Knight Frank Hyde Park Sales reviews

★★★★★ 5/5

Trustpilot

A very professional service and…

A very professional service and pleasant to deal with. Sarah handled our initial viewing perfectly, on hand to answer questions but also gave us a little space to wander around and not make us feel pressured. Once we'd decided we wanted to go ahead we primarily dealt with Florence in the Exeter office as for our purchase and she managed the process brilliantly from our perspective. Highly recommend the Exeter team!

Ben · 23 September 2026

★★★★★ 5/5

Trustpilot

Victoria was fantastic

Victoria was fantastic. Dealing with two dozen estate agents in Cobham and Esher she was the first estate agent who actually did proper agency (I’m an ex agent myself). She really sussed out what we needed (she was the only estate agent who did this!) and ended up introducing us to our ideal house even though it was outside our remit. She then really earned her stripes managing a complicated and drawn out chain - again showing her worth. If not for her we would have never initially found something and never made it to exchange. We cannot thank her enough and the rest of the Knight Frank team that was working on this in the background.

Dickon · 13 June 2026

★★★★★ 5/5

Trustpilot

Would recommend Knight Frank to anyone…

Would recommend Knight Frank to anyone looking for a house in the Fulham area due to their exceptional client service, thorough expertise in each property and speedy responses to any queries. Amy Collins was a standout estate agent from my experience searching in several locations with many different companies. She was able to quickly learn what I was looking for and find the perfect properties to meet those needs, showcasing a high level of knowledge in each one. She is timely in following up and answering queries, always readily available, and goes that extra mile to make sure you are catered to - basically everything you would want in an estate agent! Her effort will always be remembered and admired.

Hashim · 14 May 2026

★★★★★ 5/5

Trustpilot

I had a positive experience working…

I had a positive experience working with Knight Frank. Especially I'd like to highlight assistance of property manager Toru Yoshioka, who strives to resolve incoming client requests as quickly and effectively as possible in any situation or issue. Toru is highly experienced, honest, and has been working in his field for a long time. If you work with Toru, you can be confident that his advice and insight can be trusted in resolving any issue that arises.

Vitaly · 18 May 2026

★★★★★ 1/5

Google

Before renting a flat managed by this company, I would not have expected the experience to be so difficult. The points below describe my personal experience during a two-year tenancy so that others can form their own opinion. The only person who consistently appeared helpful during my interactions was Kamran. He was friendly during the property viewing and stepped in a few times when I was struggling to get responses regarding certain issues. The check-in report stated that the flat had been professionally cleaned. However, when we moved in, it appeared dirty and dusty. We had to request additional cleaning and provide photos before the issue was addressed. The company presents itself as carefully selecting tenants. However, during my tenancy the experience with other tenants in the building was mixed. Some tenants regularly held late-night gatherings and there were occasions with loud arguments during the night (around 2, 4 a.m.). There were also times when people were sitting or lying in the common stairway area, which raised safety concerns for me. These situations made the building environment difficult at times. During the tenancy we encountered a mouse in the flat. The issue was reported immediately with photos. Pest control was arranged only several weeks later after additional follow-up. I suggested that pest control might be organized for the entire building as the company manages all five flats but this was declined. A similar issue later occurred in another flat in the building. Over time it became clear that several windows in the flat were poorly sealed. There appeared to be gaps between the window frames and the walls, which allowed cold air to enter during colder months. We purchased insulation materials ourselves to reduce the drafts as it cause chronic back pain for me and wife. Because previous maintenance requests had taken a long time, I decided not to raise this additional issue formally. While contacting utility providers, I noticed that the gas supplier associated with the property had changed at some point. When I informed the property manager, I was asked to urgently switch back to the previous supplier as tenants were reportedly not allowed to change providers. The process took around three weeks and several hours of phone calls. After informing the property manager that the change had been completed, I was told that returning to the previous supplier had actually been optional. Some items in the flat (such as old bedsheets, pillows, and a mattress) appeared very worn. I suggested replacing or disposing of them, even offering to purchase replacements myself, but I was told they needed to remain in the property. As a result, I had to store these items during the tenancy, which took up space. At the end of the tenancy, I also asked whether the landlord might want me to leave some useful items I had purchased. I was instructed to remove everything and informed that leaving items could potentially result in a removal charge. Mould appeared periodically in the flat, which may have been related to ventilation issues. I arranged professional cleaning through the company recommended by the property managers. Despite this, I was charged over £100 for several minor issues noted during the checkout process (for example small marks or minor damage). The soundproofing in the building was very limited. From the bedroom it was possible to hear neighbours using their bathroom and other everyday activities. Combined with late-night noise from some tenants, this significantly affected sleep during parts of the tenancy. I reported the noise concerns to the property managers; a note was sent to the building once, but the situation remained the same. Overall, this tenancy was a very stressful experience for me and my family. After the two-year fixed contract ended, it took some time to recover from the impact of the living conditions and ongoing issues. Based on my personal experience, I would be cautious about renting a property managed by this company.

Fair · 16 March 2026

★★★★★ 5/5

Trustpilot

Knight Frank in Wimbledon Village

Knight Frank in Wimbledon Village acted for us on the sale of our property in what was a difficult market. They worked hard to generate interest and viewings, giving feedback after each viewing. All the team were very professional and responsive and kept us informed throughout. They guided us through the process, giving considered advice on pricing and how to present the house. They recommended an excellent solicitor which made the process of exchanging in a relatively short timescale possible. Throughout the process all the team were supportive. Sonia was proactive in dealing with the purchaser's buying agent and worked tirelessly, keeping us informed throughout the process and worked hard to keep the sale progressing, always professional, never phased by things changing, going above and beyond, and her attention to details was exceptional.

Customer · 23 September 2026

★★★★★ 5/5

Trustpilot

Excellent experience start to finish

Excellent experience start to finish. Jonathan Lacey was ultra-efficient, highly communicative throughout, gave excellent advice at all stages, had immediate access to a wide range of potential buyers, and kept the buyer on track. A great job by Jonathan and Knight Frank from start to finish.

Mike · 13 September 2026

★★★★★ 5/5

Trustpilot

Maisie was absolutely incredible during…

Maisie was absolutely incredible during a really stressful 8 month long wait for probate with a baby on the way. She went above and beyond even replying and helping with comms during times of sickness. Making the whole process so much smoother - thank you for getting everything over the line in time for us! You are amazing.

Sarah-Louise · 16 June 2026

★★★★★ 5/5

Trustpilot

High quality yet grounded

I very rarely write reviews, but I am minded to here because they were so good. Knight Frank, in particular Mark Proctor and his excellent team, worked very hard for us with a great deal of professionalism - the team has a lot of experience and polish, yet they have their feet on the ground and are a real pleasure to interact with. They generally got things spot on, and they are good people.

Chantry · 23 September 2026

★★★★★ 1/5

Trustpilot

Move in nightmare

Property was very dirty, with appliances not working, full of issues, and work that was part of the tenancy agreement wasn’t carried out. Check in was late by several hours. Following up on fixing things with the property manager afterwards is a nightmare as they are non responsive most of the time.

Joao · 22 June 2026

★★★★★ 5/5

Trustpilot

I had a very positive experience renting through Knight Frank

I had a very positive experience renting through Knight Frank. @Jordan and @Molly were professional, responsive and helpful throughout the letting process, making everything clear and straightforward. I really appreciate their support and would be happy to recommend them.

Erica · 14 September 2026

★★★★★ 5/5

Trustpilot

Luc Horwood and Clare Griffith were…

Luc Horwood and Clare Griffith were incredibly supportive. Easy to contact and worked very diligently on our behalf. Luc Horwood definitely knows his market and clients. I would recommend him, particularly if you’re looking for a pro active estate agent. The other staff at Tunbridge wells were also very good. Melissa who led the viewings on our house made sure she could answer questions that may be asked. Excellent.

Jan · 23 September 2026

★★★★★ 5/5

Trustpilot

Only fair to mention the brilliant service by Lety

We received an amazing support and service from Lety at the agency. Lety was prompt in resolving any issues we had and attentive to details, always striving for a professional yet practical solutions. Thank you Lety and the team.

Alexandria · 8 September 2026

★★★★★ 5/5

Trustpilot

Exceptional Knight Frank Experience

I had the fastest and most convenient experience with Knight Frank. I contacted the team on Wednesday, had a viewing the next day, and the flat confirmed by Friday. So helpful for a busy lifestyle, strong professionals throughout. Bethan was top class from start to finish. Really impressed and grateful. Thank you

Luke · 15 June 2026

★★★★★ 5/5

Trustpilot

5* professional service

I recently let my property through Knight Frank and had an excellent experience throughout the process. Kavita and Katie were professional, responsive and kept me updated at every stage. They worked hard to secure suitable tenants and made what can often be a stressful process feel straightforward and well managed.

Youssef · 16 June 2026

★★★★★ 5/5

Trustpilot

Tenant feedback

Tenant feedback: Leti Lupy has been amazing, super responsive and she has been the best person we have worked with! I enjoy working with her as she is punctual, dependable, and manages repair expenses well.

VH · 22 September 2026

★★★★★ 5/5

Trustpilot

Couldn’t recommend more!

The team at Knight Frank are extremely communicative and friendly. Lucy from the Richmond branch in particular helped me and my partner secure our rental home. She was very positive, helpful and supportive - any time I had a query she was quick to reply and very knowledgeable. I would definitely recommend Lucy and the team if you want a smooth process to finding your home!

Ruby · 23 September 2026

★★★★★ 1/5

Google

Very poor experience with 3 different Lettings leads at Knight Frank Hyde Park. They lied to us about a major factor. They made errors in the contract. They didn’t communicate well with each other. They had inconsistent messaging to us. They forced us to pay the first months rent two weeks earlier than necessary. There were other annoying things. Sloppy all around. But the lie still grates. And this is Knight Frank! No wonder estate agents have a poor reputation. Fortunately, some of the smaller ones are better organised, more personable and less corporate.

Ralf · 16 September 2025

★★★★★ 5/5

Trustpilot

Iftina, an excellent property manager

Iftina has been a new property manager for the apartment I rent. Since her arrival, she has been extremely helpful and very easy to communicate to solve any problems that have had

Benat · 11 September 2026

★★★★★ 5/5

Trustpilot

Helpful and responsive

Knight Frank took over the management of my flat recently. Lety has been extremely helpful and communicative in solving any issues as they arise. She makes sure to follow up with external providers like plumbers until the problem is completely solved. When a problem occurred late on a Friday she made sure that the situation was ok through the weekend before the problem could be fully addressed on Monday. I appreciate her timeliness and responsiveness!

Meghan · 22 September 2025

★★★★★ 5/5

Trustpilot

Fantastic experience renting through…

Fantastic experience renting through Knight Frank! Carmen was so professional, attentive, and supportive from start to finish. Couldn’t have asked for a better agent!

林恺 · 22 September 2026

★★★★★ 5/5

Trustpilot

Brigette Bulan and Knight Frank Rentals

Brigette Bulan and Knight Frank have been looking after my rental property for over 15 years. Brigette and the team are always very attentive, offer good advice and look after both the landlord and the tenant. Thank you Knight Frank!

ANDREA · 21 May 2026

★★★★★ 5/5

Google

Carmen has been fantastic. The fact that a major war is broken out which is thrown my world into turmoil, Carmen has absolutely been wonderful. Professional, first class, patient, and an advocate for me. It's too bad the landlord was being so difficult. Otherwise Carmen has been wonderful.

Esteban · 16 March 2026

★★★★★ 5/5

Trustpilot

Knight Frank has done a great job…

Knight Frank has done a great job managing our property, particularly Domnita Florea who is always very proactive with her communication and very helpful. Knight Frank definitely is one of best companies to use for property related work and services.

Peter · 15 May 2026