Knight Frank Hyde Park Sales reviews

★★★★★ 5/5

Google

Carmen was fantastic in helping us secure our new flat so quickly! Her professionalism and efficiency was imperative to our experience. Thank you again, Carmen!

Carmen · 16 February 2026

★★★★★ 1/5

Trustpilot

Really poor

Really poor, Katie W just could not be bothered to help on an enquiry.eta after seeing Knight Franks reply. After telling Katie W that I was looking to buy a 7 figure property and could Knight Frank suggest just one property in the area I wanted I would have thought that a service orientated organisation should think about a better response than 'go and look for yourself'. Why have a Chat service to tell people to go away?eta 2 Following second response.There is an irony that Knight Frank provide a couldn't care less response when I ask about properties for sale and yet you now ask me to provide assistance to Knight Frank in relation to your own customer service. If you put the same amount of effort to responding to Trust Pilot as you do in providing help to customers then none of this would be necessary,The person identified as Katie W, nothing more was given.

Robert · 5 April 2024

★★★★★ 5/5

Trustpilot

It's NOT easy to make things happen

Year 2024 is my 3rd rental contract c/o Knight Frank in associates with the Landlord. My recent facility break down (washing machine )incident happed just 4 days before the consecutive Easter holidays. From 1st notification to KF Mr. Henry ( Facility Manager ), appointed contractor onsite carried out inspection in 2 days but confirmed beyond repair due machine aging. Immediate follow up for further replacement with Landlord was taken right away. In 2 days time, I got KF Henry reply that replacement machine in progress. On 2nd April, NEW unit installed in my place that really released /ease a lot of time for handwash clothes. Base on this incident, I'm much appreciate KF Henry efficiency /response time /actions which also truly proven /reflected KF professional facility management services . Recap two years before that I have similar in-house facilities broken down such as hot water tank boiler , freezer as well as cabinet .....KF colleagues have been well performed their best to resolve matters on behalf. All the above mentioned incidents could be able to track from my rental file.

Ping · 3 April 2024

★★★★★ 5/5

Trustpilot

Jocelyn Zhang is very professional and…

Jocelyn Zhang is very professional and outstanding!I am an overseas landlord. I had a very unpleasant experience with my unpaid tenant and the damages he created in the flat when the lease ended on 29/2/2024. I was tremendously upset at that time.However, my property manager Jocelyn has been helping me through these tough days. She worked very hard on all issues especially on the electricity supplier which was a pain. she got every issue sorted with patience. She has consistently delivered high-quality work and most of all she is responsive and always keep me updated.Huge thanks to her efforts.Jocelyn is outstanding that deserves recognition and appreciation.Keep up the good work, Jocelyn !

Pretty · 26 March 2024

★★★★★ 5/5

Trustpilot

I cannot over recommend Helen and the…

I cannot over recommend Helen and the team at Knight Frank in Stow! She was amazing throughout the listing and sale process and make the whole process stress-free. Very professional, efficient and switched on, very responsive to calls and e-mails and quick and on the ball around resolving any potential blockers to getting to exchange. Helen did an awesome selling my cottage and I'm very grateful to her.

Charlie · 20 October 2024

★★★★★ 5/5

Trustpilot

Lee Murad is first rate. We were fortunate to work with him.

Lee Murad is a thoroughly professional property manager. We were longtime tenants of a high end penthouse in covent garden and Lee/Knight Frank took over when the building sold. Lee was impeccable over the years, incredibly responsive and kind. He always kept his word. He is a strong problem solver. And he always delivered. We could not have been more pleased with Lee Murad of Knight Frank. He is fantastic at his job and a good person.

Paul · 20 May 2024

★★★★★ 5/5

Trustpilot

Sophie is great!

Sophie has been amazing with us. We were running on a tight deadline and she managed more than 10 viewings for us within 2 days. She was always prompt with calls, text and emails and always did it with great energy and attitude.. which was much appreciated at a stressful time. I will surely get in touch with her for further leases we will need in the future.

Fatima · 16 October 2024

★★★★★ 5/5

Trustpilot

I have had a fantastic experience with…

I have had a fantastic experience with Knight Frank and Ross Davies has been an absolute pleasure to work with on the property dealing. Ross has helped alot to negotiate and also was calm and patient to deal with all our queries throughout the period of 3 months. Ross has been communicating well between the parties and made sure that the transparency is maintained throughout the deal. Thanks Ross for your fantastic help and I really appreciate your kind help and finally the champagne 🍾 from Knight Frank.

Mr · 19 March 2024

★★★★★ 5/5

Trustpilot

Great and reliable service

Great and reliable service. Due to circumstances I wasn't able to come for a physical viewing of the flat, but Konrad Kruk made sure to send all the necessary information I needed to make a good decision through recordings and pictures. Nicole Fingerhut helped me through the process of signing the contract and quickly provided me with all useful documentation. They were very transparent on where we were in the process and always kept me informed and updated.

Eline · 19 April 2024

★★★★★ 5/5

Trustpilot

Knight Frank Property Manager

Knight Frank Property Manager Lee Murad has managed the block of Covent Garden flats in which I have lived for twenty years. He is easily the most detail orientated, effective, and professional Property Manager we have had in that time, handling large scale invasive projects like window replacements to urgent repairs with intelligence and care. His all-tenants emails are carefully respectful and informative, fire and general safety are clearly very important to him, and it is refreshing to see a property manager think carefully about the Landlord’s interests when arranging remedial works. We have experienced property managers booking unnecessary works through working with contractors they should not, or not being knowledgeable enough to call out contractors who have done work to an unsatisfactory standard.Thank you Lee for your excellence.

Maximilian · 8 March 2024

★★★★★ 5/5

Trustpilot

Working with Summer White

I have worked with Summer White inThe Fulham office of Knight Frank. She has been a pleasure to deal with. She is helpful and professional, and has gone that extra mile in ensuring that any issues (and there were several of them) were sorted out, even though Knight FrankDid not actively manage the property. She has a positive attitude and her enthusiasm is infectious. A real pleasure to work with.

Rolf · 4 September 2024

★★★★★ 5/5

Trustpilot

Peter Pietrzak

Peter Pietrzak is the estate agent that helped me over the last few weeks to move into my new property. From the outset, Peter was incredibly attentive when it came to email correspondence and answering any queries I had on both email and over the phone. Prior to moving in, I requested to view the property again to take an inventory and without hesitation Peter met me there at my convenience. I have to credit the smooth transition into my property to Peter who ensured all my questions were answered. His communication was second to none and I highly recommend Peter to anyone looking to move into a new home. Thanks again.

Elise · 4 March 2024

★★★★★ 5/5

Trustpilot

Letting made simple

Have been letting through KF for a couple of years and the agent, Phillip Dunn, has made things very easy. The flat was let within hours of going live. There were a few teething problems with the place being a new build, and he was largely successful in keeping any stress away from me. Now the flat seems to be working fine with only the usual wear and tear problems and Phillip deals with issues without fuss, keeping me up to date on problems and suggesting fixes which are costed and only require a yes/no answer. Basically, it's letting made simple

Jamcam · 28 February 2024

★★★★★ 5/5

Trustpilot

Excellent experience

We had an offer within an hour of our property going on the Knight Frank website. A great start and Ed Hunt, our can-do agent, proved exceptional. He ironed any bumps in the road and acted in a positive and upbeat manner. He certainly helped push through the sale more quickly. His professionalism was invaluable.

Mrs · 19 June 2026

★★★★★ 5/5

Trustpilot

Best experience with the property management

Knight Frank overall from my experience is a great agency to partner with for your tenancy. I’ve had a great experience with them from start to finish, but throughout the tenancy, the best person has been Shantel Sikanartey. She’s been an excellent property manager. Shantel has been very kind and supportive throughout, and managed to strike a great professional balance in managing the interests of both tenant and landlord.She’s also been swift to respond, and always ensured any queries or concerned I had were addressed promptly and satisfactorily. This contributed the most to a seamless and enjoyable tenancy experience.

Ana · 20 February 2024

★★★★★ 5/5

Trustpilot

I am very impressed with Knight Frank Bath office

I am very impressed with Knight Frank Bath office and especially with Francesca Leighton-Scott who has shown her resolve to navigate through two difficult years due to lawyers losing the deeds, and yet still find a way through it all to come up trumps at the end. I have trusted in Fran for several years and she has successfully sold 4 properties and/or land for me. Fran is proactive, she has designed fair and equitable solutions for both parties and has staying power to see it through to the end. Thank you for all your help and hard work Fran!

SM · 20 February 2024

★★★★★ 5/5

Trustpilot

Best experience - highly Recommended

Amy has been wonderful. She found us a wonderful property in record time and responded to any questions during the process instantly. Once the lease was signed she went over and above what we had expected in helping to coordinate decoration and renovation works. Since we are moving from abroad, she also put us in touch with a the relevant tradespeople and the additional services offered by Knight Frank. Truly the best experience with an agent we have had to date. Would recommend 100%. Thank you.

Gordon · 15 February 2024

★★★★★ 5/5

Trustpilot

Knight Frank delivered an outstanding service

Knight Frank delivered an outstanding buyer experience for us. We fell in love with our house at a time that there were many moving parts both personally and within the economy and KF held our hand through the process brilliantly. The team both front and back office communicated clearly and with total candidness, organising the proceedings in a far superior way to those on our selling side with one of the other well known agents. I could not recommend the partnership from Knight Frank more highly; THANK YOU Charlie Taylor and Giselle Holman and the rest of the team supporting us.

Alex · 14 February 2024

★★★★★ 5/5

Trustpilot

Excellent service

I have been using Knight Frank as my managing agent since April 2023. Their service has been fantastic.I have had multiple issues with my flat/the tenants, but I am pleased to say that Knight Frank have been invaluable as the managing agent. Hamzah Musaddaq has been in charge and very much on the front foot with every conversation/issue with the tenant. His pro-active approach and forward thinking means I literally have nothing to do apart from agree with his points.The service has been exceptional and I would certainly recommend that anyone considering using this service does. It is absolutely worth it and saves you a considerable amount of time, effort and stress.

Mr · 12 February 2024

★★★★★ 2/5

Trustpilot

Slow and unprofessional

Slow and unprofessional. Knight Frank and Vast Group were unable and unwilling to fix a shower door in the bathroom for many months. Both Knight Frank and Vast Group disappear for months at a time and I have to chase both of them and only my chasing would restart the process, but not for long as they would simply forget me and the problem would remain - the shower door would continue to leak and they wouldn't care. The repairs and administration would fall through the cracks and drag on for months. Knight Frank wouldn't agree to replace Vast Group with another contractor, so I'm stuck with a broken shower door flooding the bathroom for months, with nothing I can do about it because the apartment is managed by Knight Frank.

Anton · 12 February 2024

★★★★★ 5/5

Trustpilot

Exceptional service from Jocelyn

I cannot speak highly enough of the assistance I received by the property manager Jocelyn Zhang.After realising I had accidentally sent my credit card to my previous address, I’ve got in touch with the Knight Frank office and she acted swiftly and efficiently to coordinate the safe retrieval of my credit card.What truly sets Jocelyn apart is her communication skills and genuine care for her clients. Her professional, efficiency and above all, her kindness, made all the difference.I wholeheartedly recommend Jocelyn and Knight Frank to anyone seeking exceptional property management services.Thank you, Jocelyn, for your support and going above and beyond to assist me. You’re a true asset to your company and I am grateful for your help.

FABIO · 7 February 2024

★★★★★ 1/5

Trustpilot

Left feeling cheated, beyond frustrated, and patronised.

Awful service. Honestly, it sickens me that we had to pay them money. After informing them that the heating wasn't working November 2022, we went the whole winter without any heating (and we chased a lot - especially when it was sub-zero temperatures in December!). The heating was never fixed, and we moved out in June 2023. There was considerable damp in the property as we were unable to regulate the temperature and lived next to a river, which caused excessive mould, rotting window frames, and pressure cracks in the window glass. Despite informing them of this, when we tried to get our deposit back, we were charged for all this damage and were barely able to get a timely response from Knight Frank. It took over ten weeks to just get the schedule of proposed deductions, despite chasing multiple times, and 5 months to get the deposit back. We had to wait at least 2-3 weeks for every response. In the end, we were so exhausted and fed up with dealing with them, we agreed to pay for half the damage. If you want to pay above-market rate in agency fees, wait for weeks for them to acknowledge your emails, and then receive a response that doesn't actually address your concerns and is horribly patronising, then Knight Frank is the right agent for you!

EVH · 4 February 2024

★★★★★ 5/5

Trustpilot

First viewing = successful tenant

I was looking to let out my apartment in November 23, and with another agent was not having much luck. I enlisted Knight Frank and Jamie Vass became a trusted advisor and found me a tenant in less than a week. I was astounded by his professionalism, guidance and compassion for a new landlord who practically had 0 clue what the whole process looked like. I know also how helpful he was to my tenant who was new to renting as well. He helped build a great working relationship with myself and my tenant which has flourished since everything was completed. I’m not sure how successful this would have all been wi th out him. Thanks Knight Frank for making this process a little easier for a newbie, especially Jamie, this was remarkably easy with you guiding me along the way.

Aegean · 4 February 2024

★★★★★ 5/5

Trustpilot

Fantastic experience overall

Knight Frank has been fantastic in helping me purchase my first property! I have been in the market for a flat since May 2023, looking around Richmond, Twickenham, and Chiswick. Fairly early on, Nicole from Knight Frank Richmond showed me a place that I absolutely loved but I held out from making any decisions. Due to shifts within the Richmond office, my search was taken over by Isobel. The property I had seen earlier was no longer listed by Knight Frank but Isobel contacted the sellers immediately to set up another viewing. Isobel was incredibly helpful throughout the purchasing process, keeping me updated regularly as well as liaising with the solicitors and other external contractors. If I ever had questions or issues, she was always reachable and resolved everything promptly. All in all, I could not recommend Knight Frank highly enough. A massive thanks to Isobel in particular!

Anusha · 1 February 2024