Trusted Agent profile · Weymouth
★★★★★
323 reviews across 2 platforms
88 St Thomas Street, Weymouth, DT4 8EN
Palmer Snell's office in Weymouth, at 88 St Thomas Street, is rated 4.2 out of 5 across 323 reviews on two platforms, including 224 Google reviews rated 4.8.
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Every review we hold for the Weymouth office, from every platform, shown as written. First names only.
5/5
GoogleBen Stockey from Palmer Snell Weymouth was amazing. Walked us through all the renting process, and procedures for moving into our new home from abroad. Thank you for your much appreciated professional guidance and help.PositiveProfessionalism
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDisappointing!
Sadly, our experience of selling a house with the Weymouth Branch of Palmer Snell (February - July 2024) was not a positive one. Initial contact was promising, however, we were not living in the house we were selling as it was my mother's house so we needed good communication to know what was happening or as it transpired was NOT happening. An offer was secured and accepted early on which was positive but after 7 days there was still no Memorandum of Sale (MOS). When I called to check where it was I was advised that unfortunately the buyer's buyers had dropped out, therefore leaving them unable to proceed. The MOS for this sale did arrive though a couple of days later via email, along with the FOR SALE sign going up outside the house... apparently, neither could be stopped once requested regardless of the fact that the sale was not happening! In May a cash offer was accepted on the understanding that the process kept moving. We were asked to take the house off the market which we did. When I called at the end of June to check when we would be exchanging, I was advised that there was no survey booked, no searches done & it was apparent that the buyer's were still deciding whether or not to buy the house! I do not feel that our best interest was considered at any point & it felt as if they were representing the buyers. Communication was poor, not keeping us up to date with what was happening. We served the 4 weeks notice & have parted ways with our house not sold & have started again with 6 months completely wasted. I have seen positive reviews but for us it was a very negative experience.
5/5
GoogleOliver @palmer snell was amazing in dealing with inquires and went above and beyond to help us achive our goal we will reccomend him in the future and use him whenever needed A+
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotIncompetent and Unprofessional - Avoid This Agency
Our experience with this real estate agency has been absolutely terrible. Despite providing all our details, including the fact that we have two children, we were invited to view a house in Poole. With only one day's notice, we made a seven-hour drive from Liverpool to Poole. We liked the house, but it did not have a garden, so we recommended it to a couple of our friends, also from Liverpool, who will be moving to Poole with us at the end of August. Our friends immediately came to see the house. After they returned to Liverpool, the agency informed them that the owner does not accept children. This crucial information should have been communicated to us and our friends from the beginning. The whole process was a complete waste of time, resources, and effort for both families. The situation was handled in an utterly inefficient and unprofessional manner. I strongly advise against using this agency to avoid similar frustrations. This level of incompetence and lack of basic communication is unacceptable.
5/5
GoogleOur Flat was rented out within a couple of week. Excellent management and care. Responsive to problems and quick solutions. Thank you Hayley for all that you have done for us and our tenants.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave your 5* review and brilliant comments. I will of course make sure your kind works are passed on to the local team. Stay safe! -Scott @ Customer Relations
5/5
GoogleExcellent service as I have experienced for many years. A friendly, commercial and professional team.
Thank you so much for your kind words! Our team takes great pride in providing excellent and friendly service to our customers. We appreciate your loyalty over the years and look forward to continuing to serve you with professionalism. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotThis Estate agent will lose you 50k at least…
Another Estate agent that will lose you 50k to 100k by selling undervalued properties! It appears that most Estate Agents in Weymouth are probably the worst in the country, they clearly do not understand the local market in particular Chickerell. They don’t do their homework and will lose your hard earned monies by giving your houses away!
5/5
GoogleThank you, thank you! Oliver, Ben and Hayley were brilliant from start to finish. I will always recommend Palmer Snell now that we have found them.PositiveProfessionalism
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe had an amazing experience working with Benjamin from Palmer Snell. He helped us find a home while we were still in the USA, before moving to the UK. The entire process was a breeze. Communication was excellent, he always let us know what documents he needed from us, and responded to our emails very quickly. Everyone we talked to from Palmer Snell was very professional. Moving from a different continent is stressful, and I am so glad we found a letting agency willing to work with us from afar and making the entire process easy and stress-free. Thank you again for the amazing customer service.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleThank you for all the help and especially Oliver who has helped us a lot
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
TrustpilotA good team giving excellent service
Carole and her team successfully sold a house for us recently. They were supportive and efficient at all times during the process. Communications were good. Excellent outcome in difficult times. Would whole heartedly recommend.Peter and Maria Openshaw
5/5
GoogleWhen our previous tenancy ended Hayley and the team were very helpful in finding us a new property very quickly. They answered any queries promptly and were very supportive throughout.PositiveResponsiveness, Professionalism
Many thanks for the excellent 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleHayley and Ollie were really helpful. Worked really fast to fulfill my needs and were there to answer all questions. Really happy with their service and they were also super friendly and professional. Thank you!
Wonderful to read that you had a fantastic experience with our local Palmer Snell team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Lucy.
5/5
GoogleMolly and Emily we’re really good and very helpful
Thanks for your amazing 5* review. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleKay and Kamerran have been very helpful, excellent service
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleReally good customer service. Very professional with a frendly environment. Oliver Feist is a great agent, always there to help when needed. Very good experience. Thank you for all the help and quick response.
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Donna.
5/5
GoogleFrom start to finish we received and excellent service from this team. From considering selling our house to its purchase in only four months every aspect was fully supported by them with a friendly and practical approach. An amazing (and I mean amazing) offer far above our asking price was achieved. Special shout out to Jo and Callum but the whole team are lovely people. StevePositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAbsolutely disgusting service
Absolutely disgusting service. After being told on Thursday 28/3/24 I was accepted for a rental property at close of working day. It was a bank holiday weekend so couldn’t contact with the information they needed. After trying constantly phoning from Spain to repeatedly get answer machine no call back or acknowledgment from them in any way. After finally being able to speak to the person dealing with it to be told that they are sorry owners have decided to go with someone else. A bank holiday is out of anyone’s control. I feel this is disgusting on palmer snells behalf .. could never recommend them.
1/5
TrustpilotI just booked a property visit
I just booked a property visit. Meeting at 16.45, I don't have a car so I took the bus from work, got out 1 hr earlier, bus late 10 min, I told the miss that would lead the visit that I would be late, just to be called a liar on the phone after 5 minutes, crying herself that she waited in the rain and closed the call. I didn't even bother to get down from the bus. Nice preview of the company customer treatment.
5/5
TrustpilotProfessional service from start to…
Professional service from start to finish. Highly recommended Sarah has loads of market knowledge and is so helpful. The office deal with every call promptly and this removes a lot of the stress buying and selling properties.
5/5
GoogleI am a landlord in Weymouth and would recommend Palmer Snell to landlords and tenants. The staff are very friendly and helpful. When I have had any issues, which is inevitable on occasion when letting property, the staff have rectified everything quickly and kept me happy. As agents, they have seen past the stringent red tape of credit scoring by being flexible. Simultaneously, they have provided me with reliable tenants who have guarantors for financial security. This has broadened our market potential for letting our properties.
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
1/5
TrustpilotIf you’re renting, don’t use Palmer Snell
Would I choose to rent through this company again? Absolutely not. They rented me a house with some of the owners belongings still inside, not advertised, and then expected me to look after and store them. I have had an issue for over a year with continued new ‘property managers’, each one not dealing with the issue and saying the issue was never passed over whilst continuing to raise the rent. As soon as a property comes up in the area I will be quickly jumping ship.
1/5
TrustpilotI've received in excess of 20 calls…
This goes back to an initial enquiry I filled in 2024!
5/5
GoogleVery satisfied with the service. Everything went smoothly. Quickly process. Special thank Oliver Feist to organize everything. But everyone at Plamer Snell was very helpful and friendly.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. Palmer Snell hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Weymouth.
