Trusted Agent profile

King and Chasemore reviews

4.1

★★★★★ Great

83 reviews across 2 platforms

29 High Street, Steyning, West Sussex BN44 3YE

King and Chasemore's West Sussex office at 29 High Street is rated 4.1 out of 5 across 83 reviews on two platforms, including 65 Google reviews rated 4.7. The 18 Trustpilot count is for the whole business. Checked 9 October 2026.

Google logo

4.7 / 5

65

Reviews on Google

This office

Trustpilot logo

18

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the West Sussex office, from every platform, shown as written. First names only.

5/5

Google

When the joint owners decided to put our inherited house on the market we invited three local Estate Agents with a view to selling for us. Bruno impressed with his excellent presentation which was professional and informative. We are delighted that King & Chasemore have achieved a sale which has been completed this week. Our main point of contact has been with Madi who has been a great pleasure to work with. Madi is a credit to her profession, friendly and excellent at her job, calming when things got bumpy, proactive and responsive. We would like to thank Madi, Bruno and Louise for doing such an excellent job for us on what has been a rather difficult sale and have no hesitation in recommending them.

Helen · 16 February 2026

Agent replied · 16 April 2026

Thank you for choosing King & Chasemore to help sell your inherited house. We are thrilled that our team, particularly Madi, Bruno, and Louise, provided excellent service throughout the process. We are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Madi is highly professional as she is hardworking, really pleasant and communicates well. I trust her judgement completely, and I always feel prioritised when I speak to her. She is surrounded by an excellent team at the Steyning branch, and it's an absolute pleasure working with her through the sale of my property. I highly recommend her services to anyone wishing to buy or sale in the area

JESINA · 16 January 2026

Agent replied · 16 April 2026

Thank you so much for your kind words! We take great pride in providing exceptional service to our clients and it's wonderful to hear that our hard work and communication have made a positive impact. We truly value your trust in us and are grateful for the opportunity to work with you. Thank you for recommending us - it means a lot! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

The whole team at K&C in Steyning were very good with us. Particularly wanted to say how impressed we were with Madi in the Steyning office. Madi is very thorough, a good communicator, and also very understanding; she has excellent people skills.

Mel · 16 March 2026

Agent replied · 16 April 2026

Wow, thank you for taking the time to share your experience with K&C in Steyning! We pride ourselves on providing exceptional service and it's wonderful to hear that Madi stood out to you. Her attention to detail, communication skills, and empathy are all qualities we value in our team. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

On the recommendation of family who sold their house through King & Chasemore, Steyning. Bruno Sandilands did a valuation on my property. I was not disappointed, in fact I was really impressed. Bruno was kindly professional, informative and realistic. The whole process was a pleasure thanks to him.

Mrs · 6 August 2025

Agent replied · 26 August 2025

Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Bruno and his team are absolutely brilliant. Great communication, really respectful and professional at all times. I can't recommend them enough. As someone who is always quite cautious and relatively new to house buying and selling, the team have been patient and considerate. Always willing to work around us and our busy lives, I would never use a different agent now. Julian Man, the mortgage advisor is wonderful. Kind and patient and a clear expert in his field. I am so impressed with the service I have got from them all. Thank you Bruno, Julian and the Team for everything.

Lucy · 18 May 2024

Agent replied · 16 June 2024

Thank you for leaving us your superb 5* review and recommendation Lucy MacDonald. Best wishes, Lucy, Customer Relations.

5/5

Google

I would highly recommend King & Chasemore for buying or selling your property. Bruno Sandilands is undoubtedly one of the best and nicest agents we have ever had the pleasure of doing business with. He really listened to our brief and came up with the house of our dreams. He was absolutely brilliant during the negotiation process and often would ring us with updates out of hours, as he appreciated that we were on tenterhooks as it can be quite a stressful process, and we found this service above and beyond. He was so calm and patient throughout, and has a lovely sense of humour. He is also very honest, transparent and trustworthy which we found so reassuring. Thank you Bruno for your most amazing customer service!

Anne-Marie · 18 May 2024

Agent replied · 16 June 2024

Many thanks Anne-Marie Jackson for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

We just want to say a huge thank you to Reece, Ellie and Bruno. We had an awful experience trying to buy a bungalow in Steyning from another local estate agent. Thank fully, it was on with two agents, the other being King and Chasemore. Right from the first phonecall, Reece was just wonderful. The whole team were professional, kind, trustworthy and transparent throughout the whole process. We are extremely grateful for all of their hardwork and support over the past 2 months. An absolute dream team. Thank you Sian and Michael

Sian · 16 April 2024

Agent replied · 16 June 2024

Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.

5/5

Google

I can’t thank Bruno and the team enough for the support we received on our purchase. From surprising us with the property we eventually purchased, (It would not have been a property we would naturally have been attracted to) to the post sale support and general help during a challenging and uncertain period. Having been in the market for over a year we have experienced every type of agent and I’d rate K&C in the top percentile. Thanks!

George · 13 April 2024

Agent replied · 16 June 2024

Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

I am in the process of buying a flat through King & Chasemore. Over the years I have bought and sold quite a few properties and therefore had dealings with many estate agents. These are the best to date. Eloisa Whyte is the negotiator who has been dealing with me and she has been wonderful, always on time and seemingly having the answers to all my questions with a lovely sunny disposition. I would thoroughly recommend them.

Susan · 16 April 2024

Agent replied · 16 June 2024

Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Excellent estate agency. Bruno Sandilands is brilliant and the best estate agent I have ever met. Thoroughly professional, straightforward and empathetic, he carefully advised us and was thorough and practical about what had to be done. From probate valuation to sale completion, we cannot fault anything he and his staff have done! Very pleased indeed!

Jannice · 5 March 2025

Agent replied · 13 April 2025

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Trustpilot

Great experience with letting a…

Great experience with letting a property previously managed by another agent.There was a substantial amount of repairs needed pre-letting, and Stephanie and the team arranged everything before a successful letting

Raymond · 4 August 2026

5/5

Google

Estate agents can get a fairly bad rap at times but I can honestly say it has been an absolute pleasure dealing with all of the team at K&C. From the initial meeting with Tim at our home to discuss the marketing of our property it was clear that K&C take a very proactive approach and don't simply just rely on what other properties have sold for in the local area. Their appraisal of our property was truly bespoke and based on their expert knowledge of the property market. Once we decided to go with K&C the communication at all phases was exemplary. Bruno, Jena, and Reece are absolute professionals who are very easy to talk to and are genuinely interested and invested in not only the sale of your house but also your onward property search. Not at any point during the sale of our property did we feel under pressure to sell so K&C could get their commission, in fact the team constantly reassured us that the right house would come along and not to force\rush into a purchase. I would not hesitate in recommending K&C to anyone, you will not be disappointed by the level service you receive. They will be the only estate agents we use in the future. All the best to Bruno and the team.

Craig · 16 April 2023

Agent replied · 16 June 2024

Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Great job - grateful for the support. Bruno and the team were friendly and professional which made the whole process effortless.

Ann-Marie · 27 July 2025

Agent replied · 25 December 2025

Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

We used Bruno at King & Chasemore, Steyning to act for us on the sale of our house. We asked that the sale should proceed with minimal advertising and promotion; Bruno respected these wishes and acted in a most professional and friendly manner throughout. We would recommend King & Chasemore, and especially Bruno, wholeheartedly.

David · 13 April 2024

Agent replied · 16 June 2024

Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Well done Bruno, Tim and the team. Other agents had tried and failed to sell our house but Bruno was true to his word and found us a buyer. We ended up using both the mortage and conveyancing service as well and the whole process has run really smoothly with Bruno staying in constant contact both with us and our buyers and in fact the whole chain. I obviously would very happily recommend King & Chasmore to anyone looking to buy or sell locally.

Stephen · 16 April 2021

Agent replied · 16 June 2024

Many thanks for your fantastic 5* review and recommendation. Best wishes Lucy, Customer Relations.

5/5

Google

After over 20 weeks with another estate agent things went stagnant, so I decided to try King & Chasemore [Steyning] for a more local high street presence. And....bingo, Amy & Emma found me a buyer within 4 weeks, and also a buyer for my purchasers property. Can't get better than that! The impression I have is that this branch just got on with the job without any unnecessary spiel, glossy leaflets, or company image promotion. Special thanks to Emma, who I am sure worked hard and efficiently behind the scenes to ensure the agreement and completion dates were met.

David · 16 April 2020

Agent replied · 16 June 2024

Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Scott

5/5

Google

I have come across various estate agents in a personal and professional capacity. Bruno Sandilands is a credit to the business and will always go the extra mile, whether you are a seller or a purchaser. He dealt with what ultimately became the most stressful sale/purchase that he experienced in 25 years and I can safely say that his blend of professional diligence and expertise dealing with people made our purchase happen when it was destined for failure (all beyond his control) Whether your buying or selling, you want Bruno and K&C batting on your corner

Dominic · 16 April 2020

Agent replied · 16 June 2024

Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).

5/5

Google

Excellent service from Bruno, Tim and Ella. My initial contact was with Bruno who valued my apartment. He gave a thorough informative presentation and sensible valuation. The photographs were very good, taken by a professional photographer. I was kept informed the whole time with regular progress updates. The Steyning team were totally professional in every way and I would not hesitate to recommend their services. Many thanks Bruno

Colin · 16 April 2022

Agent replied · 16 June 2024

Many thanks for your brilliant recommendation, comments and 5* review. Kind regards, Lucy, Customer Relations

5/5

Google

I was buying a property in a chain that I wasn’t even aware of until quite far into the process. If it wasn’t for the fact that Bruno was acting on behalf of one of the sellers in the chain I don’t think it would have completed or if it did it would have taken a lot longer. He took responsibility for the whole chain even though he didn’t need to. Highly recommend.

Stuart · 16 April 2020

Agent replied · 16 June 2024

Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).

5/5

Google

Great service from Bruno, Ellie and Reese on the sale of our house. Bruno was so supportive during some tricky patches with a very long chain and got us over the line. Excellent service and would recommend.

Ashleigh · 16 April 2024

Agent replied · 16 June 2024

Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Dealt with Bruno Sandilands at the Steyning office. Excellent experience. Bruno was very professional, helpful and calm throughout. I would highly recommend him to anyone looking to buy or sell in Steyning and the surrounding area.

Jamie · 13 April 2024

Agent replied · 16 June 2024

Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Our recent experience buying and selling with King & Chasemore in Steyning has been genuinely enjoyable. Amy and Emma worked so hard with vendor and buyer to help achieve our dream in a very short space of time… they both have open invitations to drink champagne with us in the new garden! These lovely ladies have re-written the rules for Estate Agents - we would highly recommend.

Tom · 16 April 2020

Agent replied · 16 June 2024

Thank you for your 5* review! I will of course make sure your kind comments are passed onward to our local team. Best wishes, Scott

5/5

Google

Bruno and his team did an excellent job with the sale of my parents' home. Friendly and approachable at all times. Professional and courteous.

Catherine · 15 September 2024

Agent replied · 23 October 2024

Many thanks Catherine for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

1/5

Google

I don’t think I’ve ever left a bad review for a business before but I honestly had a terrible experience with this branch. Poor communication both with myself and I later found out with the seller too. Took them over a week to do simple things like informing me of an offer on my property. Took them 2 weeks to get back to the buyer about basic questions. Was spoken to in an awful tone on multiple occasions by a member of the team. Was not told I could keep my property on the market during the offer stage. I felt completely unsupported during my first time sale which ultimately failed due to a lack of trust in the estate agent. Both myself and the buyer have been in touch and have found that we have been lied to on several occasions. All I can say is that they seem nice at face value but as soon as anything doesn’t go their way things change very quickly. Support from the area manager has been better but ultimately I think that they have too much on so things inevitably fall through the cracks.

Anabel · 16 April 2024

Agent replied · 16 June 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read King and Chasemore's Google reviews

Questions about King and Chasemore

How many reviews does King and Chasemore have?

King and Chasemore's West Sussex office has 83 reviews across two platforms: 65 on Google, 18 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is King and Chasemore's rating?

King and Chasemore is rated 4.1 out of 5 across all 83 reviews, and 4.7 out of 5 on Google from 65 reviews, checked 9 October 2026.

Where is King and Chasemore's West Sussex office?

King and Chasemore, 29 High Street, Steyning, West Sussex BN44 3YE.

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Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.