5/5
TrustpilotTop service
Liam and Charlotte at the Chiswick Branch were super nice and looked after us. Thank you guys.
Trusted Agent profile · Westminster
Kinleigh Folkard & Hayward St John's Wood Sales reviews in Westminster
★★★★★
2,059 reviews across 2 platforms
41-47 Barrow Hill Road, London, NW8 7AH, Westminster, NW8 7AH
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Westminster, at 41-47 Barrow Hill Road, is rated 4.4 out of 5 across 2,059 reviews on two platforms, including 236 Google reviews rated 4.8.
Reviews
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
Trustpilot2/5
TrustpilotThis rating applies to the management…
This rating applies to the management team (not Letting). They don’t seem to act in the best interest of the client when it comes to costs and timing. It took them 3 months and several follow-up email to complete a job on an entrance door. Even though I have requested more than one quotation for comparison, only one quote was presented to me in the beginning. Only after chasing did I receive a second quotation. Also, the response time is very slow in replying to email.
5/5
TrustpilotWe were very happy with your Rosendale…
We were very happy with your Rosendale Road branch. They worked hard to secure sales on a number of properties for us. We were kept up to date with progress, issues etc. Charles, Harry and Tim were all excellent.
5/5
TrustpilotI have received great assistance from…
I have received great assistance from Sawan and his team during the screening of the best mortgage deal and later follow up on my case.I highly reccomend KHF and the price I paid for thier service was more than fair.5+ stars!
1/5
TrustpilotEverything is about the buyer not the seller. Unbelievable pressure to do what they want.
Everything for them is about the buyer not the seller. Your needs as a seller will not be heard and the pressure is on you to sell at the lowest price so the agent gets their fees commission regardless of whether it is in your interess or not. Constant calling when you're working, and not at the times you have communicated work for you, then pressure to go along with what they want, which is the easiest option for them to get their fee. They do not stand up for you and the only "good seller" in their view is a quick one who does what they say when they say even if it is problematic for you, at a bad time or a low price. Not pleasant, not good for the seller. So much pressure to sell at whatever price just to sell even if it leaves you at a loss and is massively stressful and disruptive for your family.
5/5
TrustpilotEfficient, straightforward and very nice staff.
Very efficient and responsive service. The team at the Clerkenwell office, especially Sunny, were nice, straightforward and answered emails and phone calls immediately. Our purchase went very smoothly - completion within just over a month.
5/5
GoogleChris Hulme from KFH is the best agent I have worked with during my flat hunting journey, which was definitely not easy to start. Given the tight deadline we have, Chris managed to help me find the flat that exactly fits what I am looking for. And he has been very responsive so we will be able to get everything done within a week so that I can finally move in before the holidays. Will definitely recommend to my friends who might need the service.
4/5
TrustpilotVery knowledgeable and helpful staff.
Very knowledgeable and helpful staff.. always polite and considerate. Only change I would suggest is giving people a much longer heads up when things need completing especially online, as everyone has busy lives.
5/5
TrustpilotFirst class service in arranging mortgage
We had a very good exerience with KFH. Fred and Sharon have provided us with first class service in arranging our mortage. They are very helpful and professional. Thank you Fred and Sharon.
2/5
TrustpilotStrong start…downhill from there
We recently sold our flat through a combination of KFH’s Sydenham and Crystal Palace branches. Whilst they did sell our flat quickly, which is of course a positive outcome, the experience we had was far from ideal. The initial listing process and the arrangement of viewings was very smooth and faultless, but the journey from accepting an offer to completion saw a marked drop in communication, culminating in us being told we had 10 days (including two weekends) to complete, or our buyer would withdraw, as they had a firm deadline due to their tenancy ending. Whilst we fully accept this scenario can happen, it appears that our agent at KFH was aware of this potential requirement in the timeline, and either failed to follow up and confirm this, or did so and failed to relay this to us - and this despite our asking for confirmation before the demand came. All this culminated in us having to place all our possessions in storage for three weeks, and having to arrange to stay in a combination of family hospitality, and a costly short term rental, until our final property was ready for completion. Overall, KFH got the job done of selling our property, but the poor communication and organisation has left a very bad feeling, and we would not consider using them again or recommending them to others.
5/5
TrustpilotWell I found the staff is honest and…
Well I found the staff is honest and hard working specially Jay, Dorota and of course Keith. I am glad that I am in capable hands and they are enthusiastic. When ever and what ever the information or advise I needed they were ready to assist me. It’s a wonderful team with boss JAY. Well done guys and thank you so much for your support and cooperation 👍
5/5
TrustpilotVery professional
Very professional, friendly and very helpful in every aspect. They have been in touch with me and updated me all the time during the sale.Thanks KFH and thanks Stephen.
1/5
TrustpilotAvoid …
Complete let down throughout the whole sale process. Now the market is down and it’s a buyers market they take the buyer’s side and try to convince the seller to decrease asking price further and further just to get their listings sold quickly, but not to achieve the best price by actually selling it for you. All they do is open the front door, no active selling happening. I regret not going with jdm as they sold our neighbour’s house for £25k more, at the same time. Also, their assistant manager got very rude in the end and was completely unwilling to work with us to achieve the least financial loss we suffered due to an unreliable buyer who wasn’t vetted properly by KFH before we accepted the offer.
5/5
TrustpilotWe dealt with Ottavia from the Raynes…
We dealt with Ottavia from the Raynes Park office. She was extremely helpful and knowledgable. She has been a huge help post tenancy agreement as well sorting out any questions or issues we’ve had.
5/5
TrustpilotProfessional
Professional, hardworking, great advice and makes his clients feel very well looked after - highly recommend Pardeep.
5/5
TrustpilotGreat reliable team at KFH always available to help and advise
I've been with KFH for the best part 8 years now and am very pleased with their level of service, help and support over this time. Yes, there have been times of stress and conflict when getting new tenants in and out which is has all been part of the process. Thanks to KFH and it's staff, all issues get resolved and the renting process gets on the way.A nice friendly team who have always been available to help and advise.Thank you everyone at KFH!Kind Regards
5/5
TrustpilotKFH were brilliant In all aspects from…
KFH were brilliant In all aspects from market appraisal to sale with an executors sale. They never lost enthusiasm or their professionalism. The best property agent I've ever used. Thank you Sebastien, Oliver, Liam and Beyzan
4/5
TrustpilotLucas was very good in getting the…
Lucas was very good in getting the mortgage application submitted in as little time as possible and securing the rate i required.
5/5
GoogleVery happy with the level of service provided. Dominic in particular was very helpful, finding our perfect property to rent almost immediately. Dom went above and beyond all expectations, and even showed us some of the surrounding areas to really give us an idea of where we were moving to. I'd have no hesitation in recommending Kinleigh Folkard and Hayward. Thank you Dom!
5/5
GoogleGreat experience with the lettings team. Chris Hulme was very helpful in my search for a flat in St John’s Wood. Transparent approachable, and quickly understood my criteria to provide the most relevant options.
5/5
TrustpilotI strongly recommend KFH Muswell Hill…
I strongly recommend KFH Muswell Hill Branch, great service, high professionalism. Many thanks to Miss Eliza Mustata for supervising all aspects of the contract, creation, approval, and reviewing contract, keeping track of all legal requirements.
5/5
TrustpilotVery helpful and professional
I've had very mixed experience with previous agents until Mohammed Ahmed the new sales director started at the Lee office. He is always giving constructive feedback and makes you feel that he has your best interest at heart. What I appreciate the most is that he always provide a solution, whatever the situation,in a very professional and respectful manner. I would highly recommend him!
5/5
TrustpilotYinka is a great team worker with both…
Yinka is a great team worker with both buyers and sellers. I would recommend him to all
5/5
GoogleWe were extremely appreciative of Chris's professionalism and efficiency. In comparison to our previous property manager at our old flat, Chris was responsive, understanding, and always ready to answer our questions about the renting process. He went above and beyond to enable us to find our new home. Thank you Chris!PositiveResponsiveness, Professionalism
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