Trusted Agent profile · Westminster
★★★★★
343 reviews across 2 platforms
27-31 Blandford Street, Marylebone, London, W1U 3DN, Westminster, W1U 3DN
Foxtons's office in Westminster, at 27-31 Blandford Street, is rated 3.6 out of 5 across 343 reviews on two platforms, including 178 Google reviews rated 4.0.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
GoogleFoxtons have been amazing in helping my husband and I try to find our dream flat. Matthew is so quick to respond to any query and really puts so much effort into his work, he was showing us another similar flat for us to compare. He always tried giving us best advice & his honest opinion. He took into consideration the things we were looking for and made sure these were included in the properties he showed us, we honestly felt so looked after by him. We would highly recommend!
1/5
GoogleWe’ve rented a flat this summer and Harriet was incredible during our process, paperwork was done flawlessly and moved in very smoothly. But the flat which is managed by Foxtons was not cleaned prior our arrival and none of the minimum maintenance was carried out before and after we moved in. We repeatedly told them that we were ok to bring someone to fix things in the flat as it felt like a council flat. We were told not to do anything until we get approval from the landlord. And then we were told that there is no budget. Well fixing the few light fittings and bathroom taps etc shouldn’t cost much. Regardless there were no follow up no calls to see how we get along. My husband said we should get someone to fix things as we’ve been living like this for more than 2 months. Sorry to say this but Foxtons can not manage this property on behalf of the landlord.NegativeProfessionalism
5/5
GoogleFoxtons have been amazing in helping my partner and I find our dream flat. Audley is so quick to respond to any query and really puts so much effort into his work, he was showing us a range of flats and always tried getting us the best price. He took into consideration the things we were looking for and made sure these were included in the properties he showed us, we honestly felt so looked after by him. We would highly recommend!PositiveResponsiveness, Professionalism
5/5
TrustpilotTruly fortunate to have had Foxton's Andy Hoad Onboard
Truly fortunate to have had Andy Hoad assigned to my property purchase as a first-time buyer.
1/5
TrustpilotLosing my ish with these people
There has only been 1 staff member at Foxtons that I find competent. The 1 star is for the one person who had great customer service- who unfortunately is not leading on the sale.
1/5
TrustpilotFoxtons found tenants for my property who filmed porn and offer "happy ending" massage services.
I trusted Foxtons to manage my property professionally. They found the tenants, collected commission (2 months rent per year) and management fees, and were contractually obligated to inspect and monitor my home. They failed on every count.
1/5
TrustpilotI am a landlord and have received very…
I am a landlord and have received very poor service from Foxtons. No communication. Have to follow up emails several times. Frequent change of staff. High fees and provides no service at all. Regret changing over to foxtons to manage property. Stay away!
5/5
GoogleExperience with Edvin and Harriet was great - not only were they proactive, they also guided me through the process from start to finish. Moreover, they were candid and provided comfort on aspects of the process which I was initially uncertain or anxious about. In particular, Edvin was flexible and helped iron out any and all kinks in what would have otherwise been a complex process. Ultimately, can't recommend them enough.
1/5
TrustpilotFive years a tenant, then a masterclass in incompetence at the end
I rented a property managed by Foxtons for five years and one month. We paid rent on time every month and never had a complaint raised against us. Then we tried to leave.
5/5
GoogleHarriet was outstanding with my first flat search around Marylebone, the professionalism shown towards my queries and doubts were of great quality. I would highly recommend Foxtons, but agent Harriet in particular as she made the process feel relatively easy and efficient. We covered over a dozen flats and learnt a tremendous amount from Harriet, will definitely source her and Foxtons advice again in my next property search. Responsive, quick and a great agent.PositiveResponsiveness, Professionalism
1/5
GoogleAs a real estate agent myself, I was appalled by way Foxtons handled my situation. I was looking for a flat with my flatmate, we didn’t live anything until we came across a flat that was our dream. We put in an offer, it was accepted. Great ! I was then put in contact with Alfie. I have never in my many years in this industry encountered someone so unscrupulous and rude. This individual waited until after I had paid the reservation fee and 6 months of rent upfront (£18,000), waited 2 and a half weeks after I was supposed to receive the keys, and gave me no news, total silence, to then let me know that the landlord did not have permission from the building to rent this flat out. This left me without a home, which I had warned about for months of this search. So I had to stay at a hotel, Alfie then tried to pressure me into renting out a flat I was not sure about, and when I told him my situation, he said “It’s not my problem if you don’t rent this flat out, I don’t care if you do or you don’t, it makes no different to me.” He is a master at mean and tactics, and makes you feel horrible at every turn. I’ve never had to encounter this in real estate, or had use these methods myself to be successful.
5/5
GoogleLiv is an all-star agent. At last minute's notice she showed us a charming 1-bed flat to let right around the corner from the Marble Arch tube stop. With Liv's guidance we were able to place a competitive offer that got accepted that afternoon! Liv is a reliable, communicative, and dedicated agent who's personability and care is rare in the real estate world. She's truly an all-star.
1/5
TrustpilotFoxtons’s account’s department have bad…
Foxtons’s account’s department have bad ethical practices.The charged me as a landlord 3 years commission & after six months again charged me 2 years commission for the same property.when I complained they credited part of the commission but after a week they recharged me some more commission.As the tenant rent is deposited directly into Foxtons’s account I cannot do much about it and am finally taking them to court for fraudulent activity.
1/5
GoogleABSOLUTELY UNPROFESSIONAL, beyond rude agent Alfie Santaniello who interrupted me, was rude , his tone was despicable and it is the first time I have ever seen such a disrespectful agent to a client. On top of that, my brother and I liked a …
1/5
GooglePlease avoid foxtons at all cost. I had rent a flat under their terms, my case handling has been a disaster, with pressure, rudeness, lack of rigor and at the end of the day, a lot of time wasted. It all happened when I went for a flat to listed on their website. I made an offer and paid the deposit to secure it. When I received the contract, i was surprised to see a lot of terms that were not mentioned to me, when it comes to getting back the deposit or when it comes to any help from them (any move they make is 50£). This was nothing compared to what follows. They told me to go on their portal to fill a lot online checks, they ask so many documents I provided properly since I really wanted the flat. This was the starting point of all the trouble. It just didnt work. I tried to upload many times the documenrs, playslips etc and they didnt care about the technical issue. My current tenancy was about to expire and I was in a stressful situation where they did nothing to help, since they felt in a position of power, they just put me in front the problem, also because they dont even own this automatic check portal. At the end I managed to send them the documents manually after many negotiations... and guess what, they lost them !! So they came back to me to send that multiple times, otherwisr they wouldnt give me the keys, even though they tricked the landlord in telling him i was verified... they just have no shame.
Hi, please could you contact us on social@foxtons.co.uk with more information so we can look into this for you. Thank you, Sophie.
1/5
TrustpilotThe worst and the most disgusting…
The worst and the most disgusting service ever! They agreed with a young lady and her elderly parents on my property for renting even though I had rejected the application.
1/5
GoogleI strongly advise everyone to avoid renting with this agency. My husband and I have had an appalling experience with them, and we feel compelled to warn others. After moving out of our apartment, we received an official check-out inventory report confirming the property’s condition. Based on this report, the agency returned our full holding deposit, indicating there were no issues. Our rental agreement was set to end on September 6th. However, we were asked to vacate two weeks early to accommodate a new tenant who wanted to move in sooner. Despite having already paid rent up to September 6th, we agreed to the early move-out with the understanding that we’d be refunded for those two weeks. Now, months later, the agency refuses to reimburse this portion of our rent, citing alleged "damages" in the bathroom that were not in the initial check-out report. This claim only surfaced over a month after we moved out, with no prior mention or evidence of these supposed damages. All attempts to communicate and resolve this matter have been ignored, leaving us without a substantial amount of money owed to us. We urge others to think twice before renting from this agency. Our experience has been filled with broken promises, ignored messages, and ongoing frustration.
1/5
TrustpilotI would strongly caution anyone against…
I would strongly caution anyone against using Foxtons when purchasing a property. Our experience was deeply disappointing and handled with a complete lack of professionalism, integrity and basic transparency.
5/5
TrustpilotGreat experience overall
Great experience overall, especially from Ciara Ryan
5/5
TrustpilotStaff excellent
Staff excellent. Lots of way communication.
1/5
GoogleIt was a huge mistake to work with Foxtons. I was warned not to, by friends, family, and other estate agents, and I utterly regret not listening. Communication was atrocious. When Foxtons needed something from us we were bombarded with calls and emails, and on one occasion I was left an intentionally inaccurate voicemail to cause me to interrupt work to get back in touch; “contact me urgently” turned out to be “can we have a catch up” call that took me away from important work. This contrasted massively with the times in which we needed to contact them - when calls went ignored, and emails and voicemails unreplied too. Some of the communication I was most unhappy with was the relentless enquiries about probate - a long and stressful process that is very much out of our control. It was not helped by Foxtons deciding that reminding me regularly (and I mean multiple times a week) my father had died was appropriate, in the hope probate had been granted, or I could speed up the UK court system. I found it hard to tell if this was greed on their behalf, ignorance about what probate was, or a disregard for any sense of decorum giving we were dealing with my father’s death. I suspect it was all three. It was clear that to them my father’s passing was purely a vehicle for them to make a sale. On two occasions emails from the agent were genuinely rude, using bold and under lined writing, and sarcasm. Interestingly, the rude emails were both totally inaccurate - as my solicitor pointed out to them. But most importantly the sale of the flat was beyond a parody. The message was loud and clear from the moment we signed a deal - drop the price, drop the price, drop the price. We were encouraged to take totally unacceptable offers seriously, and bizarre logic was used to justify this - “Brexit has made refurbishment more expensive”. Whilst that might be true, the valuation by the same agent had placed on the flat happened several years after Brexit. Even the offer we have eventually accepted, the advice was, after a first counter offer, to stop negotiating. Thank god we ignored this advice, as doing so secured us a five figure sum more. I could go on - how the agent arranged for the flat to be photographed BEFORE we had redecorated the entire place (despite us telling them know several times we were), or about the atrocious spelling and grammar used in the write up about the property - but I think I will leave it with this: We own 5 properties as a group of siblings. We will all be using proceeds from this sale to move. None of us will ever sell with Foxtons, or buy and property from them. My experiences and much of this has been shared widely amongst my friends and family, and I will continue to share the advice I received: Do not work with this company.
5/5
GoogleI was a first time buyer and whilst naïve to the process it is fair to say that Giorgio Romano, the sales valuer, went above and beyond in his service to me as an applicant. Giorgio was efficient, informative and exceptionally helpful and reassuring. A further mention is due to Alex Muffett the sales negotiator who listened to my requirements and undoubtedly took me to the right property without wasting my time. I would not hesitate in recommending both of them and they are a credit to the Marylebone office. Thank you to them both.
5/5
GoogleI was very impressed with all aspects of the service received by Foxtons. I dealt with various different offices until I settled on an area covered by the Marylebone office. Jack Mogridge was extremely attentive and excellent at communication. He is ready and willing to help with any queries - and you know with certainty that he will come back with an answer, promptly. I am not often impressed, but I was when I dealt with Jack at Marylebone!
5/5
GoogleBack in July 2020, I dealt with Edvin Griskin during my flat search in Marylebone. I gave Edvin my criteria and he showed me some great apartments and didn't waste my time. Many other Agents will show you their entire inventory starting from the worst, but Edvin did a great job filtering out and listening to my needs for the perfect flat! Great Service!PositiveResponsiveness, Quality, Professionalism, Value
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