Trusted Agent profile · Westminster
★★★★★
345 reviews across 2 platforms
27-31 Blandford Street, Marylebone, London, W1U 3DN, Westminster, W1U 3DN
Foxtons's office in Westminster, at 27-31 Blandford Street, is rated 3.6 out of 5 across 345 reviews on two platforms, including 178 Google reviews rated 4.0.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
1/5
TrustpilotWe moved out of the apartment over…
We moved out of the apartment over three months ago and left it in perfect condition. The rental agreement stated that our deposit should have been returned within 10 days, yet we are still waiting. Despite repeated follow-ups, nothing has been resolved.
5/5
GoogleI managed to secure my dream apartment with the help of Ehsan and his manager. He was very kind and available and his input much appreciated.
1/5
GoogleI would strongly advise not going with foxtons. Firstly I reported my landlord entering my property without my consent on 4 occasion. Their response was to dispute this with your landlord.. then to rub salt into the wound I caught an agent entering my property with no permission. I've emailed to complain with no response. Just to let everyone aware of the foxtons agent name that was entering my property without my permission.. her name was Nehad. I only caught the agent once but I have no idea how many times they entered my property. They do not care about their tenants? They fob you off at every occasion.
Sorry to hear this Maggie. We take the feedback of all of our customers very seriously and will take a look into why some processes may have failed on this occasion. Please get in touch if you'd like to provide us with more information.
1/5
TrustpilotVery disappointing experience
Very disappointing experience with Foxtons due to the handling of our tenancy application.
5/5
GoogleMy partner and me were struggling to find a good size property that is pet friendly and still be in zone 1. After one phone call with Lydia Kolic, she offered us something and arranged an immediate viewing. The next day, we placed an offer and got the property. This was by far the easiest move i have ever made and Lydia certainly played a huge part in it by being available even after working hours. We are more than thankful for her and looking forward to a be in contact :)
1/5
GoogleI’ve been waiting 26 days for my deposit to be returned and still nothing
5/5
GoogleVery good rental experience. James, one of the workers, helped me a lot from choosing a house to renting one. A very reliable person. The rented house is also very good, just as described.
Thank you Dongshuo Han for your review. Sophie, Foxtons Marylebone & Mayfair Estate Agents Get it done with London’s number 1!
1/5
TrustpilotIf I could give them zero stars I…
If I could give them zero stars I would. STAY AWAY from foxtons at all costs. Total scammers.
1/5
GoogleSimilar to other reviews, I would also not recommend renting through foxtons. The rental process was fine, but when it came to the actual rental they simply don't care once they have made their commission. I complained about how my landlord didn't repair my washer / dryer for 2+ months and they said it was in-between me and the landlord. I understand that the property is managed by the landlord and I am not asking Foxtons to fix it. However, I simply asked if there was a way to formally report this landlord so that this doesn't happen to another tenant . They said they did not care. I simply wanted to prevent future tenants from having the same issues by renting from this landlord. It made me realize that they do not care about the tenants, they care about the commission and once you rent the flat, tough luck for you. Do not rent through Foxtons and pay premiums for subpar landlords.
Hi Lulia, Sorry to hear of this. We take all of our customer reviews and feedback seriously. If you'd like us to look into this further then please get in touch with us so that we can have a look.
2/5
TrustpilotWe keep receiving unsolicited post…
We keep receiving unsolicited post despite the request for it to be stopped.
4/5
TrustpilotPhilip from Foxtons
Philip from Foxtons has been very helpful and consistent with helping find a suitable property for me Thank you
1/5
TrustpilotMore than £600 "stolen" in unjustified deposit deductions.
DO NOT RENT through Foxtons. More than £600 "stolen" in unjustified deposit deductions. Really shady practices.
5/5
TrustpilotI had a very positive experience with…
I had a very positive experience with Foxtons. The service was professional and efficient throughout the process.
1/5
TrustpilotCannot believe that they held our money…
Cannot believe that they held our money for more than 3 months and not give it back to us! No communications at all! I am wondering where the good reviews are from!
1/5
GoogleRepairs not done after months and these guys still try to find next tenants. Desparate of repair but these guys be like 'it's the location' as if that makes it okay to let out leaky unsafe property with rodents running around. These guys act so entitled and behave like I own them money. They have zero comms within the organisation. I have to repeat the same stuff with each and everyone of them about the same issue - and nothing changes.
1/5
GoogleThe system wouldn’t allow me to give no stars, so here’s 1. Harriet Murphy at the marylebone office is an absolute displeasure to be around, let alone work with. Her attitude and sense of entitlement makes it impossible for one to even have a desire to communicate with. She is rude, passive aggressive, completely unable to manage a schedule or time commitments and frankly, has no people skills. If you’re looking to let or find your new spot, I strongly encourage you to ensure she is not working on your deal/account. You won’t get a spot but instead will get a platter of aggressive, vile energy and attitude to deal with.
1/5
GoogleVery unhelpful and unprofessional. 1. Waited outside for 30 minutes before closing however they closed very early. Knocked on the windows and the staff saw me however they just ignored me. 2. A staff with glasses noticed me and said no we are closed with a rude and disrespectful gesture. 3. Finally someone came up after 45 minutes of waiting. However he said I could have left the keys through the letter box. How would they even know which house it is for? But at least he was nice and helpful. Clearly if someone is knocking on the window and standing outside for more than half an hour it should be important right?
1/5
TrustpilotExtremly stressful
I have always been a responsible tenant, paying my rent on time and keeping clear records of every payment. However, my experience with Foxtons has been extremely disappointing.
5/5
GoogleI had a really great experience with Foxtons, thanks to Edvin, he was very helpful and worked hard in a very professional manner to help me find just what I was looking for! Thanks a lot! And congratulations, the company is really good at what they do and everyone is very nice and very professional!
5/5
GoogleBrian was super friendly and patient with us. Had great conversations and made it easy to meet for viewings. Would definitely recommend
Thank you for the review, we are pleased that Brian has delivered a pleasant experience throughout your search.
5/5
GoogleWe had a great experience with Foxtons. David was very helpful and responsive, showed us flat options that were very relevant to our search, and ensured the communication between all parties was rapid and smooth during the agreement process. The online platform was surprisingly good. Would definitely recommend.PositiveResponsiveness, Professionalism
5/5
GoogleOlivia Taylor was incredibly helpful in my flat search. She took the time to really understand what I was searching for and presented me with many good options.
5/5
GoogleThe Foxtons staff were lovely and super helpful. Alberto went above and beyond to show us the right property. Thank you so much for all your help!
1/5
TrustpilotMoved in on 10 September and by 13…
Moved in on 10 September and by 13 September the ceiling was leaking, right under an old water-damage stain they absolutely knew about.
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