Jackson Stops reviews

★★★★★ 5/5

Trustpilot

Best estate agents experience ever!

Jackson-Stops have recently sold our house for us and we downsized to a bungalow, also through them. They were so helpful every step of the way. We dealt with Rebecca, Chris and in the later stages Pip who helped us by chasing solicitors and ensuring the process worked as it should, after our solicitors closed their local office and enabling us to sign and have our contracts witnessed in their Reigate office. A fantastic team of people, highly recommended!

Sandra · 13 September 2026

★★★★★ 5/5

Trustpilot

We sold our house through the Bury St Edmunds office of Jackson-Stops

We sold our house through the Jackson-Stops, Bury St Edmunds office. We knew the staff there from the original purchase of the property and were so pleased with that experience that we chose them for the recent sale. The team in Bury St Edmunds were effective from day one. The marketing material was well thought out and very professional. The task of showing potential purchasers around the house, answering their questions and working with us to keep them well informed worked very well. As exchange and, ultimately, completion days came and went, the team shifted up a gear and it all happened in a blink of an eye. Working with Jackson-Stops was a pleasure, a 5-star experience. Thanks Jackson-Stops, Bury St Edmunds you made it all look a doddle.

Mike · 10 July 2026

★★★★★ 5/5

Trustpilot

Buying a home can be a stressful…

Buying a home can be a stressful experience, but Louise, Rebecca, and the entire team at Jackson-Stops made the process as smooth and enjoyable as possible. From the very beginning through to completion, they were with me every step of the way, offering guidance, reassurance, and exceptional support. Communication was absolutely top-tier. I was always kept informed, questions were answered promptly, and I genuinely felt like they cared about making the experience a positive one. Louise was wonderful throughout, and the rest of the team were equally professional, friendly, and incredibly helpful. I can't thank them enough for everything they did to help me purchase my new home. I would wholeheartedly recommend Jackson-Stops to anyone looking for an estate agent that truly goes above and beyond.

Diana · 30 June 2026

★★★★★ 5/5

Google

Justine at Jackson-Stops in Weybridge was absolutely outstanding throughout our property search and we couldn’t recommend her more highly. From the very beginning, she took the time to really understand what we were looking for and guided us with genuine care and expertise. Her knowledge of the local areas was invaluable, she didn’t just show us properties, she gave thoughtful, honest advice about where would best suit our needs and lifestyle. That level of insight made a huge difference in helping us feel confident in our decisions. What really set Justine apart was how supportive she was beyond the property viewings themselves. Her recommendations for conveyancers were excellent. It’s clear she has a strong network and only suggests professionals she truly trusts. Justine was responsive, professional and proactive. She made what can often be a stressful experience feel far more manageable and even enjoyable. If you’re looking for someone knowledgeable, trustworthy, and genuinely invested in helping you find the right property, Justine is exactly who you want on your side.

Mr · 26 March 2026

★★★★★ 5/5

Trustpilot

I cannot recommend Jackson Stops highly enough

I cannot recommend Jackson Stops highly enough. Guy, Trudy and Toby went above and beyond to ensure my home selling experience was seamless, especially impressive at a time when the world is so uncertain. Then to move from being a client to a buyer, Guys ongoing honesty, responsiveness and overall professionalism never waivered and despite some last minute complexities arsing with my purchase. I felt truly supported! Such a positive experience.

Claire · 7 May 2026

★★★★★ 1/5

Trustpilot

Poor service

Asked to view a property on Bures Road and was told I had to provide proof of funds before even being allowed a viewing. I understand proof of funds is needed at offer stage but demanding it just to view a house is unnecessary and comes across as rude and intrusive; the tone felt more like an interrogation. And for clarity, questioning an asking price is not the same as being unable to afford a property. In a previous transaction, we declined to overpay for a house we did not believe was worth its asking price, and it later sold for significantly less. That is a valuation judgement (a mistake by the same agent), not a funding issue.

Neo · 5 February 2026

★★★★★ 5/5

Google

The cordiality that has been shown to me by Jackson-Stops has been exceptional. Scarlett Burns and Amy Savage have both gone above and beyond to help me with my search for a new home, and made every effort to make sure that the viewing process is as welcoming as possible. I am truly pleased with the help from this agency. Their professionalism and friendly nature during our time liaising has been amazing, and they are always ready to help with any questions I might have. Amy has worked so diligently in her communications and property search for me, making sure that I am as up to date as possible with all the properties Jackson-Stops has to offer that meet what I am looking for in a new home. Scarlett has been working non-stop to make sure my move is pressure-free, as well as showing a steadfast delivery of service from Jackson-Stops. She has been intuitive throughout my property search, always being a step ahead to make sure all of my needs are supported. Their Kindness and hard work have been a blessing for my property search, and I could not have asked for a better team or service. I would highly recommend Jackson-Stops Weybridge, and I am very thankful for their help.

Tim · 16 September 2025

★★★★★ 5/5

Trustpilot

So impressed with the team!

Jackson Stops - and Sylwia in particular have been extremely helpful throughout the process of renting my apartment - it's been a long time since I rented a property and Im grateful to have found a place I LOVE! Ive found everything has been handled extremely efficiently, and with care - even down to smallest of details. Sylwia always responds to my emails quickly, and connects me to the right team to speak with - I cant fault anything, the whole team really does a great job. Thank you!

Becs · 7 September 2026

★★★★★ 5/5

Trustpilot

Jackson-Stops Cranbrook Branch

Jackson-Stops, Cranbrook Branch recently sold my house. They were brilliant, helpful and great with communication which is rare these days. Rachel with whom I dealt with was lovely, so friendly and so patient with all the endless calls I made. They say selling your home is one of the most stressful things you can go through. Its no easy ride but I can only say that Jackson-Stops made it as easy and calm as it could be. I cannot recommend them highly enough. If you live in Kent and you want to sell your house, they are your go to agent. Brilliant. If Trustpilot had 10 stars to hand out, then that is what I would give Alastair and his great team in Cranbrook.

Joanna · 24 August 2026

★★★★★ 5/5

Google

We had a wonderful experience working with our letting agent, Daniela. She has been extremely professional, kind, and supportive throughout the whole process. Daniela was always quick to respond, very clear in her communication, and genuinely cared about making everything smooth and stress-free for us. Thanks to her help, everything was handled efficiently and with great attention to detail. We also want to thank the whole team at Jackson-Stops for being so attentive and supportive.

Nastia · 9 September 2025

★★★★★ 5/5

Google

Charlie was incredibly helpful while our family has been searching for a new home. He was always prompt in responding, and quick to take action when needed. Throughout the process, he was very professional and supportive. I also found him to be a true gentleman. I would highly recommend working with him.

Joyce · 16 March 2026

★★★★★ 5/5

Google

Justine Davies was great to work with. She was really proactive and helpful, and kept things moving by staying in touch with the buyer. Thanks to her, the sale went through a lot smoother. Really appreciate all her help, at a stressful time. A big thank you as well to John as apart of the wider Jackson-Stops team. Would highly recommend.

SARAH · 28 November 2025

★★★★★ 5/5

Trustpilot

Sound advice and very helpful guidance…

Sound advice and very helpful guidance throughout the entire process of selling one property and buying another from initial listing to exchange of contracts. Played a crucial role in ensuring that all involved in a lengthy chain achieved the desired result. Chris kept us fully informed throughout.

Phillip · 20 March 2026

★★★★★ 5/5

Google

We hadn’t intended to sell our property. Our first conversation with John Williams, the Sales Director at Jackson-Stops in Weybridge, was more of a casual discussion than anything else. But from that initial chat, John and his team moved with remarkable pace and ingenuity. Within a matter of days, they’d lined up over 15 viewings. All this without the property being marketed online, and without any photos or a floor plan as we preferred the discrete/ off-market approach. Their enterprising nature and deep network created real momentum, and we received a proceed-able offer immediately after the first weekend of viewings. All this within two weeks of that initial conversation. Once the offer was accepted, Justine Davies stepped in to guide the process through to exchange. It wasn’t a straightforward journey - there were a number of bumps in the road, having to manage us, the buyer, as well as the chain above us through all of it - but Justine remained calm, collected, and consistently supportive. John too made sure he stepped in as and when he was needed. From the first valuation to a successful exchange, Jackson-Stops Weybridge delivered.

Praneet · 27 April 2025

★★★★★ 5/5

Google

We had a great experience and wanted to say a big thank you to Ryan and Charlie. Ryan was fantastic throughout the process, very responsive and efficient. From the moment we expressed interest, he kept everything moving smoothly and made …

Adams · 16 March 2026

★★★★★ 5/5

Trustpilot

Extremely professional local agency…

Extremely professional local agency with indepth knowledge of the market and intricacies of house selling. Appreciated the personal attention and care given to us by Chris and the team. House purchase is not without stress and having a team of professionals on your side throughout the process is highly recommended and Jackson Stops ticks all the boxes!

Jenni · 14 June 2026

★★★★★ 5/5

Trustpilot

Great Customer Service

We have used Jackson-Stops Newmarket for finding us a new tenant for a rental property three times now. This time we were lucky enough to work with Chloe Bullett. Chloe was exceptional, proactive, gave us advise and steered us through the journey. It was a pleasure working with such a professional and caring person. Thank you Chloe. We also have to mention Michelle Lockhart who too was very helpful and proactive. Thank you Michelle. Great company, we would highly recommend.

Consumer · 12 December 2024

★★★★★ 5/5

Trustpilot

Jess at Jackson-Stops Teddington has…

Jess at Jackson-Stops Teddington has been an outstanding partner in managing my property. I completely trust her to handle everything with professionalism and care, and she consistently goes above and beyond to ensure everything runs smoothly.For example, when the tenants broke both the fridge and washing machine, Jess promptly arranged for repair professionals to assess the situation. When it became clear the appliances couldn’t be fixed, she provided 3-4 replacement options at varying price points, all of which were cost-effective and competitive with retailers on the high street. Jess always ensures there are multiple quotes for repairs or replacements, giving me confidence that I’m getting the best value for money. She then seamlessly arranged for the replacements, ensuring minimal disruption for the tenants.Beyond this, Jess also takes the time to speak with tenants to ensure they are respectful of the flat, maintaining a good relationship while safeguarding the property. Her attention to detail, transparency, and commitment to both landlord and tenant needs make her an invaluable property manager. I couldn’t recommend Jess and the Teddington team more highly.

Teddington · 4 December 2024

★★★★★ 5/5

Trustpilot

Toby and his team in Lindfield were…

Toby and his team in Lindfield were outstanding from start to finish. They were incredibly knowledgeable about the local area and pricing of the property. Their marketing approach and brochure were superb as we had 20 viewings the first week and a sale agreed after 8 days. Special mention for their empathy and understanding as they worked with my mother of 96 years old to make the sale process as painless as possible for her. Thank you !

David · 18 December 2024

★★★★★ 5/5

Google

Really good experience with Jackson-Stops in Weybridge. Big thanks to Dominic, Justine and Sarah for all their help. They’re always quick to respond, easy to deal with and made the whole process feel straightforward.

Chloe · 16 March 2026

★★★★★ 5/5

Trustpilot

Happily do it again...

I met Toby Whittome, a Director at the Jackson Stops office in Lindfield, at a neighbour’s Christmas cocktail party. As my wife and I were pondering selling our house the following spring/summer, I spent quite a few minutes peppering Toby with a number of questions. I immediately liked his manner, patient, detailed, humorous and tolerant of me chewing up his time away from the office.We have now sold our house with Toby brokering the deal. Despite knowing that I was going to use him, we interviewed a number of other companies. None of them had the manners nor manner that I wanted in my partner for this deal. As a foreigner, I am fascinated about the strong opinions that homeowners or buyers have about property agents. The English system is far from simple and there are numerous opportunities to fail. Ours had the typical ebbs and flows but it certainly didn’t feel like it. Like anything you get what you pay for and I, possibly, didn’t pay enough so we got a steal. In fact, the process was seamless, lacked the gravitas of what a transaction of this size could have had and was just plain enjoyable…except for the moving of possessions part. I queried Toby robustly about his strategy and the process and ultimately deferred to him despite having worked in property in the past.I would strongly suggest you use Toby and his team. He may not tell you what you want to hear but he will tell you what he knows. If that is not what you want to hear or he sounds uncertain, that is the reality of the market, the process, the English system and he will still know more than you do. You are in good hands. I should know. Best of luck.

PISSED · 28 October 2024

★★★★★ 5/5

Google

We had the pleasure of working with Freddie from ackson-Stops Weybridge to find our new property, and we couldn’t be happier with the experience. From the beginning, Freddie truly understood what we were looking for and took the time to show us around properties that fit our criteria perfectly. His attention to detail and understanding of our needs made the process so much smoother. Freddie was incredibly proactive, following up at every stage and ensuring we were always in the loop. His support throughout the process was invaluable, and he was always available to answer any questions or concerns we had.

Mansoureh · 3 October 2024

★★★★★ 5/5

Google

I would like to thank Justine Davies of the Weybridge branch for her recent considerable help, professionalism, and courtesy at all times during a recent viewing. I was most impressed! …

Riverduck · 16 March 2026

★★★★★ 5/5

Trustpilot

I would like to thank Jackson Stops…

I would like to thank Jackson Stops Teddington, especially Zyan Ansari, for the speedy sale of our flat, at the asking price, at a very difficult time for selling flats. Zyan, Harry and Sophie were patient, professional and positive throughout the process.

Sarah · 9 December 2025