William H Brown Brandon reviews

★★★★★ 1/5

Trustpilot

I’ll let my review speak for itself.

Ensured the house we were viewing was of a certain standard, clean and hospitable. “Doesn’t need new carpets or to be painted, just a quick clean”. photos of different property on the listing. They called us the day before viewing and said that there was other people interested so that we would pay the holding deposit as they knew we were desperate to find somewhere. House was vile, rotten doors, dog urine on carpet, stunk and just generally in a bad state of repair. I called the next day to ask for the deposit back. They hadn’t even seen the property in 6 months. Took about 25 minutes of them trying to make me accept the property until they finally said they would refund after I threatened court action. I’m pretty sure what they did was illegal. If not then just extremely unethical. Oh and now I’m being bombarded with numerous emails, phone calls and texts a day about the property everyday. Avoid this company.

Mr · 1 July 2020

★★★★★ 4/5

Google

Worked with Pippa on getting into a property. She was a great help, and very friendly

Michael · 15 March 2024

★★★★★ 1/5

Trustpilot

Worst estate agency in England

Dear friends, AVOID. AVOID AVOIDI wanted to buy a property in Askern DN6 .I went to view a property they never told me they had an offer and advertise it at £120k and after viewing I placed n offer and now they say I need to bid over £120k if I want to buy that property . So I bid £125 and my offer is accepted . Now comes the trap .They want me to pay £1200 and use their own mortgage advisor Julie Haigh and I told them I have my own mortgage advisor and as he charges no fee from me and gets commission from the Lender I won’t loose any money because if Miss Julie haighs lender denie me a mortgage deal they won’t refund me their fees and I’m stuck with William h brown .Now as soon as I say I have my own mortgage advisor they try to scare me like “ I’ll loose the property nd will never get a mortgage from my mortgage advisor. I doubted them and checked there reviews and to my shock they have 71%. 1 star And 24% 5 star rating That tells it all.I know people will still fall in there trap like I would have but I would only tell them that please change your way of practice.Most of us work hard for money but I think most of William H Brown employees tell lies nd take peoples hard earned money . Just be honest and don’t lie to ur landlords nd customers, sellers , buyers or tenants then u won’t have a single negative review..I think the people who have given them 5 stars are there friends Untill they change the way they practise AVOID Avoid Avoi Thank uNarender

Narender · 12 December 2024

★★★★★ 5/5

Google

We highly recommend William H Brown ( Brandon office) when selling or letting your property. Cliff and the team in the office are very Professional and Responsive. They Sold and Let our properties quickly with no Hassle at all.PositiveResponsiveness, Professionalism

Tom · 9 February 2022

★★★★★ 5/5

Google

I cannot recommend William H Brown enough when it comes to renting a home. During a stressful time moving to a new country, Dan and Pippa from William H Brown helped us to find a dream home in a beautiful village AND within our budget! They were timely, easy to work with, and well aware of everything we would need to get settled. I would use them 100 times over.

Ally · 26 October 2023

★★★★★ 5/5

Google

Absolutely amazing. Dan was fantastic at helping me find my flat as a first time renter. 10/10

Toni · 9 February 2024

★★★★★ 5/5

Trustpilot

I recently bought a house from William…

I recently bought a house from William h brown through the corona virus period I dealt with Shelby who works there.From start to finish she was absolutely amazing and helped me and kept me up to date with the whole progress even when she wasn’t working. I can’t thank her enough for everything she did for us. I will defo be using them in the future for buying and selling any properties we have. Thank you again Shelby X

Sammy · 16 June 2020

★★★★★ 5/5

Google

Great service from from William H Brown team. There are professional, frendly and helpful. Thank you especially Cliff for your help and patience. Wonderful job! Thank you all. Would recommend

Paulina · 9 February 2023

★★★★★ 1/5

Trustpilot

William H Brown took over the letting…

William H Brown took over the letting and estate agency I was using to rent my late parents flat.Beware, they have a Rent and Legal Protection option on their lettings contract, but if you then decide you no longer want them to manage the let for you this policy is 'non-transferable' .When I queried why this was not explained I got this response:-'All of the insurance products we sell are on a non-advised basis'so they do not want to know.To add insult to injury their 'complaints procedure' email has BLOCKED my complaint email 3 times with the following messageYour message to Customerrelations has been blocked. See technical details below for more information. The response from the remote server was:550 5.4.1 Recipient address rejected: Access denied [AM5EUR03FT003.eop-EUR03.prod.protection.outlook.com] so delaying tactics meaning I have to send it recorded delivery snail mail.A typical big company attitude, have now found out they are a subsidiary of Sequence Homes so part of the Connells group.

Lavender · 22 November 2019

★★★★★ 5/5

Google

Daniel and Richard were a dream team when it came to letting a property in Brandon!

Sean · 9 February 2024

★★★★★ 5/5

Google

Just bought a first house with W&H Brown in Brandon. Would like to take this opportunity to thank the whole team!!! Sam, John, Laura, Ian and everyone involved in our case. You all did AMAZING! Especially Sam and John. Always answer every question even stupid ones. They went above and beyond to make the whole process as fast and easy as it can be. Kept us informed at every stage of the case. Thank you W&H Brown! Highly recommended. Anna & family

Anna · 27 October 2019

★★★★★ 5/5

Google

We recently purchased our first home through William H Brown and the service was first class from start to finish. From the moment we booked a viewing to the day we collected our keys, every single person was ready to help, assist or advise whenever we needed it. Sam & Jon were amazing, and from the date of instruction to the date of completion took just 17 days!! The mortgage details were handled by Jon and he was very informative and made the whole process so simple. Sam was always on hand to inform us of the progress of everything and went above and beyond by even agreeing to remove a tree in the back garden! I wouldn’t hesitate in recommending them to anyone in the future. It’s been an absolute pleasure, thank you for providing a first class service. See you in 2 years! :)

Nicholas · 27 October 2019

★★★★★ 5/5

Trustpilot

After recently dealing the Broxboune

After recently dealing the Broxboune, Hertfordshire branch for my Son’s first mortgage with Ricky and the purchase of his first property, my Son & I are both very happy with the level of service and Ricky’s attention to detail was second to none. He certainly went above & beyond!Ricky was extremely helpful, as not only did he explain the entire mortgage process to my Son but he gave his time and expertise to secure my Son’s purchase. I would highly recommend his services to anyone and my Son will be highly recommending him to his friends.

Vickie · 7 October 2019

★★★★★ 5/5

Google

James has been absolutely fantastic, and has gone above and beyond to support us with buying our first home. I wouldn't hesitate to recommend him, and we will certainly be using him again for future home purchases or property investments.PositiveProfessionalism

Skye · 26 October 2021

★★★★★ 5/5

Google

Excellent customer service. Daniel and Pippa were lovely and informative

Insatiable · 28 May 2024

★★★★★ 1/5

Trustpilot

Absolutely diabolical!!!

Absolutely diabolical!!!Where do I start?! The attitude and general way William H Brown deal with customers is disgusting! I pay ‘full management fee’s’ for them to manage my flat for me and they had no idea the tenant hadn’t paid any bills since living in the property for over 9 months!!!Then they lied about potential tenants in another property claiming the references had ‘passed with flying colours’ Which is an outright lie as they failed! Not only that, the guarantors failed as well!! They wanted us to agree over the phone and not even sign any paperwork....that’s how desperate and unprofessional they are.And the complaints procedure is even more of a joke....being fobbed of in the hopes we’ll just give up.DO NOT USE THIS COMPANY!!!!!!

Natalie · 13 August 2019

★★★★★ 1/5

Trustpilot

Appalling costumer service.

Irang to try to book a viewing but all they were interested in was to offer me a broker and to get my email address. They said they will get in touch with the owner to arrange the viewing and will call me back. Nobody rang me so I called them again after two days and it was the same they said will sort out the viewing and call me back. Another two days have past and still no one got in touch about my inquiry. Appalling customer services.

Gabriel · 7 November 2024

★★★★★ 5/5

Google

Was having a stressful experience trying to find us a new home and missing out due to high demand. Found a property through William H Brown and Pippa helped me to secure it quickly and we have moved in. It is perfect and we hope to stay for a long time. I can’t thank pippa enough for helping us to find a secure home rather than just a ‘rental’ and when I called into the office to collect the keys, the rest of the team were also lovely!

Claire · 26 October 2022

★★★★★ 5/5

Google

I found my new rental home and the beginning of a bright new future through the William H. Brown team at the Brandon Branch. Pippa Hazelhurst in particular was an integral part in the process. Her professional but always friendly attitude made the whole process far less stressful than any other move has been for me. She was always quick to respond to emails/calls and answered my multitude of questions with an unflappable good nature that is hard to find in people these days. I love my new house, my landlord is fantastic and my satisfaction speaks to the excellent calibre of people William H. Brown hire and choose to do business with. I can only offer my joking sympathies to the team, as I am so happy here, you are going to be stuck with me as a tenant for a very long time! Ha ha.

Amy · 26 October 2022

★★★★★ 5/5

Google

We found a place through William H Brown to allow us to move up from Essex to Brandon. It wasn't an easy transaction in the end with unexpected delays first on the sellers side and then at the last minute with our own buyers. But it happened and we are settling in. Throughout this process we were very grateful to have Cliff's calm support who kept us up to date and provided wise advice always. No matter how anxious we may have been at times, Cliff supported us professionally and helpfully at all times. We are very happy to endorse the services of William H Brown.

Milleman · 26 October 2022

★★★★★ 5/5

Google

Really efficient people!

José · 11 March 2026

★★★★★ 5/5

Google

Absolutely amazing! Nice, polite and helpful! Thank you Dan and team!

Victoria · 28 April 2024

★★★★★ 1/5

Trustpilot

I am deeply disappointed with the…

I am deeply disappointed with the service provided by WHB, which has unfortunately fallen far from the reputable company it once was. Over the past two months, I have encountered a pattern of misinformation and delays regarding the return of deposits for students who are simply trying to secure housing and move forward with their lives. Despite repeated assurances that the deposit would be released soon, there has been no progress, leaving students and their families in a challenging position.Several parents, myself included, have escalated this matter to the Ombudsman due to the unfulfilled commitments and lack of transparency. I urge WHB to reflect on the impact of these actions on students and their families, who place their trust in the company.I sincerely hope that WHB takes this feedback seriously and works to regain the trust it once commanded in the industry.

A · 30 October 2024

★★★★★ 4/5

Google

Very easy to work with Janiyah and was very patient with my schedule.

Eric · 11 December 2025