William H Brown Brandon reviews

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ 5/5, Dan went above and beyond for two Airmen moving to England Being overseas for your first duty station can be overwhelming, but the transition was flawless with Dan’s experience and expertise. My son and his roommate, enlisted Airmen, were forced to move off base due to 100 percent dorm occupancy. Time was extremely limited, and one was in the middle of a TDY while trying to secure housing. The first realtor we spoke with could not answer our questions about UK rentals and military-specific considerations. Stress was high, and the clock was ticking. Then we found Dan, and everything changed. From the very first call to the day the keys were in hand, he guided them through every step of the process. He explained the UK rental system clearly, including council tax, tenancy agreements, break clauses, utilities, and what is realistic versus brochure talk. He answered every question, even the ones we did not know to ask. He was always quick to respond and never made us feel rushed or like a burden. What really stood out was Dan’s knowledge, his incredible professional and personal network, and his unwavering commitment to putting his clients first. His connections with trusted local contacts and resources made the move faster, smoother, and less stressful. His relationships and expertise solved problems before they became obstacles and gave us peace of mind from thousands of miles away. Dan is the realtor you want if you need someone to treat your move like his family. He exceeded our expectations, turning a stressful, time-sensitive search into a smooth and successful experience. Thank you Dan! We truly appreciate your support, kindness, and dedication to finding us a new beautiful place to call home.

Susan · 3 October 2025

★★★★★ 5/5

Google

I cannot say enough great things about the amazing William H Brown Estate Agency - Brandon and their superstar estate agent, Dan. Dan was professional, intelligent, timely, well-versed in the market, and incredibly empathetic to our son's situation, which in short was a relocation order, moving off base with less than a week's notice. Dan went above and beyond and demonstrated his estate agent superpowers when he conducted the initial requirements call with our son. He asked all the right questions and made all the right recommendations. Our son found an incredible property just a short distance from work, and thanks to Dan, he was able to meet the developer. An instant friendship was formed, which goes well above and beyond! He found his home, away from home. Thank you from the bottom of my heart, Dan.

Ensherrera · 3 October 2025

★★★★★ 5/5

Google

Dan has been great! We saw the property immediately same day after speaking and we loved it so we decided to move forward. He assisted us all the way through the process and helped us during the govt shutdown for US military. I would recommend their office and Dan specifically if you're looking in the area.

Cristian · 16 November 2025

★★★★★ 1/5

Trustpilot

Don’t even bother always been the same that’s why get through so many staff….

Well went to view a property. Put an offer in and they said they went having a think about.. vendor )to find out another viewing the next day. Bad experience. Told me they would phone me in the morning had to chase all too much effort.

N · 5 September 2026

★★★★★ 5/5

Google

We are incredibly grateful for Matt Lowe's attentiveness throughout our mortgage application process. As first-time buyers, we found his support invaluable, no question was too small, and his willingness to help was reassuring at every step. From the very beginning, we felt well-equipped to navigate the home-buying journey, thanks to Matt’s patience and openness. He made it clear that no question was insignificant, which greatly eased our concerns. Thank you so much, Matt, for guiding us through the purchase of our new home. You transformed what can often be a daunting experience into something easy to understand and manage. We wholeheartedly recommend Matt Lowe to anyone, especially first-time homebuyers who may be unsure where to begin. His extensive knowledge and approachable demeanour make him an excellent choice for anyone seeking mortgage advice.

Irisa · 22 October 2024

★★★★★ 5/5

Google

William H.Brown in Brandon have been excellent selling my mother’s property. It was hard going at times and they dealt with it brilliantly, keeping positive and working hard. So I would like to thank Cliff, Finlay and the team for their fantastic efforts! We got there in the end. Thank you.

Lindsay · 19 September 2025

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 1/5

Google

I would not recommend using this company when you need to rent/let a home while stationed at Mildenhall or Lakenheath. Yes they are great at finding you a property and at taking the rental money every month. However when it’s time for your rental deposit to be returned - it does not happen! We have been waiting for our rental deposit to be returned since January 2024 on a property that was rented in Mundford. We were told that our full deposit would be returned after we did our final walk through of the property. We still have not received the deposit. Every time we call the office we are told that the deposit is being transferred but it never happens. We have spoken to Daniel Juniper, Richard Thurston, and Aliya Vadillo. It should not be this difficult to get a deposit into our account. There has been zero follow up by this office to resolve this matter. Every time we call the office from the US our cell phone carrier charges us international rates on an average of $100 USD! It would be great if this company would take the time and spend their money to call us to confirm this has been resolved! If you are in the US military please Do Not use this company if you need to rent/let a home!!!!

Heather · 27 June 2024

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 5/5

Google

We are extremely pleased with the excellent service from the whole team over the past year, from valuation to marketing to completion of sale. It has been a very difficult process at times, particularly due to long probate delays. Finlay kept us informed throughout with regular calls and updates, and liaised expertly between the different parties, with a highly professional approach, and maintained a steady course- we always felt we were in safe hands. We are very impressed with how the team members work together, pass messages promptly and know each other's whereabouts so there is always a fast response. As well as efficient administration, the team took care in understanding the situation and looking after us throughout, including a compassionate valuation visit. Finally they have comprehensive local knowledge of the local area and its properties, which has been invaluable in marketing competitively and securing the sale. We would certainly recommend William H Brown to anyone and will not hesitate to return in future.

Judy · 29 March 2024

★★★★★ 5/5

Google

Janyah was so professional, I was honestly shocked at the amount of time she spent carefully explaining everything to us. She went above and beyond, helping us set up our accounts and making sure all our stuff was fully taken care of….

Culdaet · 19 September 2025

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Google

My spouse and I had the pleasure of working with Daniel Juniper from William H. Brown to find the perfect rental property for our needs, and we couldn't be happier with the experience. From the moment we expressed interest in finding a new place to rent, Daniel was incredibly attentive and responsive. His dedication to understanding our preferences and requirements was evident from the start. He took the time to listen to our needs and preferences, and as a result, he was able to present us with several fantastic options that matched our criteria perfectly. Throughout the entire process, Daniel demonstrated professionalism, expertise, and a genuine commitment to ensuring our satisfaction. He guided us through each step of the rental process, providing valuable insights and advice along the way. One thing that truly stood out was Daniel's willingness to go above and beyond to accommodate our schedule and preferences. He was always available to answer any questions we had and made himself accessible whenever we needed assistance or clarification. Thanks to Daniel, we were able to find a beautiful property that we absolutely love. We are so grateful for his assistance and would highly recommend him to anyone in need of a reliable and dedicated real estate professional. Thank you, Daniel, for your outstanding service and for helping us find our perfect rental home!

Nicholas · 28 February 2024

★★★★★ 5/5

Google

My Wife and I completed on a Property , in Weeting, on Friday. We have moved many times, during the course of our marriage, and I have to say that thanks to Williams H Browns (Brandon Office) efforts this is the most smooth and trouble free move we have ever experienced. A huge thanks to Cliff, Laura and the rest of the sales team for going the extra mile and making a difficult time so much easier.

Robin · 29 March 2024

★★★★★ 5/5

Google

William H Brown agents were incredibly helpful and respectful throughout the house hunting experience. Moving is a dreadful experience, and a logistical nightmare, but they were there to assist me and my family with our needs! They are very quick to respond to emails and phone calls, and are willing to accommodate schedule needs if when possible. Their website is quickly updated to reflect houses available for LET so you shouldn’t be too concerned with lagging data, though they would certainly answer any questions you have via telephone/email. Though my family and I did not find a house that suited our needs with them, they were pleasant throughout the entire endeavor. If they DID have a house I would have no qualms going through their agency.

Kenneth · 30 December 2023

★★★★★ 5/5

Google

William H Brown Estate Agents in Brandon have been brilliant. Not only did they help us sell our property at the price we needed, but they also assisted us in finding the perfect new home. Cliff has been incredibly supportive and always available when needed. If you're thinking of selling, give Cliff and his team a call. Highly recommended!

Dwayne · 21 December 2024

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 5/5

Google

10/10 Janyah was the best estate agent ever. I messaged all the companies on right move over a course of two months and she was the only one who called and responded to my emails. She was so helpful and made securing the house we wanted a breeze. Janyah was flexible with meeting times and has a lot of insight in the military life as well so we knew she was giving us honest advice. Overall a really good experience working with her.

Gina · 8 May 2025

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 5/5

Google

Daniel is a master of his craft, passionate and considerate. He made our first time renting experience as easy as possible. Could not recommend such a wonderful person any more.

Laura · 9 November 2025

★★★★★ 5/5

Google

This is honestly the best estate agents I’ve ever worked with! My husband and I were looking for a very specific type of property and to our surprise, they found us the perfect place on our first viewing appointment!! Since it was our first time working with the military to rent a house, we had a lot of questions and some crazy deadlines.. William H Brown in brandon was always very happy to help and was always very prompt on their side of things, which made things a lot easier for us! A special thanks to Daniel Juniper who made us feel very welcome and for finding our perfect property!! He’s clearly very passionate about what he does!

Olivia · 11 November 2023

★★★★★ 5/5

Google

The branch at Brandon, are fantastic, I’ve dealt with Pete during the sale of my property, and I must say he has been superb, professional, confident and I’ve had faith in him, he’s put up with so many questions from me , always replying and keeping me updated, his service has been impeccable, so much so that I recommended a friend to get him, to sell her property , which he is now in the process of. He deserves 5 Stars for definite, Thank you

Carolyn · 26 October 2023

★★★★★ 5/5

Google

This is honestly the best estate agents I’ve ever worked with! My husband and I were looking for a very specific type of property and to our surprise, they found us the perfect place on our first viewing appointment!! Since it was our first time working with the military to rent a house, we had a lot of questions and some crazy deadlines.. William H Brown in brandon was always very happy to help and was always very prompt on their side of things, which made things a lot easier for us! A special thanks to Daniel Juniper who made us feel very welcome and for finding our perfect property!! He’s clearly very passionate about what he does!

Olivia · 26 October 2023

★★★★★ 5/5

Google

Great company to work with and even greater flexibility. I worked with Daniel there who was very kind and helpful on my process of finding a place. I had just moved here in the UK so getting familiar with everything was a bit of a challenge, but Daniel was very helpful in finding my footing, and the current owners of the place I'm in now were charming folks. If you're looking for a place to stay in this area, I suggest going to these people, as they have a great deal of lovely homes. They go very quickly though so I'd try and score an appointment sooner than later

Cimmanon · 26 October 2023