Chancellors St John's Wood reviews in Westminster

★★★★★ 1/5

Google

I would like to share my situation to make sure no one will get through same. Unfortunately and without any reasons the agency cannot contact the landlord therefore Im still waiting for my deposit (it has been 3 months since I left the property) literally a nightmare. And also I just been told they are not able to do anything else but chase (so I’m left in limbo). This is the worst situation ever. Let’s see how it will end up. I will definitely never ever trust them again. They recommended to contact TDS in order to get my deposit. Now they said because I contacted TDS my deposit doesn’t belong to then anymore!! A joke!! Complaints doesn’t help anymore! Be careful!!

Macarena · 24 October 2023

★★★★★ 5/5

Google

Shoyab managed the sale of our property and he was great to deal with throughout. He came to visit the property to find out additional information that would help with the sale, he kept in touch regularly with updates and offered helpful advice to help us close the sale. He's great to work with and I would recommend him if you're looking to sell your property.

Peter · 25 July 2024

★★★★★ 5/5

Trustpilot

Jordan you are a star

Margaret · 14 May 2026

★★★★★ 1/5

Trustpilot

Really poor rental service

Really poor. Very difficult to deal with. We had to wait for their commercial team to confirm receipt of funds. Really poor.

Jonathan · 25 August 2026

★★★★★ 5/5

Google

Had a very quick response and had a great experience with Shari, would definitely recommend moving into one appartment with her :)

Leonardo · 16 December 2025

★★★★★ 5/5

Google

Helped me find an apartment quickly and efficiently. George, the agent I worked with, gave me different flat options all to the requirements I requested. Very helpful lettings agency.

Wasmiya · 10 October 2025

★★★★★ 5/5

Google

Great service! Bobby was excellent, provided regular updates and was always available. I would highly recommend him.

Abigail · 25 June 2024

★★★★★ 1/5

Trustpilot

The agency staff were extremely rude…

The agency staff were extremely rude and unprofessional. I wouldn’t recommend this company to anyone.

Sophie · 27 September 2026

★★★★★ 4/5

Trustpilot

Good presentation

Jessica presented the house we viewed well, she was informative and engaging which made our visit very worthwhile.

Nick · 26 August 2026

★★★★★ 5/5

Google

I had a really good experience with them. Especially Ella Harris, she handled the whole process and made it super easy for me. Would recommend 100%.

Manel · 24 October 2023

★★★★★ 5/5

Trustpilot

Great service provided by Olivia Hesson…

Great service provided by Olivia Hesson - thanks v much indeed for your help & support

Ian · 3 September 2026

★★★★★ 5/5

Trustpilot

Working with Katie has made our renting…

Working with Katie has made our renting experience far easier

Lucy · 6 October 2026

★★★★★ 5/5

Google

Just wanted to say thanks to the whole chancellors team but especially Ella who was incredibly helpful. Professional and attentive throughout the entire process.

Reece · 24 October 2023

★★★★★ 5/5

Trustpilot

Great experience

I had two viewings with Adam Cave, he was extremely knowledgable, helpful and accommodating. I would 100% recommend working with him on your next property needs.

L · 19 September 2025

★★★★★ 5/5

Google

great support. straight fwd. professional.

Romain · 16 March 2026

★★★★★ 5/5

Trustpilot

I had a great experience with Hannah…

I had a great experience with Hannah Rae, she was very professional and patient

Bolanle · 24 August 2026

★★★★★ 5/5

Trustpilot

Chancellor's Aylesbury - Thank You

Thank you Chancellor's Aylesbury

Bless · 21 October 2025

★★★★★ 5/5

Google

Had the best experience with Chancellor’s. Especially Tom, who helped us rent a flat really quickly, was always friendly and supportive!

Vadym · 24 October 2023

★★★★★ 4/5

Google

i have been looking for 3 years for an apartment to my liking in the St John's wood and Made Vale area . i dealt with few agencies . But then i got introduced to Chancelors through my family that have been their clients for so many years . Dealing with Chancelors was prompt and focused . we had two visits during which we visited few properties .The first visit properties were not as expected . But the second visit only we found the required apartment as by then the Chancelors consultants became aware of our preference and suggested accordingly . We did not have to take 100 trips to less liked apartments . I dealt with Adam , Ian and Dean. I wish to particularly command Dean on his professionalism .We were met by some challenges with the seller and his solicitor . Dean stepped in and managed very well what could have turned into a conflict . He showed exceptional negotiations and communication skills both ways and he made sure both parties were happy with the final arrangement . Dealing with Dean was a pleasure and I recommend his leadership and his efficiency for those that wish to buy a property in a prompt manner .

Edma · 25 October 2019

★★★★★ 5/5

Google

Dean was the most amazing and trustworth estate agent i have ever known. He has sold our London house in just 2 months. He was always there for my sister and I, always very thoughtful and caring. He has a really detailed knowledge of his area, and i trust him inplicitly. He worked tirelessly for us and always keeping us informed and up to date with how the sale was going. I would thouroughly recommend Chancellors and Dean Whitley.

Victoria · 25 October 2019

★★★★★ 5/5

Trustpilot

The service was good.

Customer · 12 October 2026

★★★★★ 5/5

Google

I would like to thank Shari for all her help!

Daria · 26 July 2025

★★★★★ 5/5

Trustpilot

Brilliant service from initial contact…

Brilliant service from initial contact with Sherko and throughout process with excellent regular communication from James. Weekly updates were particularly helpful. Would definitely recommend.

Andy · 23 May 2026

★★★★★ 1/5

Trustpilot

Appalling

Our experience with Chancellors has been profoundly disappointing, defined by a failure to uphold basic professional standards, contractual consistency, or duty of care.

Pablo · 23 May 2026