Knight Frank Hyde Park Sales reviews

★★★★★ 5/5

Trustpilot

5 star experience from Emily

Everyone at the office was very patient, respectful and kind - especially as I am hard of hearing. Emily and her team took the time to understood my needs and quickly found me the ideal flat. She then held my hand through every step of the process - including the complicated online reference checks. She is also helping me with every step of the move on moving day. The team really go out of their way to help - that's truly going above and beyond

Mrs · 21 June 2024

★★★★★ 5/5

Trustpilot

Very competent agent to work with and always available to help.

I really enjoy dealing with Rosi and she responds to emails and queries much quicker than other agents I had in the past. Rosi is very sharp and seems to be someone who can work under pressure. She never seems overwhelmed even when she's very busy. When I call to ask for an immediate follow up she always picks up the phone and deals with my query effectively. I hope she will stay my agent as long as possible. She is also vey calm and polite when she talks on the phone.

Djey · 18 June 2024

★★★★★ 5/5

Trustpilot

Exceptional service from Walid

We had a really excellent experience finding our new flat with the support of Walid, one of Knight Frank’s agents. Walid was extremely organised, responsive and accommodated us during every step of process. Everything ran seamlessly and the flat was spotless on arrival, with no issues on check-in. Walid was so friendly, made us feel comfortable every step of the way, and extremely knowledgeable, able to answer all our questions immediately.I’m really looking forward to living in our new home and having the agency’s support over our contract

Chandan · 14 June 2024

★★★★★ 5/5

Trustpilot

Brilliant sales experience

I've recently sold my flat in South Kensington with the Old Brompton Road team and I'd like to say a big thank you to the sales team but in particular Nicole Jackson who has led the sale for me; she has been extremely communicative, efficient and helpful and has dealt with the issues that come up during a sale with the utmost professionalism. I have been pleased with the service from start to finish and could not recommend them highly enough.

Elizabeth · 4 June 2024

★★★★★ 5/5

Trustpilot

Charlotte from Renewals

My experience with tenancy renewals at Knight Frank has been excellent, largely due to Charlotte from Renewals. Throughout the process, Charlotte was incredibly professional, responsive, and considerate. She made everything seamless and stress-free. Her communication was always clear and prompt, and she ensured all my queries and concerns were addressed.Charlotte's exceptional service and dedication make her a standout in her field. I am grateful for her assistance and would highly recommend her to anyone in need of property services.Thank you, Charlotte, for your outstanding support!

Victor · 4 June 2024

★★★★★ 5/5

Trustpilot

A job well done

Knight Frank (Cirencester) have handled the sale of my Father's house. They have been so helpful with sound advice and practical suggestions and have always been on hand when I needed them. It has not been an easy sale, especially when the property flooded following a burst pipe in January 2024. I recommend Rupert Sturgis, Isabelle Bainbridge, Lara Warburton and not forgetting CarolineMcLarty who showed prospective buyers around.

Mel · 11 December 2024

★★★★★ 5/5

Trustpilot

Many thanks Vinnie (the renewal) and Luke!

KF was my letting agent for the last 4 years including renewals. All went very well. For the most recent renewal I worked with “Vinnie The Renewal” who was particularly resourceful with good advices. Vinnie is a great professional with a strong knowledge of the trade. He is responsive to questions in a timely basis. Many thanks again Vinnie. On the letting side I have recently worked with Luke Hewens who is also an experienced professional. Luke gave me good advices on the market and worked very hard on the case. He and his team attracted a credible list of clients which is helpful under any circumstances. Many thanks again Luke

Thuy · 28 May 2024

★★★★★ 5/5

Trustpilot

Very impressive service!

We used Maisie and Adam at Knight Frank for our recent sale and purchase in Surrey, and they couldn’t have been better.They worked very quickly to get our house listed, with a high quality advert and sensible approach to pricing, to get us an offer and allow us to complete a chain on a purchase that was already on the market.Our past experience with estate agents is that they lose interest and disappear into the background at this point, but in this case Maisie and Adam were very responsive, and made communication up and down the chain seamless - including dealing with curveballs from various parties, chasing up solicitors, and brokering sensible arrangements for offers on furniture, changes to dates, and other things that came up as part of the process. We were very impressed throughout, and they certainly made it our least stressful house purchase yet. Thank you both!

RJ · 22 May 2024

★★★★★ 5/5

Google

I just moved into a property managed by Knight Frank Hyde Park Estate Agents, and was very pleasantly surprised by how clean the flat was! Ellie Davis was particularly helpful during the contract signing process, always answering my emails and querries promptly, and I really appreciated her assistance.

Adèle · 8 August 2025

★★★★★ 5/5

Trustpilot

Fantastic rental experience

I had a fantastic experience securing a rental property through Knight Frank. Beth Tighe was helpful from start to finish and her team carried out negotiations to ensure we got the property, despite there being competition from other bidders. Beth checked in with me on numerous occasions ahead of the move in date to check everything was going smoothly and was extremely professional when she met us at the property to hand over keys. A great service all round.

Lorna · 28 May 2024

★★★★★ 5/5

Trustpilot

Overall a good experience and good service

We have been using Knight Frank's services for the past few year's to manage one of our company properties in Canary Wharf. They have been doing a great job so far, especially our main point of contact, the agent who is dealing with our account, Kristian Lee has been very easy to deal with and always ready to help in all ways possible. Thank you all for your support.

M · 8 November 2024

★★★★★ 5/5

Trustpilot

A huge thanks to ALL of the team at the…

A huge thanks to ALL of the team at the Knight Frank Esher office but in particular Beth Tighe, who was extremely proactive not only securing great tenants, but in such a short period of time too! Beth came across honest and really professional during the tenant viewing while I happen to be there.I’m also grateful for the additional work post tenancy which seems no trouble at all to the team, so without doubt I would highly recommend their services on the next one!

Brad · 7 May 2024

★★★★★ 5/5

Trustpilot

House Purchase - Esher.

My wife and I have recently exchanged contracts on our new home in Esher, our experience with Knight Frank has been excellent. We worked with Adam and Maisie and found them to be both professional and personable. We're looking forward to completing the purchase in June and enjoying our new home with our two children. When the time comes to sell the property then the team and Knight Frank will be at the top of the list - Thank-you.

Michael · 22 May 2024

★★★★★ 5/5

Trustpilot

Great experience as a tenant in a…

Great experience as a tenant in a Knight Frank-managed property.Charlotte my Property Manager is always super responsive and any issues are usually resolved within a day or two. I also encountered a longer term issue that meant I had to temporarily move out for a few months and Charlotte was brilliant - super communicative, very understanding of the difficulty of the situation and made sure a resolution was found as soon as practicable. Very appreciative of the undoubted hard work!

Customer · 3 May 2024

★★★★★ 5/5

Trustpilot

"Exceptional Service from Louna at Knight Frank

Working with Louna from Knight Frank was an exceptional experience. From start to finish, her expertise, professionalism, and dedication shone through. Louna’s deep understanding of the property market, combined with her commitment to addressing our needs, made the leasing process smooth and straightforward.Louna was always ready to answer questions, provide insightful advice, and guide us with patience. Her effective negotiation and communication ensured a hassle-free transaction. What particularly impressed us was her attention to detail and proactive approach, ensuring everything aligned perfectly with our requirements.Louna’s approachable and friendly manner, alongside her comprehensive knowledge, made our experience delightful. She went above and beyond to secure a property that exceeded our expectations, reflecting her genuine passion for helping clients find their perfect home.Opting for Louna as our estate agent was the best choice we made, and I highly recommend her to anyone looking to lease a property. Her dedication, knowledge, and professionalism exemplify the high-quality service Knight Frank is renowned for.

Sophie · 2 May 2024

★★★★★ 5/5

Trustpilot

Always keen to help while looking at…

Always keen to help while looking at other option to let the property in a challenging market environment. Team is conducting their work on highest professional standards. We can only speak in highest terms about their work and respective relentless pursue of any letting opportunities

Valentin · 16 September 2026

★★★★★ 4/5

Trustpilot

Fast and high quality service

We have been impressed with the quality of service and responsiveness from the team at Knight Frank. Michael Fox has been instrumental from the very beginning through to our tenancy in solving issues, arranging inspections, and generally being available for help. We’ve had a few issues with the property (broken fridge, leaks from ceiling, unhinged cabinets) and Michael has always been promptly at hand to solve the problem or redirect us to the right people who could do so. The reason for not giving 5 stars is that we had more issues with the property than expected from a letting agency as reputable as Knight Frank.

Adele · 29 April 2024

★★★★★ 5/5

Trustpilot

A positive experience all round

A busy mum of two living far from my property, I was looking for guidance, honesty, integrity and support selling my one bedroom flat. The market was extremely unpredictable and I was uncertain whether I wanted to stick to selling or renting. Sian-Louise in sales was personable and down to earth and did an excellent job of marketing the property for sale giving me honest and genuine feedback on the process every step of the way. In rentals Fran Levy was equally personable and proactive giving me sound advice and genuine feedback on how best to put the property in its best light for the rental market. I felt both agents were incredibly attentive to my needs as a client and had such an honest caring approach, which is very important to me. Very grateful for all your hard work. Many thanks!

Jennifer · 28 April 2024

★★★★★ 5/5

Trustpilot

Excellent service from Knight Frank…

Excellent service from Knight Frank Hyde Park estate. Ellie is so reliable, efficient and a real gem as a person. She communicates well, very proactive and very client centric. She clearly understood our need and exceeded our expectations. Previously we dealt with Sofia who is excellent as well. My suggestion to KF would be to retain these lady talents who make a difference in the lives of clients.

Nanou · 15 November 2024

★★★★★ 5/5

Trustpilot

Awesome and Extremely Helpful Team

I would really like to thank Sarah Rynne and Peter Pietrzak from the Wapping office for their help. I was able to acquire a rental property in a short time span. Peter helped me with the viewing and answering my initial questions. He had very good knowledge of the place he was showing me. That helped me to make a quick and well informed decision.Sarah helped me with all the next steps leading to me getting my tenancy finalised. She was really helpful in answering my volumes of questions. She was always very patient and was happy to help with a smile. Thank you so much.

SRI · 23 April 2024

★★★★★ 5/5

Trustpilot

Excellent doesn't cover it - Knight Frank were stellar!

From the moment we contacted Knight Frank, we were certain that we were in good hands. The professionalism of our agent, Francesca-Leighton Scott, shone through on our very first meeting. Her enthusiasm for the property was evident, but it was her clarity on its selling points and her clear knowledge of the market which gave us even more confidence. Throughout the process we received five-star attention and support. Communications were proactive and clear. Hurdles were tackled with confidence and realism. Advice was readily available and sound. Unexpected issues were flagged early and handled deftly. Despite the inevitable, occasional hiccups in the sale, we never, at any point, felt alone in the complex selling process as Francesca was a constant, positive, reassuring, and delightful presence at all times. The back-office team supporting her were always available, prompt, and responsive. Through Knight Frank, we sold our property in record time to great buyers in a process which was not just painless, but positive. We would not hesitate to recommend Knight Frank as a top tier agency who take your sale seriously and who make you feel like your their most important client!

Kariehh · 23 April 2024

★★★★★ 5/5

Trustpilot

The Best Customer Service

Thank you Ehteshaam Ahmed for the great customer service you have provided to me and my company. Over the past 6 months I have emailed numerous queries to you regarding different issues, I have always received a quick, informative, concise email back with all the details required. You have been polite and extremely happy to help when needed. I have recently passed your email address to colleagues in case they need help also. Thank for your time it's been much appreciated.

Denise · 16 April 2024

★★★★★ 5/5

Trustpilot

Simply the best…

Knight Frank has some great personnel and I’ve been very lucky that Jamie Vass was helping me on renting my property. He’s been always there for me, from sorting out issues, misunderstandings, new contracts and many more. He has gone well beyond his responsibilities to help me out in so may occasions, I can’t thank him enough. Thank you Jamie, you are the best. Knight Frank should be proud of having you in the team.

Gonca · 14 July 2024

★★★★★ 5/5

Trustpilot

Review of Exeter branch

We found the Exeter branch to be most professional and helpful throughout the whole sale process. Florence was so approachable and went above and beyond - I can’t praise her tenacity, dedication and determination enough to get us from offer to our exchange date! Everyone in the office was helpful - Leonie contacted us immediately for viewings and Rachel ensured the sale process was as smooth as possible. Sarah carried out viewings - courteous, fun and professional at all times. Would use Knight Frank if Exeter again without a doubt.

Lisa · 7 April 2024