King and Chasemore reviews

★★★★★ 1/5

Trustpilot

Chichester branch

Chichester branch. Terrible customer service, clearly more about the money rather than advising as to what would actually result in a quick sale. Was told a potential viewer was "a bit bonkers" and was more or less forced out of our home 15 mins before another viewing as they had turned up early. Wasted 3 months. And now, despite REPEATED requests, they still can't pick their board up (even though we have sold via another agent). AVOID. AVOID. AVOID.

Dean · 22 March 2024

★★★★★ 1/5

Google

Very dissapointed in this company. Seems they took advantage of someone from another country, as well as someone who's never rented through an agency before. Asked the woman upfront if all I would be paying was on the form she had distributed to me, as well as six months rent upfront. She agreed, so I would go ahead with the deposit, then, promptly took the form away from me, so I wouldn't have evidence to use against her. Then, was told I had to pay separately for council tax, water, electricity and Internet. And that I wouldn't be able to get my deposit back, even though I'm a student and single Mom!

Andrea · 26 October 2019

★★★★★ 5/5

Google

Keith mitten and chris made our dream come true ,we went after a house they were selling and they made sure we sold ours and got the one we wanted , it was always my dream to have chickens and grow vegetables they made sure I got my dream , they are both top class gentlemen , you cant go wrong letting them sell your house for you they will look after you till the endPositiveQuality

Cheryl · 25 October 2020

★★★★★ 5/5

Google

Great service from the lettings department. Very helpful and informative regarding the current market. Would definitely recommend their services!

Chane · 16 April 2025

★★★★★ 5/5

Google

Fantastic service from the team but especially Jess, very friendly, helpful and efficient service.PositiveResponsiveness, Professionalism

Michelle · 25 October 2022

★★★★★ 1/5

Google

Poor and expensive experience - Requested in writing they let the property for a minimum of 12 months as this is the minimum period I offer tenants. The contract was written out for 6 months only (I stupidly took their word for it that is was 12 months), tenant left then I had a 2 month void and a £400+ Council tax bill. On top of their fees, lost rent and the cost for another agent to find a new tenant etc The "Mistake" has cost me over £4300!!!

Paul · 26 October 2018

★★★★★ 1/5

Google

I am absolutely appalled with the lack of communication. I viewed a property at 5pm last night and contacted the agency to make an offer at 8.50 this morning. I was told that the agent that showed me the property would call me back. I phoned and left a message again requesting a call back immediately as I was very interested and would make an offer today only to be contacted at 15.30 to say someone else had taken the property!!! Disgraceful customer service! I will be making a formal complaint and I will not let a property through King and Chasemore in the future if this is the way they treat their customers!!

Amy · 26 October 2018

★★★★★ 5/5

Google

Brilliant and professional service and Have been there from the start answering any questions quickly and efficiently even after we have have moved in. I would definitely recommend speaking to Jessica if you are looking to rent she has done a fantastic job helping us every step of the way.

Rob · 25 October 2023

★★★★★ 1/5

Trustpilot

We had a disappointing experience with…

We had a disappointing experience with the way our application was handled by Amelia.

Selin · 30 March 2026

★★★★★ 5/5

Trustpilot

Great experience and instant response!!

I recently had the pleasure of working with Victoria C. (and someone else who I can't remember) for a property valuation, and I must say, the teams service exceeded all expectations. From the moment we began the process, Victoria demonstrated exceptional professionalism, attention to detail, and an impressive depth of knowledge about the property market.

ADeen · 26 January 2025

★★★★★ 5/5

Google

Having recently used Andy to find tenants for me, I would not hesitate to recommend him. He was always available, took excellent marketing photos, and found me my dream tenant. Thank you, Andy 😊 🙏

Darren · 26 July 2024

★★★★★ 5/5

Google

I would highly recommend the excellent service I received from both Alisa Robinson and Keith Mitten at the Worthing branch .A very refreshing experience with a team that listen and genuinely care about their clients.They held my hand through the whole process and really went the extra mile 👏 Many thanks for all your help guys.

Sarah · 25 October 2022

★★★★★ 1/5

Trustpilot

Cowboy outfit

Cowboy outfit. Found a property we liked, and was bidding against another buyer. They asked for best and final offers, which was fine. We were told we won the bidding process, but because it was so close, they re-opened the bidding, we then increased our offer again and one the second round. All fine, but annoyed with the re-opening of the bidding, within a day we gave all the info/id for background checks, instructed a solicitor and surveyor and applied for a mortgage. Then a week later the called to say that they were now offering the house to the other party (They were agents acting for their corporate team, so effectively agents and vendor)

Toby · 4 July 2023

★★★★★ 1/5

Google

Would not recommend this agency. They over evaluated property. 6 months sole agency and only had 2 viewings in that timeframe. Not very good estate agents; However, the mortgage broker was helpful and informative.

Kent · 16 April 2024

★★★★★ 1/5

Trustpilot

Never Again

Absolutely unprofessional services (from a homeowner point of view). Lack of responding to messages (some of which were urgent in my opinion), vague communication with answering questions, and money being taken before things are even completed. This company was great 25 yrs ago but things have definitely changed. Such a shame that they are able to get away with such criminal behavior.

L · 10 June 2024

★★★★★ 5/5

Google

King and Chasemore helped me every step of the way. Fantastic Service. Highly recommend to the landlord community.

Jim · 5 December 2024

★★★★★ 5/5

Google

Jess, you were amazing, we couldn't have done this without you. You have been so helpful right from day one, nothing has been too much trouble. We really apprecaite all that you have done for us, thank you so much.

Sally · 25 October 2023

★★★★★ 5/5

Google

Very friendly staff from the get go, we viewed the house 3 times which they were happy for us to do. Once an offer had been made very efficient at keeping us updated with the sale process. Would highly recommend

Nicola · 25 October 2023

★★★★★ 5/5

Google

The lettings team are fab! Jessica and her colleagues are incredibly friendly and helpful. They helped us find the perfect flat. They were quick to reply to my queries and made the process smooth and easy. Can't recommend them enough!

Fayas · 25 October 2023

★★★★★ 5/5

Google

The team at King and Chasemore really looked after me during my tenancy. Getting in, issues during, and then when moving out the team were accomodating, understanding and Andy especially went above and beyond to make the whole process as stress free as possible. Even with last minute cleaner cancellations. 100% recommend

Nathan · 25 October 2022

★★★★★ 5/5

Google

Very professional, quick, helpful and friendly !!! I’ve been to every letting agency and ended up hands empty every time. I am really thankful to Jessica Allnutt very friendly and professional 😊 she is the best !!! 💪 …

Goksel · 25 October 2023

★★★★★ 5/5

Google

Great service from Jess Allnutt. Many thanks.

Geoff · 16 April 2025

★★★★★ 5/5

Google

Wonderful experience with Jessica and the rest of the team, so helpful and welcoming and very responsive to questions and helped us find our perfect flat so quickly!

Jay · 16 April 2024

★★★★★ 5/5

Google

I used King and Chasemore to sell my Chichester property. They (Keith in particular) were very active to find a buyer. They handled all the appointments and kept me advised at all times. They had great communication with me at all times. They successfully sold my property and were competitive with their fee. I would recommend them without hesitation for selling a property.

Roger · 26 October 2019