Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleIt was me and my friend’s first time renting a property and throughout the tenancy, the team were very helpful and understanding. A big thank you to Anna and Jack, who took the time and energy to make sure the little hiccups were resolved! :)
Bodrul · 25 October 2021
Agent replied · 24 October 2024
Hey Bodrul,
Thank you so much for taking the time to send this!
We’re so happy that you had a great first time renting a property with us and especially with Anna & Jack. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!
Best Wishes,
Fraser & Co Team
★★★★★ 4/5
GoogleWe had a good experience the team are experienced and helpful they know what is required. Communication was good and timely. Overall a very good experince.
Veena · 1 October 2025
Agent replied · 8 October 2025
Hi Veena,
Thank you for your wonderful feedback! We're delighted to hear you had a very good experience and that our team's knowledge and timely communication stood out. We look forward to the opportunity to assist you again.
Kind Regards,
The Fraser & Co Team
★★★★★ 5/5
GoogleRumina is very nice and super helpful, she helped me a lot and advised me on different aspects from the apartment search to moving in and settling down. Truly appreciate her support throughout the process!
Ninjin · 25 October 2022
Agent replied · 24 October 2024
Dear Ninjin,
Thank you so much for giving our Paddington branch a 5-star review in particular Rumina. We are delighted to hear that Rumina provided great support and guidance throughout your property journey.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleHas been a long journey in purchasing, and Jordan Horne has been great through the entire process. Always responsive to the many requests and provided us with regular updates throughout the entire journey. Would definitely have Jordan help us with our next purchase in the future!PositiveResponsiveness, Professionalism
James · 25 October 2020
Agent replied · 24 October 2024
Dear James,
Thank you so much for taking the time to write your 5-star review for our Paddington Branch.
We are so pleased that you had a great experience with our dedicated team in particular Jordan who was professional and responsive on your purchasing journey. We will pass your kind words on to him, he will be thrilled to hear your feedback and thank you for your recommendation.
Best wishes,
Fraser & Co Team
★★★★★ 5/5
TrustpilotOne of the excellent URL shortener providers.
Cutt.ly is an excellent URL shortening service that offers convenience, data analytics, and even a preview mode to guard against potentially unsafe websites. The user experience is seamless, and the customer service is prompt and helpful in resolving any issues. I highly recommend Cutt.ly for anyone looking for a reliable and feature-rich URL shortening solution.
JackyCCF · 13 October 2023
★★★★★ 5/5
GoogleExcellent service when selling my flat. Andrew was always quick to respond and accommodating and helpful when we were overseas.
Diana · 25 October 2023
Agent replied · 24 October 2024
Dear Diana,
Thank you so much for giving our Marylebone branch a 5-star review in particular Andrew. We are delighted to hear that Andrew provided you with an excellent service when selling your flat. We will pass on your kind words.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 1/5
GoogleAvoid this company! They took care of the property management in the flat I was renting. Firstly, it look three months from the start of tenancy to fix issues with kitchen pipes which meant I had to wash dishes in the bathroom during that time. I moved out of the flat in August and I still haven't received my deposit back after over two months. It took forever to agree on the final amount after they shamelessly tried to charge me for things I certainly wasn't liable for (most of these were clearly listed in the check-in inventory), and I had to spend a lot of time to go through each item in their claim. After we agreed to a much lower (but still probably too high) amount it's been over three weeks. I was told I didn't need to action anything via DPS directly and I'd be paid a few days later but it turns out I did and I wasn't paid a few days later. They seem like a pretty chaotic business, they've also checked three times with me if I've returned the keys. Hopefully I will now finally be paid and don't have to waste any more of my time with them.
Juha · 25 October 2022
Agent replied · 24 October 2024
Dear Juha,
I am sorry that you have experienced difficulties and poor service from our office. I will look into the complaints that you have raised as a matter or urgency and will contact you directly to resolve.
Please accept my apologies in the meantime for the trouble you have had. Please feel free to message me direct in the meantime at David.parris@fraser.uk.com
David Parris
Operations Director
★★★★★ 1/5
GoogleAbsolutely shockingly awful management and communication. I was in a shared tenancy via this agency and upon leaving the property there was no responses to my emails for the replacement tenants new paperwork. Well over 2 months on and this is still unresolved despite me continually chasing, only to find out the property manager has left and no one is picking up the work in the meantime. I would not recommend working with this agency or renting a property via them.
Imogen · 25 October 2022
Agent replied · 24 October 2024
Dear Imogen,
I was sorry to learn of your experience with our firm. I can see that you were a joint tenant for a month from May to June this year.
I will look into any issues this side but would be grateful if you could DM me via our website and let me have more detail.
David
★★★★★ 5/5
GoogleExcellent and friendly service! They were always available for any questions that I had and always had a friendly approach. Both Lord and George were extremely prompt with everything and made the process seamless. Highly recommend!!PositiveResponsiveness, Quality, Professionalism
Monica · 25 October 2021
Agent replied · 24 October 2024
Dear Monica,
Thank you so much for taking the time to write this review and for the recommendation!
I have passed your kind words on to Lord & George, they will be thrilled to hear the wonderful feedback to have given them and our team.
Best wishes,
Fraser & Co Team
★★★★★ 5/5
GoogleFraser & Co. Property Management Service has consistently been professional and efficient in the 5 years I have rented through them and I'd especially like to highlight Shama and Hadi for their outstanding customer service. Every query is handled promptly and with great care, ensuring a smooth and stress-free process. It's rare to find such attentive support in property management.
Nik · 9 June 2025
★★★★★ 1/5
GoogleRented from this branch for a year and had a very unpleasant experience. They handed us over a dirty property, took months to get rid of unusable furniture, didn't give good maintenance to the property and then unfairly deducted money from our deposit where we had written and graphic proof on all the points. Needed to raise a case with the deposit protection company. Do not recommend using them at all as they are untrustworthy and it has costs us a lot of time and stress to deal with them.NegativeResponsiveness, Quality, Professionalism, Value
David · 25 October 2021
Agent replied · 24 October 2024
Thank you for your review. The manager of the department has looked into your complaint further and the history of your tenancy whilst you were renting through Fraser & Co.
We were in agreement with you that there were some areas in the property that had not been cleaned to a professional standard when you first moved in however, when it comes to the end of your tenancy, you are expected to hand the property back in the same cleanliness condition in which you received the property in. It was noted on the check out that the property was cleaned to a domestic standard throughout and you were charged for additional cleaning. To be clear on this matter, the landlord will ultimately make the final decision with regards to deposit charges and not Fraser & Co as an agency. The TDS is the governing body to protect tenants with regards to any unfair charges and a dispute was raised by a member of the team in good time and we all await the final decision.
With regards to the maintenance of the property, we note an issue with an appliance which was dealt with in a good timely manner and works to the appliance was carried out by a contractor.
We are quite surprised to read your complaint as the correspondence between yourself as the tenant and our employees has always been pleasant and professional and you did not raise any concerns throughout your tenancy until now. If your concerns were voiced at this time, we could have done more for you during the tenancy.
The Head of Property Management would be happy to discuss any concerns with you further.
★★★★★ 5/5
GoogleRumina the agents we were in contact with at Fraser & Co were extremely helpful and professional. She was incredibly responsive, even out of office hours, in order to facilitate the process as quickly and as easily as possible. She was very understanding in regards to all our requests / enquiries and happy to go above and beyond in order to make sure we were put at ease within the process. My wife is very happy with our new flat even tho she wasnt sure in the begining of the process! Deffinatly recomending Fraser & Co And our special thanks goes to Rumina for all shes done for us! ❤🙏PositiveResponsiveness, Quality, Professionalism, Value
Omid · 25 October 2021
Agent replied · 24 October 2024
Hi Omid,
Thank you for the kind words. We are delighted to hear that you had such a great experience interacting with Rumina and other members of our team. We know how important it is to understand our customers needs and requirements. We are glad to hear that Rumina from our Paddington team was able to accomplish that for you.
Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you taking the time to send us this helpful response.
Best wishes,
Fraser & Co Team
★★★★★ 5/5
GoogleSpecial mention to Ariel that has been incredibly responsive and helpful!
Olivier · 25 October 2023
Agent replied · 24 October 2024
Hi Olivier,
Thank you so much for leaving such a wonderful review for Ariel we will make sure that it is passed on.
Best wishes,
Fraser & Co
★★★★★ 1/5
TrustpilotLink not Legitimate
I received a text from the site and I've never used their services and have no idea how or why there are offering something?? No sure what they're offering, looks like a Scam .
Claudia · 31 December 2025
★★★★★ 1/5
GoogleFairly unprofessional, always late and need to be solicited on check out procedures. Poor communication across departments result in the tenant wasting time in making sure things get done and important pieces of information do not get missed. If you can work with anyone else I'd recommend you do so unless you have time to waste
Cecilia · 29 December 2023
Agent replied · 24 October 2024
Hi Cecilia,
We are sorry to hear that you had a les than ideal experience with Fraser & Co. We would like to investigate this issue further and would like your assistance in understanding how we can assist you further. Please email us at info@fraser.uk.com
★★★★★ 5/5
GoogleGreat agency and service! Jarul is very helpful!
Ava · 29 November 2023
Agent replied · 24 October 2024
Dear Ava,
Thank you so much for taking the time and giving our Paddington branch a 5-star review in particular our Jarul. We are so pleased to hear that Jarul was so helpful and provided a great service.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleHistorically excellent team that have delivered very professionally over several years of our working together. A special mention to Fabiola Kajo
Paul · 25 October 2022
Agent replied · 24 October 2024
Dear Paul,
Thank you so much for taking the time to write your review!
We are so pleased that you are happy with the service you received from our dedicated team. We will pass your kind words on to Fabiola, she will be thrilled to hear your feedback.
Have a wonderful Christmas!
Best wishes,
Fraser & Co Team
★★★★★ 5/5
GoogleClare Busby has been great to deal with.
Chijioke · 25 October 2023
Agent replied · 24 October 2024
Dear Chijioke,
Thank you so much for giving our Paddington branch a 5-star review in particular Clare.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
TrustpilotOvercomes issues of Free services
The Cuttly service overcomes the problems of free services that are usually automatically blocked. There is a greater opportunity to apply chosen domain names rather than restricted url domains. It is worth having the confidence.
Bruce · 17 January 2024
★★★★★ 1/5
TrustpilotI never went through state that they…
I never went through state that they sent link to . As I am retired for 2 years & never worked in that state or traveled through it. It seems like a scam site . As no links seem to work but you paying . Not doing that .
Customer · 18 June 2025
★★★★★ 5/5
GoogleI made enquiries over properties I had seen advertised on instagram, I spoke with Jarul Seagal in the marketing team and she was extremely professional and efficient in getting me in touch with the right people, she was a pleasure to deal with and very knowledgeable on the area and pricing.
Beorn · 29 November 2023
Agent replied · 24 October 2024
Thank you so much for taking the time and giving our Paddington branch a 5-star review in particular our Jarul. We are so pleased to hear that Jarul was professional and efficient getting you in touch with the correct members of staff.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleWe worked with directly with Rumina Aktar to secure our new 2 bedroom house. In the past 7 years I've lived in London, I can honestly say that this is the first time that I've had a seamless process from start to finish.
Not only was she super knowledgeable, responsive and understanding, but she went out of her way to navigate some somewhat tricky requirements.
Would absolutely recommend!PositiveResponsiveness, Quality, Professionalism, Value
Ammar · 25 October 2021
Agent replied · 24 October 2024
Hi Ammar,
Thank you so much for taking the time to send this 5 star review.
We’re glad that you had a great experience with our Paddington Office in particular Rumina. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!
Thank you for your recommendation.
Best Wishes,
Fraser & Co Team
★★★★★ 1/5
TrustpilotTerrible
Terrible, to be avoided, it is no longer possible to use it without registration, once registered the Links are private, you cannot give it to anyone else as before. They destroyed a service that worked very well.
Daniele · 19 April 2024
Agent replied · 24 August 2025
Thank you for sharing your concerns. We understand the changes may seem inconvenient. The requirement to register ensures that you can fully manage and utilize additional options for your links. While the links are private to protect your data, you absolutely can share your link statistics publicly. This feature is available for registered users and allows you to choose which charts to display publicly, set passwords for accessing statistics, and even download them as PDFs. We aim to provide both enhanced functionality and security.
★★★★★ 1/5
GoogleLiterally worst experience dealing with them especially when it comes to check-out. MAKE sure you are in the flat when the check-out clerk they send is there or else prepare to get the biggest rip off of your life. Would really avoid at all costs!!
Moe · 25 October 2023
Agent replied · 24 October 2024
Hi Moe,
We are sorry to hear that your experience was less than ideal. Please note that we do not handle check out inspections in house and that it is managed by a third party as per renting guidelines. To this end we ensure that your deposit is protected by another third party service for the quickest and easiest resolution. If you have any further issues please contact the management team at propertymanagement@fraser.uk.com
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
