Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAnother month and just problem after problem
After MONTHS of complaints about loud music, smoking in the property, rubbish being left everywhere, people coming in and out all day and night, internal and external doors being left open, un-bagged pig carcasses and other un-bagged meat being left in the bin area, drug use, a police call-out and complaints from other residents and surrounding businesses, Foxtons have done NOTHING and taken a large amount of money from me for the privilege. The new account manager has been told NONE of the history by his managers, had NO idea that there complaints, MORE failings by the management, has asked the tenants to fix things which they haven't and the problems persist. These are ALL breaches fo teh contract and unless it is all fixed this week I will seeking to evict the tenants and taking Foxtons to court for not doing the job they've been paid to do. Cue an empty, meaningless apology, as before, and then an email saying that it's my responsibility somehow and there's nothing they can do despite taking the money to do the bloody job. Useless. Amateur. Ineffective. Pathetic. Arrogant. They don't take ANY responsibility for not doing their jobs and there's nothing you can do about it. I will NEVER use them again and I would advise anyone else to do the same. Wait for the 'apology' and see how meaningless it is and that it resolves, remedies and affects nothing at all. "We're very sorry you've had this experience." No you're not or you'd actually DO something about it. "We'll look into it." No you won't. You'll write that here and send me some excuse as to why you haven't done what you've been paid to do and try to worm your way out it. I'm taking legal advice no matter what you claim to do to try and fix it, which you won't.
Tristan · 25 July 2023
Agent replied · 22 October 2024
Dear Tristan,I am sorry that you are not receiving the experience you are expecting, however, there are limitations to what we can do as a managing agent. When tenants are not acting in accordance with their tenancy agreement we can bring this to their attention and ask that they remedy any breaches, but we do not have the power to enforce this.If you feel that the tenants have breached their agreement we can discuss your options, such as serving a section 8 notice, but this may involve court proceedings and eviction would be at the discretion of the courts.Kind regardsNick
★★★★★ 5/5
TrustpilotTruly fortunate to have had Foxton's Andy Hoad Onboard
Truly fortunate to have had Andy Hoad assigned to my property purchase as a first-time buyer.
Al · 21 September 2026
★★★★★ 1/5
TrustpilotLosing my ish with these people
There has only been 1 staff member at Foxtons that I find competent. The 1 star is for the one person who had great customer service- who unfortunately is not leading on the sale.
Jane · 20 May 2026
★★★★★ 1/5
TrustpilotFoxtons found tenants for my property who filmed porn and offer "happy ending" massage services.
I trusted Foxtons to manage my property professionally. They found the tenants, collected commission (2 months rent per year) and management fees, and were contractually obligated to inspect and monitor my home. They failed on every count.
Anonymous · 26 April 2026
★★★★★ 1/5
TrustpilotWorthless
Not worth the excuse-ridden, get-out-clause having, a**e-covering, not-our-job-even-though-we're-paid-to-do-it loophole containing contract that they can't even be bothered to TRY and make any effort to appear to be doing and all of this for the princely sum of £10,000 of my money. Utterly ineffectual, weak, disinterested, charlatans. It's the second time that Foxtons have misled me and I was stupid enough to fall for it again. Nobody I know will be giving Foxtons business again based on my experiences and I would implore others to take serious note as well.
Tristan · 26 June 2023
Agent replied · 22 October 2024
Dear Tristan,Once again I'm sorry that you have been unhappy with our service in respect of collecting rent on your behalf. As I am sure you can appreciate, we rely on tenants to make their payments on time and when these are late notifications are sent to you and the tenant after 3 days, this allows time for payments to clear in our bank account. We do all we can to ensure that tenants make payment on time and in most cases this happens but unfortunately we cannot account for tenant behaviour and despite our best efforts some will make the payments a few days late.Kind regards Nick
★★★★★ 5/5
TrustpilotSian was very helpful
I had a great experience with Sian. She was helpful and attentive from the very second the call started. I’ve been dealing with an issue for a few weeks now and it was quite confusing but Sian was able to explain everything and make it clear. Thank you again Sian !
Bennaceur · 22 April 2024
★★★★★ 1/5
TrustpilotNEVER again
Where to start with this terrible, terrible company? They took ALL of their fees upfront for letting my flat, something that they avoided mentioning until the day after the tenants moved in so I received no income for three months, which would have been good to know in advance. The rent is late EVERY month and 'there's nothing we can do about it' and I have to sort it out myself. That's what I'm paying YOU over £10,000 to do. It's literally YOUR job. Emails and calls have been ignored and there are excuses for everything that they don't do or do wrong and there is a HUGE difference between a reason and an excuse. I seem to deal with a different person every time I do manage to get through to anyone and they don't know the history or seem to care at all, just more disinterested, empty platitudes and no actual resolution. Lazy, uncaring, obstinate, ineffective cowboys. I want compensation for the company not doing their job AT ALL and that has been ignored as well. I was warned against using them by a LOT of people but the deal seemed very good. Remember, if it seems to good to be true, it probably is. I will never give Foxtons my business again in the future. What a joke of a company. A complaint has been raised with the ombudsman and the OFT.
Tristan · 21 June 2023
Agent replied · 22 October 2024
Dear Tristan,I'm sorry that you have been unhappy with our service in respect of collecting rent on your behalf. As I am sure you can appreciate we rely on tenants to make their payments on time and when these are late notifications are sent to you and the tenant after 3 days, this allows time for payments to clear in our bank account.I am also sorry if you feel that your concerns have not been dealt with and a complaint has been raised in line with our complaints procedure, for which you will received a formal response, if you then remain unhappy you can of course refer the matter to the Property Ombudsman, although we hope that won't be necessary.Kind regardsNick
★★★★★ 5/5
TrustpilotSpeaking to Daniel has been a pleasure…
Speaking to Daniel has been a pleasure - He explained the Selling process clearly and made me comfortable as I made him aware of how nervous I was about the whole process. It is good to know that he is on hand to support in our selling and search process
Panesar · 3 May 2024
★★★★★ 5/5
TrustpilotVery helpful and professional
Very helpful and professional. Thanks to Andy Hoad, who was very helpful and approachable. All the time on the ball and explained every stages of the sale until completion. Thanks we couldn't get it without you. All the best and thanks Totally recommended.
Dana · 3 September 2024
★★★★★ 5/5
TrustpilotProfessional and efficient
Thus far I have found Foxtons professional and responsive. Simran was friendly, knowledgeable and got things going quickly. She arranged for a valuer to visit quickly and clearly explained next steps after I agreed to proceed with Foxtons. I just hope Foxtons finds me a buyer as quickly and efficiently!
Uma · 19 April 2024
★★★★★ 5/5
GoogleVictoria has really supported my househunting journey. She genuinely takes the time to understand your requirements, makes the most of your time together by scheduling multiple viewings, and always calls to follow-up after each viewing. Her friendly, understanding and professional approach made my househunt a positive experience.
Lauren · 20 January 2026
★★★★★ 5/5
TrustpilotI recently instructed Foxton to let my flat.
I recently instructed Foxton to let my property. Inder Toor and Shanice -chanel Hall were extremely helpful and managed the property let professionally and kept me up to date at all times. I would highly recommend Foxtons to anyone selling or letting their property.
Dennis · 23 July 2024
★★★★★ 5/5
TrustpilotAga Witkowska
Aga has been the property manager for the rental property I have lived in for the past two years and I have always found her to be extremely helpful, personable, prompt and responsive to any issues/matters I have raised. Thank you Aga!
Greg · 15 August 2024
★★★★★ 1/5
TrustpilotFive years a tenant, then a masterclass in incompetence at the end
I rented a property managed by Foxtons for five years and one month. We paid rent on time every month and never had a complaint raised against us. Then we tried to leave.
Toby · 28 April 2026
★★★★★ 5/5
GoogleOut of all the letting agents that I’ve tried dealing with, Foxtons has the best and most efficient service. They have available flats for renting that are really nice and within budget. Their process of renting a flat is very simple and easy to follow. Special thanks to Marcin, one of their agents, who is very much responsive and reliable. He answers to questions quickly and he has given me a lot of options when I was still finding a place. He patiently answered all my queries and has helped me a lot in finding a flat that suits my likings. He is one of the best agents I’ve encountered and I will be glad to have him again as my agent in the future. Therefore, if you are looking for a letting agent to help you out, Foxtons is highly recommended.PositiveResponsiveness, Quality, Professionalism
Maria · 25 October 2020
★★★★★ 5/5
TrustpilotTop service
Top service, first class, excellent from foxtons. They managed to get me a bua few weeks after Barnard Marcus failed for almost a year.Alot of thanks to Sherry, Cornor, Ahmed, Rizwan and all staff in general.I'm extremely happy to have made them my choice of my sale.
ALI · 26 April 2024
★★★★★ 5/5
TrustpilotExcellent service from Owais at Foxtons
I called as a first time buyer and the service was excellent. My experience with Owais was extremely thorough and clear, he helped me get in touch with Alexander Hall which could prove to be life changing for me! A gentleman indeed. Many thanks!
Muhamed · 7 June 2024
★★★★★ 5/5
GoogleI had the pleasure of dealing with Marcin. Marcin has been absolutely amazing throughout this entire process. He has been so great communicating with me and has come up with ideas when we needed to overcome hurdles. Marcin is super friendly and always professional. Thank you Marcin!
H · 25 October 2020
Agent replied · 24 October 2024
We are delighted to hear that you have received such outstanding service and support from Marcin. Thank you for the review!
★★★★★ 5/5
TrustpilotThank You Mildred Nyambura!
Thank You Mildred Nyambura!You have been professional, responsive and extremely helpful throughout my tenancy tenor. Really appreciate your ability to resolve issues and clearly articulate any necessary details. At the same time you have been extremely humble and polite in all forms of communication.
Ashwani · 31 May 2024
★★★★★ 1/5
TrustpilotFoxtons’s account’s department have bad…
Foxtons’s account’s department have bad ethical practices.The charged me as a landlord 3 years commission & after six months again charged me 2 years commission for the same property.when I complained they credited part of the commission but after a week they recharged me some more commission.As the tenant rent is deposited directly into Foxtons’s account I cannot do much about it and am finally taking them to court for fraudulent activity.
Vp · 23 March 2025
★★★★★ 5/5
TrustpilotExcellent service
I have been with Foxtons for the past 3 years and the service is very good. Francisco Pinto is lovely and very efficient with my landlord quires and always there to help me. Thank you so much.
P · 13 September 2024
★★★★★ 5/5
TrustpilotCan highly recommend Old Brompton Rd…
Can highly recommend Old Brompton Rd branch. Very professional service from A to Z from Charlie, helpful and really focused on finding us right flat and making sure that ever increasingly complicated purchase process went through smoothly.
Charlotte · 6 September 2024
★★★★★ 5/5
TrustpilotFast, Helpful and Friendly service
A very enjoyable rent experience from start to finish, Solomon and Ashleigh were happy to provide advice, give a hand and were clear with the steps that were needed to be taken. The experience went very smoothly. Thank you guys!
Andrew · 17 July 2024
★★★★★ 1/5
TrustpilotThe worst and the most disgusting…
The worst and the most disgusting service ever! They agreed with a young lady and her elderly parents on my property for renting even though I had rejected the application.
AG · 18 April 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
