Trusted Agent profile
★★★★★
83 reviews across 2 platforms
29 High Street, Steyning, West Sussex BN44 3YE
King and Chasemore's West Sussex office at 29 High Street is rated 4.1 out of 5 across 83 reviews on two platforms, including 65 Google reviews rated 4.7. The 18 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the West Sussex office, from every platform, shown as written. First names only.
5/5
GoogleBruno and his team provided an excellent service. Very proactive with the whole sale of my house and I felt fully supported throughout! I highly recommend.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleAn excellent service, both Amy and Emma chased my conveyenser to ensure a speedy result in my purchase. Always on hand to assist when required. Thank you Andy
Thank you for your kind words and 5* review! Best wishes, Scott
1/5
TrustpilotWe had a disappointing experience with…
We had a disappointing experience with the way our application was handled by Amelia.
5/5
GoogleVery grateful for all of the support from the team at King and Chasemore, they ensured we got the house we wanted at a price we could afford. Particular praise for Bruno for ensuring we could get everything done in time!
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotGreat experience and instant response!!
I recently had the pleasure of working with Victoria C. (and someone else who I can't remember) for a property valuation, and I must say, the teams service exceeded all expectations. From the moment we began the process, Victoria demonstrated exceptional professionalism, attention to detail, and an impressive depth of knowledge about the property market.
5/5
GoogleWe registered with King and Chasemore Steyning as we were looking for a property in Steyning. Our house sale fell through and then took a long time to sell. Colin from the branch kept in touch right through this period, checking on how things were going, one of the few that did. We have now bought and unfortunately for them it was through another agent, but I have to say this branch was excellent in their communications.
Hi Paul, thank you for taking the time to leave us with your excellent 5 star review of the great service you received from our dedicated King & Chasemore branch in Steyning. It is great to read that although your sale fell through and then took time to sell, Colin kept in regular contact and offered excellent communication. Best wishes, Emma.
5/5
GoogleDuring a long and somewhat difficult conveyancing process Bruno and staff were always as helpful as they could possibly be. They worked extremely hard to get the sale through and I wouldn't hesitate to recommend them to anyone.
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotCowboy outfit
Cowboy outfit. Found a property we liked, and was bidding against another buyer. They asked for best and final offers, which was fine. We were told we won the bidding process, but because it was so close, they re-opened the bidding, we then increased our offer again and one the second round. All fine, but annoyed with the re-opening of the bidding, within a day we gave all the info/id for background checks, instructed a solicitor and surveyor and applied for a mortgage. Then a week later the called to say that they were now offering the house to the other party (They were agents acting for their corporate team, so effectively agents and vendor)
5/5
GoogleMichael Duck and the team at King and Chasemore Steyning made buying our new house a lovely and pleasant experience. They were always open and honest with us and were helpful and quick with enquiries. I wouldn't hesitate in recommending them - in fact they are now helping my Mother to find a house in Steyning too!
1/5
TrustpilotNever Again
Absolutely unprofessional services (from a homeowner point of view). Lack of responding to messages (some of which were urgent in my opinion), vague communication with answering questions, and money being taken before things are even completed. This company was great 25 yrs ago but things have definitely changed. Such a shame that they are able to get away with such criminal behavior.
5/5
GoogleProfessional , knowledgeable and friendly. Nothing was too much trouble and each and every one of the team went the extra mile to ensure I felt stress free throughout the process . I sold and purchased through the Steyning branch and would do do again .
Wonderful to read your comments and glowing 5* review! - Best Wishes, Scott @ Customer Relations
5/5
GoogleGreat service from Kay and the team, they went above and beyond and I couldn't have asked for more.
Hi Nigel, it is brilliant to read that Kay and the team at King and Chasemore in Steyning delivered a 5 star service and that they went above and beyond. Best wishes, Emma.
1/5
GoogleUnder a new manager now from what I hear. Was an absolute nightmare when we dealt with them. They refused to submit our offer on a house because we didn't take out a mortgage through their adviser. With a village, people.talk.to each other. Owner of the property would have accepted as it was more than anything advised to him by KAC.
Good afternoon, Please contact us via review@countrywide.co.uk to discuss your concerns with our Customer Relations Team so that we can look into the matters you have raised about your experience in the past whilst under previous management. Kind regards, Scott
5/5
GoogleBruno and Emma were very friendly and helpful.
Thank you for your 5* review!
5/5
GoogleWe have to write that during the stressful 5 months of buying a property Bruno and his assistant Ella gave us a very professional and supportive service throughout this time. We can only thank you once again for your time and patience. Dave and Fay
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
1/5
TrustpilotAwful service
Asked them to visit, value and discuss a sale. They failed to provide what was requested and generally came across as slippery. After telling them I wasn't interested and requesting removal from their database they have continued calling me for years.
5/5
GoogleGreat service. Friendly and battled with us until our long chain finally completed.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleBrilliant throughout the buying process, great communication and very friendly!
Thank you Mark Woodard for your amazing 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotKing & Chasemore Saltdean (Countrywide
2/5
TrustpilotWe have rented a 4 bedroom re renovated…
We have rented a 4 bedroom re renovated cottage from them.
5/5
GoogleBruno - you are an absolute star. I really appreciate you valuing my apartment in Steyning. Your advice was bang on. Very professional. Extremely impressive. King & Chasemore are an excellent property company.
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleBruno from King and Chasemore gave us excellent service. He was professional, knowledgeable and friendly. We shall certainly recommend him to anyone requiring a valuation of his or her property.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleHave been to these agents a couple of times now and the service is always great. They are so friendly and professional in their approach. Always feel at ease when talking to any of the team . Well done all !!
Thank you David for your wonderful 5* review! Kind regards, Scott
5/5
GoogleFantastic service received from Tim, at the Steyning branch. Very professional & friendly. Highly recommend using King & Chasmore.
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
King and Chasemore's West Sussex office has 83 reviews across two platforms: 65 on Google, 18 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
King and Chasemore is rated 4.1 out of 5 across all 83 reviews, and 4.7 out of 5 on Google from 65 reviews, checked 9 October 2026.
King and Chasemore, 29 High Street, Steyning, West Sussex BN44 3YE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.