Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAjay -Top Notch
I cannot recommend Ajay highly enough! As a first-time buyer, I was incredibly nervous and overwhelmed by the entire mortgage process. Ajay was there for me every single step of the way. He took the time to explain all my options clearly, answered my endless questions with patience, and made sure I felt confident in my decisions. His expertise and dedication made what could have been a stressful experience feel smooth and manageable. If you’re looking for someone professional, proactive, and genuinely helpful, Ajay is your guy!
Zulqarnain · 18 December 2025
★★★★★ 5/5
TrustpilotExceptional service
The property manager Jess is always very helpful. I sent her an email regarding a concern I had in the flat, and she was straight onto the issue, and communicated back very quickly. The service is exceptional.
Gill · 16 March 2026
Agent replied · 20 March 2026
Thank you for sharing your experience, Gill. We are pleased to hear that Jess provided you with quick and effective support regarding your concern. If you need further assistance, please feel free to reach out to us.
★★★★★ 5/5
TrustpilotI cannot thank KFH Bromley enough
I cannot thank KFH Bromley enough, especially Jack, Daniel, and the entire sales team! From day one, they were absolutely fantastic, friendly, proactive, and always on top of everything. Their in-depth local market knowledge and excellent negotiation skills were a huge advantage and made a real difference in achieving an exchange in just seven weeks, which is incredible in the current market. They truly exceeded all expectations, going above and beyond to make the process smooth and stress-free. Communication was brilliant, and nothing was ever too much trouble. If you are looking for a team that genuinely cares, knows the Bromley market inside out, and gets results fast, I highly recommend KFH Bromley, a huge shout-out to everyone there for making this happen!
Peter · 12 December 2025
★★★★★ 5/5
GoogleI wanted to say thank you so much to Natalia at KFH Marylebone, she took me on a viewing and she was so helpful and patient with me and all my questions. I can’t recommend her enough, thank you again.
Louise · 17 February 2026
Agent replied · 17 April 2026
Thank you for sharing your experience, Louise. We are thrilled to hear that Natalia was so supportive and patient during your viewing. Our knowledgeable team is dedicated to providing quality service and understanding our clients' needs. We appreciate your recommendation and look forward to helping you find your perfect property.
★★★★★ 5/5
GoogleMihai was an absolute pleasure to deal with when we purchased our house. Very honest, sincere and went above and beyond to get the deal done. Many thanks Mihai, very much appreciated.
Gavin · 15 April 2026
Agent replied · 17 April 2026
Thank you for sharing your experience. We are thrilled to hear that Mihai was a pleasure to work with and provided you with honest and sincere support. Our knowledgeable team strives to go above and beyond to achieve truly successful outcomes for our clients. We appreciate your kind words and wish you all the best in your new home.
★★★★★ 5/5
GoogleEd Seares was incredibly helpful and professional throughout my husband and my property search. Even though the flat ultimately didn’t work out, he was kind, proactive, responsive, and genuinely invested in trying to find the right option …
April · 17 February 2026
Agent replied · 17 April 2026
Thank you so much for your kind words, April. We're thrilled to hear that Ed provided you with such reliable support during your property search. Your recommendation means a lot to us, and we hope to assist you again in the future.
★★★★★ 5/5
GoogleI haven’t bought a home just yet, but KFH Marylebone is truly amazing. knowledge, expertise and enthusiasm on the area is one of the reasons I shifted my search from Chelsea to Marylebone. Highly recommend!
Jylia · 17 February 2026
Agent replied · 17 April 2026
Thank you so much for your kind words, Jylia! We're thrilled to hear that our knowledge, expertise, and enthusiasm for Marylebone have made such a positive impact on your home search. We appreciate your recommendation and look forward to supporting you in finding the perfect home soon!
★★★★★ 5/5
TrustpilotReview
Hello, we have recently joined the KF&H agency. We are happy, but we want to thank Nick Di Palma especially for everything he has done for us. He always responds when we have problems with the house we live in (we rent it). Thank you Nick!
Borislav · 20 July 2026
★★★★★ 5/5
GoogleA huge thanks to Kemi for her amazing help with the referencing process. She kept me updated every step of the way and ensured everything was completed on time. Very efficient and helpful service.
Barış · 17 February 2026
Agent replied · 17 April 2026
Thank you so much for your kind words, Barış! We're thrilled to hear that Kemi provided you with amazing help and kept you updated throughout the referencing process. Your feedback highlights our commitment to customer-centric service and we look forward to supporting you again in the future!
★★★★★ 5/5
TrustpilotLinda Duffy at KFH handled the sale of…
Linda Duffy at KFH handled the sale of our house in Wimbledon and was excellent throughout. She got us six offers and provided the guidance we needed so we could weigh them properly rather than just chasing the highest number, the buyer we chose was the right one and stayed the course to completion.
Jason · 27 August 2026
Agent replied · 22 September 2026
Thank you for sharing your experience, Jason. We're delighted to hear that Linda provided excellent support throughout your sale. Her proactive approach and local expertise truly align with our commitment to delivering successful outcomes. We appreciate your recommendation and wish you all the best in your new adventure abroad.
★★★★★ 5/5
TrustpilotLily is a really great property manager!
Lily is a really great property manager and I really couldn’t do without her support. I’m very protective of my flat as I used to live there myself and few very attached to it. Lily’s speed, knowledge, experience and professionalism give me total peace of mind. Thank you Lily for the great collaboration.
AJ · 22 April 2026
★★★★★ 5/5
TrustpilotCompleted on our house sale in…
Completed on our house sale in Wimbledon today. Vinnay Patel at the Wimbledon Branch was our main contact. He was great to work with. He has a very calm manner and kept all parties fully informed throughout what turned out to be a long process. He kept our nervous first time buyers on board and answered all their questions speedily and honestly. I imagine they called him many times and he definitely took the pressure off me. I would definitely recommend Vinnay Patel and KFH. All staff I spoke to were friendly, professional and knew the market in Wimbledon very well. I had a few estate agents round to value the property and chose KFH as Linda Duffy (Manager) gave me lots of information on the recent sales in the street and how final sold price achieved which was really helpful. She gave very fair valuation advice and helped market the property quickly and get a quick sale. Glad I chose KFH.
Wimbledon · 21 August 2025
★★★★★ 5/5
GoogleWe had a fantastic experience working with Henrik. He was incredibly well-prepared, providing printed brochures for every property and even suggesting additional potential homes that fit our criteria perfectly. What really stood out was how he handled the unexpected... even when things outside of his control popped up, he managed them with total professionalism and kept the process smooth. It was a truly pleasant experience from start to finish. Highly recommended!
Iza · 3 April 2026
Agent replied · 17 April 2026
Thank you for your kind words, Iza! We're thrilled to hear that you had a fantastic experience with Henrik and appreciated his customer-centric approach and reliability. Your feedback means a lot to us, and we look forward to supporting you again in the future!
★★★★★ 5/5
TrustpilotGreat support from lettings manager
Nick Di Palma has been my lettings support manager and has been amazing. He is always highly professional, positive, supportive and solutions orientated.
John · 2 April 2026
Agent replied · 25 May 2026
Thank you for your kind words, John. We are thrilled to hear that our lettings support manager has provided you with such reliable and supportive service. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 3/5
TrustpilotA bad experience with one saving grace
Our experience renting with KFH has been mixed. The initial offer and contracting process for our flat in Balham which we moved into in 2024 went smoothly with great communication thanks to Alize.
Cally · 3 September 2026
★★★★★ 4/5
TrustpilotWe had some issues at the start. But
We had some issues with our tenancy before and when we first got our property which caused alot of things to be very stressful due to our letting agent but once we were passed on to our property manager, Nick Di Palma things went much more smoothly. He has been a huge help with any issues we have raised so far and has fought for us on a few occasions I believe if he continues to be our property manager he will make us truly love living here with kfh.
Stephen · 4 September 2026
★★★★★ 5/5
TrustpilotHighly recommend
We were lucky to have Linda Duffy from KFH Wimbledon support us in buying our new home. From start to finish, she was a great communicator and always easy to reach. Linda went above and beyond to guide us through the entire purchase process and was instrumental in helping us with issues even after the sale was complete. Her proactive approach made a big difference. We would highly recommend Linda and the team at KFH Wimbledon.
Ju · 16 September 2025
★★★★★ 1/5
TrustpilotPoor staff experience
We experienced unacceptably poor service regarding our change of sharer request. Despite providing two months' notice, the change was delayed by an additional 6, 7 weeks. Throughout this period, our numerous phone calls and emails went completely ignored, and staff were consistently unable to assist us. Furthermore, we visited the branch multiple times during posted business hours, only to find it closed. This complete lack of communication and competence caused us significant unnecessary stress. Given this experience, I am extremely dissatisfied with this branch and would strongly avoid using their services again.
London · 10 August 2026
★★★★★ 5/5
TrustpilotUsed KFH mortgage brokers when…
Used KFH mortgage brokers when purchasing a flat. Emma Marsden and Heather Jones were absolutely amazing, Emma was soo incredibly supportive throughout the process, going above and beyond and at the end of the process Heather was constantly checking in with me to know where we were at within the process. Will be recommending them to everyone I know who is looking to purchase a property.
Bethany · 9 November 2025
★★★★★ 5/5
TrustpilotSupport
KFH have been our managing agent for many years now and I have always found the support to be professional, timely and very helpful. Shikha was a brilliant managing agent for some time and has handed the baton onto Lauren who is doing a wonderful job in supporting me as a landlord.
Louise · 9 March 2026
★★★★★ 1/5
TrustpilotTerrible experience with Tim Beattie in…
Terrible experience with Tim Beattie in West Dulwich. Do not sell your home with him. There was a lack of communication, he doesn’t listen, he doesn’t answer calls, and he is simply ill-mannered. I do not recommend him and pity the team working under him.
Anonymous · 25 April 2026
★★★★★ 5/5
TrustpilotExceptional Service from Andree at KFH
We’ve had a fantastic experience renting our property through KFH, thanks to Andree. She is professional, friendly, and incredibly responsive to any questions or concerns we've had throughout our tenancy so far.
Emma · 22 July 2026
★★★★★ 5/5
TrustpilotGreat service
Maria Sanchez has been absolutely amazing to my property manager. Professional, kind and extremely responsive.
Marco · 2 April 2026
Agent replied · 25 May 2026
Thank you for your kind words, Marco. We are thrilled to hear that Maria has been professional, kind, and responsive. If you need anything further, please feel free to reach out to us.
★★★★★ 1/5
TrustpilotWe've been waiting close 5/6 months for…
We've been waiting close 5/6 months for a basic tenancy changeover - with other estate agents this would take us 2 weeks in London. For some of this time they just stopped replying to basic emails asking about it. They only started responding to us once the outgoing flatmate threatened to go to the ombudsman. They tried to evict us in May before the laws changed, and gave me about 2 working days to fix the HMO licence issue for this. (We had failed an HMO licence check maybe 5 months prior to that. - It was a fixable issue that the HMO didn't seem to be too worried about, so I am not sure why they decided to only work on this a couple of days before the laws changed, which gave us very little time to fix the issue at hand and meant we were close to being evicted. I'm also not sure why they hadn't decided to 'protect' our landlord when we initially failed the check which was the reason given to us for their actions? They also didn't explain it to our landlord particularly well, and we're lucky we know them well and could discuss it ourselves.) They often don't turn up for fire and safety inspections and sometimes when they have done they don't know what they are looking for. - We have a simple process so it's easy to check. They have a high changeover of staff. One staff member made up a law, I believe, which was kind of understandable but a bit weird. They outsource everything to other companies that don't make sense and sometimes need additional charges from us - it's not much but annoying given how slow and incompetent they are. All the companies they outsource to don't work. Especially goodlord. Do not listen to them when they say goodlord are easy to get hold of and easy to use. Goodlord require a serious amount of unnecessary and invasive information and we believe are likely selling data because it just does not make sense. Also everything they do is AI. For previous tenancy changeovers my flatmate had to go in and physically shout at KFH to get something started, which is not particularly usual behaviour for that flatmate and I think they had to do that twice. We managed to move a flatmate in once because we were told that everything was complete, for them then to ask for references about three weeks later. We are not protected by the housing rights act, but got written protections from a property manager about payments due to this concern (who we think left shortly after). They were very happy to try and forget that we had this in writing, and made us consistently bring it up whenever we had a change in sharer as they try and charge us serious money because we're not protected by the law. I believe my landlord also had to ask them about the fees they were charging them because they became a bit ridiculous.
Xx · 20 July 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
