Trusted Agent profile · Westminster
★★★★★
333 reviews across 2 platforms
88 St John's Wood High Street, St John's Wood, London, NW8 7SH, Westminster, NW8 7SH
Part of Chancellors, see every office.
Chancellors's office in Westminster, at 88 St John's Wood High Street, is rated 4.5 out of 5 across 333 reviews on two platforms, including 197 Google reviews rated 4.6.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
1/5
TrustpilotGenuinely Useless
As a first-time landlord, I expected clear communication, professionalism, and competent management. Chancellors/Oxon Property Management failed on all three.
We are truly sorry to hear about your frustrating experience as a first-time landlord. We acknowledge the issues you faced with communication and payment, and the impact this had.
5/5
TrustpilotSpeedy, courteous and knowledgeable
The staff at Chancellors were very well informed and helpful. We were able to complete our house sale very quickly and the team were excellent at communicating with us every step of the way - we would thoroughly recommend Chancellors!
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleGreat experience we bought property through Chancellors now letting also by Chancellors very warm staff quite knowledgeable and experienced specially Bobby a great advisor and prompt we are grateful to Chancellors to introduce us to Bobby.Panesar Thank you Bobby
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleI worked with Tom trying to find a property for rental and it was one of the best experiences I've had during the process. Tom is friendly, helpful, informative and timely and I would recommend working with him to anyone looking for properties.
Thank you Zachary for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleDean and his team have been hugely helpful and professional. Real understanding of the local property market and full of useful suggestions
Thank you for leaving us this great review Ben, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleMy experience with Chancellors has been superb! They found my buyer, dealt with things out of my control and nothing was too much trouble for them. They went over and above in their duty and Leanne, Dean and James were brilliant! Thank you to you all.
5/5
TrustpilotAyesha,
Ayesha,worked really hard to help me,she did everything possible within her control Kept me informed,went out of her way to find out specific details of various properties
5/5
Trustpilotcraig showed us around a beautiful…
craig showed us around a beautiful property he was knowledgeable friendly and gave sound advice
We're so pleased you had a positive viewing experience! It's wonderful to hear our team was knowledgeable and friendly.
5/5
TrustpilotWe were shown round by a helpful a nd…
We were shown round by a helpful a nd knowledgable agent who actively suggested properties we would be interested in and answered with our queries.
4/5
TrustpilotIt’s been three years with…
It’s been three years with Chancellor’s, and Franki from the property management team has always been on hand to help whenever we’ve had any issues. She consistently follows up and works back and fort.
Thank you Tayser for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
1/5
TrustpilotRubbish company
Rubbish company. No response. Since you walk in the store, the staff wrote down your request. But no follow up. Highly recommend do not use it.
5/5
GoogleLuigi M was a fantastic real estate agent, balancing professionalism and friendliness. The best out of many I’ve interacted with while buying my first home. An asset to the company.
Thank you for leaving us this great review Nicholas, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotMy Experience was an awesome one
My Experience was an awesome one, Many thanks to Ben and Mya for their help .Both were not tired of my calls .
5/5
GoogleI been looking at a Property in the St John's Wood area and had the privilege of working with Shari. She was amazing and professional in every capacity. Recommend all my fellow professionals to her going forward.
Hi Nicholas, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotWhere business and humanity meet
We had a wonderful experience with the staff, they were not just professional, but polite and friendly. Easy to talk to and a fantastic no pressure environment.
5/5
TrustpilotStaff in high regard !
I came to regard Ethan as a trusted friend !
We appreciate your kind words. We are glad you enjoyed your experience.
5/5
TrustpilotJessica gave us a brilliant viewing
Jessica gave us a brilliant viewing, answering all our questions and being professional and friendly. We really enjoyed our visit thanks to her insights.
1/5
TrustpilotLandlords should AVOID!!!
Chancellors are simply inept at managing properties. Staff are incapable of maintaining a property left with them and have cost us thousands as a result of their negligence. They are a tenant's dream, but landlords, please avoid.
Thank you for bringing this to our attention, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk Thank you.
5/5
TrustpilotNew Tenancy
Ben, maintained contact and updated me all along the process to administer a new tenancy despite some stumbling blocks along the way which he assisted me with at all times.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleElla was amazing! She helped me find the perfect house and also made the 'move-in' experience extremely smooth. Her cognizance of key requirements, patient working style and an extremely understanding nature made my house hunting experience an enjoyable one. Big thanks for all the help!!
Thank you for leaving us this wonderful review Siddharth, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotVery impressed
We met Charlotte for the first time yesterday and we were extremely impressed with her professionalism, knowledgeable and friendly approach.
2/5
TrustpilotWe have previously had good experiences…
We have previously had good experiences with Chancellors but unfortunately since we moved in at the start of July there have been constant issues.
1/5
GoogleI would like to share my situation to make sure no one will get through same. Unfortunately and without any reasons the agency cannot contact the landlord therefore Im still waiting for my deposit (it has been 3 months since I left the property) literally a nightmare. And also I just been told they are not able to do anything else but chase (so I’m left in limbo). This is the worst situation ever. Let’s see how it will end up. I will definitely never ever trust them again. They recommended to contact TDS in order to get my deposit. Now they said because I contacted TDS my deposit doesn’t belong to then anymore!! A joke!! Complaints doesn’t help anymore! Be careful!!
Hello Macarena, we are sorry to read of your review and have notified the relevant department about your message - they will look into this for you. If you have any further information, please email directors@chancellors.co.uk. Many thanks.
5/5
GoogleShoyab managed the sale of our property and he was great to deal with throughout. He came to visit the property to find out additional information that would help with the sale, he kept in touch regularly with updates and offered helpful advice to help us close the sale. He's great to work with and I would recommend him if you're looking to sell your property.
Thank you for leaving us this great review Peter, we will be sure to pass this fantastic feedback the team. We are delighted that you had such a great experience with us.
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