William H Brown Brandon reviews in West Suffolk

★★★★★ 5/5

Google

Definitely recommend Daniel Juniper. Very professional and made everything very easy and simple for our transition from the US to the UK. Thank you Daniel for all your help.

Kasey · 25 July 2025

★★★★★ 5/5

Google

I cannot recommend Dan enough, from finding the property on Rightmove to getting it secured for us he was a great help! He explained everything we needed to do so we could move in within our timeframe.

Lauren · 26 October 2023

★★★★★ 5/5

Google

I’m US military, as many of us leasing are in this area. Dan was awesome in helping me find what I was looking for. If you’re new here, just learn the differences and be patient. You’ll make it work here, and you’ll miss it when you leave. Dan helped me get my perfect place. Go with William H. Brown, and ask for Dan (Daniel).

Daren · 9 February 2024

★★★★★ 1/5

Google

From a landlords point of view don’t use William H Brown Brandon. They don’t regularly check your property, rude, we specifically said no pets but I found pets in my property but William H Brown Brandon did nothing about it. At the end of each tenancy it’s cost me a lot of money to fix the property as William H Brown Brandon didn’t manage our property’s as they should even though we was paying them a management fee. If I could give 0 stars I would. We have now had to moved letting agents.

Mickever · 9 February 2024

★★★★★ 5/5

Google

Couldn't thank Matt from William H Brown enough for all his help throughout us buying our first home. He truly went above and beyond and was always available when we needed him.

Sophie · 9 February 2024

★★★★★ 5/5

Google

Daniel has been such a great help for my new home. From start to finish it has been a seamless process. Happy to have worked with William H. Brown.

Jamir · 15 July 2025

★★★★★ 5/5

Google

I went to WH Brown for information about a mortgage and advice in relation to what I could afford. James Penfold was brilliant - he was very thorough and went through all the information with me in a clear and concise way. Very professional and quick at responding to queries. Many thanks James!PositiveResponsiveness, Quality, Professionalism, Value

Jenny · 26 October 2021

★★★★★ 5/5

Google

I would like to take this opportunity to thank from the bottom of my heart all the work that Lauren Collins completed on our behalf. We endured a very stressful time attempting to recover our deposit and non paid rent from the tenants who were renting our property. Lauren went above and beyond in recovering the money owed to us. She's a top top lady and I sincerely hope her bosses appreciate what a gem they have working for them. To Lauren, both myself and my wife thank you for all the hard work you put in, which unfortunately I cannot say about the legal team tasked with recovering my rent arrears. Thank you.

Stephen · 26 October 2022

★★★★★ 5/5

Google

The kind and wonderful staff at William H. Brown Estate Agents in Brandon were a huge help in finding a beautiful home in Lakenheath Village! The home is very spacious, in a quiet and safe location, has friendly neighbors, and is close to plenty of delicious restaurants. The agents were devoted in ensuring that the place where I would come to call home is not only to my liking, but fit the somewhat difficult parameters of looking for a place that allowed pets. If I ever had any questions the amazing team answered them all without issue and in a very detailed informative manner. I would highly recommend the great bunch of nice expert customer service minded individuals over at William H. Brown Estate Agents to find your future home whether it be temporary or permanent! I can't thank them enough for the amazing work and considerable amount of help in finding my home!

Alexander · 26 October 2022

★★★★★ 5/5

Google

Pippa was the absolute best! She was extremely on point with everything! She stayed in contact with my wife and I through it all! Even when she wasn’t able to make it to the office, she made sure someone else was there to help us and knew exactly what was going on, so shoutout to you too Daniel! You guys are an amazing team. Pippa and Dan were very professional and helped make the whole process of letting a house as seamless as possible. If you’re looking for someone to help you let/buy a home, she’s definitely the person. Thank you again so much for all of your help! Oh and thank you so much for the awesome welcome box!

Khareece · 26 October 2022

★★★★★ 5/5

Google

I can't thank James my mortgage advisor enough he has gone above and beyond to get things moving as quickly as possible. He has been so thorough, so much so that he picked up an issue others had missed which could have cost me the house sale. Highly recommend him.PositiveResponsiveness, Quality, Professionalism, Value

Nara · 9 February 2022

★★★★★ 5/5

Google

Dan The Man! He’s very much experienced and got us a beautiful home! I recommend William H. Brown

Nickname · 11 March 2026

★★★★★ 5/5

Google

Just secured a beautiful rental property through these guys. Very friendly and professional service from Start to Finish. Would highly reccomend

Guido · 11 February 2026

★★★★★ 1/5

Trustpilot

I do not have words for this level of unprofessionalism and incomptence

Just poor on every level. Communciation has been abysmal from the start. I feel I have been lied to on several occasions and it is clear most members of staff don't give a damn. Avoid I have the great displeasure having to deal with these people over the last fortnight regarding a property I want to rent. There have been issues right off the bat, including an agent called George not turning up to a viewing because he forgot and it taking four days and six phonecalls for me to be told that no-one in the office I was calling was going to call me back and I needed to call elsewhere. No apologies offered at all. It got worse when I put in an offer on a property though. When I put in my offer I was asked some questions and these identified I would need someone to guarantee my lease. That's fine, I'd anticipated that and my parents were willing to do this for me. I dealt with an agent called Sam who called them before putting in my offer to ensure they would meet the criteria for a guarantor. At this point, or at any point during the process, Sam never gave any indication that they did not. This only came to light approximately a week before I was due to move in (my parents are semi retired and generate a portion of their income through investment property and the stock market. This was apparently unacceptable for a guarantor. Which would have been fine, if Sam had told them that from the start). We found a solution, where my parents would pay my first six months rent and I'd then rent from the landlord. I had to chase (approximately four phone calls) to get this answer from him and even then, I had send him back to renegotiate as he had not done this properly (he attempted to agree a six month lease when both me and the landlady wanted something longer). When putting in my offer, I had agreed to go into a zero deposit scheme and paid £250 in order to do this. The issue with the gaurantee also took my out of this scheme, although this was never communicated to me at all. If I had known, then I would have reconsidered my position. Because Sam did not mention the problem when it arose, I was not afforded this opportunity. The only warning I had that extra money was needed, came to light when the invoice arrived and they had stuck an additional £1200 onto the fees. The only possible inkling we had about this was a phone call from Sam about 20 minutes before the invoice was sent, which lasted for all of 30 seconds and briefly mentioned a deposit. Something that I thought had already been paid and had no reason to suspect otherwise. I want to be clear here, the fact I failed the checks is not the problem (I'm a recent university graduate moving from part time to full time work and separating from my partner. I'm not naive to the fact I do not look good on paper). The lack of communication and the lack of care from Sam and his director, Rachel is. They prevented me from making a decision with the full facts. I have been left feeling utterly lied to and like I have no choice but to find an additional insane amount of money or leave me and my children homeless. Salt was further rubbed into the wound as when I called Rachel to discuss this, she sadly decided to double down on the lie that Sam had discussed this deposit with me and implied I was making it up. I have emails to confirm this deposit was never mentioned. No apologies were forthcoming, just a shoulder shrug and an offer to refund my holding deposit as well as a sly comment that it's a landlord's market right now, which is just further confirmation of how little they value potential tenants. No property is worth having to deal with these people.

Penny · 22 August 2022

★★★★★ 5/5

Google

Cliff was excellent throughout the whole process of finding our dream home! A special thanks to Matt also for helping us find the right mortgage.

Jake · 28 April 2024

★★★★★ 1/5

Trustpilot

Do not use William H Brown they are the…

Do not use William H Brown they are the worst agent any one could get they never return your calls no good advice at all you do not hear from them at all and if you do there advice is totally wrong there staff are badly trained and give the wrong advice. I nearly lost my removal company on there advice which was totally wrong,but the removal company which is Relocate were brilliant and brought in an extra van on the day.the only good advice and updates were from the agent I was buying from Chris Deller they were excellent I could go on for hours but will not SO PLEASE DO NOT USE WILLIAM H BROWN if you do God help you

Pauline · 1 July 2022

★★★★★ 5/5

Google

After newly arriving to the UK, William H Brown was extreamly helpful and quick with helping me get into a great house. Daniel was very polite and friendly!

The · 15 June 2025

★★★★★ 2/5

Trustpilot

Its Rental Payments

I found my letting agent to be brilliant Mr N Bourne and I prefer to only deal with him as I found him to be quiet honest and extremely fair, I don’t like dealing with other people in the office as they don’t seem to be able to keep to their word.

Julie · 4 February 2026

★★★★★ 5/5

Trustpilot

Marc and his team at the Rainham branch…

Marc and his team at the Rainham branch were very diligent in helping us with selling our property @ Broadhurst Walk Rainham.The customer care to carry us along with all the necessary process with our buyer was very good.

Deji · 21 January 2025

★★★★★ 5/5

Trustpilot

Fabio and Andria made the whole process…

Fabio and Andria made the whole process easy and smooth for us to get a new house to rent and move in. They were informative and updated us on each and every development. They were so helpful. We are so grateful of their professionalism and world class customer service. Many thanks to Fabio and Andria. Not forgetting Ethan who warmthly welcomed us and assisted us when we first visited William H Brown.

Njabulo · 20 March 2023

★★★★★ 5/5

Google

Always 5* service from WH Browns in Brandon - Having sold a house through them recently and previously purchased a house, we have always found them helpful and informative throughout the process, the staff are friendly and helpful and go above and beyond - We also use their rental dept and would never use any other. They are always available to help with any enquiry however big or small. Again the staff are friendly, helpful, efficient. Happy to recommend to all and happy to use their services myself.

Chris · 26 October 2023

★★★★★ 5/5

Google

Been brilliant. I'm a first time buyer and as soon as I got in contact for a viewing with Cliff (sorry if that's wrong, will update if it is!) I felt at ease, he booked the viewing the same day out of hours and insisted I speak with their mortgage advisor. (wasn't too keen at first) I got in a meeting I didn't particularly want with Matt (mortgage advisor mentioned above) about mortgages and he explained everything so well and answered questions I didn't know I had which was fantastic. Went out of his way to keep in contact over weekend period and genuinely using his own life experience, made sure I fully understand all that is going. I am still in progress of buying but at the moment I really think I am in good hands. If you are thinking of buying in the area I do recommend getting their opinion. thank you to every one at William H Brown Brandon. I will update this review as my journey goes on.

Ian · 26 October 2023

★★★★★ 1/5

Trustpilot

William H Brown or Sequence, both the same... crap!

This is basically the same review as my Sequence Review, but since they're essentially the same company, why re-invent the wheel?I honestly like to see the best in people or companies, but William H Brown is one of the worst.As a tenant, dealing with them is a nightmare. Everything from arranging repairs, to dealing with contracts.Everything is outsourced; they're nothing but secretaries throughout their entire company.Living in Yorkshire, why do I need to ring someone in Liverpool to tell them a tap is loose, and then wait weeks for a response?And if that 1 person is off work, no one else can pick up that task?Why do I have to send multiple emails and make several telephone calls to get answers, and then be badgered by them for "not doing something", or anyone external to their system?Or the fact that they don't know, nor have access to, their own systems in order to answer any of my questions.Literal blame shifting to anyone but them.And I've only dealt with them for 6 months.

Niall · 9 May 2022

★★★★★ 1/5

Trustpilot

An incredibly poor service

Quite possibly one of the worst estate agents we have dealt with.We were contacted by one of the agents from the Welwyn Branch, who repeatedly told us that unless we had our house valued, we would not be taken seriously by Vendors. After being called on the third occasion by the agent, we decided to get a valuation and I contacted him by return, to let him know that we had. Even though the valuation had been the day before, the agent told me that it would be useful if he also valued my house. This would have been the fourth valuation in the space of 6 months.We were then called by someone from their call-centre and although, seemingly impossible, the service was even worse.All that the lady we spoke to wanted to do, was sell us a product. No real interest in us, or what we were looking for in the housing market. I finally gave in and asked how much the service would cost - she had no idea. When I questioned how she could try to sell me a product, where she did not know the cost, she became flustered and told me that her she would liaise with her "boss". The first time, he apparently told her that he would provide me with info, as he was in my area. When I asked when, she told me he was not, but he could be. When questioned further, he was not going to be in our area. So, I asked her to get him to email me - he was not able to. I then asked her to get him to call me and I was told he would. One week later, she called me back, not remembering me at all. I then got the whole sales pitch again. Enough was enough. I asked to make a formal complaint and was told her "boss" would call me, as he took these things seriously. Still waiting.You are treated as a number and not a person. I am not really sure how they can still be in business.

John · 20 April 2022