Every review we hold for the Weymouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilottoday I am a very happy man
today I am a very happy man, I got the keys to my first flat, it was hard but we did it, and I would like to said thank you very much for your help, very close people to me, from Palmer Snell, they were very helpful and willing to help, we encountered a few problems, but they were very professional, and solved them so quickly. I'm will definitely be come back in the future, I would also like to said big thanks to Sarah, throughout my race for the first flat, She was with us all the time, and helped, Sarah Thank you very, very much. You did a great job. Me and my wife, we can certainly recommend it to everyone
Lukasz · 29 July 2023
★★★★★ 5/5
GoogleI cannot recommend Palmer Snell highly enough. Always professional and friendly, Hayley and Ollie were always willing to take time out to explain any queries I had. As a first time landlady, this was oh so important to me - would not consider any other agent and indeed have recommended them to a friend who took my advice and who has also let their properties out using Palmer Snell.
Linda · 18 June 2020
Agent replied · 17 June 2024
Thank you for your wonderful 5* review and recommendation. I will, of course, make sure your kind words are passed on to our local team. Best wishes, Scott
★★★★★ 4/5
GoogleMy experience with palmer snell has been positive and Molly Edward’s has been especially excellent in helping streamline the process of moving into my new property.
Daniel · 16 March 2026
Agent replied · 16 April 2026
Thank you for sharing your positive experience with us! We are thrilled to hear that Molly and our team helped make your move into your new property smooth and enjoyable. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThey offered me a place without seeing me in person as others refused to. Their process was fast and they went out of their way to make my moving in as less stressful as they could considering my circumstances
Nancy · 12 October 2025
Agent replied · 12 October 2026
Thank you for your glowing 5* review Nancy. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleCan’t speak any higher of Oliver and the team, with in hours of showing an interest in a flat they had up they were able to sort out a viewing and within days got back to us that we got the flat. They are on the ball with everything they do will definitely recommend to anyone looking to sell/buy or rent.PositiveResponsiveness, Professionalism
Matthew · 25 August 2020
Agent replied · 17 June 2024
Thank you for taking the time to leave your 5* review and brilliant comments. I will of course make sure your kind works are passed on to the local team. Stay safe! -Scott @ Customer Relations
★★★★★ 1/5
TrustpilotIf you have a property to rent
If you have a property to rent and are looking which letting agent to use- AVOID Palmer Snell. We have just got (what's left) of our property after being rented for over 2 years with Palmer Snell. In that time they let the property degrade to an extent that the deposit will go nowhere near to fix the damage. 4 inspection reports were done - all very brief (4 words for one of them!). Very few photos and none addressing the big issues. In the 1st 6 months most of the garden panels were destroyed and removed by the tenants. This was never picked up on (even with the lone fence post in the middle of the garden being quite a big clue). rats had got in but the major floor damage *and urine smell) was not picked up on. If you have a property to rent, ignore all the lovely words Palmer Snell will say about what they will do and go with, ideally, a local letting agency.
Mark · 9 June 2025
★★★★★ 5/5
GoogleOliver and the team on the letting side are absolutely brilliant, very helpful in all areas of letting, he found our perfect place very quickly and even now nearly after two years of renting the same property he is still more the helpful with any problems nothing is too much trouble. Thank you Oliver and Hayley keep up the good work.
Karen · 18 June 2020
Agent replied · 17 June 2024
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
★★★★★ 5/5
Googlewe’ve had a viewing in today and emily was the one to show us around, it was a lovely house but too small for us. emily was absolutely lovely and she was very helpful throughout it.
Salsabil · 19 September 2025
Agent replied · 23 September 2025
Thank you for taking the time to leave a review! We're glad that Emily provided excellent customer service during your viewing. Although the house may not have been a perfect fit, we appreciate your feedback and hope to assist you in finding your dream home in the future. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMy family would like to thank Hayley and Oliver for their help with the rental. Polite communication, understanding of the situation and needs of the client. Thank you for your support during such a difficult time for us.
Тетяна · 18 June 2023
Agent replied · 17 June 2024
Thank you for your brilliant 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleNothing but praise for the lettings team. Oliver and Hayley were fantastic, went above an beyond to secure our property, and explained everything we needed to know in great detail. Would highly recommend Oliver Feist, Fantastic letting agent.
Cerianne · 18 June 2023
Agent replied · 17 June 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotDO NOT GO WITH THIS ESTATE AGENTS.
I am absolutely disgusted by this estate agents. They advertised our property without permission from us, we were going to rent a property and they were is meant to just look at the property to give us an idea for what we could rent this for. Instead they put this property on the Market without talking to us. When I asked them to remove the property, there words to us were that this was not there problem. I would never use this company, they talk to you like poo and laugh at you when you are trying to talk to them. This is a disgusting company and behaviour.
Victoria · 13 April 2025
★★★★★ 5/5
GoogleRented a property recently through Palmer Snell with Hayley Lambert being our agent. Very quick and easy process and Hayley had us moved in in under 2 weeks. Very professional. Easy transition. No stress. Who could ask for more. Thank you Hayley :)PositiveResponsiveness, Quality, Professionalism, Value
Kerrie · 18 June 2022
Agent replied · 17 June 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHayley has been exceptionally professional throughout the process of renting my fabulous property. Super efficient when answering my ridiculous and often very obvious questions. Palmer Snell, with particular reference to Hayley, have allowed me to live in my absolute dream location. I couldn't be more happy.PositiveResponsiveness
Andrea · 18 June 2022
Agent replied · 17 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOliver and Hayley were very efficient and made my move to Weymouth smooth and stress free.
Ann · 25 July 2024
Agent replied · 24 August 2024
Thank you for leaving us your superb 5* review Ann. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotMy experience with the Palmersnell has…
My experience with the Palmersnell has been amazing. This is my first property I’ve ever rented and this was very helpful and always willing to help when I had any questions. Have me a couple of veiwings even when they had cancellations.
Lacie · 23 October 2024
★★★★★ 5/5
GoogleVery helpful staff can’t thank them enough and praise them enough. Excellent service and explained everything in great detail would highly recommend to anyone looking to rent a property
John · 12 October 2025
Agent replied · 12 October 2026
Thank you for taking the time to leave us this amazing 5* review and recommendation John. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleMany thanks to Oliver and Hayley from Palmer Snell in Weymouth who have both been so lovely and helpful over the past two years whilst I rented a property managed by Palmer Snell. All issues were rectified in an efficient and pleasant manner, and I could not fault their professionalism.
Nicola · 18 June 2021
Agent replied · 17 June 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbsolutely excellent service from Oliver, Hayley and the team. They walked me through everything as a 1st time renter and were especially helpful with all aspects of my relocation to Weymouth. Thank you!
Sally · 18 June 2023
Agent replied · 17 June 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleEven though our nothing went smoothly Molly help get us through to the end.
Michael · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We are thrilled to know that Molly was able to ensure a successful outcome for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMolly and Emily have been such a massive help throughout my tenancy for both me and my father in law. Couldn't have done it without them. Superstars!!
Bruce · 16 October 2025
Agent replied · 16 April 2026
Thank you for your kind words, we are thrilled that Molly and Emily were able to provide exceptional service during your tenancy. We are lucky to have them on our team, thank you for choosing us and we look forward to continuing to provide top-notch service for you and your family! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleOrganised a viewing with over a weeks notice and had two reminders from the agent. Travelled 75 miles to see the property at the arranged time only to find out when we got there that the agent did not have the keys. Obviously no preparation or basic checks done in advance by the agent to check they had access. I feel sorry for the vendor selling the property as the agent doesn't seem to put much effort in. Choose an estate agent that cares and doesn't waste your time or money.
Andrew · 18 June 2023
Agent replied · 17 June 2024
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHelped me through my first proper process of getting my own place and were extremely useful with small bits of knowledge that I would of needed along the way. Thankyou.
Joshua · 2 September 2025
Agent replied · 23 September 2025
Thank you for your kind words! We're thrilled to hear that we were able to guide you through the process of getting your own place. We strive to provide helpful knowledge and support to make the experience as smooth as possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI recently met Tom, an estate agent who was very knowledgeable about the property he was evaluating. I hope our paths cross again in the future.
Benjamin · 12 October 2025
Agent replied · 12 October 2026
Thank you for taking the time to share your experience and for your wonderful 5* review Benjamin! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust found a house with Hayley at weymouth office to rent !! They were so helpful and very professional ! Homelet were very quick and easy to understand and the move was completed in super efficient manor!!! I wouldn’t hesitate to recommend them 100% xPositiveResponsiveness, Professionalism
Kim · 18 June 2021
Agent replied · 17 June 2024
Hi Kim. Thanks for the wonderful 5* review and recommendation! It's great to see that the Palmer Snell team once again provided a professional, polite and friendly service. Best wishes, Amy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
