start to finish with the sale of our flat. It was sold straight away to a cash buyer and all the staff we spoke to were so friendly and helpful. Would definitely not hesitate to use them again and, from our experience, we can definitely recommend to others.
Northernlass55 · 7 May 2022
Agent replied · 15 June 2024
Good morning, thank you for for your review for our Blyth team. We're very glad they were able to secure you a cash buyer and swiftly. Thanks again
★★★★★ 5/5
TrustpilotContinuous updates throughout our…
Continuous updates throughout our purchase. Assisted with any queries in an efficient manner. Smooth process from initial viewing up to the day we collected our keys.Many thanks to Sian and all of the RMS Ponteland team for your excellent service.Mr & Mrs Martin.
Mrs · 15 May 2023
Agent replied · 15 June 2024
Thank you Mr & Mrs Martin for a sterling review of RMS Ponteland, we really appreciate your kind words and for you taking the time to do so.
★★★★★ 4/5
TrustpilotRMS were prompt and reliable…
RMS were prompt and reliable when handling enquiries and managing communication with the seller. Also big thanks to Natalie for helping to arrange last minute electrical safety checks.
William · 26 April 2024
Agent replied · 15 June 2024
Dear William, thank you for taking the time to leave a review for RMS Gosforth, specifically Natalie. We really appreciate it and would like to wish you good luck in your new home.
★★★★★ 5/5
TrustpilotAlison and the team were knowledgeable…
Alison and the team were knowledgeable and professional throughout and always available to discuss any issues that arose.
Tracey · 14 October 2024
Agent replied · 26 October 2024
We really appreciate you taking the time to leave this review for RMS Whitley Bay Tracey, thank you. We're delighted that you felt supported by our team.
★★★★★ 5/5
TrustpilotExcellent service - Blyth RMS
From my very first enquiry to having the keys handed over on a recent investment purchase the staff at RMS Blyth branch have been excellent. A very friendly & professional service throughout the whole buying process, Dawn, Jack and the team have been great. Looking forward to working with them again soon.
Scott · 21 May 2022
Agent replied · 15 June 2024
Dear Scott, thank you very much for the 5 stars and lovely review for Dawn, Jack and the rest of the team at Blyth. We hope you're very happy in your new home. Thanks again!
★★★★★ 5/5
TrustpilotMe and my partner were first time…
Me and my partner were first time buyers and like most we didn’t have a clue where to start, we took the advice from the mortgage broker Alistair Bowman. He made everything so simple and was always reachable. For people panicking about buying a home I cannot recommend him Enough. We started the application on the 28th October and we are getting keys on the 5th February, that’s how quick and easy he made the process.Thank you again Alister and everyone at RMS.
Christopher · 31 January 2024
Agent replied · 15 June 2024
Dear Christopher, thank you so much for leaving such a lovely review for our Mortgage Advisor Alistair. We'd like to wish you good luck in your new home.
★★★★★ 5/5
TrustpilotExcellent service with timely…
Excellent service with timely communication and a shared objective of the fastest sale possible! The current situation isn't the most conducive for a positive user experience but Barbara went above and beyond to ensure a really great service. We have used RMS West Denton to buy, sell and rent out properties and each time the experience has been excellent.
HelenR · 3 March 2021
Agent replied · 15 June 2024
Hi Helen, Thanks very much for leaving us a review and for your positive comment about our staff especially Barbara it is really appreciated, Many Thanks.
★★★★★ 5/5
TrustpilotGreat Estate Agents!
I have been through numerous commercial estate agents and have struggled. Never had that problem with Rook Matthews Sayer. They are extremely responsive to emails, phone calls and are very meticulous with every detail to ensure that you know exactly what you are getting. Special thanks to Gordon who saw me through the whole process.
Andy · 2 December 2021
Agent replied · 15 June 2024
Dear Andy, thank you for leaving our commercial team 5 stars and a lovely review. We're so glad you've received great service from the team, specifically Gordon. We hope to be able to assist you again in the future.
★★★★★ 5/5
GoogleWe would like to thank you for your warm and wonderful support over the last 12 months, very much appreciated, difficult process but we were fully supported and guided throughout by Jan Rix , Thank you Kindest Regards Deryk & Gary
Deryk · 16 June 2023
Agent replied · 15 June 2024
Dear Deryk, thank you so much for your lovely five star review for RMS Whitley Bay. It's fantastic to hear that you felt supported throughout and thank you for highlighting Jan for this. We greatly appreciate you taking the time to leave this review.
★★★★★ 5/5
TrustpilotFantastic
Sold my house through the Blyth office. They were fantastic. Everything went to plan, communication was great. The fact they have an office and you can pop in if you have any questions. Would definitely use them again.
Karla · 1 September 2023
Agent replied · 15 June 2024
Thank you so much Karla for a great review for RMS Blyth, we really appreciate it!
★★★★★ 5/5
TrustpilotOutstanding Gosforth branch
Excellent service from all staff at the Gosforth branch. Also a special mention to Neil Walton at the Gosforth branch who has been extremely helpful, responsive and informative. Grateful for his guidance and support.
Murtada · 5 December 2023
Agent replied · 15 June 2024
Dear Murtada, we really appreciate you taking the time to leave this 5 star review for RMS Gosforth and Neil, our in house Mortgage Advisor. Thank you so much.
★★★★★ 5/5
TrustpilotFriendly and professional staff
Friendly and professional staff. Swift replies. Great advice. I am very happy with my new premises
Paula · 3 April 2026
Agent replied · 27 May 2026
Thank you Paula, we are so pleased you have found our team to be friendly and professional. We really appreciate you taking the time to leave this review!
★★★★★ 5/5
TrustpilotGreat experience
Communicated well throughout and they made the process easier. The app really makes a difference as everything is in one place.
Emily · 19 February 2026
Agent replied · 23 February 2026
Thank you so much Emily, we really appreciate you taking the time to leave us such a great review. RMS
★★★★★ 5/5
TrustpilotStaff at Fenham branch are great
Staff at Fenham branch are great - friendly & professional & easy to work with.
Graham · 7 April 2026
Agent replied · 27 May 2026
Thank you so much Graham, we really appreciate you taking the time to leave this wonderful review for our team in RMS Fenham.
★★★★★ 5/5
TrustpilotExcellent Communication
Kept me up to date during the process and helped chasing solicitors for documents and progress.
Mr · 23 March 2026
Agent replied · 27 May 2026
Thanks Tony, we're pleased to know you felt supported by our team throughout the process.
★★★★★ 5/5
TrustpilotAmazing team
Amazing team, someone would always be there to help! Dylan and Abbie were wonderful and answered all my questions! Well done Rook Matthews Sayer team!!!!
Roxane · 11 May 2024
Agent replied · 15 June 2024
Thank you so much Roaxne for taking the time to leave this fantastic 5 star review for Dylan in RMS Fenham and Abbie in our Lettings team, we really appreciate it!
★★★★★ 5/5
TrustpilotFANTASTIC
From the initial telephone call to arranging the viewing it has been a smooth and easy process.
Sheila · 13 March 2026
Agent replied · 21 March 2026
We really appreciate you taking the time to recommend us Sheila. Thank you for leaving us a lovely review.
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