Trusted Agent profile · Westminster
★★★★★
1,993 reviews across 2 platforms
41-47 Barrow Hill Road, London, NW8 7AH, Westminster, NW8 7AH
Kinleigh Folkard & Hayward's office in Westminster, at 41-47 Barrow Hill Road, is rated 4.4 out of 5 across 1,993 reviews on two platforms, including 236 Google reviews rated 4.8.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotLily has been great
Lily has been great: speedy, attentive and very diligent. A great service
Thank you so much for your kind words, Feisal. We're thrilled know that you were provided with speedy, attentive, and diligent service. Your feedback inspires us to continue delivering quality and trustworthy support, and we can't wait to welcome you back soon!
5/5
TrustpilotHelpful and attentive property management
Lily is responsive and clear in her communication when it comes to navigating any repairs or questions we might have had since moving into this rental property. She's knowledgeable and reassuring, always professional when liaising between ourselves and the home owner, seeing each request through thoroughly.
1/5
TrustpilotAppalling property management, zero support, and complete ghosting, stay away from KFH
I rarely leave negative reviews, but my experience with Kinleigh Folkard & Hayward (KFH) left me no choice. I started renting through them in September 2023. Initially, the agent was helpful, and I had high hopes for their property management.
Thank you for sharing your experience, Lilia. We sincerely apologise for the issues you faced with our property management and the lack of communication. We understand how frustrating this must have been for you. We strive for reliable and supportive service, and we would appreciate the opportunity to discuss your concerns further. Please do get in touch so we can resolve your concerns and ensure your tenancy ends smoothly.
5/5
TrustpilotMaria Sanchez has been excellent
Maria Sanchez has been excellent: very responsive and takes ownership.
Thank you for your kind words. We truly appreciate your feedback. We're delighted to hear that Maria has been so responsive and has taken ownership of your needs. Our team is committed to delivering quality results and supporting our clients every step of the way. If you have any further thoughts to share, please feel free to reach out to us.
5/5
TrustpilotThanks to the team at KFH
Thanks to Harry and team at KFH for the professional assistance in renting my property. Harry was excellent, kept me informed throughout the letting process.
5/5
GoogleI had a great experience with KFH - in particular I would like to thanks Robert Jermain for helping us navigate the housing market and advising us so well on key areas for consideration during our search. Robert also went above and beyond …
Thank you for your wonderful review! We are thrilled to hear that Robert Jermain provided you with such reliable support and valuable advice during your housing search. We look forward to assisting you again in the future with our customer-centric service.
5/5
TrustpilotAmazing experience from start to finish…
Amazing experience from start to finish - thank you for all your support. So excited to move in! Thank you Melissa and team!
4/5
TrustpilotProfessional service & excellent photos!
The Camberwell branch sold our flat - Anthony and his team were great, professional and with good advice from the start, excellent photos and a walk-through video which really made the difference for our unusual property. And they stepped in again at the end to get the deal agreed across the whole chain. We would use them again!
5/5
TrustpilotKFH Beckenham/Jesse Jacobs
I would like to say thank you to Jesse Jacobs at KFH Beckenham for all his support through out the whole process of renting the property very quickly. He was very helpful and straightforward. He was able to fulfill our needs with a good result. Thank you Jesse. Kind regards from Stella N.
5/5
GoogleJack Eugenio is by far the best real estate agent I’ve ever worked with. He made the entire process easy, smooth, and stress-free. I’m confident the outcome wouldn’t have been nearly as great without his expertise and dedication. I’ll …
Thank you so much. We are pleased to hear that Jack provided you with a customer-centric experience that was easy, smooth, and stress-free. We look forward to supporting you again in the future.
5/5
GoogleI was very happy with the work by Kinleigh Folkard & Hayward St John's Wood regarding the sale of my flat in NW8. It had languished on the market for around 10 months with a different estate agent. Rajan Shah and Monica Nicastro took over the contract and immediately provided helpful advice and organised new professional photographs. The flat went live on their website on 13 February. They conducted a large number of viewings very rapidly and by 20 February a sale had already been agreed. Kinleigh Folkard & Hayward staff remained calm and professional throughout. I would have absolutely no hesitation in recommending them if thinking of selling a property.
Thank you Mr Iqbal. We are thrilled to hear that Rajanand Monica provided you with reliable support and quality service that led to a swift sale of your flat. We appreciate your recommendation to others considering selling their property.
4/5
TrustpilotGood. And not so good.
So, I’ve hesitated to review as overall the sales people seemed good and committed and my property sold quite quickly for not too far below asking. However, there were some mistakes along the way I should mention. The sales team told me that, strangely and very unusually, they had had hardly any response from the internet launch and all the views they conducted were clients they already had. That made me feel bad. Then, once the property was under offer the local council queried the fact that the estate agents had advertised the flat as ground floor instead of first floor. This would have put buyers off, it being an ex council properly on an urban estate. Also as a ground floor you might expect a garden or terrace which it did not have. Would I have achieved asking if they hadn’t been so careless? I don’t know. The other strange thing was that when the offer was made the agent phoned saying he had “very good news”. But it was a £24,000 below asking! Good news? The same people later bought the flat for £7,000 below asking so I’m glad I didn’t take his advice to accept the first “good news” offer.
1/5
TrustpilotTerrible experience renting
They told me on the day I collected my keys that the toilet was broken (which they knew about the week before) and suggested "maybe there's a local gym or something I could use in the meantime". There was a ton of issues I had to raise when moving in, they were already aware of the majority of them, yet were incredibly slow at getting them resolved. It took 6 weeks to get my mailbox fixed (no access to post until then) and 7 weeks to fix my shower. Other issues remain outstanding. Communication is generally very poor, lack of urgency and the property manager is very blasé about dealing with tenant issues, regardless of how much they inconvenience you. Avoid if possible.
5/5
TrustpilotExceptional Support and Great Results
I had an excellent experience with KFH Mortgage Advisors. Diego Guerra and Heather Jones were incredibly supportive throughout the entire process. They took the time to understand my situation and went above and beyond to find the best deal available. Their professionalism, clear communication, and dedication made everything much easier and stress-free. I highly recommend their services.
5/5
TrustpilotAmazing and personalised service from KFH Financial Services
I had the absolute pleasure of working with Lucas to get my mortgage application submitted. He was very attentive, helpful, thoughtful and thorough throughout the whole process. I felt like i could trust him wholeheartedly and he definitely put my mind at ease after having a recent bad experience with another broker at another company. He took the time to explain and go through all the documents with me, as opposed to just leaving me to my own devices, which as a first time buyer i really appreciated. Cannot recommend Lucas enough!!!
5/5
TrustpilotThank you Med
We cannot recommend Med Moroglu highly enough as a mortgage advisor. From start to finish, he was nothing short of incredible in guiding us through the process of purchasing our first flat in London. Med’s expertise, patience, and professionalism turned what could have been an overwhelming experience into a smooth and manageable one.He went above and beyond to ensure we understood every step of the process, always taking the time to answer our questions in detail and with kindness. Med was proactive, efficient, and incredibly supportive, often anticipating our needs before we even voiced them.Thanks to his dedication and hard work, we felt confident and reassured at every stage of the journey. Quite honestly, we could not have navigated this process without him. If you’re looking for someone who is not only knowledgeable but genuinely cares about his clients, Med is the person you need.Thank you, Med, for everything!
5/5
GoogleI had the pleasure of dealing with Sunny Barhey from KFH St John’s Wood, who made my entire purchase seamless and stress-free as could be. This transaction in particular was not the smoothest to say the least but Sunny was extremely knowledgeable and ensured that any problems that arose were dealt with quickly and efficiently. Sunny went above and beyond, keeping me updated and answered all my questions promptly. He is by far one of the best estate agents I have worked with in Central London and I would highly recommend Sunny if you were looking to purchase or sell a property in St John’s Wood.
5/5
TrustpilotExcellent Service by Andree
My Experience is great because of the one person who always provides an excellent services, my manager Andree, she has maintained an excellent services over the last couple of years.
5/5
TrustpilotHouse Sale
I needed to sell my elderly mother's house in order to pay her care home fees. I chose KFH Wimbledon as they have a strong presence in the area. I was extremely happy with the service I received. From the start and throughout the process all the information and advice I received from Vinay, Linda and Branch Manager, Jimmy was clear and straightforward. Phone calls and emails were answered swiftly. I was lucky that neither I nor the purchasers were in a chain, which meant that the sale went through in less than three months. I would definitely recommend KFH Wimbledon.
5/5
TrustpilotGreat experience with KFH financial services
We had a great experience working with Sawan, Sharon, and Katarina! Katarina was patient and took the time to explain the different products to us. We then had a seamless transfer to Sawan due to our timelines and we were able to pick up exactly where we left off. Sawan quickly made time for us at a busy period and was instrumental in finding the right product to suit our needs. We really appreciated the honest and helpful advice he provided us, and the thoughtful questions he asked to ensure that we were considering everything. Sawan and Sharon were proactive and were always available to help us throughout the whole process - thanks a lot!
5/5
TrustpilotOutstanding Service at KFH Canada Water…
Outstanding Service at KFH Canada Water (London)! Made all the difference when looking and buying a property!I would like to extend my heartfelt thanks to Marcus and Nina at KFH Canada Water for their exceptional support throughout my property purchase journey. Their professionalism and dedication truly stood out.At times, the process felt like a "touch and go", but their impeccable coordination ensured everything stayed on track. They also offered genuine advice that made the process much easier and more manageable. Their ability to manage the complexities of the sale with ease and efficiency made a significant difference, and I couldn't be happier with the outcome.I am extremely satisfied with their service and would not hesitate to recommend KFH Canada Water to anyone looking to buy or sell a property. Thank you for making this milestone a smooth and successful experience!
5/5
TrustpilotElla was excellent very professional…
Ella was excellent very professional and highly recommended .
5/5
TrustpilotI cannot recommend the Ealing branch of…
I cannot recommend the Ealing branch of Kinleigh Folkard & Hayward highly enough! Martin and Chris were so helpful. The sale was complicated, as it was the result of a sudden death in my family. I do not live in London, but that didn’t matter. They were in touch on a regular basis and we were selling the flat during the cost of living crisis, which made things really difficult. Martin and Chris are an example of how all estate agents should be and proof that not all estate agents are untrustworthy. Thank you.
5/5
TrustpilotKFH Streatham
The service from start to finish from KFH Streatham was amazing. My initial meeting was with Tom, who was reassuring, honest and professional. Which was welcomed after not having the best experience with another estate agent. Tom was supportive and it’s evident he knows what he’s doing and is able to offer realistic advice to sell your property. Special thanks and shout out to Caitlin who sold my property, and progressed the sale through to exchange and completion. She was honestly incredible throughout the whole process, which ended up being a little longer than expected. She is extremely driven and personable, and makes you feel looked after. Throughout the whole process, she communicated effectively, was supportive, direct, and kept everything moving! Buying and selling can be stressful but the team at KFH not only made the whole thing a lot easier, but are also really nice to deal with, and i’m extremely grateful to them. So, if you’re looking for a Streatham based agency, I highly recommend.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Kinleigh Folkard & Hayward's Westminster office has 1,993 reviews across two platforms: 236 on Google, 1,757 on Trustpilot (across the whole business).
Kinleigh Folkard & Hayward St John's Wood Sales is rated 4.4 out of 5 across all 1,993 reviews, and 4.8 out of 5 on Google from 236 reviews.
Kinleigh Folkard & Hayward St John's Wood Sales, 41-47 Barrow Hill Road, London, NW8 7AH, Westminster, NW8 7AH.
