Marsh & Parsons Little Venice reviews in Westminster

★★★★★ 5/5

Trustpilot

Debbie has been incredibly helpful in…

Debbie has been incredibly helpful in guiding me through the end-of-tenancy process. She provided all the information I requested in a timely manner and consistently delivered excellent customer service. Her kindness and clarity made the entire process much easier, and I would highly recommend her as a point of contact at March & Parsons.

Marianna · 28 April 2026

★★★★★ 5/5

Google

Odhran was a great help in our flat search. He was incredibly supportive throughout! Answering all our questions, accommodating viewings, and guiding us through the paperwork with patience and care. Thanks to him, we found the perfect flat for our family. We would highly recommend him to anyone looking for a reliable and thoughtful tenancy agent.

Ksenia · 10 April 2026

★★★★★ 5/5

Trustpilot

Tassos Joannou

Tassos has been incredibly helpful throughout our tenancy. He has always been quick to respond, efficient in arranging repair works, and proactive in making sure any concerns we raised were passed on to the right team and dealt with promptly. It’s been very reassuring to have someone so responsive and reliable to deal with.

LK · 21 April 2026

★★★★★ 5/5

Trustpilot

Great Service from Lucy

Lucy has been a dream of a Property Manager to have, any problems we had during our tenancy were dealt with promptly and any questions were answered thoroughly. We feel very lucky that we were assigned Lucy!

Tom · 19 August 2026

★★★★★ 5/5

Google

Odhran has been great helping me in my search for a new property. I was impressed with how helpful he was and professional throughout the whole process. Definitely the man to talk to if you need property advice or are looking for a new place.

Emman · 10 June 2026

★★★★★ 1/5

Trustpilot

I wanted to express my disappointment…

I wanted to express my disappointment with the way access to the property was handled during my tenancy. I made it clear that I was unavailable on the date you requested access, as I had an important hospital appointment that I was unable to reschedule. Despite this, I received numerous emails, pressing me to "make" myself available to accommodate your preferred timeline. Although I had clearly explained my circumstances, I ultimately went to considerable lengths to assist. I arranged for friends to collect the keys from me and stay overnight at my flat so that the technician could be granted access first thing the following morning. What I found particularly frustrating is that there appeared to be no genuine urgency requiring access on that specific date. As I was due to vacate the property shortly thereafter, the work could easily have been scheduled once I had moved out, avoiding significant inconvenience.

Liz · 3 September 2026

★★★★★ 5/5

Trustpilot

Baran Yildirim provided me with expert…

Baran Yildirim provided me with expert advice on the new Renters Rights legislation, furthermore he took it upon himself to update my tenants in writing and include the forms they needed to have/read - they are VERY satisfied with this, as it's quite a complex change. Baran's customer focus is outstanding, I just made an introductory phone call and he took the ball and ran with it; I and my tenants highly recommend his "can do" attitude and seeing the whole process through.

Philip · 30 August 2026

★★★★★ 5/5

Trustpilot

5* service Everytime!

Owain Wilson is always incredibly helpful if we ever have an issue ever crops up and super efficient in getting it resolved. We have been tenants for 3 years now and couldn’t rate the experience higher!!

Amanda · 27 July 2026

★★★★★ 5/5

Trustpilot

Thank you so much Stefanie from…

Thank you so much Stefanie from Marsh&Parson. You kept me informed , communicated well and helped me organize a new washing machine. Absolutely gem. Thank you.

Cordula · 25 September 2026

★★★★★ 5/5

Trustpilot

Marsh and Parsons are

Marsh and Parsons are, the cut above the rest within their sector with a professional approach and proactive team. I would personally like to thank Miss Natalia Catana for all help, transition into my new home. See you on my next purchase or rental.

Jerome · 21 May 2026

★★★★★ 5/5

Trustpilot

Debbie Lewis is such a lovely person to…

Debbie Lewis is such a lovely person to deal with. I got quite frustrated during my renting and then since i moved in but Debbie has been always available to respond. Quick to respond and also being on top of all my issues to get it sorted

Customer · 24 April 2026

★★★★★ 5/5

Trustpilot

Great Agency

Great Agency. They were very prompt with any questions or concerns I had. Special thanks to Anne Angus who was very helpful with our end of tenancy queries.

John · 27 August 2026

★★★★★ 5/5

Trustpilot

Using Marsh & Parsons as a tenant - good experience

We rented a flat in Greenwich through Marsh & Parsons for about 18 months. The service for the tenant has been very professional. The flat is in a period house conversion so there were inevitably a few things that needed upgrading or fixing during that time, as it is an older property. The Marsh & Parsons reporting system worked well and my contact there (Debbie Lewis) was great at keeping me updated and arranging for contractors to visit at convenient times. Happy to recommend. Jay and Monica

Jay · 30 July 2026

★★★★★ 5/5

Google

We recently let our apartment through Marsh & Parsons and worked with Louie and his team. They were proactive, professional, and kept us well informed throughout. In a challenging market where other agencies struggled, they managed to secure a suitable tenant for us fairly quickly. Overall a positive experience

Gary · 10 March 2026

★★★★★ 5/5

Trustpilot

Nayara has been amazing! Incredible service

Nayara has been amazing! I’ve been kept in the loop with everything, never wondering if my email has been received, always keeping me updated on progress. My issue has been resolved with speed and without fuss, made the process really simple and I feel I am in good hands.

Lois · 3 March 2026

★★★★★ 5/5

Google

Incredible experience with Holly Darby. I’ve never met an agent that truly cares the way she does. Never too pushy and always reaching out with options that genuinely worked for us. I would recommend her to anyone looking in the area. Thank you Holly!!

Fiona · 10 April 2026

★★★★★ 5/5

Trustpilot

Nerosh was very professional

Nerosh was very professional, helpful and polite and he followed up straight away, as promised, to send me further information via email.

Hasina · 10 September 2026

★★★★★ 5/5

Trustpilot

We rented a managed property through…

We rented a managed property through Marsh and Parsons. At the end of the tenancy the landlord tried to retain a lot of the deposit unreasonably. We ended up having to use the arbitration process. Abdullah was helpful and courteous throughout. He was mindful that the process was unfamiliar to us. He made sure we were treated fairly and offered guidance that made it easier to navigate the process.

Adam · 18 August 2025

★★★★★ 3/5

Google

UPDATE: Despite an excellent experience with the M&P Little Venice sales and rentals team, the M&P account and tenancy management team has been disappointing, across all interactions. Unfortunately this takes away from a hard working, high performing sales and lettings team. It would be good for M&P to correct that, and avoid the impact on their reputation and customer experience. I had a great experience with Marsh & Parsons, mainly thanks to Ibby Kulovic, who showed excellent professionalism, responsiveness, agility and communication skills while helping me find my new home. I would highly recommend and be returning to M&P for my future needs, thanks to Ibby and his excellent approach and service.

Eirini · 16 March 2025

★★★★★ 5/5

Google

Great support through a complicated process. Excellent service and professionalism by Stuart Dutton and team.

Adam · 3 October 2026

★★★★★ 5/5

Google

Harriett has been super friendly and professional, has gotten back to me when she said she would, organizing viewing around my tricky calendar…

Liz · 10 August 2026

★★★★★ 5/5

Trustpilot

Lucy has been amazing throughout our…

Lucy has been amazing throughout our tenancy. From our onboarding process to any issues in the house to our check out. Everything has been super smooth and we are so grateful to her for everything 😊

Ishan · 5 May 2026

★★★★★ 5/5

Trustpilot

Debbie Lewis is always super helpful…

Debbie Lewis is always super helpful with any issues and speedy at getting back to us. Thanks so much!

Lily · 17 August 2026

★★★★★ 1/5

Trustpilot

Little Venice M&P - Outrageous

We rented a property with the Little Venice branch of M&P and had a nightmare experience. The property manager changed hands atleast 3 times and crucial issues were never remedied. Their internal documentation and controls are extremely poor. At the end of our tenancy, the agency did not for the longest time communicate anything for the return of our deposit. After chasing them for weeks, they tried to deduct £360 from our deposit as a “cleaning fee”. They have irresponsible employees and property managers won’t respond to emails and will offer out of context / incomplete responses when he does respond. We were forced to dispute this deduction with TDS and the decision was obviously in our favour in the end.

MM22 · 15 May 2026