Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAlthough I didn’t end up viewing any flats with Shari, I really appreciated how attentive she was throughout the process. She regularly checked in with me and consistently sent me options that could fit my search criteria. Her communication was proactive and thoughtful, which made me feel supported even though I didn’t move forward with a viewing. I would recommend her for her professionalism and dedication.
Nermine · 8 October 2025
Agent replied · 22 October 2025
Hi Nermine, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleThank you Shari for being helpful and patient with us
Sadaf · 16 December 2025
Agent replied · 16 April 2026
Thank you for leaving us this great review Sadaf, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
TrustpilotExcellent customer service from Kyle
I recently contacted Chancellors to query an incorrect rental amount I received and found Kyle very helpful from the outset. He dealt with my issue swiftly and efficiently and I was very impressed with his professional approach. He kept me fully informed of progress by both email and phone.
Rajan · 16 October 2026
★★★★★ 5/5
TrustpilotBrooke was amazing from start to finish…
Brooke was amazing from start to finish - she was very friendly, very responsive and managed to arrange a visit at the only time that worked for us. She also kept us updated and tried to help speeding up the process. Definitely recommend her if you need any help :)
Helen · 21 September 2025
★★★★★ 5/5
TrustpilotEthan was lovely and very helpful.
Laura · 3 September 2026
★★★★★ 5/5
TrustpilotWe reviewed a bungalow accompanied by…
We reviewed a bungalow accompanied by Luke from Chancellor’s Estate Agency he was very attentive showing the salient points also leaving us to have a second look very patient even obviously he had other clients to see.
Barry · 14 May 2026
Agent replied · 25 May 2026
We are so pleased to hear about your positive experience. We truly appreciate your kind words regarding our attentive and patient service. Thank you for sharing your feedback!
★★★★★ 5/5
GoogleShari was very friendly and professional and was able to answer all my questions.
Laeshia · 1 October 2025
Agent replied · 22 October 2025
Thank you Laeshia for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
TrustpilotChancellors: Franki is a five-star manager
Chancellors manages my rented house. Whenever there are repairs to be done, I call up Franki (at their Oxfordshire Property Management operation), and she is always friendly, polite, and competent. If more management agents were like her, I think more people would want to rent!
Edward · 13 October 2026
★★★★★ 5/5
GoogleShari is wonderful- super helpful, fast to reply and really kind. Thank you!
Alma · 24 September 2025
Agent replied · 22 October 2025
Thank you so much for your kind words, Alma! We're thrilled to hear that Shari provided you with such wonderful service. Your satisfaction is our top priority, and we appreciate your recognition of our team's efforts. If you need anything else, don't hesitate to reach out!
★★★★★ 1/5
TrustpilotI could not recommend a letting agency less
I could not recommend a letting agency any less. It is not clear to me that anyone at Chancellors understands the seriousness of being responsible for people's housing and how stressful the letting process can be. They simply do not care at all about tenants and will treat you quite hostilely.
Alli · 26 August 2026
★★★★★ 5/5
TrustpilotGood help
Charlotte has been great and patient, showing me all available houses I am interested in purchasing.
Miss · 21 May 2026
★★★★★ 5/5
TrustpilotMolly is highly efficient
Molly is highly efficient, always responsive and manages our portfolio with a high duty of care.
PRAV · 20 May 2026
★★★★★ 1/5
TrustpilotDeposit repayment issues
We were renting a property from chancellors that we then purchased. Over a month post purchase they still haven’t paid us back our deposit - they don’t answer us when we chase and still can’t give us a timeline even though the payment was agreed over a month ago.
Naz · 25 August 2026
★★★★★ 5/5
TrustpilotWe were looked after by Jamie woodland…
We were looked after by Jamie woodland and Bradley at the Swindon branch as we were renting a property from them, they were great with communication and I found the Swindon branch very approachable as and when needed. Would recommend
Mark · 1 October 2026
★★★★★ 1/5
GoogleEverything had been ok until my tenancy ended. 2.5 months and still no return of my deposit. Property management team don't seem to take things seriously,ñ and branch does not intercede. I had to file a claim to TDS. Steer away from Chancellors managed properties, very dishonest.
Isaac · 10 December 2025
Agent replied · 23 October 2024
Thank you for bringing this to our attention isaac, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk Thank you.
★★★★★ 5/5
TrustpilotGwen has been extremely helpful and I…
Gwen has been extremely helpful and I am delighted that she is my point of contact at chancellors. She has helped me through my rental process and been very attentive in every area.
Holly · 21 November 2025
★★★★★ 5/5
TrustpilotLovely experience
Julia was great to deal with, helping us with viewings. She was friendly, professional and very accommodating with short notice requests. A well organised experience. A delight to deal with and the branch as a whole.
Vanessa · 21 October 2025
★★★★★ 5/5
GoogleShari was very kind and helpful!
Andrea · 1 October 2025
Agent replied · 22 October 2025
Hi Andrea, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
TrustpilotTruly thoughtful and professional experience
We had an outstanding experience viewing a property with this estate agent. From the moment we arrived, Shannon was incredibly warm, friendly, and genuinely interested in understanding what we were looking for. She offered insightful suggestions about how the property could suit our needs, which really helped us see its potential.
Annie · 23 April 2025
★★★★★ 5/5
GoogleRight from the start my experience with Dean and Ian was excellent. Ian has managed a lengthy sales process with diligence and patience and I have really valued his expertise and above all his very regular and consistent communication with me. I would definitely recommend this agency. Thank you Ian!
Anna · 24 October 2023
Agent replied · 23 October 2024
Hi Anna, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleShari has went above and beyond during the letting process, thank you!
Ka · 10 August 2026
Agent replied · 10 October 2026
Thank you, Ka Ming Chan, for your wonderful feedback! We're thrilled to hear that Shari went above and beyond during your letting process. At Chancellors - St Johns Wood Estate Agents, we strive to provide exceptional service, and it's great to know our efforts are appreciated. If you need any further assistance, feel free to reach out!
★★★★★ 5/5
TrustpilotExcellent service
Well, What can I say about Rakesh Jethwa. He has been an absolute star and amazing in his service, since giving an evaluation on my property right through to getting offers. He is so personable, makes you feel like family. He has helped in troubled tenants and advised and assisted in every eventuality. I would give him 6 Stars if I could. No doubt he will always assist any new vendors who want to put their property for sale. I would not have been were I am without his help. He will be appreciated always and I thank him for his service and this includes Courtney Kennedy in the after sales office, who has been a tremendous help too. I thank the entire Chancellors office for their help and support. With kindest and respected regards.
Miss · 21 October 2025
★★★★★ 5/5
GoogleChancellors and Dean Whitely in particular and his staff were amazing, professional and courteous during our successful sale. Thank you
Iradj · 10 June 2026
Agent replied · 10 October 2026
Hi Iradj, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
TrustpilotAbsolutely outstanding from start to…
Absolutely outstanding from start to finish. Always had an enough time for us. Wonderfully professional at all times and a very friendly bunch.
Mr · 18 May 2026
Agent replied · 25 May 2026
We appreciate your kind words! We are so pleased to hear that our service was outstanding and professional.
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