Chancellors St John's Wood reviews in Westminster

★★★★★ 1/5

Google

We rented an apartment they delayed making a recommendation so that we would not be able to move out and pay for the rented apartment from their agency in the future. Later we found another apartment and resolved the issue with the recommendation without their participation. Then there were strange manipulations with deadlines that had to be paid additionally. It turned out that they had 33 days in August.😀 it turned out that instead of 7 days they calculated 9 days. Mold was forming in the apartment due to freezing of the floor. The agency indicated that the mold was dirt; they know better. The deposit refund amount has been agreed upon, but is not being returned. They simply ignore our letters and requests for the return of the deposit. Upd. The deposit was returned almost 3 months later. I demanded a refund of my deposit almost every day.

Nelli · 28 November 2023

★★★★★ 1/5

Google

We are incoming student in UK which currently not live in UK searching for apartments. The agent Ella was really nice and responsive at first place, but once she got the contract signed, she just disappeared and become hard to reach. She was very pushy when signing the contract and promise that she would support us with move in. But during the move in day, she refuse to give us the key because our credit card payment hasn’t arrived in their account yet. But I have made my payment 3days before, which is the suggested day in their previous mails. Then they claimed that 7 days is needed, and refuse to let us move in in the scheduled dates with bad attitude. after we finally moved in, we found that the house is not clean and the promised microwave is not here. She just hand the key to us in the front gate and never come up and do the first check with us. She claimed that she heard from previous tenant that there would be microwave and then she pass the messaged to us, which is really unprofessional and we regard it as a lie to make us sign the deal. In overall, the experience is unpleasant.

Viola · 24 October 2023

★★★★★ 5/5

Google

Team Bobby and Ella has successfully found me the tenants in a week’s time. Within a fortnight, the business terms, letting agreement, pre-tenancy preparation, all were done efficiently, with a timely move-in. During the process, Bobby has been a customer-oriented professional, listened to my concerns and needs, and answered. He is communicative in keeping me informed, but without overloading me with unnecessary details. I felt ‘in-order’ all along, especially with the able hands of Ella, who has proactively solved the problems before they came to my attention, understood my price-range, and committed to get the pre-tenancy requirements done, even in her off-hours. This can-do spirit is much appreciated. In a word, I am pleased with the service, much exceeded my expectation. Team Bobby and Ella, thank you.

Frances · 24 October 2023

★★★★★ 5/5

Google

For some time I was looking for an apartment with no result through other agents, who often didn't get back to me or update me on offers. Miles Freeman immediately showed me a suitable apartment, meeting all my needs, when I contacted him. My offer was accepted, by the end of the day, due to Miles giving an honest description of my circumstances to the Landlord. Miles updated me every day on the rental process, checking that all of my application information was correctly completed. He immediately answered any queries that I had, with genuine, honest, polite and friendly phone calls. I highly recommend Chancellors, and in particular Miles Freeman, who is the only agent that I will use again in the future. Thank you Miles!

Patricia · 24 October 2023

★★★★★ 5/5

Google

I recently moved to London and found a very nice flat in St John's Wood. I met several good letting agents while I was looking for a new home, but Miles Freeman from Chancellors was out standing among them. He didn't even say much, but he precisely understood my needs and talked to me quite convincingly. That made my decision much easier, and thanks to his professional advice, I did not lose the timing to secure the flat I moved in. He also helped me to negotiate with the owner Regarding the moving date as well as regarding furniture. I can highly recommend him as a wonderful letting agent. You absolutely would not regret to work with him.

Kangjun · 24 October 2023

★★★★★ 5/5

Google

Fantastic experience working with Bobby and team. Secured us an excellent rental and was professional, responsive and efficient. Moreover, we had a difficult hurdle to navigate in terms of completing some urgent repairs at our property in a limited time frame and Bobby and the team came through for us and handled the situation fantastically. All round brilliant experience and look forward to working closely with Bobby and team in the future. Happy to provide any reference too.

Ben · 24 October 2023

★★★★★ 5/5

Google

George Giannoulis is a great relator! We found us a great flat. Highly recommend

Tamar · 16 February 2026

★★★★★ 5/5

Trustpilot

Hannah Rae has been so supportive in…

Hannah Rae has been so supportive in our process of getting a new home, even with the documentation. We appreciate you.

Eko · 19 August 2026

★★★★★ 5/5

Google

George was super helpful, flexible and honest while I was doing viewings with him and he found me the perfect place!

Luke · 16 December 2025

★★★★★ 5/5

Trustpilot

Great communication throughout the sale…

Great communication throughout the sale process on a regular basis and if felt like the team were taking a genuine ownership of the sale itself. Everyone I spoke to were extremely helpful and Jay did a fantastic job to enable us to get to the right conclusion.

Mark · 20 May 2026

★★★★★ 5/5

Google

Shari was very helpful and responsive

Shivangi · 16 March 2026

★★★★★ 5/5

Trustpilot

Hi to everyone at chancellors am please…

Hi to everyone at chancellors am please to let you know that am very happy with the service I have been receiving from you lot I would recommend you to any one thank you so much for everything to the head office of chancellors and also hey on wye chancellors also to Jared and Becky for all there help from John kemp

Jonny · 1 September 2026

★★★★★ 5/5

Trustpilot

Ibra was a great help when looking for…

Ibra was a great help when looking for out rental property. Had some issues with viewings that were quickly resolved, great communication!

Miss · 20 October 2025

★★★★★ 5/5

Trustpilot

Easing the daunting process of buying

Kashan was very helpful and thorough, taking me through the unfamiliar process of buying with such clarity and patience, making me feel much more confident about it all.

Mr · 21 May 2026

★★★★★ 5/5

Trustpilot

Chancellors look after my three flats…

Chancellors look after my three flats for a few years now. They are proficient and responsive. I am mostly in direct contact with Mr Andrew Jourdain and Mr Will Jones, both extremely helpful. The team has my grateful thanks and I highly recommend chancellors.

Shahram · 13 May 2026

★★★★★ 5/5

Google

Shari was very helpful and patient. She guided us through the process and answered all of our questions when we had any.

Isabella · 1 October 2025

★★★★★ 5/5

Google

Thank you Shari for making my venture into rental search so assuring. Relocation to a new city can be daunting but having viewed 3 properties directly with Shari, I felt at ease and relieved she knew exactly the criteria I was looking for. Keep being a superstar in a world where many are chasing metrics, she really cared.

Vicky · 21 August 2025

★★★★★ 5/5

Trustpilot

The bookings viewing process was quick

The bookings viewing process was quick. We met kashan who viewed the property to us . He was very polite very kind , friendly and professional .what stood out the most his willingness to answer all my question .i highly recommend kashan anyone who looking for property. Thank you for your outstanding service. Thank you so much kashan helping us

Jasbir · 27 August 2026

★★★★★ 5/5

Trustpilot

Tom has been totally professional…

Tom has been totally professional throughout our dealings. He has been most accommodating with viewings. He has provided us with great advice and is extremely helpful.

B · 21 May 2026

★★★★★ 5/5

Trustpilot

Lauren Stearman.

We recently were shown some properties by Lauren who was very professional, knowledgeable and easy to talk to. Lauren quickly understood what we were looking for and clearly explained the current state of the housing market. We had great confidence in her comments and suggestions about properties and would highly recommend her to anyone seeking to buy or sell property.

P · 19 August 2026

★★★★★ 5/5

Google

Although I didn’t end up viewing any flats with Shari, I really appreciated how attentive she was throughout the process. She regularly checked in with me and consistently sent me options that could fit my search criteria. Her communication was proactive and thoughtful, which made me feel supported even though I didn’t move forward with a viewing. I would recommend her for her professionalism and dedication.

Nermine · 8 October 2025

★★★★★ 5/5

Google

Thank you Shari for being helpful and patient with us

Sadaf · 16 December 2025

★★★★★ 5/5

Google

This review is long overdue. I worked with Miles Freeman to secure my current lease in St John's Wood and can't be more happy with my flat. Miles was very friendly and patient in addressing all my questions and concerns, especially given the whole process was quite new to me. He definitely made the entire process a lot easier. Highly recommend Miles and the agency!

Spurthi · 24 October 2023

★★★★★ 5/5

Trustpilot

Brooke was amazing from start to finish…

Brooke was amazing from start to finish - she was very friendly, very responsive and managed to arrange a visit at the only time that worked for us. She also kept us updated and tried to help speeding up the process. Definitely recommend her if you need any help :)

Helen · 21 September 2025