Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotLouna was absolutely superb…
Louna Del Barrio was absolutely superb throughout the entire process of finding and securing a home that met our needs. She was exceptionally efficient, diligent and reactive to all of our requests ensuring the entire transaction was smooth and seamless. When moving into our property Louna and her colleague Walid Javadi were helpful, resourceful and charming resolving every little issue that materialised.
Ian · 9 December 2024
Agent replied · 25 December 2024
Dear Ian, Thank you for taking the time to write about your experience with us. Walid and I hope you will be settling in nicely in the new property and enjoy the neighbourhood. Best wishes, Louna
★★★★★ 5/5
TrustpilotKnight Frank Wapping - Thank you Peter!
We went through Knight Frank Wapping for purposes of finding a flat to rent and cannot praise enough Peter Petrzak’s professionalism and efficiency. He really is a very knowledgeable agent who goes beyond showing you a flat, he has a lot of experience and will provide valuable, down-to-earth advice. We worked with Peter as potential tenants but we would also be confident working with him if we were a landlord, given his experience of the market and great social and professional skills.
Melina · 30 January 2024
Agent replied · 23 October 2024
Dear Melina, Thank you so much for your kind words! It was great to meet you both and I am really happy that you have found the right property. Please don’t be a stranger and contact me if you decide to move again. Kind regards, Peter
★★★★★ 5/5
TrustpilotWonderful experience with Walid Javadi
Our experience with Knight Franks was fantastic, thanks to Walid, our primary contact. He was incredibly friendly, helpful, and patient. Walid never pressured us and actively encouraged us to thoroughly inspect the property and ask any questions we had. He even provided valuable advice beyond what we initially asked for. All further interactions with Walid and the agency were highly positive and professional. Walid made our move a smooth process, and we wouldn't hesitate to recommend him.
Hayk · 30 March 2024
Agent replied · 23 October 2024
Dear Hayk,A sincere pleasure to have worked with you to find a new home for your family. I’m very grateful for your cooperation and trust in this process, and very much hope my advice proves useful in due course.Very best, Walid.
★★★★★ 5/5
Trustpilot"Exceptional Service and Outstanding Commitment - A Five-Star Experience with Jamie Vass at Knight Frank
I recently had the pleasure of working with Jamie Vass from Knight Frank, and I must say the experience was outstanding. From the very beginning, Jamie demonstrated exceptional professionalism and expertise. Our communication was seamless, thanks largely to the WhatsApp group he established, which kept everyone informed and connected throughout the process. Jamie’s dedication and attention to detail made a significant difference. I highly recommend Knight Frank for anyone seeking top-notch real estate services, and a special shoutout to Jamie for going above and beyond. Their service is truly a five-star experience!
Seshani · 26 January 2024
Agent replied · 23 October 2024
Thank you kindly Seshani, I am most grateful for your kind words. I am glad to have helped you, not just to find a home but throughout your tenancy also. I wish you all the best moving forwards. Kindest Regards, Jamie
★★★★★ 5/5
TrustpilotExcellent service from Kristian Lee
Kristian Lee was friendly, professional, and very helpful throughout my one-year tenancy. He was always responsive and made the whole experience smooth and stress-free. I really appreciate his support and would happily recommend him to others. ⭐️⭐️⭐️⭐️⭐️
Mohammed · 23 June 2026
★★★★★ 5/5
GoogleWe had an excellent experience working with Carmen in securing our rental flat. She provided genuine and transparent insights during viewings, helping us make informed decisions. Despite multiple offers on the property, Carmen worked swiftly to secure it for us. She also went the extra mile to ensure that the flat was furnished to a high standard, arranging the replacement of worn items without hesitation.
Even after the lease was finalized, Carmen continued to support us with additional viewings and prompt communication whenever questions arose. Her professionalism, integrity, and commitment truly set her apart. Highly recommended.
Omer · 16 November 2025
Agent replied · 16 April 2026
Dear Omer,
Thank you so much for your kind words. I’m thrilled to hear that you felt supported throughout the process and that the experience was a positive one from start to finish.
It was a pleasure helping you find your new flat, and I’m glad I could assist you in making an informed decision and securing the property despite the competition. Ensuring everything was up to standard was important to me, and I appreciate you recognizing those efforts.
Wishing you all the best in your new home, and please don’t hesitate to reach out if you ever need anything in the future.
Warm regards,
Carmen
★★★★★ 5/5
TrustpilotExcellent Tax Services
I have been using Knight Frank's tax service for over 10 years now. I am residing in Hong Kong and had a number of properties in UK which I leased out for rental income. Knight Frank looks after my tax matters very well, and for a reasonable fee. I am particularly impressed by the service provided by one of their tax advisers Edwin. His work has always been meticulously done. His is always proactive and helpful. I wish everyone in UK has the same work attitude.
Simon · 22 January 2024
Agent replied · 23 October 2024
Thank you Simon. It is such a pleasure assisting you with your tax matters. Do let me know whenever I can be of assistance. Edwin.
★★★★★ 5/5
TrustpilotJust sold …
Recently sold my property in NW6 with the professional help of the team at Knight Frank in Queen’s Park. Sarah was particularly helpful in giving me advice on pricing and Becks in liaising between me and the buyer to get the sale over the line in a timely fashion. Thanks to you all for making this as smooth as a house sale can ever be.
Mel · 16 October 2024
Agent replied · 22 November 2024
Dear Mel,Thank you so much for your thoughtful review! It was a pleasure working with you to sell your property. I’m glad the team could make the process as smooth as possible, and it’s wonderful to hear that both Becks and I were able to support you throughout. Wishing you all the best, and if you ever need anything in the future, don’t hesitate to reach out!Kind regards,Sarah and the Knight Frank Queens Park team
★★★★★ 5/5
TrustpilotWe had been in the market for 5 years…
We had been in the market for 5 years and finally found the right home thanks to Oliver Dawson from Knight Frank Belgravia. He was incredibly kind, informative, and efficient throughout the entire process. His recommendations, including an amazing solicitor, were spot on and made everything go smoothly. I highly recommend Oliver for anyone looking for a reliable and supportive estate agent. Thank you for making our long search worthwhile and stress-free!
Gul · 21 June 2024
Agent replied · 23 October 2024
Gul,Thank you for another kind review! It was a pleasure to work with you. I am delighted to hear that you were happy with your solicitor.Oliver Dawson
★★★★★ 5/5
TrustpilotWorking with Knight Frank has been nothing short of outstanding
We recently had the pleasure of working with Shaun Terry, a real estate agent at Knight Frank, for the purchase of our new home, and the experience has been nothing short of outstanding.Shaun demonstrated remarkable patience and diligence throughout the entire process. From our initial discussions to the finalization of the sale, Shaun's professionalism and commitment to excellence were evident. His knowledge of the W2 area was particularly impressive, providing us with valuable insights and ensuring a smooth transaction.What sets Shaun apart is their dedication to client satisfaction. They went above and beyond to address our concerns, answer our questions promptly, and guide us through every step of the selling process. We felt confident and supported throughout the journey.We wholeheartedly recommend Shaun Terry and the team at Knight Frank for anyone looking for a reliable and knowledgeable real estate agent. The combination of their expertise, patience, and diligence makes them a standout choice. Five stars for an exceptional experience!
Bayswater · 15 January 2024
Agent replied · 23 October 2024
Thank you for your review, I’m so pleased to hear you enjoyed the journey and wish the whole family many happy years in your new home
★★★★★ 4/5
TrustpilotSatisfied for the past six years and impressed be the new property manager
As a landlord I have been quite satisfied with Knight Frank during the past six years, during which the property was taken good care of with appropriate frequency of contact. Although the property managers have changed during 2023Q4, many thanks to Kristian Lee the handover is now properly completed and everything works so well. As my current property manager, Kristian impresses me a lot by considerable sense of responsibility, willingness in problem solving and swift reaction to handle issues in a reliable way. Happy to have Kristian here and many thanks again:)
Y · 11 January 2024
Agent replied · 23 October 2024
Dear Yaoyin,Thank you very much for your kind words, it is my pleasure to help. I will continue to manage your property to the same high standard. Kind regards,Kristian
★★★★★ 5/5
TrustpilotToru is the BEST !!
Mr. Toru Yoshioka, Property Manager is the most honest of the hundreds of people I have met around the world. His work is incredibly quick and accurate, and he is extremely polite to everyone. He is a model of property management. He is so talented that I guarantee he is a valuable asset. I sincerely hope that he will be evaluated correctly and that he will work for Knight Frank for a long time.
Amy · 8 May 2024
Agent replied · 23 October 2024
Dear Amy,Thank you so much for your generous words. I am delighted to have been able to assist you.Please do not hesitate to reach out if you need more assistance or support.Kind regards, Toru
★★★★★ 5/5
TrustpilotGreat experience buying through KF
We had a great experience buying our home through Knight Frank. Clare Griffiths in the Bristol office was our Sales Progressor and she was fantastic. We were in the middle of the chain, buying and selling, and we encountered a couple of issues (mainly frustrating solicitor-based problems) and Clare was tenacious in helping us hit our exchange and completion dates. She also helped the process go smoothly overall and communication, via her, between ourselves and our sellers was excellent. Thank you again Clare! Thanks, too, to Rupert, who also helped get us over the line on a long and stressful completion day (again a solicitor-based issue). Would definitely recommend Knight Frank based on our experience as buyers.
Chris · 4 January 2024
Agent replied · 23 October 2024
Thank you Chris, I am just delighted we got there in the end and I hope you and Sian are very happy in your new home. Best wishes, Clare.
★★★★★ 5/5
TrustpilotGreat Service
I have instructed KF many times over the years, letting my properties. Phones are answered promptly and calls always returned if the agent isn’t readily available. I can honestly recommend the Lettings Manager Chris Paxton and sweet Mandy from Renewals. They are always on the case and fair for both Landlords and tenants.
Inez · 16 June 2026
Agent replied · 24 June 2026
Thank you Inez for your kind review and for taking the time to leave such a lovely review for us. It is a pleasure working with you and we are thrilled you come back every year.
Thank you.
Christopher and Mandy
★★★★★ 5/5
TrustpilotJamie Vass was an absolute pleasure to…
Jamie Vass was an absolute pleasure to work with whilst renting out my property. Having a few different estate agents value my rental property, Jamie was the only one who made me feel confident within his approach and his track record certainly backs that up! Jamie made the experience smooth & stress free. I would have no hesitation in recommending himself and Knightfrank to friends and family - Thank you Jamie!
Joe · 19 June 2024
Agent replied · 23 October 2024
Many thanks Joe, I appreciate your kind words. Naturally we were ecstatic to be your first choice, I also thank you for your trust in me to help find your tenant and you had a good experience. I wish you all the best, speak soon. Jamie.
★★★★★ 4/5
TrustpilotA big shout-out to Naeto Soludo
A big shout-out to Naeto Soludo for being a great property manager, very communicative, friendly and generally extremely helpful. I would have given 5 stars if the everyone we had dealt with at the firm were as helpful as Naeto has been. Despite him being new to the branch, he has been the most professional of the 4 or 5 persons we've dealt with so far.Unfortunately, we did have to deal with a real-life NPC in the process of renting our property, unable to answer a yes or no question in an email chain and replying with the literal phase: 'Send [us] the monies', when referring to a £21,000 bank transfer... And just generally being rude. So, I almost pulled out of renting with Knight Frank altogether because I thought they were initially a scam company.The others at the branch can learn a lot from Nateo and I hope his performance is recognised.
Jonathan · 19 December 2023
Agent replied · 23 October 2024
I truly appreciate your kind words and feedback. It’s been a pleasure assisting you so far, I look forward to working together with you to ensure a good living experience. In regards to your experience with the office, a member of the team will be reaching out to you soon. Thank you. Naeto
★★★★★ 5/5
TrustpilotOutstanding service and extremely helpful
Toto, George and the team at Knight Frank, Chelsea were extremely helpful when it came to the sale of a flat. In particular, in the midst of a long conveyancing process, they were communicative, responsive and engaged, and proactively helped to ensure the process reach its completion. The team at Knight Frank, Chelsea are great to work with, are very hard working and really take the time to listen to what is important to you. We would thoroughly recommend them.
Anonymous · 19 December 2023
Agent replied · 23 October 2024
Thank you very much for your kind words, it was a pleasure working with you. If we can be of any assistance in the future, then please don’t hesitate to reach out. Best, George
★★★★★ 5/5
TrustpilotA huge heart felt thanks to Stine…
A huge heart felt thanks to Stine Klaus.I have been in the property industry for over 45 years, and have to put Stine at the KF Notting Hill branch at the top of the tree, she has always being charming and happy to help no matter what was needed, and often went beyond the call of duty to help us with our letting.Well done to Stine, I hope I am lucky enough that we can work together very soon, we will be recommending you to everyone we know and anyone who will listen!
Mr · 18 December 2023
Agent replied · 23 October 2024
Dear Mr Cramer,I am very flattered reading this wonderful review - Thank you very much!It has been a pleasure to work with you and I will look forward to any future business.All the best,Stine
★★★★★ 5/5
TrustpilotHamzah Musaddaq Property Manager
I rent my flat via Knight Frank who also perform the property management. I've had negative experiences with Knight Frank in the past, but our new property manager Hamzah has been excellent at addressing our issues in a timely manner and ensuring we were kept in the loop. He would also follow up to make sure that the most critical repairs were being handled as quickly as possible. He is very empathetic to the tenant's situation making working with him very pleasant. He identifies pain points and tries his best to address them.
Marta · 15 December 2023
Agent replied · 23 October 2024
Thank you so much for your very kind words, Marta, it is my pleasure to help. Thank you for being so helpful and quick with your responses. I really appreciate your time and efforts and wish you a very relaxing Christmas holiday.Hamzah
★★★★★ 5/5
GoogleVery positive experience, Carmen was very professional, kind and helpful throughout the whole process.
Edoardo · 2 April 2026
Agent replied · 16 April 2026
Dear Edoardo,
Thank you so much for taking the time to leave this lovely feedback. I’m really glad to hear you had such a positive experience, and it was a pleasure supporting you throughout. If you ever need any help again, I’m always here.
Best regards,
Carmen
★★★★★ 5/5
TrustpilotChoosing Knight Frank to let property
We made a wise choice in selecting Knight Frank in Wimbledon Village to help us rent out our home. Working with Laura and Harriet was an excellent experience. Every step of the process, from marketing the property to finding the ideal tenants, agreeing to the terms of the contract, and managing payments, was smooth and issue-free.Based on our positive experience, we highly recommend Knight Frank real estate agency
Ervin · 1 August 2024
Agent replied · 23 October 2024
You are more than welcome Ervin! We have enjoyed working with you both too over the last few months and we are as delighted as you for the result. So pleased you have enjoyed the process as well.
★★★★★ 5/5
TrustpilotJocelyn's Excellent Service!
Jocelyn is a personnel with great ability and responsibility who can help you resolve any issue as a resident. I have made a mistake and payed property management fees twice, and she had help me resolve this issue in a short period of time, sending lots of emails to fix this issue. Not only so she have been able to help breakdown my queries. Undoubtedly, she has been a great help to me, I have to say she is an excellent manager! Wholeheartedly, thanks again for your help!
Yanying · 9 December 2023
Agent replied · 23 October 2024
Thank you for your kind review. It has been a pleasure assisting you. Jocelyn
★★★★★ 5/5
TrustpilotHelen at Knight Frank has made our…
Helen at Knight Frank has made our experience of buying a new home as easy as possible. She is friendly and professional in equal measure and does what she says she will which is definitely not always the case!!
JUDITH · 10 September 2026
Agent replied · 24 September 2026
Thank you very much for your very kind review, it was lovely working with you both towards the purchase of your new home. I am sure you will be very happy there. If there is anything I can do in the meantime, before completion, please do let me know.
Best wishes
Helen and the Knight Frank Stow-on-the-Wold team
★★★★★ 5/5
TrustpilotThe Sale of our house through the Clifton Office
We finally exchanged contracts over the sale of our house today after a lengthy period which was far from straightforward. Rachael Hancock has been an absolute star throughout, keeping us well informed in a very efficient and professional way. Thank you so much Rachael, your efforts are greatly appreciated. Rachel Bews has organised viewings to fit in with us, following up as necessary and thank you very much Rachel. David and Jane Farrar.
David · 24 April 2024
Agent replied · 23 October 2024
We are so pleased that we finally managed to get the exchange. Thank you for your kind instruction and patience you were an absolute pleasure to assist.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
