Every review we hold for the Westbury office, from every platform, shown as written. First names only.
★★★★★ 1/5
FacebookDisgusting service. They put the landlords first and not their tenants. Put us through so much stress throughout lockdown and shoved us outside to make a formal complaint. Do not recommend at all - we made sure we bought our current house through a different estate agent.
Kayleigh · 9 October 2020
Agent replied
Thank you for taking the time to review Martin & Co Westbury.
Please accept my sincere apologies for the inconvenience you may have experienced. At Martin & Co Westbury we take pride in ensuring our customer’s satisfaction.…See more
★★★★★ 5/5
GoogleKerri was very professional and supportive.
Louella · 11 November 2023
★★★★★ 5/5
GoogleThe Wesbury branch provided me with a flat to rent for 2 years, and Heather, the tenancy Manager, was very helpful and promptly resolved any concerns that arose. I highly recommend renting from Martin & Co. Wesbury.
Norbert · 1 October 2024
★★★★★ 3/5
GoogleAlthough they eventually managed to sell our house, they failed once, and second time it took 3 buyers, 9 months and a BIG cut to the asking price. They struggled with getting my contact preferences right (i.e. email), were generally slow to contact me to provide updates and my case handler seemed to be out of office every afternoon when I called. They recommended a solicitor that seemed to have a preference for white mail which is painfully slow in this day and age. All in all I am rather disappointed and wouldn't use them again.
Gregory · 12 May 2020
★★★★★ 5/5
GoogleLovely to work with and really helpful.
Heather · 10 October 2025
★★★★★ 4/5
GoogleVery professional and helpful. They look after both tenants and landlords, I think more estate agents should take their example! We have also sold a property with them and they were assisting us throughout the process, which wasn't easy at times.
Tanya · 25 July 2024
★★★★★ 5/5
GoogleKerri has been very friendly & helpful showing me a selection of houses at my price range.
Seb · 6 December 2022
★★★★★ 5/5
GoogleI have been shown a property for a sale today by Kerri Gunning, she was actually really nice and professional, showed me all around and answered to all my questioned.
A · 9 January 2025
★★★★★ 5/5
GoogleMet Kerry at a viewing today and she was very helpful and knowledgeable especially as we are first time buyers so very new to all of this.
We had a good look around the property and had a good chat , really really helpful !! Thank you .
Chris · 7 March 2024
★★★★★ 5/5
GoogleAs a Tenant, i am aware we are down the pecking order of priority for most Estate agents however Martin & Co Westbury have been a pleasure to deal with so far, ensuring we have been helped when needed. If you are planning on moving to Westbury or surround, id highly recommend using Martin & Co Westbury.
Daniel · 31 July 2023
★★★★★ 1/5
FacebookDefinitely can't recommend this place, unbelievable how they treated me, started making opinions on boundary, saying that land from all maps isn't mine. I have asked if they have permission from owner( house next to me is rented by them) to deal with this problem, but they didn't have it, I have asked so many times if their tennant can move his car, nothing for months. one lady came out taking photos when I was cutting my hedge down because in their opinion both maps were wrong and hedge I'm cutting is boundary... Instead helping out with situation they made it worst. Then when it came to the end after months I couldn't get my contractor to do my drive, and I was doing it evenings, digging with shovel, with lights on as summer that it should be done was over. Thanks a lot for all the trouble, stress and wasted time. I would like to let you all know that when I was buying house it was going through Martin & Co, so I was their customer, but they decide to treat me the way they did, and tried to get my land for their other customer, how am I different to that bloke? I don't know. No apologies, nothing. Rude, unprofessional, unbelievable. Be careful people.
Tomasz · 13 February 2020
★★★★★ 5/5
GoogleI have been very impressed with Brittany. She demonstrates very good interpersonal skills and is always diplomatic, calm and helpful. I'm very grateful for her continued advice and support in managing my property.
Amanda · 19 November 2024
★★★★★ 5/5
GoogleLuke sold an investment property for me quickly and at a good price. I've had dealings with the lettings department and both Heather and Becky are both easy to talk to and efficient
Nigel · 29 July 2019
★★★★★ 5/5
GoogleMy dealings with Charlotte at the Westbury branch have been fantastic! She made the whole process less stressful than I'd anticipated. She was thorough, efficient and diligent in all she did. Any emails I sent were responded to quickly and the whole process a breeze. She is friendly, professional and a true credit to Martin & Co.
Carl · 16 July 2023
★★★★★ 5/5
TrustpilotCerry has met at a couple of viewings…
Cerry has met at a couple of viewings and has been very helpful and polite.
Kath · 3 July 2025
★★★★★ 5/5
GoogleWe've rented a couple of properties through Martin and Co for a number of years now and have nothing but good things to say about them. They are a very professional yet very friendly and accommodating team of staff that have always been very helpful and quick to resolve any issues or questions we've had. We're very happy with the service we've been receiving from Martin and Co and hope to continue to use them as our letting agent..!
N · 27 March 2020
★★★★★ 5/5
GoogleI've had a pleasant experience with martin&Co from viewings right up to the exchange. Kim who was extremely great with keeping in contact through out the process keeping me updated and answering any questions I had, so thank you to all of you for a great job. Hopefully won't be anytime soon but would definitely use them again .
Dave · 14 May 2023
★★★★★ 1/5
FacebookTerrible terrible lettings side I can only really recommend avoiding this company really, I’ve rented off many agents but this company have been terrible towards the end, we are going to probably go legal with them over a number of things for which I cannot mention on here as of yet due to legal reasons however please feel free to contact me via pm for any advice on our horrific experience with them.
A very unprofessional company and poor experience, it seemed a lot better 4-5 years ago but downhill drastically, I can’t comment on the sales side personally however.
If I could rate, 5* I probably would
Timmy · 30 October 2019
★★★★★ 5/5
GoogleBrittany managed the property I was living at for 3 years. Resolution of maintenance issues was always promptly resolved, no complaints from me!
Tiago · 27 March 2025
★★★★★ 5/5
GoogleThe team at Martin & Co have been fantastic, Super helpful and really clear about the whole process in helping us sell our first home!
Sean · 28 February 2025
★★★★★ 5/5
GoogleI was a tenant at a property managed by Martin and co. and I’m so grateful that it was managed by them. Any issue i had was sorted quickly, communication was great and the process of finding my new property was smooth and quick. They always make your wants and needs a priority and I couldn’t be more thankful for their service.
Joanna · 28 January 2023
★★★★★ 5/5
GoogleI really enjoyed my viewing experience.
Janelle · 3 October 2025
★★★★★ 5/5
GoogleMe and my partner booked to view a house in Westbury and were lucky enough to have Kerri show us around. She incredibly friendly and answered all our questions. 5 Star :)
George · 19 November 2024
★★★★★ 5/5
GoogleI have been very impressed with the speed of responses throughout my tenancy and with the professionalism of the entire letting team. Everyone I dealt with has been so polite and helpful. Thank you
Lou · 19 October 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
