Trusted Agent profile · Westminster

Marsh & Parsons Little Venice reviews in Westminster

4.7

★★★★★ Excellent

427 reviews across 2 platforms

35 Maida Vale, London, W9 1TP, Westminster, W9 1TP

Marsh & Parsons's office in Westminster, at 35 Maida Vale, is rated 4.7 out of 5 across 427 reviews on two platforms, including 277 Google reviews rated 4.9.

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4.9 / 5

277

Reviews on Google

This office

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150

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Westminster office, from every platform, shown as written. First names only.

5/5

Trustpilot

Barnes office: Excellent, reliable and efficient service and solution.

Barnes office: Excellent, reliable and efficient service and solution. After a couple of years of unsuccessfully trying to sell a flat in a high rise block in Roehampton, London (via several estate agents), Phil Coombes and Danny Barnham did a job beautifully - correct asking price, sold immediately, with a fast completion time. Highly recommend, Darko and Bruna Teslich

Darko · 2 October 2026

Agent replied · 10 October 2026

We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Hayley

1/5

Google

Do not use them for Lettings at all. Their internal documentation is extremely poor, the people working here are frankly incompetent kids with a check box attitude to the job and if you are a landlord they will overcharge you for every single service. The property management team is shocking. They will ignore your emails and deflect issues at every opportunity by blaming it on the counter party. We had to go to the TDS adjudicator to get our money back (which we obviously did because we documented every single detail) and also had to raise an official complaint against the branch for mishandling and negligence.

Madhav · 10 May 2026

Agent replied · 10 October 2026

Dear Madhav, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Hayley

5/5

Google

Our experience with Odhrán Redmond and Marsh & Parsons has been absolutely exceptional. We met Odhrán and he was immediately engaging and completely understood what type of property we were seeking. Within just a few hours he found us our dream property, which was exactly what we were looking for. It could not have been more perfect. Out of all the agents I have used, Odhrán is definitely the best and incredibly efficient, professional and personable. I couldn't give a higher recommendation!

Anita · 10 May 2026

Agent replied · 10 October 2026

Dear Anita, Thank you for your kind comments regarding Odhrán and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma

5/5

Trustpilot

I want thanks Marsh & Parsons Estate…

I want thanks Marsh & Parsons Estate Agents and especially Debbie Lewis for helping us organize our move to a new apartment. It was a wonderful experience working with this agency.

Oleg · 15 May 2026

Agent replied · 25 May 2026

Dear Oleg, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Trustpilot

I’ve been letting my flat via marsh and…

I’ve been letting my flat via marsh and parsons for a few years now, and the most important person is your tenancy manager. In my case , Michael stout - he is always so quick and responsive to anything I ask and always lets me know anything important before hand so I can have time to act. He makes my life much easier when dealing with flat issues .

Kindah · 24 July 2026

Agent replied · 22 September 2026

Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley

5/5

Trustpilot

Max Davis was truly exceptional

Max Davis was truly exceptional! From the outset, he demonstrated remarkable expertise and professionalism in navigating me through a maze of boiler specialists to identify the ideal installation solution for my home. His guidance in sourcing not only the most reliable and capable manufacturer but also the most cost efficient option was nothing short of exemplary.

Navin · 9 October 2025

Agent replied · 22 October 2025

Dear Navin, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Hayley

5/5

Google

I worked with Fatima and she was absolutely fantastic. I was very particular about the home I was looking for and many other agents told me it would be difficult, near impossible. Within 2 weeks of meeting Fatima she found my dream place with everything I could ever want. I couldn't recommend her enough!!!

Julia · 25 October 2025

Agent replied · 22 November 2025

Dear Julia, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Hayley

5/5

Google

Harriet was very friendly, informative and helped me as a first time buyer feel comfortable with my first viewings. Would highly recommend

Brandon · 10 July 2026

Agent replied · 10 October 2026

Dear Brandon, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley

5/5

Google

I had an amazing experience with Nathalia from Marsh and Parsons purchasing my first home. While other agents showed me a bunch of properties that didn't fit the bill and/or tried to convince me that i liked properties that i didnt actually like- Nathalia and her team was different. Her and her team were receptive when I didn't like something and understood my reasonings/needs for my first home. Nathalia ended up finding me the perfect place. and was so communicative through the process. She is so quick to respond to messages and always willing to go the extra mile. She never made me feel pressured even in a high pressure offer situation but instead offered expertise. I really trust her and her team and think she would be a great pick for anyone looking for their first home!

Maria · 22 December 2024

Agent replied · 29 December 2024

Dear Maria, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Lesley

5/5

Trustpilot

Holly went above and beyond the call of…

Holly went above and beyond the call of duty to assess our tastes and needs and find a matching property. She also demonstrated persistence and determination in handling dealings with a landlord whose systems were, at best, slow and clunky.

MR · 6 October 2026

5/5

Trustpilot

I am delighted with the whole entire…

I am delighted with the whole entire team of March and Parsons Estate most especially Debbie Lewis. I will not be forgetting my lovely sales team Morgan and Debeejah. I will like to work with you guys next time

Esther · 7 October 2026

5/5

Trustpilot

Marsh and parsons review

I had the pleasure of working with Charlie Stephens, and I can’t speak highly enough about the experience. From start to finish, Charlie was incredibly efficient, reliable, and always went above and beyond to ensure everything was done right. His work ethic is unmatched every task was handled promptly, with precision and care.

Olivia · 17 October 2025

Agent replied · 22 October 2025

Dear Olivia, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Hayley

5/5

Trustpilot

Been with the company as a landlord for…

Been with the company as a landlord for many years, always happy with the standard of service, Michael Stout was my point of contact this time and dealt with my enquiry efficiently and in a friendly manner.

Graham · 3 March 2026

Agent replied · 20 March 2026

Dear Graham, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley

5/5

Trustpilot

Marsh & Parsons

From the very first phone call and to collecting the keys Marsela & Mo’s communication has been amazing, always keeping me in the loop in everything from how much the flat is, to viewings, to landlords, to tenancy agreements to picking up the keys. They never made me feel belittled, silly, they always made me feel comfortable when talking to them.

Caitlin · 25 August 2026

Agent replied · 22 September 2026

Dear Caitlin, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley

5/5

Trustpilot

Debbie was resourceful and proactive in…

Debbie was resourceful and proactive in helping us sort arrangements for our new flat. Thanks again!

Ben · 4 August 2026

Agent replied · 22 September 2026

Dear Ben, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma

5/5

Google

Harriett was a pleasure to work with, she has been very professional and communicative throughout.

Marcus · 10 August 2026

Agent replied · 10 October 2026

Dear Marcus, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

5/5

Google

I had the pleasure of working with Fabiola Adams as my estate agent, and I couldn’t be more impressed. From start to finish, her expertise and dedication were evident. She has an exceptional eye for detail and took the time to understand exactly what I was looking for, guiding me through each step with clear, honest advice. Her knowledge of the market and commitment to finding the best options made the entire process smooth and stress-free. I highly recommend Fabiola to anyone in need of a reliable, skilled estate agent, she truly goes above and beyond for her clients.

Valentina · 17 November 2024

Agent replied · 29 December 2024

Dear Valentina, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Lesley

5/5

Google

I just wanted to share my appreciation for the professionalism and smoothness of the entire process at this estate agents. The viewing experience has been fantastic, and I felt well-supported every step of the way. Special thanks to Shauna, who showed me around the property. Her clarity, insight, and warm attitude truly made a difference and helped me feel at ease, especially as a first-time renter. I genuinely enjoyed the experience, thanks to her thoughtful guidance. Thank you once again for the excellent service!

Sophia · 17 November 2024

Agent replied · 8 December 2024

Dear Sophia, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Shauna. Please do not hesitate to contact us again. Kind regards, Lesley

5/5

Trustpilot

Always great service from Marsh &…

Always great service from Marsh & Parsons for my rental flat. Baran is always efficient & helpful resolving enquiries and suggesting great solutions. Highly recommend check out their services.

Tatiana · 1 May 2026

Agent replied · 25 May 2026

Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley

5/5

Google

I've been working with a few different M&P offices to find an apartment, and Shauna has truly been a star among them. Her genuine care for her clients shines through in everything she does, it's clear she’s deeply invested in helping people find not just any place, but the perfect home. If you’re looking in the area, I can’t recommend Shauna enough. She’s the kind of agent who brings heart to the process and makes the search feel exciting and meaningful!

Marina · 10 November 2024

Agent replied · 8 December 2024

Dear Marina, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Lesley

5/5

Google

I recently had the pleasure of working with Roy Khan , and I couldn't be happier with the experience. From the beginning, he was not only incredibly honest and straightforward but also extremely knowledgeable about the rental market. He brought both expertise and integrity to their work, which set my mind at ease from the outset. He also guided me through the entire process, providing valuable insights on market trends, property pricing, and tenant selection. Their advice was spot-on, and thanks to their expertise, my property was rented out quickly and at a fair price. They were transparent about all aspects, including fees and expected timelines, and kept me informed at every stage, which made everything run smoothly. If you're looking for an agent who truly cares about your property and offers a professional, honest approach, I highly recommend Roy and his team. They took the stress out of renting my property, and I’m confident it’s in good hands.

Oli · 2 November 2024

Agent replied · 9 November 2024

Dear Oli , We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Lesley

5/5

Google

Absolutely thrilled with my experience at Marsh and Parsons Little Venice, especially thanks to Alex Lessios! From the moment I reached out, Alex was incredibly attentive and knowledgeable. He took the time to understand my needs and preferences, guiding me through the entire property search process with professionalism and genuine care. Alex was always available to answer my questions and provided valuable insights about the local market. His dedication and commitment to finding the perfect home for me made all the difference. I felt supported every step of the way, and his communication was top-notch.

Angeliki · 2 November 2024

Agent replied · 8 December 2024

Dear Angeliki, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Alex. Please do not hesitate to contact us again. Kind regards, Lesley

5/5

Google

Alex Lessios was great to work with. From the first viewing he was professional, honest, and really understood what I was looking for. Communication was always quick and clear, and he guided everything smoothly without any pressure. He made the whole process much easier highly recommended!

Theo · 3 December 2025

Agent replied · 24 December 2025

Dear Theo, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Hayley

5/5

Trustpilot

Responsive, helpful and professional.

Lucy Meehan has been a great. Very responsive, helpful and professional.

Arjun · 28 August 2026

Agent replied · 22 September 2026

Dear Lucy, Thank you for leaving a 5* review. We look forward to seeing you again in one of our offices. Kind regards, Asma

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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