Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleTerrible experience with this company. It is obvious that the estate agents are motivated solely by the commission they earn and that they do not care about tenant experience. Expect an uphill battle with your landlord as this company will consistently disappoint you as they attempt to appease their primary source of income (landlords).
The estate agent rushed us through mediocre properties when we were trying to find a flat, the property manager was combative at best when we tried resolving maintenance issues, our flat was not professionally cleaned upon move in (there were still dirty dishes still in the dishwasher) yet they required us to pay for a professional cleaning upon move out , and it was always evident when dealing with this agency that there is zero communication within a small office on rental issues.
Diego · 25 August 2024
★★★★★ 1/5
TrustpilotUnprofessional Service
Had awful experience with Foxtons to sell my property value at £400k then say at £375k will be a fast sell.
Ali · 20 May 2026
★★★★★ 1/5
TrustpilotExtremely poor handling of deposit refund, lack of accountability and communication.
I moved out of my flat on 25 September 2025, and my landlord immediately approved the full return of my deposit. I provided my bank details to Foxtons on 3 October, and the online portal confirmed that the refund would be processed within 5, 7 working days.
Gulum · 20 October 2025
★★★★★ 1/5
Trustpilot23 days and still don’t get my deposit
The moving day I requested the keys but the guy said to me that he was having lunch and he was not going to go.
Daniel · 13 April 2026
★★★★★ 1/5
Trustpilotrefused to show us around any property…
refused to show us around any property until we already had money in the bank or a mortgage in place to purchase. aweful company only out for commission
Ant · 19 March 2026
★★★★★ 1/5
TrustpilotSerious data concerns
I’ve had an extremely concerning experience with Foxtons involving repeated inaccurate processing of my personal data over an extended period.
Ce · 14 May 2026
★★★★★ 4/5
GoogleA really positive experience selling with Foxtons-both Mohsen Ojany and Frederick Land worked tireless to ensure the process was as smooth and effortless as possible and were available at every step of the journey-a special thanks to them!
Sowsan · 16 December 2025
★★★★★ 1/5
TrustpilotFailed to repay deposit
Two months after the end of a short let Foxtons still hadn't returned the deposit and failed to answer all correspondence. No issues or deductions have been suggested; they simply don't respond and I had to raise a dispute under the deposit protection scheme.
Joe · 20 October 2025
★★★★★ 5/5
GoogleMy experience with Foxtons was great thanks to Edvin Griskin and his professionalism. Edvin was really helpful, always making sure he understood what I was looking for, available and reliable. I would highly recommend Foxtons Marylebone and working with Edvin.
Laetitia · 26 October 2019
Agent replied · 24 October 2024
Thank you for sharing your experience with us Laetitia!
★★★★★ 1/5
GoogleI’ve had three phone calls with the agent Harriet this week and each has left me irritated and left wanting. The first there was an assumption made to my budget and I was heavily discouraged from viewing a property until I was eventually asked my budget and then the time of the conversation changed rapidly as I was clearly seen as worthy of her time at this point. The second was telling me the said property was now unavailable as an offer had been made and I couldn’t see the property as it had “all but formally been accepted”. I would have actually matched the offer with an earlier move in had I been given the opportunity (I really liked the location and quirky nature of the flat). The third conversation was a “catch up” where I advised the same agent that a place had been found and offers made; this was said to politely end the call as my search has finished, to which I was asked several times where the property was and when asking why, I was told “so we can keep looking”. Overall, these are small fry issues but the tone used, the lack of professionalism and acerbic nature of the agent have led to a very sour aftertaste with Foxtons.
Sam · 25 October 2021
Agent replied · 24 October 2024
Hi Sam, we are sorry to hear you feel this way. We have followed this up with our office, and we understand Harriet is going to contact you to talk things through.
★★★★★ 1/5
GoogleAVOID AT ALL COTS. They rented me a Foxtons-managed flat with no hot water, broken washer, trash and blood-soaked linens of previous tenant, among several other issues. Did not solve any issues for more than a dozen days, at which point I had to move out. My contract was finally terminated after a new tenant moved in, but I have been waiting more than a month to get my deposit back even though no charge was disputed, still waiting. Incredibly hard to get anyone to reply to phone or email. BY FAR WORST RENTAL EXPERIENCE OF MY LIFENegativeResponsiveness, Quality, Professionalism, Value
Matteo · 25 October 2021
Agent replied · 24 October 2024
Hi Matteo, we are sorry to hear your experience with us fell short of meeting our expectations, and that issues which occurred were not resolved quickly. We have looked into this with the relevant teams, and will take note of your points above. We hope we may be able to assist you again one day, and you may consider using us again.
★★★★★ 1/5
TrustpilotLandlord, letting through Foxtons.
I let a flat in Fulham through Foxtons. This is what they have charged me over the past four months
CJR · 5 May 2026
★★★★★ 5/5
GoogleExcellent help from Jamie Bell of Foxton's Marylebone.
He was courteous, helpful and encouraging in every way: a delight to deal with, he kept in almost daily touch with me throughout the transaction and assuaged all my concerns and fears. I am now the proud owner of a 1930s flat in Bayswater. Thank you Jamie.
Nicholas · 25 October 2022
★★★★★ 5/5
GoogleMy experience with Edvin was spot on. I was desperate to fine a proper flat in very shot time and he managed to show me options tailored to my preference. I admire his professionalism and his excellence communication with his client, let alone being patient all the time. I would recommend dealing with him.PositiveQuality, Professionalism
Majed · 25 October 2022
★★★★★ 5/5
GoogleMohsen Ojany and Jasmine Hachem displayed excellent professionalism throughout an unusually complex sale process of our apartment, and helped get the transaction to completion. We would certainly use them both again. Ian
Ian · 16 January 2026
★★★★★ 5/5
GoogleThe entire process from listing to completion was handled very professionally. Umed was organised, very knowledgeable and had excellent communication skills with all relevant parties to the transaction. Umed’s drive, direct engagement and expertise brought a successful conclusion to our complicated sale.
Randy · 25 October 2023
★★★★★ 5/5
TrustpilotFirst Time Buyer
As a first time buyer, I had no experience of what the process would entail (and indeed how long it would take due to external reasons/delays.)
Max · 25 February 2026
★★★★★ 1/5
GoogleAt check-in it had all of previous tenants abandoned belongings, no working lights, all the kitchen cabinets broken and hadn’t been cleaned. Agent said that we couldn’t get rid of the previous tenants stuff.
Joel · 16 December 2025
★★★★★ 5/5
GoogleDominic went above and beyond what we expected to help us finding what we needed.
Dom showed us Flats & gave
us valuable insights into the local market .Very profesional .
Thanks Dom
HG · 28 March 2024
★★★★★ 1/5
GoogleI am extremely disappointed by Foxton Marylebone. Their management service is not effective at all and their customer service inexistent. Just to give a simple example we have had to chase them for ever to get a leaking roof repaired. Now that we have finally ended the tenancy, same story again we have to chase them forever to get the deposit. It has been one month since the end of the tenancy and no answer after multiple emails...
On a last note, I would probably question the honesty of some positive reviews here given the distribution of 0 stars and 5 stars.
Jean-Bruno · 25 October 2020
Agent replied · 24 October 2024
We are really sorry to hear you had this issue. Having spoken to our property management department we have been advised that somebody is going to call you regarding the deposit.
★★★★★ 1/5
TrustpilotBlatant liars - the most unprofessional service
We were repeatedly given information by the letting agent that turned out to be untrue or later changed. Basic steps that should have been handled professionally were completely overlooked, causing us significant stress and financial loss.
Brandi · 13 November 2025
★★★★★ 5/5
GoogleI recently had the pleasure of working with Venetia D. to purchase my apartment, and I couldn't be more impressed with her service. The entire process was completed in a record time of just 7 weeks, and that wouldn't have been possible without Venetia’s professionalism and dedication.Very helpful in guiding me through each step, making what could have been a stressful experience much smoother.
Shreeji · 3 December 2024
★★★★★ 1/5
GoogleABSOLUTELY UNACCEPTABLE AND SHOCKINGLY UNPROFESSIONAL.
This was, without exaggeration, one of the worst experiences I have ever had with an agent. Alfie Santaniello’s behavior was beyond rude, interruptive, …
Viliana · 16 December 2025
★★★★★ 1/5
TrustpilotWe moved out of the apartment over…
We moved out of the apartment over three months ago and left it in perfect condition. The rental agreement stated that our deposit should have been returned within 10 days, yet we are still waiting. Despite repeated follow-ups, nothing has been resolved.
Myniar · 22 August 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
