Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThese guys always go the extra mile
These guys always go the extra mile, and offer a really phenomenal service, I feel really well looked after by the property manager Auriel and she always communicates promptly, professionally, and has the loveliest energy. It actually brightens up my day. Cant recommend highly enough.
M · 6 August 2026
Agent replied · 22 September 2026
Thank you, M Sinclair, for your wonderful feedback. Your recommendation means a lot to us as we strive for truly successful outcomes with our local expertise.
★★★★★ 5/5
TrustpilotLinda was Fantastic
Linda was personable, trustworthy and knowledgeable. We built up a fantastic rapport and she was always quick to respond. Would recommend. Would use again.
Alfie · 2 September 2026
★★★★★ 5/5
TrustpilotProperty Manager Nick
Property manager Nick at KFH Wimbledon has been amazing. We’ve had various maintenance issues that haven’t been simple to resolve, and Nick’s the first person in the world of renting that we actually feel cares and that we can rely on. Cheers Nick!
Aaron · 21 April 2026
★★★★★ 5/5
TrustpilotLily has been great
Lily has been great: speedy, attentive and very diligent. A great service
Feisal · 30 March 2026
Agent replied · 25 May 2026
Thank you so much for your kind words, Feisal. We're thrilled know that you were provided with speedy, attentive, and diligent service. Your feedback inspires us to continue delivering quality and trustworthy support, and we can't wait to welcome you back soon!
★★★★★ 5/5
TrustpilotHelpful and attentive property management
Lily is responsive and clear in her communication when it comes to navigating any repairs or questions we might have had since moving into this rental property. She's knowledgeable and reassuring, always professional when liaising between ourselves and the home owner, seeing each request through thoroughly.
Abigail · 9 March 2026
★★★★★ 1/5
TrustpilotAppalling property management, zero support, and complete ghosting, stay away from KFH
I rarely leave negative reviews, but my experience with Kinleigh Folkard & Hayward (KFH) left me no choice. I started renting through them in September 2023. Initially, the agent was helpful, and I had high hopes for their property management.
Lilia · 16 August 2026
Agent replied · 22 September 2026
Thank you for sharing your experience, Lilia. We sincerely apologise for the issues you faced with our property management and the lack of communication. We understand how frustrating this must have been for you. We strive for reliable and supportive service, and we would appreciate the opportunity to discuss your concerns further. Please do get in touch so we can resolve your concerns and ensure your tenancy ends smoothly.
★★★★★ 5/5
TrustpilotMaria Sanchez has been excellent
Maria Sanchez has been excellent: very responsive and takes ownership.
An · 2 April 2026
Agent replied · 25 May 2026
Thank you for your kind words. We truly appreciate your feedback. We're delighted to hear that Maria has been so responsive and has taken ownership of your needs. Our team is committed to delivering quality results and supporting our clients every step of the way. If you have any further thoughts to share, please feel free to reach out to us.
★★★★★ 5/5
TrustpilotThanks to the team at KFH
Thanks to Harry and team at KFH for the professional assistance in renting my property. Harry was excellent, kept me informed throughout the letting process.
Terry · 1 August 2026
★★★★★ 5/5
GoogleI purchased a flat and my agent was Mihai Stanciu. I was super grateful for his professionalism from the first viewing through to completion.
He was easy to communicate with, provided regular updates and was insightful about the whole conveyancing process so had the ability to answer lots of detailed questions.
Thankful for his support!
Hetal · 10 April 2026
Agent replied · 17 April 2026
Thank you for sharing your experience, Hetal. We are delighted to hear that Mihai provided you with knowledgeable support and regular updates throughout the process. We aim to ensure reliable and client-focused service, and it’s wonderful to know we aligned with your goals. If you need further assistance, please feel free to reach out to us.
★★★★★ 5/5
GoogleHenrik was helpful with our property search
Joanne · 10 April 2026
Agent replied · 17 April 2026
Thank you for your kind words. We are glad to hear that Henrik was supportive during your property search. Our knowledgeable team is dedicated to aligning with our clients' goals and delivering quality results. We appreciate your feedback and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotAmazing experience from start to finish…
Amazing experience from start to finish - thank you for all your support. So excited to move in! Thank you Melissa and team!
Radhika · 30 July 2026
★★★★★ 4/5
TrustpilotProfessional service & excellent photos!
The Camberwell branch sold our flat - Anthony and his team were great, professional and with good advice from the start, excellent photos and a walk-through video which really made the difference for our unusual property. And they stepped in again at the end to get the deal agreed across the whole chain. We would use them again!
Carol · 22 September 2025
★★★★★ 5/5
TrustpilotKFH Beckenham/Jesse Jacobs
I would like to say thank you to Jesse Jacobs at KFH Beckenham for all his support through out the whole process of renting the property very quickly. He was very helpful and straightforward. He was able to fulfill our needs with a good result. Thank you Jesse. Kind regards from Stella N.
Stella · 8 November 2025
★★★★★ 4/5
TrustpilotGood. And not so good.
So, I’ve hesitated to review as overall the sales people seemed good and committed and my property sold quite quickly for not too far below asking. However, there were some mistakes along the way I should mention. The sales team told me that, strangely and very unusually, they had had hardly any response from the internet launch and all the views they conducted were clients they already had. That made me feel bad. Then, once the property was under offer the local council queried the fact that the estate agents had advertised the flat as ground floor instead of first floor. This would have put buyers off, it being an ex council properly on an urban estate. Also as a ground floor you might expect a garden or terrace which it did not have. Would I have achieved asking if they hadn’t been so careless? I don’t know. The other strange thing was that when the offer was made the agent phoned saying he had “very good news”. But it was a £24,000 below asking! Good news? The same people later bought the flat for £7,000 below asking so I’m glad I didn’t take his advice to accept the first “good news” offer.
Liz · 21 December 2024
★★★★★ 1/5
TrustpilotTerrible experience renting
They told me on the day I collected my keys that the toilet was broken (which they knew about the week before) and suggested "maybe there's a local gym or something I could use in the meantime". There was a ton of issues I had to raise when moving in, they were already aware of the majority of them, yet were incredibly slow at getting them resolved. It took 6 weeks to get my mailbox fixed (no access to post until then) and 7 weeks to fix my shower. Other issues remain outstanding. Communication is generally very poor, lack of urgency and the property manager is very blasé about dealing with tenant issues, regardless of how much they inconvenience you. Avoid if possible.
Mark · 21 December 2024
★★★★★ 5/5
TrustpilotExceptional Support and Great Results
I had an excellent experience with KFH Mortgage Advisors. Diego Guerra and Heather Jones were incredibly supportive throughout the entire process. They took the time to understand my situation and went above and beyond to find the best deal available. Their professionalism, clear communication, and dedication made everything much easier and stress-free. I highly recommend their services.
Fabio · 16 September 2025
★★★★★ 5/5
TrustpilotAmazing and personalised service from KFH Financial Services
I had the absolute pleasure of working with Lucas to get my mortgage application submitted. He was very attentive, helpful, thoughtful and thorough throughout the whole process. I felt like i could trust him wholeheartedly and he definitely put my mind at ease after having a recent bad experience with another broker at another company. He took the time to explain and go through all the documents with me, as opposed to just leaving me to my own devices, which as a first time buyer i really appreciated. Cannot recommend Lucas enough!!!
Yasmien · 12 December 2024
★★★★★ 5/5
TrustpilotThank you Med
We cannot recommend Med Moroglu highly enough as a mortgage advisor. From start to finish, he was nothing short of incredible in guiding us through the process of purchasing our first flat in London. Med’s expertise, patience, and professionalism turned what could have been an overwhelming experience into a smooth and manageable one.He went above and beyond to ensure we understood every step of the process, always taking the time to answer our questions in detail and with kindness. Med was proactive, efficient, and incredibly supportive, often anticipating our needs before we even voiced them.Thanks to his dedication and hard work, we felt confident and reassured at every stage of the journey. Quite honestly, we could not have navigated this process without him. If you’re looking for someone who is not only knowledgeable but genuinely cares about his clients, Med is the person you need.Thank you, Med, for everything!
Kp · 12 December 2024
★★★★★ 5/5
TrustpilotExcellent Service by Andree
My Experience is great because of the one person who always provides an excellent services, my manager Andree, she has maintained an excellent services over the last couple of years.
Paul · 6 May 2026
★★★★★ 5/5
TrustpilotHouse Sale
I needed to sell my elderly mother's house in order to pay her care home fees. I chose KFH Wimbledon as they have a strong presence in the area. I was extremely happy with the service I received. From the start and throughout the process all the information and advice I received from Vinay, Linda and Branch Manager, Jimmy was clear and straightforward. Phone calls and emails were answered swiftly. I was lucky that neither I nor the purchasers were in a chain, which meant that the sale went through in less than three months. I would definitely recommend KFH Wimbledon.
Tara · 9 December 2024
★★★★★ 5/5
TrustpilotGreat experience with KFH financial services
We had a great experience working with Sawan, Sharon, and Katarina! Katarina was patient and took the time to explain the different products to us. We then had a seamless transfer to Sawan due to our timelines and we were able to pick up exactly where we left off. Sawan quickly made time for us at a busy period and was instrumental in finding the right product to suit our needs. We really appreciated the honest and helpful advice he provided us, and the thoughtful questions he asked to ensure that we were considering everything. Sawan and Sharon were proactive and were always available to help us throughout the whole process - thanks a lot!
Customer · 9 December 2024
★★★★★ 5/5
GoogleI’m absolutely delighted to hear about Mihai Stanciu’s promotion. Well deserved indeed! From my experience of interacting with estate agents - he is the best sales manager in the industry. Considered, knowledgeable, ethical, giving your all to the job and the list goes on. No exaggeration.
Wish him every success!
K
Karine · 27 March 2026
Agent replied · 17 April 2026
Thank you so much for your kind words, Karine! We are thrilled to hear your thoughts on Mihai's promotion and appreciate your recognition of his customer-centric approach and reliability. Your support means a lot to us, and we look forward to continuing to provide you with quality service.
★★★★★ 5/5
GoogleLovely service provided by Henrik and the management team. Walked into the branch on a Thursday to talk about my search and walked away with targeted visits booked for Saturday, tailored to my needs. Open dialogue and great follow up without being pushy. Highly recommend KFH Marylebone branch.
Shani · 15 April 2026
Agent replied · 17 April 2026
Thank you for sharing your wonderful experience, Shani. We're delighted to hear that Henrik our team provided you with tailored support and targeted visits. Our knowledgeable team is committed to understanding our clients' needs and delivering reliable results. We truly appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotOutstanding Service at KFH Canada Water…
Outstanding Service at KFH Canada Water (London)! Made all the difference when looking and buying a property!I would like to extend my heartfelt thanks to Marcus and Nina at KFH Canada Water for their exceptional support throughout my property purchase journey. Their professionalism and dedication truly stood out.At times, the process felt like a "touch and go", but their impeccable coordination ensured everything stayed on track. They also offered genuine advice that made the process much easier and more manageable. Their ability to manage the complexities of the sale with ease and efficiency made a significant difference, and I couldn't be happier with the outcome.I am extremely satisfied with their service and would not hesitate to recommend KFH Canada Water to anyone looking to buy or sell a property. Thank you for making this milestone a smooth and successful experience!
Robert · 30 November 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
