5/5
GoogleThis is the second house we're buying through safe and secure properties. They are a joy to work with. Always very nice and available to help all through the process. We're grateful
Trusted Agent profile · Westbourne Terrace
Safe & Secure Properties Houghton Le Spring reviews in Westbourne Terrace
★★★★★
286 reviews across 2 platforms
24-25, Westbourne Terrace, DH4 4QT
Safe & Secure Properties's office in Westbourne Terrace, at 24-25, is rated 4.1 out of 5 across 286 reviews on two platforms, including 233 Google reviews rated 4.0.
Reviews
Every review we hold for the Westbourne Terrace office, from every platform, shown as written. First names only.
Google5/5
GoogleHollie Tyne had great communicated and let us know of any changes throughout the process
5/5
FacebookSafe and secure have made selling my house so easy . They’ve kept me fully informed throughout the whole process. Thank you so much girls , you’ve been amazing 😊
Agent replied · 23 April 2026
Thank you Kirsty! It's been a pleasure! We are so happy to have sold your property for you! :D
1/5
GoogleJust pretty naff from a renters POV. Had viewing cancelled at short notice due to poor planning by staff and then never contacted again to rebook viewing, only to be informed upon calling back I'm not eligible to view the property.
5/5
GoogleSafe & Secure Properties are an excellent company to work with. They are always extremely helpful and go above and beyond with any query from myself or my tenants. The staff are polite, friendly and professional and I highly recommend them to anyone needing to use their wide range of services.PositiveResponsiveness, Quality, Professionalism, Value
5/5
FacebookViewed a property this morning at Wellington walk at 10:15 and the estate agent was one of the nicest most pleasurable person I have met, nothing but helpful and informative with a smile always on her face you were lovely to deal with and so caring please pass on my regards and best wishes to the agent :)
3/5
GooglePoor customer service and poor information given. Edit - Originally gave one star but as they have owned up to their part in the miscommunication and sent me an apology I have edited my review as I accept their apology and it's only fair that I do so.
5/5
GoogleExcellent staff and customer service. Very good communication all round from the maintenance team as well as the management and lettings team. I have two houses currently being managed by Safe and Secure and both have been very hassle free from the start.
5/5
GoogleOut of the many letting agencies that we had for the house we were renting, Safe and Secure were the ones that were consistent and done what they said would be done. Thankyou safe and secure properties for keeping us safe whilst we were there
5/5
GoogleSold my property in under 2 months! fantastic
5/5
GoogleBeen dealing with Hollie Thynne over the phone and on email. Superb member of staff for the company to have very professional and helpful but also provided us with a lot of information. Recommend them highly!
5/5
GoogleThe team at Safe and Secure Properties manage our 14 unit HMO. I have found their services to be of the highest standard and would have no hesitation in recommending them to other landlords in the area.
1/5
FacebookPromised that maintainence would be done ASAP but lived here for over a month and still had very little maintainence done.
Agent replied · 23 April 2026
They never fixed half the problems I reported it’s a terrible company
5/5
GoogleGreat service extremely helpful. Polite and informative Took time to explain what was required to complete the purchase so I understood what was involved. Always pleasant and patient.
5/5
GoogleVery professional and proactive agent.
5/5
GoogleVery Professional & Responsive
5/5
FacebookHolly and Cathy wow amazing customer service from them both, they have both helped so much with very Quick responses and always got back to me straight away. Customer service has been outstanding by both of them. Thanks again holly and Cathy for helping me get my home. X
5/5
GoogleI can’t speak highly enough of all the team at Safe and Secure. Excellent communication throughout our purchase and nothing was ever too much trouble. Thank you
5/5
Google100 % recommend Safe and Secure to sell your property, house was for sale with another agent for 5 weeks and nothing was happening advertised with safe and secure house was sold within 48hrs. Make these your first call when thinking about selling your home.PositiveProfessionalism
5/5
GoogleExcellent experience from start to finish, every time I called to ask how things were going, nothing was a bother will definitely use again in the future
1/5
GoogleThey have rude staff (Lisa) that talks unprofessionally about potential tenants when they think you’re not listening. I would avoid at all cost.
5/5
GoogleRecently moved house with no issues at all. We have been dealing with Hollie and Cathy throughout and the customer service they have provided have been brilliant. Would highly recommend using this companyPositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleStay away from this agent, most especially if you are renting, they would hold your deposit for upto 60days and start deducting unpleasant bills from your deposit, they will frustrate you
5/5
Facebookif i could give 10 stars i would! the best team that i worked with! profesionalism and 100% implication to solve any requieries evan when the chances are minimum! Safe and Secure you are the best real estate in the world! Thank you for all ur help!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Safe & Secure Properties Houghton Le Spring
How many reviews does Safe & Secure Properties Houghton Le Spring have?
Safe & Secure Properties's Westbourne Terrace office has 286 reviews across two platforms: 233 on Google, 53 on Facebook.
What is Safe & Secure Properties Houghton Le Spring's rating?
Safe & Secure Properties Houghton Le Spring is rated 4.1 out of 5 across all 286 reviews, and 4.0 out of 5 on Google from 233 reviews.
Where is Safe & Secure Properties's Westbourne Terrace office?
Safe & Secure Properties Houghton Le Spring, 24-25, Westbourne Terrace, DH4 4QT.
