William H Brown Brandon reviews in West Suffolk

★★★★★ 5/5

Google

New to the country and our first house showings were with Dan J. He was just so helpful. Very informative and all around a great realtor. We hope to have him for all future showing. Dan is the man thanks for all your help!

Christina · 1 February 2025

★★★★★ 5/5

Google

We had a wonderful experience using William h brown in Brandon. Finlay took us on multiple viewings, was really friendly and listened to what we were looking for in a property. We also had the help from Matt with his mortgage services which we are very pleased with. Both were great with communication and happy to answer any questions we had along the way. Thank you for your help!!

Claire · 26 October 2023

★★★★★ 5/5

Google

We had a particularly difficult sale and purchase being gazumped and involved in bidding 'wars', as well as the withdrawal of Sellers and Buyers on the way through an 18 month period, during which we drove thousands of miles and sat in a house with most of our belongings already packed for over 9 months (originally for a move which fell through at the last minute). Cliff was always calm and there for us. He called us frequently to keep us ( and him) up to date and quietly tried to push things along with our chain. He was a very important factor in keeping us going in this, at times, desperate time. If Cliff is representative of Wm H Brown then we have no hesitation in recommending them to any potential property seller.PositiveResponsiveness, Quality, Professionalism, Value

Keith · 26 October 2022

★★★★★ 5/5

Google

Smooth, professional, friendly service from start to finish! We dealt with Cliff initially who came to value our home and put us on the market. He told us what they would do for us as an agent and he didn’t disappoint! The whole team including: Catherine, Laura and Finlay were great. They all kept us updated with relevant information and found us the right buyer quickly. Excellent service throughout and we would highly recommend this branch/agent to anyone looking to buy or sell!

Vikki · 26 October 2022

★★★★★ 1/5

Trustpilot

The state Agent special in Hull area w…

The state Agent special in Hull area w H brown sent via email Asking on sale property Fees service All chages arround £2500/- with not including Solicitors fees it mean you have totally given their pocket- They not charging the property price on commission base - I told them straight away Not satisfied Absolutely Not -

Muhammad · 18 September 2026

★★★★★ 5/5

Trustpilot

Really positive experience

My partner and I have recently sold a flat and brought a family home together in our local town through harwich L’s William h brown. We couldn’t fault their services at all, and found our dealings with William h brown were the most positive part of the whole experience.The Valuation and initial chat was with Alex who was warm and friendly, made us feel comfortable and eased us into the process - answering all our questions as he went through the paperwork.We organised to view potential homes with Rob and Chelsea over the phone who were both lovely and understood what we were looking for. Rob always offering more options and encouraging us to explore as many homes as possible in the area to find our dream home. Chelsea always made us feel welcome and comfy walking round a strangers home and we felt we could really be honest with our feedback about the viewings during each one.The mortgage process was smooth and effortless with Daisy, who was so supportive and very thorough. She went through everything as slowly and as many times as we needed to really get our head around the figures and potential outgoings we would be committing to. I had so many questions and worries and Daisy was always so quick to respond and reassure me with all the information we needed. She also made sorting life and building insurance an easy process, as we had no idea! Having used a different mortgage adviser previously for the flat purchase, I can’t explain how much better the service was with Daisy. She was so easy to contact and I was never left in limbo wondering what the next step would be. We will definitely be using her services again for future remortgages and any movement we decide to make - though not for a long time!We managed to purchase a beautiful 3 bed detached home on the David Wilson development after William h brown recommended we go and view the site! And we haven’t looked back since, the house is everything we could have wished for. During the process of purchasing, exchanging and completing on the purchase of our home we worked closely with Daisy, Sharon and Michelle with weekly phone calls, emails and meetings to make sure we were on track, get updates and keep the ball rolling!Sharon was so kind and reassuring, and when her name popped up on my phone screen after a stressful call with the solicitors I would feel relieved that I would be having a productive and positive chat with her about it all, which chilled me back out again. The amount of support and progression sharon provided was amazing and we can’t thank her enough! Michelle works closely with the harwich team too, but is based in clacton and called us weekly too to update us, chase progression and steer us closer towards completion. It became like talking to a friend, as she was so Intune with what was needed and how to keep us calm throughout.It’s almost strange not getting calls from Sharon, Daisy and Michelle now that it’s all completed, but we are so glad it’s all completed and we are all settled into our new home.Thanks William h brown, for everything.

Chloe · 3 November 2024

★★★★★ 1/5

Trustpilot

this company are self deluding idiots

this company are self deluding idiots, I reported a fault on the rented property that should be a high priority to get in fix in accordance with the law but four four months it was ignord, then when some one finanly showed up he tried to like about the highgen (I have time stampted photos of the area that poove he was lieing) the the "repair man they insit on sending is a foul mouths arogant and disrispectful idiot who donse extremly slopy work and when he was told to stop swearing at me and talking to me like I'm dog dirt he esculated his aggression towards me complaining to this company about his atrocious the tried to say that I was being rude and abusive yet another lie from this delusian factory, they refuse to recognise that a customer complain about bad and unethical buisness practises is not customers being rude or abusive its totaly legitimate to complaint when they leave a room raining in for SEVEN months! telling them the laws they are breaching is not being rude or abusive it is stating the facts of what the laws says, it is mind boggling that this company is not under criminal investigation for its misconduct

QUANO-MAN · 18 March 2026

★★★★★ 1/5

Trustpilot

So we had called up about a property

So we had called up about a property, they had said they hadn’t received the keys 3 weeks ago and promised view of the house well finding out today because we have animals and they are not allowed to refuse these without a legal reason, and now refuse to speak to myself I have recorded the calls this is an example of bad customer service

Liam · 6 July 2026

★★★★★ 5/5

Google

I've had to most unnecessarily difficult time trying to figure out what it took to get moved into housing, thankfully the incredible team from William H Brown were able to help sort things out for my wife and I. Daniel Juniper specifically was our agent and thank the good lord he was able to help us out, couldn't recommend a person more.

G · 2 November 2025

★★★★★ 1/5

Trustpilot

Terrible level of service

We listed our house for sale and we're trapped into a 20 week lock in period. No contact from the agent, only 2 viewings in 3 months. No service whatsoever and then when we try to extricate ourselves their so called termination letter says they would still be entitled to their fee. Shocking service would avoid completely in the future.

Gary · 24 July 2026

★★★★★ 1/5

Trustpilot

Only Americans need apply.

William H Brown Brandon.I saw online that Daniel Juniper in the lettings dept has won two awards. If they were for the best 'stories' to feed local nationals they are well deserved.I enquired about a rental in Brandon. He tried a lot of ways to wiggle out of arranging a viewing for me and then said he would get back to me just as soon as the overseas owner and tenant would allow a viewing. Days and various excuses mounted then he said 'the owner has let it out without my help'. I enquired about two other homes. He promised faithfully he would call me back in two days but he was so busy..poor thing.Truth of the matter.I was the wrong nationality..being British was not what they wanted.No around here you need to be American Military to be able to rent a home..everyone else can just get lost.Of course I do understand that discrimination laws would prohibit this award winner from actually saying come back when you have an American passport so he chose to tell stories and hope I would just go away.Well you are a winner Dan because I have but I will not be silent when it comes to discrimination based on nationality,age and my source of income.Shame on you and all the other agents in the TriBase area using the same tactics.

Jayne · 16 August 2024

★★★★★ 5/5

Google

Dan was an excellent leasing agent along with his team. He walked through the entire process and helped us get settled into our new home with little to no issues. They are willing to work diligently with you to get things answered and work hard to meet your needs.

James · 27 July 2024

★★★★★ 1/5

Trustpilot

If I could give less than one star for…

If I could give less than one star for the penistone branch, I would. We rearranged to view a property. The lady we spoke to in the office was most unhelpful very annoyed because we gave her a few dates for our visit and it was almost as if we were putting her out because she had to contact the vendor to arrange it! when we finally arranged the visit the vendor never turned up so we were stood waiting for an hour. We’ve never once been contacted by the estate agency since to find out how the visit went , so presumably they’re not interested in whether the vendor wants to sell their house or not .Maybe the staff for the Penistone branch could do with a little bit more customer service training, we would never use this estate agent again.

Haighy · 12 February 2026

★★★★★ 1/5

Trustpilot

Cheated out of £5000. Disgrace.

We have just bought a property from them. We agreed to pay full asking price, cash, immediately, as long as it was a direct sale and did not go through the auction process. On completion, we were charged over £5000 for an Auction and Auctioneers fees which did not happen. I have to take legal action.

Alison · 7 August 2026

★★★★★ 5/5

Google

Shania was a great help in getting me a house!

Andrew · 9 November 2025

★★★★★ 5/5

Google

Janiyah was an excellent agent in helping us find our dream rental!

Karen · 11 October 2025

★★★★★ 1/5

Trustpilot

Bold claim to be professional letting…

Bold claim to be professional letting agents. There is a Valid reason the top and quality partners moved away and opened their own business. Poor people skills at best. That's the kindest thing I can say, as the racism and prejudice is palbable. First hand witness and experience. This company whatever subsidiary it may be, seems to be white washed from the stone ages.

Myah · 22 February 2025

★★★★★ 5/5

Google

Shania was absolutely wonderful! She is so personable and sweet, so easy to work with and extremely knowledgeable. Not only was I excited about the move, but she was excited with me! Amazing help.

Amy · 25 January 2025

★★★★★ 1/5

Trustpilot

Will not return deposit

I would not recommend using this company when you need to rent/let a home while stationed at Mildenhall or Lakenheath.Yes they are great at finding you a property and at taking the rental money every month. However when it’s time for your rental deposit to be returned - it does not happen!We have been waiting for our rental deposit to be returned since January 2024 on a property that was rented in Mundford.We were told that our full deposit would be returned after we did our final walk through of the property.We still have not received the deposit. Every time we call the office we are told that the deposit is being transferred but it never happens. We have spoken to Daniel Juniper, Richard Thurston, and Aliya Vadillo. It should not be this difficult to get a deposit into our account. There has been zero follow up by this office to resolve this matter.Every time we call the office from the US our cell phone carrier charges us international rates on an average of $100 USD! It would be great if this company would take the time and spend their money to call us to confirm this has been resolved!If you are in the US military please Do Not use this company if you need to rent/let a home!!!!

H · 29 May 2024

★★★★★ 5/5

Trustpilot

I have recently rented a property with…

I have recently rented a property with William h brown and i must say it has been so easy going and not stressful at all!! Hannah is who has been helping me with my move and getting everything ready for my tenancy and she has been amazing answered all of my questions and overall a very polite lady. thank you so much Hannah :)

Katie · 14 January 2025

★★★★★ 1/5

Trustpilot

Lettings - Holderness Road Branch Hull

William H Brown's Holderness Road Branch in Hull was tasked with managing 24 apartments but failed to provide satisfactory service. The absence of a senior lettings manager and reliance on outsourced call centres in Liverpool led to poor communication and unresolved tenant issues, reflecting a lack of proactive management.After enduring eight months of inadequate service, we tried to terminate our contract, only to uncover a hidden six-month notice requirement. This lack of transparency highlighted the company's focus on securing fees rather than providing quality service or ensuring client satisfaction.This negative experience with the local branch has convinced us to cease using William H Brown and its wider group for our property management needs nationwide. It reflects the importance of carefully choosing property managers who are truly committed to serving the interests of their clients and maintaining valuable business relationships.

Kekul · 29 April 2024

★★★★★ 1/5

Trustpilot

Where do we even start...

Welwyn Garden CityWilliam H BrownWe had an issue at home with our washing machine with a fault showing on the screen. We immediately contacted our estate agent for them to send out an engineer as we were home all week so needed to use our washing machine (of course). The estate agent we were dealing with replied to say they will contact the landlord to arrange an engineer to come out to look at the washing machine.2 weeks later.. nothing. We chased this with our estate agent who we must say had NO idea what he was doing. His responses and replies were awful and unprofessional, completely unhelpful.Maybe 2 1/2 weeks later, they sent out an engineer to finally look at the machine. In this time, we needed to wash our clothes elsewhere so took them to a family member who we were very lucky to have help us - some people aren't this lucky. Where they spent a total of £112 during this lengthy time to do our washing whilst needing to do washing for their own family.The engineer spoke to the estate agent to let them know that the system needed to be replaced completely. That was another 3 weeks that went by... which meant we were without a washing machine for around a month. During the time we waited for the new machine, we chased.. and chased.. and chased.You guessed it, no reply or a very unhelpful unprofessional email.Finally - a washing machine!We thought as paying tenants of a property, we would be eligible for some sort of compensation for the fact that we had no machine for a month (must just address, white goods come under the cost of the rent and we were still paying our full rent). We kindly asked the estate agent whether we could request some deduction of the rent from the landlord.6 weeks.. yes.. 6 weeks went by and nothing.. no updates, no word of a reply from the estate agent.We were then informed the estate agent was on annual leave, so another estate agent took over. Very helpful guy and we finally saw some hope!Within less than a day the estate agent replied to let us know the landlord was not prepared to offer a single penny for the stress we went through that month with the travelling to do our washing, stresses of emails and constantly checking to see about a response.Firstly.. I have very little doubt the initial estate agent even contacted the landlord regarding this situation as the landlord replied very quickly to the second estate agent.Where do we even go from here!? We can't let them get away with this. We have been treated so poorly and unfairly by William H Brown - not to mention the other issues we had within the property regarding insulation. We have been recommended to take this further with the ombudsman but honestly, we are so tired and fed up.(It's now 15/04) I must just also mention, we've had to continuously chase them for updates regarding anything.. literally anything to do with the house, repairs, money.. anything. We have since decided to take this matter further, now we are happy and settled into our new home. Wish us luck!Please avoid or please don't let them get away with taking money and not dealing with issues in a good time. We will NEVER go with William H Brown in Welwyn Garden City again.

Lauren · 15 April 2024

★★★★★ 1/5

Trustpilot

Appalling service

Appalling service after signing contract, send people that aren't even on the market to view.. never return calls, castleford staff are arrogant, and lie through their back teeth.. would never use William H Brown again and advise anyone not to use them and go with anyone but them. Put a complaint in and got more lies, end of subject.. the at te reviews they have so many one stars 😡

Beverley · 17 March 2026

★★★★★ 1/5

Trustpilot

Scunthorpe branch of William H Browns…

Scunthorpe branch of William H Browns were absolutely diabolical. House was up for sale with them for 5 months .They did not respond to any of my e mails voicing my concerns at the lack of customer service and the length of time it took people to be able to get a viewing (2 weeks ) by which time they had already bought other properties.They booked multiple viewers in to view the property at the same time .They did not inform me if viewers had cancelled.The whole experience was negative they appear only to be interested in selling to property developers.Once contract was up I moved to a different estate agent and the property had 3 offers and was sold within 1 day for over the asking price .

CJ · 29 March 2024