Druce New Homes reviews

★★★★★ 5/5

Trustpilot

Exceptional estate agency…

This is an exceptional estate agency with a very proactive and supportive staff, who really do have the interest of their clients. I would particularly like to mention and credit Stephanie Gunther and the team at the Brook Green branch who were extremely supportive. Stephanie's tenacity and resilience were so invaluable in ensuring the sale went through, she truly is an asset to the company, we are so grateful for all her hard work!

Serai · 15 June 2026

★★★★★ 5/5

Trustpilot

Marcus is so professional

Marcus, was one of the most professional people I dealt with While searching for a home, When I asked him exactly what I wanted in my new residence, he found me a property that met every single one of my requirements in record time. I highly recommend working with him; without a doubt, if I ever need to move again, he is the first person I will contact.

Taghrid · 16 July 2026

★★★★★ 5/5

Trustpilot

Andrew was nothing short of inspired…

Andrew was nothing short of inspired during our recent flat sale in W10. Without his commitment and confidence in what was a unique and challenging situation this sale would not have completed. Amazing service and a lovely person to deal with.

Tim · 30 April 2026

★★★★★ 5/5

Trustpilot

We had a great experience renting out our flat through DRUCE, Brook Green.

We had a great experience renting out our property through DRUCE, Brook Green branch. Stephanie was incredibly professional, knowledgeable and responsive which made the whole process stress-free, especially against the backdrop of all the aggravation that landlords have to go through these days. Everything was handled efficiently from start to finish. Highly recommend them if you're looking to rent out your property in/around Brook Green/Kensington Olympia in London.

Yazmin · 7 August 2025

★★★★★ 2/5

Trustpilot

Not a great experience

Had a poor experience trying to purchase a property through Druce. We were initially told Druce could subsidise the purchase price by reducing their fee at X price. That price was later reduced, then we were told by the director that Druce could not subsidise the price. Target completion dates were confirmed as fine/agreed (when they clearly werent. While we appreciate these things take time and it's not always simple to broker discussions, the communication was far too irregular and inconsistent throughout the process. We received few updates and felt uninformed about progress.

Rishad · 11 June 2026

★★★★★ 5/5

Trustpilot

Natasha Dhillon

Natasha Dhillon in Property Management is my go to contact here as she is always professional, diligent and also very personable in dealing with any issues that arise - she has even gone beyond her remit to chase other departments internally to resolve outstanding queries which was much appreciated. You can rely on her to get it sorted!

S · 8 July 2025

★★★★★ 5/5

Trustpilot

Excellent service

I wanted to take a moment to thank Kamile for her exceptional service in helping us find a new flat. From our first interaction, it was clear that Kamile was genuinely invested in helping us find the perfect place. Her enthusiasm and dedication made the entire process not only smooth but also enjoyable. She took the time to understand exactly what we were looking for and ensured we had all the information we needed at every step. Her attention to detail, responsiveness, and willingness to go the extra mile made all the difference. I truly felt supported and well-informed throughout the process. I’ll definitely be recommending her and Druce to anyone in need of an agent!

AJ · 26 February 2025

★★★★★ 5/5

Trustpilot

Great service from Louis

Louis was a great estate agent and went above and beyond helping us securing a property. He was very proactive and only showed properties that matched our requirements.

Judit · 18 July 2025

★★★★★ 5/5

Trustpilot

Druce agency repairs in a new flat

I recently moved into a flat rented by Druce. There were a number of fixes that needed to be made and after a bit of a delay, Druce's managing agent Natasha Dhillon and her contractors I have to say did a great job on the works. Their repairs were solid and Natasha was responsive and helpful. The only negative was it took a while to address everything but in the end, almost all the smaller problems related to the functioning of the flat have been resolved and the work done was excellent. All in all, it was a very positive experience.

M.O · 17 October 2024

★★★★★ 3/5

Trustpilot

Helpful …

I have to give credit to Marcus Wise. Throughout the process, he was always helpful and responsive. He genuinely tried to resolve any issues and always acted in the tenant’s best interests.

A · 8 July 2026

★★★★★ 5/5

Trustpilot

The team of druce is very helpful

The team of druce is very helpful, friendly and always finding solutions. I would like to recommend particularly “Jonathan” who helped me through the process with so much care and attention. Thank you for this great experience!

Jade · 1 June 2026

★★★★★ 5/5

Trustpilot

Outstanding service

Being a landlord not living in the UK, I was impressed by the Druce team, and in particular by Stephanie Gunther, who not only found a tenant but continuously provided strategic suggestions on the flat (ie cleaning, removing objects) in order to achieve the best result in the shortest time frame. Negotiations were conducted by Henry Duke. I had two other agents on board working at the same time and Druce was by far the most active in terms of viewings and constant contact with me. Outstanding service. Well done!

Consumer · 23 August 2024

★★★★★ 5/5

Trustpilot

Flat disaster - property management

I’m a tenant of a flat rented out by Druce. One person from negotiating team was pushy and not the most professional. Their phone line was not efficient either. Over a Saturday morning, my flat flooded from a burst pipe the floor above and I had to move all my belongings out of my bedroom and move out. I couldn’t reach anyone over the weekend and has to move out due to the safety hazard. However come 9 am Monday, I called and spoke to Saif Musawi, the new property manager who immediately came in with a contractor, a team of electricians, etc, to assess the damage and ascertain whether I could stay in the flat. Saif was extremely professional, quick thinker and actor, and highly efficient. I’m providing this review as I was impressed by his professionalism despite the disastrous experience I faced and my neutral view of the estate company. I have only the highest praise for how efficiently Saif was able to fix and deal with the damage to the flat and my belongings. He is an excellent property manager whom Druce are lucky to have

Druce · 13 August 2024

★★★★★ 1/5

Trustpilot

Horrible experience with Druce Chelsea

Our experience renting through Druce has been one of broken promises, poor service, and a complete lack of professionalism and accountability. An all round horrible experience.

Tareq · 21 July 2026

★★★★★ 5/5

Trustpilot

Could not recommend Druce more!

I had such a wonderful experience with Druce. Thomas Last was such a professional, friendly and helpful letting agent. He listened to exactly what I was looking for in a rental property and we only required one afternoon of showings because the apartments he showed me were exactly on the mark. I now have my dream apartment in Chelsea! So efficient and made a typically stressful apartment hunt feel so easy. A million thank you-s to him!Stephanie Gunther was also incredibly helpful in helping me obtain the necessary paperwork and references necessary to get my housing application to the finish line. I'm an American relocating to London and therefore my application was a bit more complicated, but Stephanie coordinated everything with the landlord and helped me square everything from New York. She was a fantastic advocate, so transparent and thoroughly helpful!I could not recommend the agency more thanks to these two professionals.

Miriam · 13 June 2024

★★★★★ 5/5

Trustpilot

Good service

Good service. Highly recommend Natasha Dhillon in particular who is professional, very responsive and helpful.

Nooshin · 24 July 2025

★★★★★ 5/5

Trustpilot

Eoghan Redmond: a highly professional agent

Eoghan Redmond provides a highly professional service, quickly identifying the types of property sought and arranging suitable viewings. His knowledge of the London market is good and he is especially helpful in advising on asking prices and following up with vendors on any queries. He happily looked for properties outside his area and sent me a great selection. Within a week he found me my dream flat in an area that wasn’t even on my radar and at a great price. I liked that Eoghan was always punctual to viewings and didn’t try to pressure me in any way to make an offer. I couldn’t fault the service he provided and highly recommend him to anyone looking to buy. He’s an extreme nice fellow too which is always a bonus.

Lim · 5 April 2024

★★★★★ 5/5

Trustpilot

Marcus at Druce is outstanding, professional…

Marcus at Druce is such a professional , personal and ” going the extra miles” person a client look for but rarely meet.

Heidan · 23 June 2026

★★★★★ 5/5

Trustpilot

Outstanding Service

We work with Druce on multiple properties across various branches, and the experience has always been outstanding. Their team consistently strives for excellence, providing clear and timely updates throughout every stage of the process. I would highly recommend their services to anyone in the property sector. A special mention goes to Louis from the Brook Green branch, whose dedication and professionalism truly stand out.

Chris · 14 May 2025

★★★★★ 4/5

Trustpilot

Great service with exceptional professionalism

Really great service from Iqbal. Always prompt to respond to messages and really helpful throughout the whole process. Thank you Iqbal.

Parisa · 4 March 2025

★★★★★ 5/5

Trustpilot

Jatin has been extremely helpful

Jatin has been extremely helpful! Thank you once again

Dilpesh · 2 July 2025

★★★★★ 5/5

Trustpilot

Amazing Sophie at Druce

Sophie at Druce I was really impressed by Sophie how well organised, flexible and patience she is! Sophie was very nice to talk to me in the phone and sent me information and made appointment immediately after our discussion. She called me when she arrived in the property and wait for me patiently as I was running late due to traffics. Further more, Sophie is very considerate, very proactively communicating with me, she works very effectively and efficiently between all stakeholders with phone calls, messages.Thank you so much Sophie. It’s been a pleasure to meet you！

Vivi · 15 September 2023

★★★★★ 5/5

Trustpilot

I recently had the pleasure of working…

I recently had the pleasure of working with Thomas to find a new apartment, and I couldn’t be happier with the experience. From the start, Thomas was attentive and understanding of my needs, helping to narrow down options that fit my budget and preferences. He provided valuable insights into different neighborhoods, making the decision-making process much easier.

Noemy · 21 October 2024

★★★★★ 5/5

Trustpilot

Successfully managed a tricky sale

Jacinta and her team did a great job in selling my flat despite numerous obstacles and loads of intricate issues cropping up during what became a really difficult and prolonged process. Jacinta, in particular, was extremely supportive, empathetic and quick to identify solutions. Without her help and expertise, I suspect the sale could have fallen through. And that would’ve been very bad. So I do really recommend Druce Brook Green for sales.

Jon · 22 January 2024