Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAmazing experience
I cannot thank Linda Duffy enough for her incredible support during my recent flat purchase. She went above and beyond at every single step of the process. Linda was always just a phone call or email away, ready to assist with any queries and guiding me smoothly through to completion. If you want a stress-free property purchase with an estate agent who genuinely cares, look no further than Linda!
Andreia · 28 August 2026
Agent replied · 22 September 2026
Thank you so much for your wonderful review and for taking the time to share your experience. We’re delighted to hear that Linda was able to support you throughout your flat purchase and make the process as smooth and stress free as possible.
Congratulations on your new home, and we wish you all the very best for the future. 🏡✨
★★★★★ 1/5
TrustpilotLetted a flat through KFH west london
Letted a flat through KFH in west London. Was bombarded by calls and emails for the following month from multiple KFH offices regarding other letting opportunities - despite having made it very clear that I had already moved into one of their flats. Agents were consistently rude, dismissive and at one point threatened eviction proceedings because I didn’t want them showing the flat to potential buyers on Sundays. Hounded me for a decision up until the point I transferred them money for the deposit, at which point they couldn't properly keep track of the fact I had already sent them money, and then they started with aforementioned. They’ve overvalued the flat I was staying in which led to them showing the flat multiple times a week to potential buyers for the duration of my tenancy. It’s been on the sales market for ages and I don’t expect them to find a buyer given their tactics. All in all - highly unprofessional and would never recommend them to anyone looking to buy or rent, and found myself regretting letting the flat due to their nuisances caused.
A · 12 April 2026
Agent replied · 25 May 2026
Thank you for taking the time to share your experience
I’m really sorry to hear how frustrating and overwhelming this situation has been for you. Moving into a new home should feel straightforward and positive, and it’s clear that the level of communication you received, along with the way certain situations were handled, fell well short of expectations.
Being repeatedly contacted after you had already secured a tenancy must have been incredibly disruptive, especially when you’d made your circumstances clear. On top of that, being met with dismissive or rude interactions and feeling pressured around viewings particularly with something as sensitive as potential eviction
would understandably cause a great deal of stress and concern.
We also appreciate how confusing and unsettling it must have been for your payment to not be properly tracked, especially at such an important stage in the process. That kind of administrative oversight can erode trust very quickly, and we completely understand your frustration.
Your feedback highlights several areas where the experience did not meet the standard you should expect
Thank you again for being so candid about what happened. Feedback like yours is invaluable in identifying where things have gone wrong and ensuring that improvements are made so others do not have a similar experience. We are genuinely sorry for the inconvenience and stress this situation has caused you.
Wishing you a much more positive experience going forward.
★★★★★ 5/5
GoogleMihai was a fantastic agent throughout the entire process of buying my first home. As you can imagine, it was a long and far more daunting process than it looks on TV, but from start to finish he was incredibly informative and explained complex concepts in a simple, easy-to-understand way.
He was always available whenever I needed to talk, and out of everyone involved in the deal, I can honestly say he was the one most on top of things at all times. He kept pushing the process forward, communicated regularly with the solicitors, and helped get me into my new home as quickly as possible.
I would definitely recommend Mihai to anyone looking for a reliable, knowledgeable, and proactive agent
Richard · 10 April 2026
Agent replied · 17 April 2026
Thank you for sharing your experience, Richard. We are thrilled to hear that Mihai provided such knowledgeable and supportive guidance throughout your journey. Our team is dedicated to ensuring reliable communication and achieving truly successful outcomes for our clients. If you need any further assistance, please feel free to reach out to us.
★★★★★ 5/5
GoogleAs expats moving from the US to London for work, my wife and I were pretty novice when it comes to letting in the UK. Ed and Tom made our experience as easy as could be, even during a difficult negotiation. Their communication was top notch and we never felt like we were in the dark about where we were in the process and what the next steps were. I can’t thank them enough for their efforts and help securing our flat in Marylebone. Highly recommend this team!
Chris · 3 April 2026
Agent replied · 17 April 2026
Thank you so much for your kind words, Chris. We're thrilled that Ed and Tom provided you with reliable support and made your letting experience in London as easy as possible. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotHolly and Caroline are the reason I stayed with KFH
I had a great time working with KFH over the past decade as an overseas landlord. I would say brand and people are what really make a difference there. Holly Ormonde as my Property Manager and Caroline Duvergier as the Regional Branch Director are excellent at their job and have truly looked after my property over the years. Both are highly competent, responsible and efficient, always providing the best solutions / advices at the right time. Holly is always helpful and responsive, resolving issues in a timely manner. Caroline has been at the leadership role for a long time and does a fantastic job overseeing the entire operation, making sure every customer’s request gets answered, no matter big or small. They are the reason I chose to stay with KFH for this long and I will always be grateful for their support and service.
Iris · 14 August 2026
★★★★★ 5/5
TrustpilotSmooth process.
Selling your home can be hard at times but Matthew from KFH made the whole process easy, from the valuation to the open day he had arranged at my property. He kept me informed throughout and was always on the end of a phone or email if I needed reassurance or information Thank you to Matthew and team.
Thomas · 18 May 2026
Agent replied · 25 May 2026
Thank you for sharing your experience. We're delighted to hear that Matthew made the selling process easy and kept you informed throughout. Our team is dedicated to providing reliable support and achieving truly successful outcomes for our clients. If you need any further assistance, please don't hesitate to reach out to us.
★★★★★ 5/5
GoogleWorked with Mihai to find and close the purchase of our first property. Standup guy, responsive, good vibes but also knows how to be a bit more serious regarding moving things along if need be. Would recommend his council and workmanship to anyone who's looking to move forward with property purchases.
Pritam · 10 April 2026
Agent replied · 17 April 2026
Thank you for sharing your experience, Pritam. We're glad to hear that Mihai provided reliable support and maintained a good balance between professionalism and approachability. Our goal is to ensure truly successful outcomes for our clients, and your recommendation means a lot to us. If you need any further assistance, please feel free to get in touch.
★★★★★ 1/5
TrustpilotTerrible experience
Terrible experience from Bayswater branch. Offer was accepted, I asked for confirmation on flooring (it was being replaced and was TBC) agent agreed to check with landlord. Heard nothing back for 3 days - I called to ask for an update and was told they'd rented to another person instead who didn't ask questions. Valentina the manager was rude and dismissive and hung up on me. I called back to ask them to send me complaints contact - they never did. Called up their regional manager and complained - he was zero help and although said he would follow up - never did. AVOID. they are the type that gives estate agents their bad name.
Dan · 29 April 2026
★★★★★ 5/5
TrustpilotWe cannot thank Ivan Marla at E Dulwich…
We cannot thank Ivan Marla at KFH (E Dulwich) enough for helping us secure our new rental property ! As a family with 2 young kids looking for a home in a very competitive market, Ivan was a beacon of professionalism and efficiency. He listened carefully to our needs (kid-friendly neighborhood and close to schools, etc.) and only showed us properties that truly fit our criteria. His communication was brilliant throughout the entire process, he was open and honest at all times, and even called on his days off to ensure he keeps us informed, which kept me at ease. Thanks to his dedication, we found a great home and finalized everything smoothly on schedule. I would highly recommend Ivan :)
Rahul · 27 April 2026
★★★★★ 1/5
TrustpilotWe rented the 41A property and…
We rented the 41A property and discovered that the landlords parents lived beneath us. They opened a number of our packages and mail and have a camera which films the road and one which films the door in and out of 41A so that they can watch you.We complained a number of times and were ignored by the landlord and the estate agent. It took us over 5 months to secure our deposit, the landlord tried to claim £2177.790 for 'damages' caused by a roof leak that was their responsibility. After going through TDS they only took £130 for 'professional cleaning' which was not on the contract.
Imogen · 14 August 2026
Agent replied · 22 September 2026
Thank you for sharing your experience with us. We sincerely apologise for the issues you faced regarding privacy and the lengthy deposit resolution process. We understand how distressing it must have been to deal with these concerns, especially when they were beyond your control. We appreciate your feedback and encourage you to reach out to us directly if you would like to discuss this further. We wish you all the best in your current home.
★★★★★ 5/5
GoogleA big thank you to Ella for all the time & effort she has put in to finding my idea property. Her knowledge of the area & guidance has been priceless, every viewing ticked my box so she totally understood & listened to all my specific requirements . I can’t recommend Ella more highly enough .
Robert · 17 February 2026
Agent replied · 17 April 2026
Thank you so much for your kind words, Robert. We're happy to hear that Ella's knowledge and support helped you with your property search. Your recommendation means a lot to us and we look forward to serving you again in the future.
★★★★★ 1/5
TrustpilotIf I could give 0 stars, I would
I work for a charity that lets a house through KFH. KFH are bureaucratic, inefficient, and obstructive. Still waiting for a new tenancy agreement (which included a rent rise) five months after one of the old tenants moved out. On top of exorbitant letting fees, they charge for every small task. Convert your tenancy under the Renters' Rights Act? That will be £25 + VAT. Organise an EICR? That will be £35 + VAT admin charge, on top of the cost of the actual EICR. But be warned... once KFH have put tenants in place for you, no other letting agent will touch the property until all of those tenants have left, so you will be stuck in the KFH nightmare with no recourse but to write awful reviews about them while you dream of better letting agents (I use a good letting agent for another charity, so I know they exist).
JR · 4 August 2026
Agent replied · 22 September 2026
Thank you for sharing your experience with us, JR. We sincerely apologise for the frustration caused by the delays in your tenancy agreement and the associated costs. We understand how crucial reliable communication and efficient administration are in tenancy management. We are committed to improving our processes and would appreciate the opportunity to discuss your concerns further.
★★★★★ 5/5
GoogleAlthough I haven’t bought a property yet, I will be buying through Natalia. The viewing process with Natalia at KFH Marylebone was excellent. She was well prepared, knowledgeable, and made each viewing feel relaxed and informative without any pressure. Everything was smooth, professional, and really well organised. Highly recommend viewing with Natalia.
Mr · 17 February 2026
Agent replied · 17 April 2026
Thank you so much for your kind words, Moiz! We're thrilled to hear that your viewing experience with Natalia was excellent, well organised, and informative. We look forward to supporting you in your property journey and appreciate your trust in our customer-centric service.
★★★★★ 5/5
TrustpilotStar Agents a representation of professionalism
I had the absolute incredible professional and proactive agent namely Emirson Hajrizaj who was an absolute trooper who took me through the entire process of buying my first property and all the good poket areas within South East London. I was extremely impressed with his dedication and attitude towards finding a property that was not only suitable but also ideal for my business. I would highly recommend that these guys represent an example of ideal agents and they really care for your future and well being. Thanks Emirson, I will definitely hit you up for my next buy. Thanks again for being so patient and understanding through the entire process. I wish you guys well and hope to see you soon for my next property.
Pav · 8 March 2026
★★★★★ 5/5
TrustpilotMohamed and his team (Alisdair and…
Mohamed and his team (Alisdair and Chris) have been amazing. I have two properties rented out by them. They have gone out of their way to deal with any issues I’ve had and dealt with it courteously and promptly. With regards to getting tenants, they listen to your remit, and have been proactive in getting appropriate tenants which I have had difficulties with past letting agents. Whenever I call Mohammed, he gives me excellent and honest advice, and always goes above and beyond what is required of him. I am really pleased with the service KFH lettings team has given me over the years and would definitely recommend them to others.
Jamuna · 4 March 2026
★★★★★ 5/5
TrustpilotExcellent property management
Shane has been our property manager for a year now and has been outstanding. He is always available to reach out to and has resolved issues in a timely manner and checked in afterwards to confirm they have been resolved. Would highly recommend him.
Marina · 2 April 2026
Agent replied · 25 May 2026
Thank you for your kind words, Marina. We are pleased to hear that Shane has provided you with reliable support and timely resolutions. Please reach out if you need any further assistance.
★★★★★ 1/5
TrustpilotNon-professional and Poor service- Disappointing.
KFH promised much and some of the staff were engaging and possessed good communication skills which suggested that they would do what they stated. Sadly, they did not do this and put forward an inappropriate 'tenant' that did not truly exist. It was a rapid tenant proposal, indicating limited investigation or validation. There was poor financial evidence. Much of this process seems to have been done by other companies and there was no consistent KFH governance/ oversight. Once in the house it was used by multiple people against the direct instruction for a family tenant. The property suffered much damage, memories of a house and home were ruined and finally the 'tenant' was evicted.
Peter · 25 February 2026
★★★★★ 5/5
TrustpilotExcellent experience with KFH
Excellent experience with KFH during my remortgage. Fred Abayeta and Sharon Seale were outstanding throughout the entire process. Their advice was always clear, practical, and very helpful, and I felt fully supported at every stage. I was kept constantly updated and any questions or missing documents were handled quickly and efficiently. The whole process was smooth and stress-free thanks to their professionalism and responsiveness. I couldn’t recommend them more highly.
Adrian · 28 April 2026
★★★★★ 5/5
TrustpilotNick Di Palma is a huge asset to KFH
Nick Di Palma is a huge asset to KFH. He is prompt, efficent and to date has always done his best to get an issue resolved for the best outcome for the landlord an the tenant. As a landlord this makes my life easier and this is why I pay the managing fee to KFH. It is helpful to know that I can rely on Nick.
Trish · 22 May 2026
★★★★★ 5/5
GoogleI’d like to thank Paulina Korol from Marylebone office for doing her absolute best to secure a flat for me. She was always quick to respond, very helpful with my questions, and kept me updated throughout the whole process. Her support made everything much less stressful and I really appreciate her support.
Second · 17 December 2025
Agent replied · 17 April 2026
Thank you for your wonderful review. We are thrilled to hear that Paulina provided you with such reliable support and made the process much less stressful for you. Your appreciation means a lot to us and we look forward to serving you again in the future.
★★★★★ 5/5
TrustpilotPM Andree is great
My experience with KFH has been made genuinely positive thanks to Andree, the Property Manager. Her professionalism, responsiveness, and deep knowledge, supported by her long tenure, have consistently set the standard. She has been outstanding throughout, ensuring clarity, continuity, and a steady hand whenever needed.
D · 7 September 2026
★★★★★ 5/5
GoogleEd Seares is the best! He was extremely helpful and we are grateful that he found us the exact property we were looking for. We thank the whole team at KFH, they are extremely supportive and highly recommend them!!!
Shazia · 17 March 2026
Agent replied · 17 April 2026
Thank you for sharing your wonderful experience, Shazia. We are thrilled to hear that Ed was so helpful in finding the perfect property for you and your family. Our team is dedicated to providing reliable support and achieving truly successful outcomes for our clients. We appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotExcellent property manager - Shelby Lizzul-Nicolini
We are giving 5 stars due to the absolute class act and professionalism displayed by your new hire, Shelby Lizzul-Nicolini. She is an excellent communicator, her approach to mediation of tenant and landlord matters is measured, impressive and genuinely appreciated. She may have only just joined KFH, we think her brilliance deserves to be acknowledged. I expect she has a very impressive career ahead of her.
James · 15 August 2026
Agent replied · 22 September 2026
Thank you, James, for your wonderful feedback. We are thrilled to hear about the professionalism and communication skills displayed by our new team member. It’s rewarding to know her approach to mediation is appreciated and recognised. We are committed to delivering reliable and supportive service to all our clients.
★★★★★ 5/5
GoogleI've been working with them since my first flat rental and they are absolutely amazing!
I would really like to thank Jade with her huge help and support, very promt response and actions with every aspect of property management 🤩 …
Deniz · 17 February 2026
Agent replied · 17 April 2026
Thank you for sharing your wonderful experience with us. We are thrilled to hear that you were provided with such supportive and prompt assistance. Our goal is to ensure reliable property management that aligns with our clients' needs. Please reach out if you need anything further as we are always here to help.
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