Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotGreat people, shame about the creaky systems
I liked all the staff in the West Hampstead branch, who were responsive and helpful always.I disliked having always to pay so far in advance to get anything done. Negotiating the maintenance teams who could help before I had a new tenant was very difficult. I regretted moving from my old agent more than once.The new tenants are in almost a month and not a penny of the rent they have paid has yet come to me. I await to see if the payment system is as efficient when it comes to putting the rent in my account.
MPM · 25 September 2023
★★★★★ 5/5
TrustpilotJuan Paesano Belsize Park Branch
At the Belsize Park branch, Estate agent Juan Paesano is courteous and persistent when helping with your search for a property. When going through stressful search periods it is nice to have contact with on-the-ball, kind people like him.
Alex · 4 March 2023
★★★★★ 5/5
TrustpilotProfessional and first- class service
John and the team were first-class and professional. They secured a buyer very quickly and helped with the various stages along the way to ensure a smooth sale. I couldn't recommend them more highly for their service and assistance.
Johanne · 28 February 2023
★★★★★ 5/5
TrustpilotReally good experience
Really good experience. KFH sorted out a sale quickly where our housing association had failed. And then provided excellent support throughout the sale to make sure we completed.
Nick · 7 November 2025
★★★★★ 5/5
TrustpilotA very good experience at KFH
I was very fortunate to have Mohammed Ahmed look after the sale of my flat. He was able to line up potential buyers for viewing quickly and was most helpful with any questions that I had. He was professional, communicative and when the paperwork lagged behind, he was there to give the right people a nudge to keep it going to completion. The entire team at KFH has been wonderful. A 5 star rating from me.
Rosanna · 20 December 2023
★★★★★ 5/5
TrustpilotA group of true professionals...
KFH branch in West Hampstead exceeded my expectations. The assistance, which Luke provided throughout the transaction, was excellent. James and David took care of post transaction arrangements faultlessly. When you walk in this office, you feel like dealing with true professionals. I'm very happy with the service I received here and will highly recommend using this estate agent.
Hovik · 15 November 2024
★★★★★ 5/5
TrustpilotNess has been great!
Ness has been very communicative throughout the process and has accommodated for time zone differences, making the process very easy!
Sophie · 31 May 2024
★★★★★ 1/5
TrustpilotKFH unable to put a fix in place
I like in a property in Harrow where the lifts are maintained by KFH. We have 2 lifts in the property, one is always switched off and other is often not working, KFH handle the lift maintenance. Their response time is very poor, they are unable to keep both the lifts working simultaneously so if is faulty the other is working. This last episode has lasted over 48 hours as it went faulty on Friday and still not repaired Monday afternoon. We live on a higher floor and my wife has had knee surgery but this vulnerability does not seem to worry KFH.
Pankaj · 11 September 2023
★★★★★ 1/5
TrustpilotActon Branch,
Acton Branch,Very unprofessional. The so called manager never did a thing and I had to deal with the tenants myself. Will never use them again!Renting my apartment through them in Acton.Alisha is ok. Don’t let Christine manage your apartment!
Paulo · 17 February 2023
★★★★★ 4/5
TrustpilotKFH were outstandingly patient & determined to get the result we needed.
KFH were outstandingly patient and tenacious with our sale. Unfortunately we had a couple of false starts with buyers who didn’t get the funds they wanted so that wasted us time & money otherwise I’d give 5 stars. Our eventual sale, including lease extension was fraught and long on the lawyers side not because of KFH. The agents at KFH kept us sane.
Mrs · 26 August 2024
★★★★★ 5/5
TrustpilotMy Lettings Negotiator Angela Dhimas…
My Lettings Negotiator Angela Dhimas was wonderful, she supported us in our flat search with the best attitude and very candid recommendations. I’d recommend working with her and KFH.
Linh · 22 November 2023
★★★★★ 5/5
TrustpilotJoel was super helpful and talked me…
Joel was super helpful and talked me through what to expect when purchasing my flat
Ellie · 22 August 2024
★★★★★ 1/5
TrustpilotTenants AND landlords- AVOID
KFH, in particular their property management for tenants, are the most disgusting company I have ever had the misfortune to deal with.Due to a situation where I was unsafe with my aggressive ex partner, I had to end our tenancy early. I was then told I needed to pay £2300 in early termination fees with 0 sympathy or duty of care when I was in a vulnerable/unsafe situation. I ultimately understood this, and while the company had absolutely no understanding of the fact I didn't physically have the cash, I eventually had to borrow money from multiple sources.Once I was eventually able to be released from the tenancy, I was instantly ghosted by my property manager. It took 5 weeks to receive my deposit back after chasing every single day with little updates as to whether I was even eligible to receive it.Throughout the tenancy, I have had to make multiple complaints about property management, from waiting 5 weeks to receive the inventory report at the start of the tenancy to being completely ghosted on needing essential boiler repairs. We also had instances where maintenance entered our flat without us being told or given the mandatory 24 hours notice.Landlords- would you really want a company like this to manage your properties given the lack of essential repairs ever done, ultimately leaving your property in a poor state alongside their inhumane treatment of tenants? This is a company that will charge you extortionate fees to manage your property while not actually doing any of the work aside from trying to gain as much money as possible from you and your tenants.Tenants- please avoid also unless you would like an experience similar to my own.
Izzy · 4 September 2023
★★★★★ 5/5
TrustpilotSophie was fantastic and really…
Sophie was fantastic and really responsive. We were first time buyers and she made the process really easy!
Lucy · 28 June 2024
★★★★★ 4/5
TrustpilotAshling Arfaoui at KFH
I've had number of properties for many years and for the last 3 or 4 years my manager, Ashling Arfaoui has provided me with an excellent service.She is knowledgable, responsive, and as well as the usual property management roles, she has given me great strategic advice and guidance on handling the tenants, refurbishments/expenditures, and other valuable commercial input.She also establishes good working relationships with the tenants which is so important - happy tenants make good tenants - who extend their tenancies, pay the rent on time and are generally well behaved and responsible.Highly recommended
Customer · 30 August 2023
★★★★★ 5/5
TrustpilotFantastic Teamwork
From initial contact through to the completion of the sale of our house, the entire team at KFH - and especially Lottie Smith - were on it: professional, highly motivated and persistent.
Barry · 25 August 2023
★★★★★ 5/5
TrustpilotThe whole process of letting my two…
The whole process of letting my two bedroom flat has been smooth from valuation marketing to signing the contract.Thanks Edmund KFH branch
Customer · 8 April 2024
★★★★★ 4/5
Trustpilot…...
We sold our property for a good price in a difficult market, during which time Jimmy and his team in Wimbledon were both patient and helpful with their advice and dealing with buyers.
Niamh · 27 July 2023
★★★★★ 5/5
TrustpilotThank you Gintare! 🌹❤️
Best experience with this agency. Big thanks to Gintare for helping us find our dream home! We both recommend kfh.Many thanks,Miriam & Piotr
Miriam · 17 March 2024
★★★★★ 1/5
TrustpilotOne step forward two steps back
Review title basically summarizes our experience with KFH. Throughout our 8-month journey from putting in an offer to moving, every little bit of progress was met with a caveat or further realization that KFH did not care. This includes: - Misrepresenting what they were selling, as they actually didn’t realize what they were selling.- Miscommunicating our bid offer to the sellers, and once this became known, told us it was too late for them to do something and it was up to us to figure it out. This might have been different for the sellers who had actually hired KFH, but as the buyers, it was a long and frustrating process. Although one positive was that they were attentive and reachable throughout. We would not recommend going with them, but they might be not be any different to other estate agents, unfortunately.
Tom · 20 August 2023
★★★★★ 5/5
TrustpilotReally great experience of working with lettings team in Tooting
I had a really great experience working with Olivier and the rest of the lettings team in the Tooting Branch of KFHI was provided with timely feedback on viewings and data driven advice on best next steps.The team drawing up the paperwork where also spot on with every detail. My experience with KFH was a complete contrast to the one I had with a major competitor of theirs who I had moved away from due to contractual errors and loose ends that never seemed to get tied up.I'm now a very happy landlord!
Seamus · 18 August 2023
★★★★★ 1/5
TrustpilotLeft a bad taste in our mouth as first time sellers
We selected KFH in Forest Hill to sell our flat and after reading the great reviews on Trustpilot and their competitive fees we thought we made the right decision, how wrong we were.We didn't get any viewings for over a week and we wondered why. When we searched for our property on Rightmove or Zoopla to see if there was something wrong with other advert we found out our property wasn't even listed! It was only after we informed them that our property was finally listed.Their sales agent Tate wasn't very good, he didn't memorise the details of our property and was leaving the buyer to ask us questions he should have already known. Also he was silent and wasn't doing much selling so there wasn't much point him being there at all. Another frustrating thing was when we had cancellations we was never informed which was a constant inconvenience for us.We couldn't wait for our contract to be over so we could pass our property to a better estate agent.
Andy · 14 August 2023
★★★★★ 4/5
TrustpilotWe highly recommend KFH
Alex reassured us that he could sell our property quickly, we trusted him and he sold it in 3 weeks, he gave us no spin, no whistles, no bells he just did the job. Dear Millie did so much for us bearing in mind we aren't as young as we used to be. She collected and delivered and helped us with our forms also updated us on the progress of the sale. We can't thank the staff at KFH enough and would highly recommend them. RJ and TJ
Roxene · 11 August 2023
★★★★★ 5/5
GoogleJordan is the nicest professional in the town. Thank you very much 🙏 …
Doğan · 23 August 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
