Every review we hold for the Weybridge office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThe worst agency company
The worst agency company which I was dealing in my whole life. Very unfair company who don't care about any one who is renting houses from them. Very unhelpful , never dealing with any problems , just taking money for everything whatever they can.Avoid them to have easier life
Romanooo · 26 August 2020
Agent replied · 13 June 2024
We're sorry to see your review, please email social.media@jackson-stops.co.uk with the name of the branch you contacted and we will pass on the feedback to our Director.
★★★★★ 5/5
GoogleA result was achieved fairly quickly. The communication was very efficient , the terms negotiated promptly and overall everything went smoothly without any issues. I also like that they take their fee monthly rather than taking it all upfront.
Paivi · 15 June 2022
Agent replied · 14 June 2024
Dear Palivi, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Marilyn Plews, Customer Relations Team
★★★★★ 1/5
Googlewish had the option to give a minus rating. Vacated the property and completed all contractual obligations however still waiting for the security deposit to be released after almost a month. Staff is passing this on to landlord with no initiative to resolve the situation. STAY CLEAR OF JACKSON STOPS AND STAFF!!!!
Abhishek · 16 June 2019
Agent replied · 14 June 2024
Thank you for your comments. Please note that for non-managed properties any deposit negotiations are between yourselves as tenants, and your landlord; unfortunately we are not able to get involved in these negotiations, under our terms and conditions and we cannot provide any guidance to either party on the schedule of dilapidations as we would not have been involved during the tenancy.
Please let us know if you would like us to contact you to discuss this in further detail. Kind regards, Claudia
★★★★★ 5/5
GoogleA positive buying experience. Sunny had great energy and enthusiasm. He knew what we wanted to see, and was great at communicating with us
Matthew · 18 October 2023
Agent replied · 14 June 2024
Dear M JR, Thank you for taking the time to leave a lovely review regarding Sunny. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe have just used JS in the sale of our property and the purchase of another property they were very professional throughout they found a purchaser very quickly at the price that we asked and assisted throughout the transaction in a very difficult market in view of the demands of everyone wanting to complete by 30June .
The whole team with Tim at the helm were charming and responsive and acted with alacrity throughout .
Julia Lowrie
Julia · 15 June 2021
★★★★★ 5/5
TrustpilotSelling a Cottage during lockdown!
I recently sold my home in St Clement through Jackson-Stops. I was very satisfied with their professional service and their prompt responses to any queries I had. The consistent efforts, friendliness and support from the team were also very much appreciated.I would highly recommend Jackson-Stops.
Ilse · 15 June 2021
Agent replied · 13 June 2024
Dear IIse, thank you for your kind words, it means a great deal to us to be described in this way. Kind regards from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotFreddie exudes exactly what you want…
Freddie exudes exactly what you want from an estate agent. He’s polite, responsive, and effective, and he managed the entire process of buying the house from start to finish without any issue.
Patrick · 21 February 2023
Agent replied · 13 June 2024
Dear Patrick, we're delighted that you had a responsive and effective service from Freddie at Jackson-Stops Chester. With best wishes from all of us at Jackson-Stops.
★★★★★ 5/5
TrustpilotHome letting
We've been very happy with the Newmarket team at Jackson-Stops.They rented the home extremely quickly, having initially suggested a rent we thought might be hard to achieve. The fact they achieved their target rent and so quickly was very pleasing. Professional, knowledgeable and happy to recommend.
Alistair · 26 March 2021
Agent replied · 13 June 2024
Dear Alistair, thank you for reviewing our Newmarket branch from the point of view of a landlord. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotGreat communication and honest…
Great communication and honest efficient staff . Very accommodating when we wanted to visit the property at odd times. Would thoroughly recommend
Barbara · 23 November 2023
Agent replied · 13 June 2024
Dear Barbara, thank you for leaving a review and we are delighted that you would throughly recommend Jackson-Stops. Best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
GoogleI will recommend Jackson Stops to all my friend and my clients. Ms. Justine Davies provide excellent efficient, and professional service. I would appreciate her assistance and support.
Mohammad · 15 June 2023
Agent replied · 14 June 2024
Dear Mohmmad, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Weybridge office. Kind regards, Marilyn Plews, Customer Relations Team
★★★★★ 5/5
TrustpilotProblem with Bolier sorted
Loren Pogue sorted out problem with boiler on our rental flat. The work was done speedily and we were very grateful.
Robert · 6 December 2023
Agent replied · 13 June 2024
Dear Robert, we are pleased to hear that the issue you had with your rental property was resolved speedily, and thank you for leaving a review. With best wishes from everyone at Jackson-Stops.
★★★★★ 1/5
TrustpilotIs this agent underhand????
Second occasion contacting these agents ref a building plot that had fell through before in Wyverstone Suffolk. First time round I was told a certain chap/agent I needed to speak to was not available and he would call back. No call back I then phoned again to be told plot was under offer. Plot came back on the market last week end of June 2020, so my wife called as we were in the car driving past the plot. No call back again a couple of days later my wife contacts them online got live reply saying they would get back to her with info. Guess what no call back. So I phoned up on the 3/7/20 a couple of days later to be told plot under offer. Told we have your number if it falls through. Something not right with this agent be aware!!!!
Terry · 3 July 2020
★★★★★ 5/5
GoogleMe and my partner we had a viewing in weybridge with Alistar,he is amazing.
Lina · 15 April 2024
Agent replied · 14 June 2024
Dear Lina, We really appreciate you taking the time to leave such lovely comments about Alistar. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotQuick progression under market pressure
Jackson-Stops Woburn helped us the purchasers, the vendors, and both our and their solicitors, to progress this purchase to exchange of contracts very quickly indeed. Always available, they were good to deal with, proactive and got information requested by us back as soon as possible.
Nick · 23 February 2021
Agent replied · 13 June 2024
Dear Nick, thank you for your review. We're proud to hear our team made your purchase as smooth as possible. Wishing you every happiness in your new home. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotExcellent service from Jackson-Stops in…
Excellent service from Jackson-Stops in Teddington. Strong support from Tom and Anne in changing tenants and from Natalie in finding and installing new tenants.
Mr · 1 September 2023
Agent replied · 13 June 2024
Dear Mr Little, we're pleased to hear you received an excellent service from Tom and Anne in Teddington, and thank you for taking the time to leave a review. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotEmily Wilson
Emily Once again I would like to thank you for the sterling effort you put into securing exchange of contracts in our sale and purchase. Your help and assistance has and continues to be first class. We also enjoyed your glass of champagne 😊.
Susan · 8 May 2021
Agent replied · 13 June 2024
Dear Susan, thank you for your 'first class' review of Emily at our Truro branch. Wishing you every happiness in your new home. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
GoogleJack has made the whole process very simple and clear; very efficient and excellent communication has been received
Alan · 16 January 2024
Agent replied · 14 June 2024
Dear Alan, We really appreciate you taking the time to leave such lovely comments about Jack. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotA Breath of Fresh Air
Jackson-Stops went above and beyond my expectations and were a breath of fresh air in this highly competitive business. Mandy in the Cranbrook office was an absolute joy to deal with extremely professional, honest and the most helpful agent I have dealt with over a long period of searching for a new home. Sadly the house we are now trying to purchase is on with another agent who are far below par! I would not hesitate in selling a property through Jackson-Stops in the future. Just wish all estate agents were as pleasurable to deal with!!
Debbie · 12 March 2020
★★★★★ 5/5
GoogleWell- what can I say about Justine , I don’t have enough space to write . She’s been the most professional and dedicated and that is an understatement , highly likeable person throughout this 4 month difficult sale. All I can say is she’s simply amazing and she needs a holiday now! Thank you from my heart :)
Also a big thanks too , Tim and the rest of the wonderful teamPositiveResponsiveness, Quality, Professionalism
Nick · 25 August 2021
★★★★★ 5/5
GoogleJackson-Stops have been fantastic. After finding my dream home via Rightmove, Justine team came back to me straight away and arranged a prompt viewing. Natalia then supported me with placing my house on the market. Justine then secured a sale in a matter of days, as well as getting my offer on the other property accepted. She’s guided me through the whole process in a calm, pragmatic and professional manner. I highly recommend the team.PositiveProfessionalism
Liz · 15 June 2021
★★★★★ 1/5
TrustpilotWould have been nice to actually view the property!
We sat outside the property for 40 minutes waiting for the agent to show up, which she never did. When we finally got through to the office on the phone the agent who was meant to be showing us the property simply told us she had forgotten about us, with no apology offered - just a 'Can we do it another time, I can't leave the office now anyway.' A complete disregard for our time! Wholly unprofessional, and we aren't surprised that the landlords have been struggling to rent the property if the agent can't actually be bothered to turn up to viewings! We will be avoiding Jackson-Stops like the plague - and would advise any landlords to think twice before using their services!
Jamie · 7 January 2020
★★★★★ 1/5
TrustpilotWhat a bunch of unprofessional…
What a bunch of unprofessional individuals.......cheated out of a purchase by being bamboozled with a £10 thousand pound non refundable fee to open an " offer".....which according to one director was "normal" and Richard Addington as "never had any before....."....AVOID THIS FRANCHISE AT ALL COSTS....
David · 5 November 2020
Agent replied · 13 June 2024
Dear David, we’re sorry to see your review. Your feedback is important, please email further details to social.media@jackson-stops.co.uk so that we can investigate this. Thank you, Jo from Jackson-Stops
★★★★★ 5/5
TrustpilotHighly recommended
Jackson-Stops have been fabulous from start to finish, communicative & helpful at every juncture. I wouldn’t hesitate to use their services again in the future.
Matt · 4 July 2023
Agent replied · 13 June 2024
Dear Matt, it's lovely to know that the service you received was fabulous from start to finish, and thank you for taking the time to leave a review. With best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotJackson-Stops - Period Property Specialists
Jackson-Stops have been instrumental in the sale of our period Grade II listed property - their knowledge and experience of specialist properties was key. Supportive, excellent communication and always there at every stage of the sale process, i cannot recommend them enough.
J · 2 July 2021
Agent replied · 13 June 2024
Jackson-Stops acts on behalf of the owners of houses of all shapes and sizes, but we are particularly proud of our heritage selling period buildings of architectural or historic interest.Thank you for sharing your experience of Jackson-Stops. Best wishes from us all.
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