William H Brown Brandon reviews in West Suffolk

★★★★★ 5/5

Google

Agent were very helpful and easy to talk to. Nice personality.

Zoraida · 12 November 2024

★★★★★ 5/5

Google

Sold my Farther's property in Lakenheath, they where very efficient cactus updated all the time nothing was too much trouble for them. Would recommend them to anybody.

John · 18 November 2025

★★★★★ 5/5

Google

Amazing people to work with !

Esmeralda · 11 May 2026

★★★★★ 5/5

Trustpilot

Fantastic turnaround in Lettings

I have had a very difficult relationship with WH Brown over my years as a professional landlord and considered them to be among the worst agents in my area .However they really have got their act together, in recent times, due to a change in Management in Lettings starting with Izabela and latterly with Olivia .Olivia has been fantastic not only has she done what she said, she has achieved more than 30% more rent than I was getting and a new tenant was found interviewed and signed up within a week with no hassle or inconvenience to me .Thanks for making my work life easier Olivia I cant recommend you enough and won't hesitate in using WH Browns in future .

David · 4 March 2022

★★★★★ 1/5

Trustpilot

Purchasing a property

Tried purchasing a property and had the offer accepted on agreement it was removed from the market with no further viewings. Solicitors were involved and all checks completed. They continued viewings, without our knowledge, and we were gazumped. DO NOT use this estate agents!!!

Clara · 15 October 2024

★★★★★ 1/5

Trustpilot

Unprofressional and tell lies to get…

Unprofressional and tell lies to get you to sign. We rented a house that was with them but also with another estate agent (weird) they advertised it as one price on right move with no deposits and they tried to change the prices after we signed. Promised us the house was going to be painted and plastered before we moved in and when we moved in it was a horror show, including mouldy food still in the fridge! Baring in mind this was the middle of a pandemic. When we called to complain we were told they no longer worked with the other company and did not deal with this property at all anymore. Keys were lost in their offices when we went to move in, and just a total lack of organisation or care for their tenants. A year later when we move out surprise surprise it is them that want the keys back to rent the house out again.Unless you are desperate for a house I would avoid!

Gertrude · 7 January 2022

★★★★★ 1/5

Trustpilot

Let down and disappointed

After careful consideration I decided to use the estate agent william h Brown to sell my house. After signing the agreement I was waiting 2 weeks for the photographs which I thought was way to long. When house finally went live It sold within a few days. After some weeks I heard nothing I was also using their solicitors Black's. My house was in joint names but I was the main name and stressed I would like all correspondence. I understand it has to be sent to both but it was all sent to my daughter from solicitor which she didn't notice as it was in her spam email. This delayed us by 2 weeks I was very angry as william brown had given them the details. I received no explanation so I dealt with Black's solicitor if I wanted updates etc the were absolutely brilliant. For the money estate agent charged I expected better service. I was not going to give a review however after weeks of completion I received a call off william brown asking if I lived at my old address and would I be interested in selling!!! I can't believe they still had me in their books and did not know I had completed what utter horrible and inconsiderate service. Hopefully I will not be selling in the future but will think very careful about who will sell my house.

Mrs · 4 December 2021

★★★★★ 5/5

Google

My wife and I cannot speak highly enough about the mortgage support provided by James Penfold at William H Brown, Brandon. As well as being responsive, attentive and helpful, James' candidness was crucial throughout our application, making the complicated process manageable to understand. When we had questions or concerns, James was quick to respond and pragmatic in his actions. Our application was quite unusual, and we undoubtedly provided James with quite a wide range of different challenges. Nevertheless, he negotiated everything with immense professionalism and success.PositiveResponsiveness, Quality, Professionalism, Value

Ben · 26 October 2021

★★★★★ 5/5

Google

I've recently completed on a property and I'm really happy with the experience provided by Cliff and his team which was friendly, professional and knowledgeable. The process took longer than expected but through no fault of the WHB team. Due to issues arising from the survey there was a lot of back and forth communication with the vendor which was dealt with efficiently and professionally. I had many out of hours communications with Cliff while issues were being resolved. When Cliff was not available a member of his team was always on hand to assist. From start to finish the level of communication was spot on which is what you want when buying or selling a property. I would not hesitate to recommend Cliff and his team.PositiveResponsiveness, Professionalism

Carrie · 26 October 2021

★★★★★ 5/5

Google

Cliff and the team at Brandon were amazing 👏. Thoroughly professional and made the whole process easy and stress free. This is the third time I've used whb and have never been disappointed. If you want to make buying and selling your property easy give them a call.PositiveProfessionalism

Deborah · 26 October 2021

★★★★★ 1/5

Trustpilot

Please take my advice and stay well…

Please take my advice and stay well away from these people. I have viewed a property through the Newark branch and made an offer to which I have waited over a week for a reply, only to call and be told it is sold with accompanying giggles.I arranged a viewing of another property and after a three-hour drive was told my fictious daughter had called and cancelled the viewing.There is something very wrong with these prople.

123 · 16 May 2022

★★★★★ 5/5

Google

JaNyah was wonderful and proceeded to be resourceful within every step! She’s truly a valuable letting agent within our experience and within her company!

Derick · 18 November 2025

★★★★★ 5/5

Google

I had an excellent experience with Dan Juniper. He’s amazing, and every interaction was extremely professional and efficient.

Magu · 11 January 2026

★★★★★ 1/5

Trustpilot

Please Please avoid the sudbury branch…

Please Please avoid the sudbury branch it seems that they put sold houses showing them as for sale and even keep up for the sale boards . I called about a property that has just been advertised on Rightmove only to be told it was sold two weeks ago and this is there internal process that they MUST advertise. This creates false advertising . Despite speaking to the Manager they feel what they are doing is correct , Rightmove is allowing this kind of behaviour.

Suzanne · 10 September 2021

★★★★★ 5/5

Google

First time working with Dan, he made the whole process simple and easy finding a property to rent. I would recommend going to him for business. He answered all my questions and responded to all my email in a timely manner. Finding a home is never easy but I’m more than pleased I contacted him. 10/10 if anyone looking for a home is reading this don’t hesitate to call them.

Max · 28 February 2024

★★★★★ 1/5

Trustpilot

What a strange place

What a strange place. No wonder the properties listed just wouldn't sell. We called to inquire about a property, asking a simple question: "Are the owners open to offers?" This should have been straightforward, but it turned into a frustrating experience that wasted our time. I have literally put us off purchasing a property through them. We are looking to relocate. However, instead of getting a clear answer, I was met with a strange request to register with them, which I did. Then, the lady criticized me for not having my house valuation done yet. Why would I want to do that at this stage when I just want to know if the seller is open to offers?This experience has left us feeling frustrated as potential buyers. The lack of clear communication and unnecessary hurdles make it clear why properties here struggle to sell. We hope the agency can improve their customer service and streamline their processes to avoid wasting time and causing unnecessary stress for future clients.

Maja · 20 February 2025

★★★★★ 5/5

Google

From start to finish the Brandon branch has been incredible. A long-winded and complicated inheritance sale was made very easy and stress free with fantastic communication throughout. A huge thanks to Cliff, who went above and beyond, you are a credit to your branch! Many thanks guys!PositiveProfessionalism

Ben · 26 October 2021

★★★★★ 1/5

Trustpilot

Extremely unprofessional and…

Extremely unprofessional and disorganized team. I contacted this agency regarding a property to let. Michelle initially promised to arrange a viewing but never followed up. After chasing them myself, I finally spoke with another team member who scheduled a viewing, only for it to be for a completely different property than the one advertised on their website.

Alon · 21 October 2025

★★★★★ 1/5

Trustpilot

Do not use

We cannot believe just how unprofessional, rude and over stretched WIlliam H Brown are. Luckily, we didn't choose them as our estate agent but unfortunately our buyer has used them and even more unfortunate our buyer has used their recommended solicitors, who William H Brown recommend as they give them the biggest kick back and not because they are the most efficient. We are in a chain of 5 and our position is 3 in the chain. We were told, before Christmas, that all was ready for completion and we only had to choose a date. We chose a date, which my solicitor put forward, to then be told by William H Brown that the bottom chain wasn't ready and just had to have a couple queries answered. We were then told that all were ready again, so we suggested another date. Same thing happened again, William H Brown said the bottom of the chain weren't ready. This has been going on now since before Xmas and we are now in the middle of Feb and no further forward. In fact, today was supposed to be the day that William H Brown 100% promised they would have a completion date for us. It's now 5.30pm with no word from my solicitor. A further note as well is that there is only one sales progressor in the branch that we have had dealings with and she literally only has time to deal with progressing the sale once a week. My estate agent, Preston Baker, is constantly on it trying to progress it daily. Please avoid William H Brown at all costs.

Kerry · 14 February 2025

★★★★★ 5/5

Google

Our agent, Daniel Juniper, was very helpful in getting set up in our new home. Daniel was very professional and made the process very easy. Highly recommend.

José · 26 October 2023

★★★★★ 5/5

Google

Pippa was great with all the help i recieved she made the daunting process of obtaining a rental property very easy and a pleasure to do buissness with thankyou so much pippa and william h brown

John · 9 February 2023

★★★★★ 5/5

Google

Daniel juniper helped effortlessly to get us in our new home. THANK YOU

It · 11 February 2026

★★★★★ 5/5

Trustpilot

I believe in giving praise where praise…

I believe in giving praise where praise is due and Liam you definitely deserve praise as you are doing a great job as how you represent W H Brown is exemplary. Thank you for the fantastic service you gave my husband and I when we recently purchased our new property.You went out of your way to keep us up to date with the progress of the sale. You supported us with an extra viewing, replied to emails and always promptly returned our calls. You were always jolly and very helpful.I believe you went above and beyond your job description to ensure we had a fantastic experience in purchasing our home. For this Chris and I are truly grateful. Nothing was too much trouble. With your help we managed to purchase a property in just over 5 weeks, at a crazy busy time, probably the busiest time in the last ten years, thank you.The whole William H Brown team were so professional and helpful throughout our purchase. Well done William H Brown.

Julia · 29 June 2021

★★★★★ 1/5

Trustpilot

Smashed up my TV, denied it and laughed in my face

Below are a list of grievances and occasions when I believe you have deliberately mislead/not been honest with us as vendors, as well as the description of the criminal damage that has taken place at 41 Tonning Street.Upon our initial meeting Joe gave us a great deal of confidence in the sale of 41 Tonning Street. The phrases used included ‘We’ll put it at £150,000 to get people through the door’, ‘It will easily sell’, ‘we have people in bidding wars on properties’, ‘you should make sure the house is ready for viewings at a few hours notice’, ‘we understand that you are a teacher and we can contact you via email if it makes life easier for you’. Based on Joe’s confidence, we signed up with William H Brown, also trusting them as a high street name. However, it soon transpired that these were false promises. We have had three viewings on our property in three weeks, no offers and very little interest.Reflecting on the initial asking price, I believe that Joe pressured us into putting the house up for £150,000 in order to heighten the fixed sales fee at £1500 plus VAT. Instead of a realistic asking price that would’ve yielded a lower fixed fee.In addition to this, every time I call for an update, Jamie, Joe Lydia or whoever answers the phone assures me that they are talking to multiple investors and arranging viewings, however these viewings never appear. Having been arranging viewing for potential properties for myself to purchase, I know that when you call up you can generally arrange a viewing that phone call. It feels like you are fobbing us off and just telling us what we want to hear to get us off the phone.Furthermore, after a viewing on Saturday a few weeks ago, Jamie told us we would expect and offer by the end of the day. Jamie then never responded. I rang him on Monday and then Jamie changed his stance to ‘the investor was looking at one of three properties.’ The Jamie was going to ring him as soon as our call ended. However, I didn’t hear anything further.Following on from this, I was under the impression that Joe would be handling our sale but then it’s passed to Lydia, Jamie and god knows who else. I don’t know who I’m asking for when I call up, and I believe this this is done deliberately in order for William H Brown to pass clients around and deter communication.Another example of unprofessionalism is that when we had our first viewing (I think with Lydia but God knows who actually I was speaking to). We returned home to a house we had left immaculately, to find sugar all over the table as if someone had eaten their lunch or a pack of doughnuts at our dining room table and not bothered to clean up after themselves.It seams that Joe cannot commit to even the simplest promise, he took our house key to get it cut and copied with the promise that the original would be return on the first viewing. However, this was 4 weeks ago and we are still waiting for our original to be returned. We only live a 10 minute walk from William H Brown.Lastly, and most prominently, Lydia conducted a viewing on Friday, the 25th of June in which our 50 inch smart TV was smashed, by the looks of it in order to access the gas meter. This was outright denied by both Jamie and your area manager. However, my partner and I were both out of the house from 7 am until 6 pm on the days of the viewing and so Lydia and the viewing participants were the only people in the house. The comments of your area manager were, was laughing, phone the police then. I found the police who said it was a civil matter and that it wasn't a police matter. I think the way I've been treated is disgusting and the outright lies that I've been told are despicable. For future reference the correct way to deal with this is to find me a soon as it happens apologise and replace the item immediately. This would have resulted in me being very understanding as I'm aware that accidents happen. However the way that it has been dealt with is disgusting.I am utterly dissatisfied with the lack of service William H Brown have provided to use as vendors. You promise the earth and don’t even deliver a pebble. It’s disgusting and I feel taken advantage of as a first time seller.

Max · 26 June 2021