5/5
TrustpilotWe were well supported by Molu
We were well supported by Molu, who helped us find the perfect kind of home that we were looking for.
Trusted Agent profile · Westminster
Foxtons Maida Vale reviews in Westminster
★★★★★
799 reviews across 2 platforms
30 Clifton Road, London, W9 1ST, Westminster, W9 1ST
Foxtons's office in Westminster, at 30 Clifton Road, is rated 3.7 out of 5 across 799 reviews on two platforms, including 179 Google reviews rated 4.3.
Reviews
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
Trustpilot1/5
GoogleNot happy with this well established company as called them regarding a visit for the purpose of a valuation of a sale of my property and was told i would get a call back. I did get that call back a few days later but i explained i was atwork and i was told i would get a call back a couple of hours later to discuss the matter but the call never arrived. I did get a call back three weeks later when i was driving home and once again i kindly asked the foxtons caller to give it a hour untill i arrive home to discuss the property which he said he would do. I sat at home waiting for that call but never got a reply buy this time i knew this wasn't a company which i would place my trust in to proceed with my property . To rub salt into the wounds i got a further phone call three weeks later by another salesman asking about my property.
Agent replied · 24 October 2024
We aim to deliver a level of service which delivers the best outcomes for our customers. We’re very sorry to hear you feel our service has fallen short. Kind Regards, Rupert
5/5
TrustpilotThank you Zak Anwar!
Zak Anwar was my lettings agent at Foxtons, He was a great help and left no stone unturned in my quest for an apartment within the said budget and timeframe! No easy feat since I was based in Asia at the time and there was an 8 hour time difference. In spite of this, he was still always willing to accommodate my online search efforts.He is diligent, professional and pleasant. I will definitely seek his services again should I require rental accommodation in future. I would also be happy to recommend Zak Anwar as I know he will go the extra mile for his clients!Thank you!
5/5
TrustpilotI would just like to say how brilliant…
I would just like to say how brilliant Dean has been in the process. He has offered great advice and has found me an amazing property that I wouldn't even have considered initially. Dean has also kept me up to date every step of the way and has been very professional at all times.
5/5
TrustpilotAkshit is an excellent estate agent
Akshit is an excellent estate agent! He is very clear in his advice and polite and helpful. There were a few occasions I could not take his call. He called me back. Also, when he says he would call back, he did. I am still thinking about the process. Very assuring experience so far.
1/5
TrustpilotA huge disappointment from start to finish
Our experience with Foxtons has been nothing short of frustrating. From the very beginning, communication was poor. Before moving in, emails went unanswered or delayed, and once we raised urgent issues like a serious mold problem, it was not addressed in a timely manner. We also went without heating for weeks in the winter before finally being given a few space heaters as a stop-gap.
5/5
TrustpilotOutstanding Service and Expertise, Highly Recommended!
Irfan Pecaj has been an exceptional property manager! His professionalism, attention to detail, and quick responses have made managing my property stress-free. He consistently goes above and beyond to ensure everything runs smoothly. I highly recommend him to anyone looking for a reliable and dedicated property manager!
5/5
TrustpilotGeorgia Hunt was super helpful…
Georgia Hunt was super helpful throughout the whole renting process. She found my family a suitable property within days, while we were looking for months! She then went through the process extremely quickly with no setbacks. She always replied to messages or calls rapidly as well. Thank you!
5/5
GoogleVery happy with the level of service provided. Sophie Hancox in particular was very helpful, finding our perfect property to rent almost immediately. Sophie went above and beyond all expectations, and even showed us some of the surrounding areas to really give us an idea of where we were moving to. I'd have no hesitation in recommending Foxtons. Thank you Sophie!!
Agent replied · 24 October 2024
Hi Akeel, thank you for taking the time to share your feedback with us. We are really glad to hear that Sophie was successful in helping to find you your ideal property. We wish you the very best of luck in your new home!
1/5
TrustpilotPhase 2 as predicted
Phase 2 as predicted. After multiple chase ups they took 22 days to send an incomplete deposit with no explanation of why funds were missing . When challenged they are avoiding responding . It really is an awful company with what looks like systemised incompetence . Add in the built in plausible deniability for their endless short changing and you have an organisation to avoid . Dump their shares ??
Agent replied · 22 October 2024
Hi Stephen Shires, We are sorry about this. We take client complaints extremely seriously and always investigate them fully; please do reach out to “social@foxtons.co.uk” so we can investigate this matter further. Sophie,
1/5
TrustpilotMore mealy-mouthed, whining excuses
I recently complained that my due rent was over TWO WEEKS late and Foxtons, who have been paid TEN THOUSAND POUNDS TO MANAGE MY PROPERTY, claimed that:"Thank you for your feedback and I apologise that you are not receiving your rent on time. As I've explained to you previously, Foxtons do not collect payments by Direct Debit, all payments should be made by the tenants by Standing Order which they have to set up with their bank."WHY is the Standing Order not set up? THAT'S YOUR RESPONSIBILITY. THAT'S WHAT YOU'RE BEING PAID FOR!! GET THEM TO SET THEM UP! It's part of the tenancy agreement, for God's sake.As always, BS excuses based around the WORDING of my complaint rather than actually apologise and deal with the problem. And they wonder why everyone I have spoken to thinks they're terrible? Stop making excuses and trying to justify NOT doing the job you've been paid to do and do the actual job instead. As stated before, NEVER again and I WHOLLY recommend that others avoid them as well. The rent is now nearly THREE WEEKS late and only complaining has got it moving at all. An utter embarrassment and I will keep leaving these reviews with every new terrible experience as I feel others should be fully aware of just how bad things are with these, in my opinion, cowboys. You want them to stop? Do your jobs. It's VERY easy.
Agent replied · 22 October 2024
Dear Tristan,Once again I am sorry that we are not meeting our expectations but we are unable to control the actions of the tenant. The tenancy agreement requires tenants to set up standing orders for payment of rent, but it is something that only the tenants can do directly with their bank. Kind regardsNick
5/5
TrustpilotExcellent , professional and great human touch
Marina Bozzo was excellent in managing my property responsive to issues raised at both ends from the tenant and my end as the landlord . Always quick to proffering solutions whilst ensuring that both parties interests were not compromised . She was very professional in n handling matters .
1/5
TrustpilotUtterly useless
Another month, yet more utter rubbish from a useless company who take money for absolutely NOTHING. I am due rent payments on the 20th of each month and it is now the 4th of the following month and still no payment. Can't even be bothered to get a DD set up for the tenants. Just UTTER rubbish and nothing but meaningless, empty excuses about how they can't do anything about it. UTTER LIES. GET A DD SET UP AND THE PAYMENTS ARE MADE ON TIME. Are you REALLY that thick that you can't understand that? It's laziness, incompetence and utter nonsense and it's costing ME money every month as I rely on the income from the rent. Explain WHY there is no DD set up? Justify that ONE simple thing that you are just too useless to do. Month after month of "there's nothing we can do". UTTER LIES. There IS something VERY SIMPLE you can do, you just can't be bothered.
Agent replied · 22 October 2024
Dear Tristan,Thank you for your feedback and I apologise that you are not receiving your rent on time. As I've explained to you previously, Foxtons do not collect payments by Direct Debit, all payments should be made by the tenants by Standing Order which they have to set up with their bank.If a standing order has not been set up we are unable to do this on behalf of the tenants but will of course follow up with them for any arrears in line with our process. Kind regardsNick
1/5
TrustpilotAnother month and just problem after problem
After MONTHS of complaints about loud music, smoking in the property, rubbish being left everywhere, people coming in and out all day and night, internal and external doors being left open, un-bagged pig carcasses and other un-bagged meat being left in the bin area, drug use, a police call-out and complaints from other residents and surrounding businesses, Foxtons have done NOTHING and taken a large amount of money from me for the privilege. The new account manager has been told NONE of the history by his managers, had NO idea that there complaints, MORE failings by the management, has asked the tenants to fix things which they haven't and the problems persist. These are ALL breaches fo teh contract and unless it is all fixed this week I will seeking to evict the tenants and taking Foxtons to court for not doing the job they've been paid to do. Cue an empty, meaningless apology, as before, and then an email saying that it's my responsibility somehow and there's nothing they can do despite taking the money to do the bloody job. Useless. Amateur. Ineffective. Pathetic. Arrogant. They don't take ANY responsibility for not doing their jobs and there's nothing you can do about it. I will NEVER use them again and I would advise anyone else to do the same. Wait for the 'apology' and see how meaningless it is and that it resolves, remedies and affects nothing at all. "We're very sorry you've had this experience." No you're not or you'd actually DO something about it. "We'll look into it." No you won't. You'll write that here and send me some excuse as to why you haven't done what you've been paid to do and try to worm your way out it. I'm taking legal advice no matter what you claim to do to try and fix it, which you won't.
Agent replied · 22 October 2024
Dear Tristan,I am sorry that you are not receiving the experience you are expecting, however, there are limitations to what we can do as a managing agent. When tenants are not acting in accordance with their tenancy agreement we can bring this to their attention and ask that they remedy any breaches, but we do not have the power to enforce this.If you feel that the tenants have breached their agreement we can discuss your options, such as serving a section 8 notice, but this may involve court proceedings and eviction would be at the discretion of the courts.Kind regardsNick
5/5
TrustpilotTruly fortunate to have had Foxton's Andy Hoad Onboard
Truly fortunate to have had Andy Hoad assigned to my property purchase as a first-time buyer.
1/5
TrustpilotLosing my ish with these people
There has only been 1 staff member at Foxtons that I find competent. The 1 star is for the one person who had great customer service- who unfortunately is not leading on the sale.
1/5
TrustpilotFoxtons found tenants for my property who filmed porn and offer "happy ending" massage services.
I trusted Foxtons to manage my property professionally. They found the tenants, collected commission (2 months rent per year) and management fees, and were contractually obligated to inspect and monitor my home. They failed on every count.
1/5
TrustpilotWorthless
Not worth the excuse-ridden, get-out-clause having, a**e-covering, not-our-job-even-though-we're-paid-to-do-it loophole containing contract that they can't even be bothered to TRY and make any effort to appear to be doing and all of this for the princely sum of £10,000 of my money. Utterly ineffectual, weak, disinterested, charlatans. It's the second time that Foxtons have misled me and I was stupid enough to fall for it again. Nobody I know will be giving Foxtons business again based on my experiences and I would implore others to take serious note as well.
Agent replied · 22 October 2024
Dear Tristan,Once again I'm sorry that you have been unhappy with our service in respect of collecting rent on your behalf. As I am sure you can appreciate, we rely on tenants to make their payments on time and when these are late notifications are sent to you and the tenant after 3 days, this allows time for payments to clear in our bank account. We do all we can to ensure that tenants make payment on time and in most cases this happens but unfortunately we cannot account for tenant behaviour and despite our best efforts some will make the payments a few days late.Kind regards Nick
5/5
TrustpilotSian was very helpful
I had a great experience with Sian. She was helpful and attentive from the very second the call started. I’ve been dealing with an issue for a few weeks now and it was quite confusing but Sian was able to explain everything and make it clear. Thank you again Sian !
1/5
TrustpilotNEVER again
Where to start with this terrible, terrible company? They took ALL of their fees upfront for letting my flat, something that they avoided mentioning until the day after the tenants moved in so I received no income for three months, which would have been good to know in advance. The rent is late EVERY month and 'there's nothing we can do about it' and I have to sort it out myself. That's what I'm paying YOU over £10,000 to do. It's literally YOUR job. Emails and calls have been ignored and there are excuses for everything that they don't do or do wrong and there is a HUGE difference between a reason and an excuse. I seem to deal with a different person every time I do manage to get through to anyone and they don't know the history or seem to care at all, just more disinterested, empty platitudes and no actual resolution. Lazy, uncaring, obstinate, ineffective cowboys. I want compensation for the company not doing their job AT ALL and that has been ignored as well. I was warned against using them by a LOT of people but the deal seemed very good. Remember, if it seems to good to be true, it probably is. I will never give Foxtons my business again in the future. What a joke of a company. A complaint has been raised with the ombudsman and the OFT.
Agent replied · 22 October 2024
Dear Tristan,I'm sorry that you have been unhappy with our service in respect of collecting rent on your behalf. As I am sure you can appreciate we rely on tenants to make their payments on time and when these are late notifications are sent to you and the tenant after 3 days, this allows time for payments to clear in our bank account.I am also sorry if you feel that your concerns have not been dealt with and a complaint has been raised in line with our complaints procedure, for which you will received a formal response, if you then remain unhappy you can of course refer the matter to the Property Ombudsman, although we hope that won't be necessary.Kind regardsNick
5/5
TrustpilotSpeaking to Daniel has been a pleasure…
Speaking to Daniel has been a pleasure - He explained the Selling process clearly and made me comfortable as I made him aware of how nervous I was about the whole process. It is good to know that he is on hand to support in our selling and search process
5/5
TrustpilotVery helpful and professional
Very helpful and professional. Thanks to Andy Hoad, who was very helpful and approachable. All the time on the ball and explained every stages of the sale until completion. Thanks we couldn't get it without you. All the best and thanks Totally recommended.
5/5
TrustpilotProfessional and efficient
Thus far I have found Foxtons professional and responsive. Simran was friendly, knowledgeable and got things going quickly. She arranged for a valuer to visit quickly and clearly explained next steps after I agreed to proceed with Foxtons. I just hope Foxtons finds me a buyer as quickly and efficiently!
5/5
GoogleVictoria has really supported my househunting journey. She genuinely takes the time to understand your requirements, makes the most of your time together by scheduling multiple viewings, and always calls to follow-up after each viewing. Her friendly, understanding and professional approach made my househunt a positive experience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
