Druce New Homes Westminster reviews

★★★★★ 5/5

Trustpilot

Bective in Kensington

I just bought a property via Bective in Kensington.Offer was accepted back in January but due to covid, thing slowed right down and there were numerous obstacles. Throughout, however, Andrew and team stayed in constant communication, were unwaveringly helpful and polite and always sought to help, regardless of the ask.For example, when we needed access to assess potential works, Andrew always went out of his way to make it work. Overall, a great team and a pleasure to do business with.

Ross · 6 August 2020

★★★★★ 5/5

Trustpilot

Amazing experience!

We had an amazing experience with Bective Brook Green since the beginning! Stephanie was really helpful and kept us updated until the very end, and she was lovely to deal with.Communication is great even now that we are renting and the level of professionalism has been outstanding throughout so, despite a few hiccups that weren't due to the office or the Landlord, we received an excellent service!We are very happy with them and we couldn't recommend them enough.

Carla · 5 February 2021

★★★★★ 5/5

Trustpilot

Highly recommend Bective, especially Megan Windus

I recently found the most perfect flat for me through Bective. I was so lucky to have Megan Windus to help me. She made me feel heard and safe, quickly understood what I was looking for and made worked hard for me to get the flat I wanted. Bective is truly the only ones I would go to, to find a flat in west London. Super nice staff, very professional and helpful from start to finish. I have nothing to complain about. As a young woman, it can be super easy for real estate agents to take advantage of us, but with Bective their only objective was to help me find exactly what I needed. Thank you so much Megan

Nikoline · 3 July 2020

★★★★★ 4/5

Trustpilot

I recently had a varied experience with…

I recently had a varied experience with Druce, renting out my property through them. Initially, there were some delays and issues, but their managing agent Natasha Dhillon worked efficiently with her team to resolve the matters, and the repairs were solid. They also did a fantastic job handling a serious damp problem and were responsive throughout. I appreciated their diligence during the process. Though there were some hiccups, including confusion over tenant offers and some turnover among staff, on the whole, Druce's team demonstrated commitment and skill, especially in finding suitable tenants and maintaining communication. Overall, I'm quite pleased with their service.

Dugan · 17 November 2024

★★★★★ 5/5

Trustpilot

We have had such a fantastic experience…

We have had such a fantastic experience with Bective and our agent Jack Cooke. Jack was brilliant from start to finish, he instantly got us and what we were after with our flat search. He was efficient, communicative and understanding. We were so thrilled to have found such a great and reliable agent, and he has made the experience as smooth as possible for us. We will be waxing lyrical to any friends looking in this area!

Alice · 16 September 2020

★★★★★ 1/5

Trustpilot

Druce allow delays to cause damage

Druce show no care for properties and are willing to cause more damage with their delays. A slow leak should be a high priority, but Druce will gladly leave it 10 days before even enabling an appointment for repair, which is plenty of time for the humidity to grow mould. The single shower in a property being broken should be a high priority, but Druce are happy to delay this repair for a month with only apologies at the end. All this while being completely unresponsive to tenants. This is a company I would strongly recommend not doing business with.

JAKE · 6 November 2024

★★★★★ 5/5

Trustpilot

I purchased a flat this June through…

I purchased a flat this June through Bective- with the help of the brilliant Jacinta. She expertly guided me through the process (as it was my first time buying), with a seamless transition from viewing the flat to completion. Everything was conducted swiftly, professionally and especially in time before the end of the stamp duty holiday. I was highly recommend Jacinta and the Bective team for anyone looking to buy property in London!

Roman · 25 June 2021

★★★★★ 5/5

Trustpilot

The Hammersmith Sales team of Louise K…

The Hammersmith Sales team of Louise K and David H is very efficient and pro-active. The moment our house went on the market with them, their team really pushed the marketing and everyday there was a viewing or two. The communication from the Team was very precise and quick. Every time I called, email or whatsapp, all my questions were answered in time quickly. If you live around Hammersmith then look no further and don't go with Multi-agency. I stronly reccommend Druce for a one stop shop. You will get your house sold for sure.

Anurag · 24 October 2024

★★★★★ 5/5

Trustpilot

Flat sale

Daniel and his team went way beyond their remit in keeping our sale on track. When all seemed lost they kept pressing, and after 11 months we made the sale. Result!

CSL · 7 November 2024

★★★★★ 5/5

Trustpilot

Professional, efficient, friendly and transparent

My husband and I were absolutely thrilled with the level of professionalism, efficiency and transparency that Bective provided. Our agent, Kim, was phenomenal. After missing out on previous properties with other agencies due to their lack of speed, Kim was able to give us undivided attention on the day a new property came onto the market to ensure that we secured it, and we did! We couldn't recommend working with Bective enough. Thank you.

Sophie · 4 February 2021

★★★★★ 5/5

Trustpilot

Megan helped me find the perfect flat!

Megan was such a help and maybe me feel comfortable and at ease along the way. Kim, who had helped me previously was also lovely. Highly recommended hunting for a property with these guys.. I had a lot of requests and they met them all and also didn’t say ‘oh, well you’ll have a hard time getting all other requirements’ etc. They very much helped me hunt for them all!! Easy administrative process also

Georgia · 3 February 2021

★★★★★ 5/5

Trustpilot

A big thank you to Beactive

A big thank you to Beactive Notting Hill for restoring my faith in letting agents. After some not so great experiences with other agents in the past, Kim was extremely helpful and professional throughout the process of securing my new studio flat. She was extremely flexible to adjust to any requests I had and always happy to answer any questions or queries. Thanks so much for making the moving process as unstressful as possible!

Connie · 27 November 2020

★★★★★ 5/5

Trustpilot

Highly recommend - Kim a true asset!

I cannot recommend Kim Oldham at Bective enough! From the start, she was highly professional, helpful and an amazing communicator. It felt like she was really committed to my husband and I, giving us undivided attention and keeping us up to date along the entire journey. Having worked with so many agents in the past, Kim is by far the best I have ever worked with - a true asset to any company!

Amani · 7 February 2021

★★★★★ 5/5

Trustpilot

Very pleasant experience!

Bective is not your average real estate company. We recently moved with the Brook Green Office. Stephanie G. and her team made it a truly personal and enjoyable experience. The move was super easy, the entire team is really flexible and super friendly. Prior to our move, Stephanie pro-actively made sure that our new tenancy had been looked after and that everything was in good order for the move. Definitely recommend them!

Antoine · 6 April 2021

★★★★★ 5/5

Trustpilot

Lydia and Bective were excellent at…

Lydia and Bective were excellent at helping me find the flat that I was after. As a first time buyer, the helped talk through various issues and it was great to work with someone who I could trust. Lydia was friendly, informed and always willing to help even if it was in the evenings or on the weekend. My experience with Bective has been really positive and I will definitely use them again.

Henry · 11 January 2021

★★★★★ 1/5

Trustpilot

Tenants Beware

Tenants Beware. Believe it or not, I am a Landlord complaining about Druce's treatment of our tenants ! Throughout the years we have encountered nothing but problems with Druce. They have very high turnover, have resorted to using recruiting companies to replace all the employees that are leaving. We have had countless Property Managers ( if you can call them that ). On occasion we complained to Neil McGimpsey the UK MD and Neal Verman who is the Chief Legal Compliance officer. and Rob Swann , Area Director, (Chelsea Office). I can only say that complaining to them is like to complaining to a brick wall. They could care less.On this occasion our former tenants vacated the property and left it in good condition. On Thursday the 6th of September at 8.30 Druce was instructed by us to issue a 100% refund immediately. On the 24th of September our tenant wrote me an urgent note stating that they had still not received their deposit. We have issued a complaint to the Property Ombudsman regarding other financial impropieties which are currently being investigated. we immediately wrote to the Property Ombudsman, the MD of Druce, office of Fair Trading Standards and a few more. That got their attention as they IMMEDIATELY informed me that it was a Sort Code Issue and they would make the payment today. ( Odd that it took them 17 days to resolve a sort code issue???? Hmmmm....I'm sure they were telling me the truth.)So if you are a tenant, be very careful who you give your deposit to. I would suggest someone other than Druce. Of course it's your choice.

M · 24 September 2024

★★★★★ 5/5

Trustpilot

Fabulous Refurb

My flat developed a serious damp problem. I have just completed a major refurbishment and a new tenant is moving in today. Druce have guided me through this from start to finish. They have been brilliant! Natasha found an excellent contractor and she and Emil have managed a challenging project with skill and diligence. They have been available and responsive. Harry's team were so quick to find a new tenant. Thank you all so much for your hard work and support.

Neil · 19 September 2024

★★★★★ 1/5

Trustpilot

Awful company

Awful company. They don’t pay there bills

K · 7 January 2026

★★★★★ 5/5

Trustpilot

The agent named Tiago is super nice and…

The agent named Tiago is super nice and very helpful. I have never met any agent that is so responsive and eager to help like this agency before.From the beginning until handing the key went very smoothly. I had asked Tiago a lot of questions, he never ignored to find answers for me. I would recommend everyone to use this agency.

Natcha · 1 October 2022

★★★★★ 5/5

Trustpilot

First time buyer - personal and professional service

I recently exchanged on my first property with Bective and having dealt with a number of estate agents over the course of the search I could not recommend them more highly. Alex Pink was incredibly professional and always at hand to answer any question I had and updating my regularly during process. It made the whole process easy and less daunting for a first time buyer, would highly recommend.

Sara · 19 August 2021

★★★★★ 5/5

Trustpilot

Excellent service

I’ve just recently let through the Bective Brook Green branch and their service has been amazing. Kathryn and the team provided great communication throughout the whole process and went above and beyond to make it easy for us to let. Kathryn even stayed late one day at work to give me the keys which just shows how much they care. 100% recommend.

Emily · 20 July 2022

★★★★★ 5/5

Trustpilot

Amanda was incredibly helpful with my…

Amanda was incredibly helpful with my search for the perfect apartment. I felt she totally understood my needs. Showing me lots of options and recommendations. Amanda was professional, knowledgeable, and at the same time, friendly and personable. If you’re looking for someone who ‘gets you’ and comes across as though they are putting as much effort as if they were looking for their own abode, then I highly recommend.

Zoë · 6 April 2021

★★★★★ 5/5

Trustpilot

Druce has been outstanding from the…

Druce has been outstanding from the first point of contact with them. Especially my communication with Stephanie has been very clear and professional. I would not hesitate contacting them and will recommend them to everyone in my network. They will not let you down for sure !!!

Mo · 22 September 2023

★★★★★ 5/5

Trustpilot

The team at Druce are truly…

The team at Druce are truly professional. Especially Stephanie and Kamile who were always very responsive with my enquiries and are pleasant to work with.

Selim · 15 November 2024