Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had Fraser managing my flat for over an year and they were extremely supportive, moved very fast in fixing the issues that I highlighted and overall we had a very good communication. I would totally recommend Frasier as the most reliable agency I ever encountered. Dan.PositiveResponsiveness, Quality, Professionalism
Dan · 25 October 2022
Agent replied · 24 October 2024
Hi Dan,
Thank you so much for taking the time to send this!
We’re so happy that you have had a great experience managing your property with us. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!
Best Wishes,
Fraser & Co Team
★★★★★ 5/5
GoogleGreat experience with Fraser & Co. George found me a lovely flat and has made sure we are all settled! Many thanks
Megan · 10 October 2026
★★★★★ 5/5
GoogleI was worked with Anna Blakeborough (property management consultant) during my stay at Fraser&Co managed property. She was very caring, understanding, and fast response for any issues I required. She helped me a lot during my stay and I am very appreciated it. Many thanks to you Anna.
Vera · 25 October 2022
Agent replied · 24 October 2024
Dear Vera,
Thank you so much for taking the time to write the review:) We are pleased to hear you are happy with the service you received from Anna. We will pass on your kind words to her, she will be thrilled.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
TrustpilotCuttly is a cut above the rest
I've been promoting my art and looking for a job at the same time so Cuttly was the perfect solution. From my research, the analytics are 100% accurate and they update faster than Google Analytics.
The free service is excellent but if I had to track more than a couple of links I would sign up for the subscription service. As a former New Yorker who now lives in Australia, I'm having major US quality customer service withdrawal. Cuttly reminded me of the good old days:)
Bradley · 14 October 2022
★★★★★ 5/5
GoogleFraser & Co did a fantastic job for us, especially Charlotte, finding us a suitable buyer, doggedly being on top of the conveyancing process, and going the extra mile when we needed her. 100% recommend!
Lev · 25 October 2023
Agent replied · 24 October 2024
Dear Lev,
Thank you so much for taking the time and giving our Paddington branch a 5-star review in particular our Charlotte. We are so pleased to hear that Charlotte was so helpful and did a fantastic job finding you a buyer.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleI recently bought an a apartment and dealt with George Ratcliffe who was very professional, always kept me updated and answered any questions I had even on days he was not working. I would highly recommend George and Fraser & Co to anybody who is looking to purchase a property. ThanksPositiveResponsiveness, Quality, Professionalism, Value
M · 25 October 2021
Agent replied · 24 October 2024
Congratulations on your new property and thank you so much for your amazing review! We are so glad you had a seamless experience with George and Fraser & Co as a whole.
We hope you enjoy your new place Mohsen.
All the best,
Fraser & Co Team
★★★★★ 5/5
GoogleGeorge did an excellent job - he is competent and responsive, and sorted out a variety if things very quickly.
Miha · 4 October 2026
★★★★★ 1/5
GoogleShocking communication from the senior staff, including management. Multiple ignored correspondence, failure to acknowledge or apologise for errors on their side. Would absolutely not trust this company with my money or as a tenant again.
*in reply to the below. An official complaint was raised and I have emails which include Edward Sheraton and Robert Fraser, if they are not senior then please do get in touch as this means your complaint procedure has not been carried out within company guidelines?
Jessica · 29 November 2023
Agent replied · 24 October 2024
Dear Jessica,
We are sorry to hear that you felt that the service review that you received was not satisfactory . We aim to ensure a seamless post tenancy transition; however, we cannot offer a specific timeline for things like deposit disputes, check-out disputes and anything managed by a third party provider as it is entirely up to their processing times . Please note that all client communication is handled by the property management team, or negotiators. Senior management is unlikely to get involved unless your issue was escalated or was left unresolved for long period of time. We can see from our records that that was not the case. If you would like to discuss anything further, please email us on info@fraser.uk.com alternatively you can ring us on our main line number at 02077235645 and we would be very happy to help.
Fraser & Co Team
★★★★★ 5/5
GoogleEdward has been a huge help with very professional support and advice. Things sometimes don't go to plan and that is when you need the professionals to be there for you. Thank you Edward for the very effective and persistent help. Great management skils!
Trevor · 25 October 2022
Agent replied · 24 October 2024
Dear Trevor,
Thank you so much for giving our Paddington branch a 5-star review in particular Edward. We are so pleased Edward provided you with such a professional service and support.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleMy renting agent George is so professional, really happy to deal with people like him, everything is so smooth and going well working with him, best renting agent of all time, highly recommend!!
Jiajun · 12 March 2025
★★★★★ 5/5
GoogleThanks Rumina for your help with my move and your quick responses to all my questions. I thought that went very smooth and straight forward, so it made moving less stressful. Also very pleased with Fraser & Co procedures, very good system put in place. Thanks!PositiveResponsiveness, Quality, Professionalism, Value
Cristina · 25 October 2021
Agent replied · 24 October 2024
Dear Cristina,
Thank you so much for taking the time to write your review!
We are so pleased that you are happy with the service you received from our dedicated team. We will pass your kind words on to Rumina, she will be thrilled to hear your feedback.
Best wishes,
Fraser & Co Team
★★★★★ 5/5
GoogleMet George, he has been very professional during the renting process and always extremely responsive.
Giovanni · 11 February 2026
Agent replied · 11 October 2026
Hi Giovanni,
Thank you so much for your five-star review! We are delighted to hear that George provided such professional and responsive service throughout your renting process. Feedback like yours is incredibly valuable to us as it reinforces our commitment to supporting our tenants every step of the way. We hope you are settling in well and look forward to assisting you again in the future.
Kind Regards, The Fraser & Co Team
★★★★★ 5/5
GoogleJarul was very helpful in explaining how they market properties. I’m not ready to sell yet, but would go to them when I am. Definitely recommend!
Kyra · 29 November 2023
Agent replied · 24 October 2024
Dear Kyra,
Thank you so much for taking the time and giving our Paddington branch a 5-star review in particular Jarul. We are so pleased to hear that Jarul was so helpful in explaining the property market.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleIt has been wonderful working with Ms Sam over the past few months. She is one of the best property managers I have encountered so far. She is professional, follows through on all matters and always keeps us informed.
I was very impressed with her recent help in resolving my balcony glass door issue. She was efficient in finding me a reliable contractor to replace the door. Once again, thank you, Sam!
Connie · 10 May 2025
★★★★★ 5/5
GoogleIt was me and my friend’s first time renting a property and throughout the tenancy, the team were very helpful and understanding. A big thank you to Anna and Jack, who took the time and energy to make sure the little hiccups were resolved! :)
Bodrul · 25 October 2021
Agent replied · 24 October 2024
Hey Bodrul,
Thank you so much for taking the time to send this!
We’re so happy that you had a great first time renting a property with us and especially with Anna & Jack. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!
Best Wishes,
Fraser & Co Team
★★★★★ 5/5
GoogleI am very happy with the service Sam El Jani!, she is very professional in handling all my matters. Thank you very much. 🥰 …
Koh · 11 October 2025
Agent replied · 11 October 2026
Hi Koh,
Thank you for the lovely review! We're so pleased to hear Sam El Jani provided such professional and attentive service. Your feedback means a lot to us, and we hope to assist you again in the future.
Kind Regards,
The Fraser & Co Team
★★★★★ 4/5
GoogleWe had a good experience the team are experienced and helpful they know what is required. Communication was good and timely. Overall a very good experince.
Veena · 1 October 2025
Agent replied · 8 October 2025
Hi Veena,
Thank you for your wonderful feedback! We're delighted to hear you had a very good experience and that our team's knowledge and timely communication stood out. We look forward to the opportunity to assist you again.
Kind Regards,
The Fraser & Co Team
★★★★★ 5/5
GoogleGreat letting agency, manager Sam El Jani has always been quick to respond and resolve any issues.
Igor · 11 December 2025
Agent replied · 11 October 2026
Hi Igor,
Thank you for your kind words! We're delighted Sam has provided you with such efficient service and will be sure to pass on your compliments.
Kind Regards,
The Fraser & Co Team
★★★★★ 5/5
GoogleRumina is very nice and super helpful, she helped me a lot and advised me on different aspects from the apartment search to moving in and settling down. Truly appreciate her support throughout the process!
Ninjin · 25 October 2022
Agent replied · 24 October 2024
Dear Ninjin,
Thank you so much for giving our Paddington branch a 5-star review in particular Rumina. We are delighted to hear that Rumina provided great support and guidance throughout your property journey.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleHas been a long journey in purchasing, and Jordan Horne has been great through the entire process. Always responsive to the many requests and provided us with regular updates throughout the entire journey. Would definitely have Jordan help us with our next purchase in the future!PositiveResponsiveness, Professionalism
James · 25 October 2020
Agent replied · 24 October 2024
Dear James,
Thank you so much for taking the time to write your 5-star review for our Paddington Branch.
We are so pleased that you had a great experience with our dedicated team in particular Jordan who was professional and responsive on your purchasing journey. We will pass your kind words on to him, he will be thrilled to hear your feedback and thank you for your recommendation.
Best wishes,
Fraser & Co Team
★★★★★ 5/5
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Cutt.ly is an excellent URL shortening service that offers convenience, data analytics, and even a preview mode to guard against potentially unsafe websites. The user experience is seamless, and the customer service is prompt and helpful in resolving any issues. I highly recommend Cutt.ly for anyone looking for a reliable and feature-rich URL shortening solution.
JackyCCF · 13 October 2023
★★★★★ 1/5
GoogleSpoke to a letting salesman named George. Rude and condescending. He should be fired. An absolute disgrace.
Shane · 11 August 2026
★★★★★ 5/5
GoogleMs Sam El Jani sorted the repair quickly and efficiently. Very impressed with this service. Thank you .
Antony · 11 November 2025
Agent replied · 11 October 2026
Hi Antony,
We appreciate you taking the time to share your experience. It's great to know that Sam provided you with such efficient service and resolved your repair issue promptly. We'll be sure to pass on your kind words.
Kind Regards,
The Fraser & Co Team
★★★★★ 5/5
GoogleFreston in the Accounting team is always helpful in solving any issues related to finance and accounting. Fast and reliable service.
Colin · 11 October 2025
Agent replied · 11 October 2026
Dear Colin,
Thank you so much for your fantastic 5-star review! We're delighted to hear that Freston in our Accounting team provided you with fast and reliable service, and was so helpful in resolving your finance and accounting issues. Your kind words mean a lot to us, and we'll be sure to pass them on to Freston. We appreciate your business and look forward to assisting you with any future property needs.
Kind Regards,
The Fraser & Co Team
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