Trusted Agent profile · West Suffolk
★★★★★
1,599 reviews across 2 platforms
20 High Street, Brandon, IP27 0AQ, West Suffolk, IP27 0AQ
William H Brown's office in West Suffolk, at 20 High Street, is rated 2.7 out of 5 across 1,599 reviews on two platforms, including 383 Google reviews rated 4.8.
Every review we hold for the West Suffolk office, from every platform, shown as written. First names only.
5/5
GoogleDan is literally the best realtor I’ve worked with in the UK! If you need something done, he will get it done GUARANTEED!! I couldn’t ask for a better person to work with!
Thank you for your brilliant 5* review Nicole. Best wishes, Lucy, Customer Relations.
5/5
GoogleBig thank you to Cliff and the team for being amazing! Cliff in particular for playing a huge part in helping to get us over the line. Nothing was ever too much trouble for him, that kind of service goes a long way. Would recommend this branch if you wanted to sell your property, they will make it happen! Thanks again team, great work.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the opportunity to represent you! Wishing you all the best from the william h brown team in Brandon!
5/5
GoogleDan and his team worked with us to secure our dream home while we’re stationed here. They were absolutely amazing to work with and answered all of my questions and concerns with understanding and care. I could not recommend them enough!
Karlene Painter thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotGood renting experience with…
Good renting experience with Williamhbrown. Special thanks to Matthew Wolff for his efforts and following up the process throughout.
5/5
TrustpilotMany thanks Matthew Wolf for your…
Many thanks Matthew Wolf for your assistance. The service you provided made the renting process much easier and smoother.
5/5
TrustpilotI have not yet completed but my…
I have not yet completed but my experience so far has been plain sailing. All the team have been really helpful especially Olivia who carried out the valuation who was very sensitive to my personal situation . I also needed help with some paperwork and Olivia took the time to come and sit with me. Would definitely recommend their services.
5/5
GoogleWilliam H Brown we’re excellent from speaking with Pete who valued our dad’s property and then dealing with Cliff and his team through to the sale. We would recommend the Brandon office as they were professional, trustworthy and friendly. Thank you again for a great service.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleBe prepared to take legal action trying to get your deposit back from these people. When I left the home I lent through this office, and it was time to get my deposit back. They lied to my wife, saying the deposit had been processed and it had not, and they began either ignoring our phone calls or emails and not giving calls back when messages were left assuming we would stop trying to get our rightfully owed money back. Only until I made an official complaint through the "Tenancy Deposit Scheme" office did I get my deposit back within i think 2 days of them being contacted. Crazy after trying to get my deposit back for over a month did I only get it quickly when authorities got involved.
Hi Malik, I'm sorry to hear about your experience. Please contact us at complianceresidential@sequencehome.co.uk so we can address your concerns directly. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotSwaffham - Aston 10/10
Aston at the Swaffham branch was fantastic. He made us feel really comfortable and answered all the questions we had. As first time buyers it can be all very overwhelming at times however Aston made the process very simple. 10/10. Also Tony and Emily at the Swaffham branch are great. All very friendly and they are there for you across your house buying journey.
1/5
TrustpilotDeal with William h brown at your peril…
Deal with William h brown at your peril . The motto of the parent company Skipton building society is "Founded on Fairness" but I think it should be "looking after number one".
1/5
TrustpilotI found a rental property online and…
I found a rental property online and asked for a viewing. The property was located over 100 miles from my residence and as a consequence of this the employee said that they had a recent video of the property, she sent it to me and it looked amazing so I put in an offer. Contracts were exchanged and then on the day of moving the agency contacted me to inform me that the cooker had been condemned and had to be removed from the property and that the landlord was now refusing to buy a cooker and that they were not required to provide one. As you can appreciate at this stage I was very upset, however the agents said they would get back to the landlord to see if she would change her mind. The contracts had already been exchanged and the landlord was refusing to honour her side of the agreement on the moving day when the arrangements had been made and I had moved out of my current home. I would not use this company at all they have no common decency and to add salt to the wound I have to take them to court to get my money back for the E first months rent and deposit because they think that I should be held to the fixed term contract and be liable for paying the rent nevertheless! Do not trust this company!!!
5/5
GoogleWe would like to thank Matt Lowe for his great mortage advise and help throughout the whole mortage process. He would answer any questions we had and was sure to reply back to us as soon as he could
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleDan was extremely helpful & thorough in getting me situated into my new home. I would definitely recommend him to others!
Thank you Amon for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleI am very happy with the service provided by the team at Brandons William H brown. Special thanks to Cliff and Pete for helping me through the process. House sold very shortly after listing.
Thank you for your 5* review! Great to learn about your experience with our local team. Kind regards, Scott @ Customer Care
5/5
GoogleThe whole process was smooth and easy, and I helped that they were on top of everything so had essentially nothing to worry about. Also shoutout to Dan for helping me through and doing a great job.
Thanks Daniel Geyer for the amazing 5* review . Kind regards, Lucy, Customer Relations
1/5
TrustpilotKEEP AWAY
if you are looking to sell your home in Ely Cambs, look elsewhere, the manage goes by the name of Charlotte, they are the most iniffecient Estate agents i have met in 60 years of buying and selling real estate
5/5
GoogleFrom the start to the finish of the sales process, I have been extremely satisfied by the service given by Cliff and the team at the Brandon office. They kept me well-informed at every stage and they were always punctual in replying to any queries I had. I would thoroughly recommend this Estate Agent's.
Thanks for your 5 Star review of our Sales Team!
5/5
GoogleDaniel has been a joy to work with- extremely personable, friendly, welcoming, and helpful!! He’s made our experience much easier!
Thank you for taking the time to leave us this amazing 5* review Stephanie. Kind regards Lucy, Customer Relations.
5/5
GoogleInitially dealt with cliff who was great then Finlay lead us through to the conclusion. Despite frustration with solicitors, Finlay was always helpful polite and professional. Thankyou so much.
Thank you for your thoughtful 5* review Andrew! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe folks down at William H. Brown where super helpful in getting me a rental on short notice. Daniel Juniper was extremely professional and was able to provide me with all the assistance I needed to get into my rental.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDo not use this estate agent
Do not use this estate agent. They did not act in our interest and quite openly attempted to bully us into selling our property at well under the market value. We had a ridiculous offer, which they just expected us to take. Zero effort made to push the property after the offer.
5/5
TrustpilotWilliam H Brown in Bury St Edmunds are…
William H Brown in Bury St Edmunds are fantastic, Richie was very helpful and was very patient when I asked him 100 questions. I would highly reccomend his services due to his knowledge of the job and kindness. I have dealt with many agents and Richie by far is the one I will stick with now.
5/5
GoogleWas a lovely and easy process to rent house by William H Brown . Very prompt with response if I have any questions regarding the property, they explained every details regarding the property. Thank you William H Brown.
Thank you for your kind words and feedback! We are so glad to hear that you had a positive experience renting through William H Brown. Our team works hard to provide timely and thorough responses to our customers' questions and concerns. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleI can’t emphasize how strongly I DON’T RECOMMEND THIS BRANCH! Absolutely infuriated with their service! I made it clear what my criteria were when searching for a residence and trusted that they would honor that. Me and my wife wanted a home that would be pet friendly and they flat out lied. Upon signing the contract and meeting with the land lord they were completely thrown off and unaware that we wanted a dog. Additionally they said that the price of having a pet was already fixed into the rent and deposit which I would later learn to be false. They had absolutely zero communication between the landlord and failed to notify us that we weren’t permitted to enter the residence until a certain time which later became an huge issue! When calling them to confront this issue my agent always seems to not be in and won’t return my calls.
Thank you Brayden Joseph for making us aware of your experience, please do contact us via complianceresidential@sequencehome.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's West Suffolk office has 1,599 reviews across two platforms: 383 on Google, 1,216 on Trustpilot (across the whole business).
William H Brown Brandon is rated 2.7 out of 5 across all 1,599 reviews, and 4.8 out of 5 on Google from 383 reviews.
William H Brown Brandon, 20 High Street, Brandon, IP27 0AQ, West Suffolk, IP27 0AQ.
