William H Brown Brandon reviews

★★★★★ 1/5

Trustpilot

We made a cheeky offer on s property…

We made a cheeky offer on s property marketed with WH Brown which was accepted. One day before we were to exchange they call to say they have had a significantly higher offer. We pulled out as were not going to be bullied into paying more. The next day they call and say the buyer has pulled out. Completely underhand and dishonest. Where has this mystery buyer come from? We were lucky enough to be moving into my parents in the short term, however i feel they were hoping we would panic on the basis we would have no where to live. We were effectively in a no chain situation. The house has only now completed 6 months after this all arose, for a £1000 more than our accepted offer. Worth waiting for. Why were they accepting apparent offers so late in the chain and showing people the property when it had a buyer. Do not use. They go against every code of conduct for estate agents. Corrupt as they come.

Belle · 1 April 2019

★★★★★ 1/5

Trustpilot

W H Brown St Albans

W H Brown St AlbansPlease what ever you do DO NOT go to this estate agents. They lack integrity and use bullying tactics to try and get you to sell your property with them. I decided to take my property off the market with them during my cooling off period and they did so. When I later decided to go with a different agency they contacted me to tell me that I was still in a contract with them. They twist what you have said to try and keep you locked in. It's appalling behaviour and I feel victimised and bullied by them. They push you to sign a contract from when they first value your home and they never told me that there was a 20 weeks selling period if you decide to market your home with them. Please avoid the stress and choose an agent that is upfront, trustworthy and with good customer service skills.

Homeowner · 28 October 2024

★★★★★ 5/5

Google

The sales team have been very helpful to us in the sale of our property. They readily dealt with any queries we had in a friendly, professional manner. We were very grateful for their advice and would recommend them to any one embarking on a sale, or indeed a purchase.

Christine · 25 September 2024

★★★★★ 5/5

Google

Daniel Juniper has been an excellent agent in assisting my wife and I in finding our perfect home to rent! He has been very thorough, professional, kind and helpful in any questions we have had throughout this process. I would 100% recommend contacting him when looking for your next home :)

Tia · 26 October 2023

★★★★★ 5/5

Google

Worked with Daniel Juniper, was an amazing experience! Truly went above and beyond to ensure the whole process went as smooth as possible, couldn’t have asked for anything more. Highly recommend!

Scott · 26 October 2022

★★★★★ 2/5

Trustpilot

time wasting agents and sellers

Lesson number 1 : Do not view a house if the agent / seller is not giving basic details such as dimensions. Lack of photos is a no no. Yes we knew all of the above, but the property ticked a few boxesWe were alert to a pumping sound from the cellar, went down to investigate and found a cellar with ( presumably), a spring running underneath. House very delapidated. Was the condition in the price? Arguably not!!The house should have been advertized more honestly. Afterall, one can hardly get builders with full order books to quote for jobs, where one has no accessTotal waste of our time

Stephen · 22 October 2024

★★★★★ 5/5

Google

Really kind people , Pippa was really helpful . Thank You

Alex · 14 April 2024

★★★★★ 1/5

Trustpilot

Was pressurised into signing up to sell…

Was pressurised into signing up to sell my property after doing so I cancelled the agreement within 24 hours . I had paid a fee upfront which I was informed by the branch had been spent already on floor plans and photographer and EPC .The photographer rang me himself and apparently he wasn't aware he had been paid ! I wrote to head office and was informed that they had contacted the branch and instructed them to refund me in full .That was on 16th October now 26 November and no refund!! I would not recommend this company and avoid .

Carole · 26 November 2018

★★★★★ 1/5

Trustpilot

Barking

Barking: A very impolite and unhelpful property specifically Daivad and Gary. Daivad was very very rude and so unprofessional. I paid for the refereeing and my referencing went through however as per their words the landlord decided to not rent the flat to me after the referencing. They didn't pay my money back although my documents were not on fault. I would never recommend this property to anyone, as you have seen other reviews as well make sure you keep your distance from this property

S · 15 November 2018

★★★★★ 5/5

Google

I Would have no hesitation recommending the Brandon office to anyone I know. All of the staff ( in particular Sam Molyneux, Laura Bond and Jon Barton) were incredibly helpful and made the whole process of buying our first home so easy and stress free. The service that we received from start to finish was exceptional, we were kept aware at all times what was happening and the staff were very patient, polite And friendly. They really did go above and beyond to help us.

Jason · 27 October 2018

★★★★★ 5/5

Google

Just wanted to write a quick review to say how fantastic the service was at William h brown in helping to purchase and in particular sorting out a mortgage. Jon Barton the mortgage guru in particular was extremely thorough and identified our needs and who would mortgage us very quickly . He took down our information and passed to the provider and the whole process was extremely quick as he knew what he was doing. We were so impressed and this was the best service we have received when getting a mortgage which can be very traumatic . Thanks so. I have Jon and the team!

Stephen · 27 October 2018

★★★★★ 1/5

Trustpilot

Don’t even think about it...

I am a landord who made the mistake to take the full service with them. I thought they were good considering also how high their rates are but in reality they are the worst I have dealt with. Management is being done from a central office not in the same city and no one of course mentioned that when signing the contract. They have costed me more than 1k in repairs due to unacceptably late reactions after a water pipe leaked (they repaired it after a week and all the repairs walls, painting etc took them more than 3 months. Everything started moving after I gave notice to end the contract early (which is 2 months), when the manager took over. A real shame for such a big company. I made the mistake to ask them to do the check out as it was their job even after I ended early and they messed it so badly I regreted it. The only thing they are good at is finding you tenants but I am not sure I want to go back now after such a mess.

Andreas · 14 October 2018

★★★★★ 3/5

Trustpilot

Williamhbrown

I have had a lovely experience with Williamhbrown; Gina Comerford has been very efficient and helpful. Overall there is a lack of communication throughout the office as I am due to move into a rental property next week. Yet someone from the company rang me today to ask if I was still looking for somewhere. This have been very stressful and frustrating as they should have known this information already.

Martina · 21 October 2021

★★★★★ 5/5

Google

Richard Thurston went above and beyond what we asked for trying to find us the perfect home for us. He is very professional and polite and we would work with him again. Thank you.PositiveResponsiveness, Quality, Professionalism

Kathryn · 9 February 2022

★★★★★ 5/5

Trustpilot

One of the Best AGENCY in Uk

I saw online one rental property and I fallen in love that flat . I called straight away William h Brown to find out if it was still available. The agent Ruby H. Was very kind and helpful on the phone. My journey through to moving my new home was smooth and pleasant with William h Brown. It was one of my best day ever when Ruby called me on 27th and she said the landlord accepted my application to rent the flat . So I am living now my new home already a few days and I really Love it. Thank you very much all your help Ruby H. And also her Team Marianna P

Marianna · 11 October 2024

★★★★★ 5/5

Google

Cliff and his team are excellent. Cliff is lovely and so knowledgable about the area and the properties he has available. Both Cliff and Kyle were super helpful throughout. If you are looking to sell or purchase a property in the Brandon area, Cliff Tsang is the man to call!!

Georgie · 26 October 2023

★★★★★ 1/5

Google

The landlord did not meet the agreement. The agency was unsupportive. While we assured them we would meet the parameters of our lease, they ghosted us and wouldn’t show us any other properties, even though our rental subjected us to nightly domestic disturbances from our neighbors and stray animals wandering into our yard attacking our pets. No small children should have to be privy to that.

Sara · 26 October 2023

★★★★★ 1/5

Trustpilot

Unbelievably rubbish is all I can say!!

The Ware branch in Hertfordshire are completely rubbish!!Where do I start?? We were unforuntate to not research agencies before we started & seemed pushed into signing up with William H Brown in Ware, Herts branch. They seemed enthusiastic & keen at the beginning showing a willingness to help us. The truth is, it's only to get you on their books! Since then we have had such poor customer service from them, my poor husband has had to constantly chase them for updates, trying to confirm viewings with them was a chore, as negotiator was hard to get hold of. They don't give you feedback on viewings of our house or even feedback from potential offers!! Communication is s***, manager & senior negotiator never available & always out of office. The rest of the staff left in the branch are so lazy they couldn't even update us on the progress of our property!Even 1 of our viewings was cancelled & they didn't even ring us to let us know, so instead we rushed out the door 1 Saturday morning assuming it was going ahead, only to be told it was cancelled when my husband rang up the following Monday!! 😡 How is that on?! Staff obviously not fit for the job! Emailed the branch manager to complain about the unacceptable poor service & communication. She seemed unapologetic, defensive & very 1 sided saying they are so busy like it's all about them 🙄 We all have busy lives aswell you know! They are all talk & no action, they are good at selling themselves as a company, but when it comes down to selling the houses, they basically let the house sell itself & wait for vendors to pick up the phone & ring them! They obviously have not got the thorough sources & database they need to be pro actively finding potential vendors, because it's been 2 months & we have only had 4 viewings. So what has been going on? Photographs are also amateur & poor quality, they are obviously not doing anything to encourage interest in customers properties. They are unprofessional & uncommitted, all they care about is your signature on the contract, then you are stuck with them for 20 weeks, which is a very long time. Please research & read reviews before you sign up to an agency & do not use this branch because you will be stuck in a trap & will not get anywhere particularly if you are keen to get the ball rolling!!!

Jo · 27 January 2018

★★★★★ 5/5

Google

Buying a house in the UK is not an easy task. For anyone earning their salary in a currency other than pounds sterling, it can mean putting down a 25% deposit, ensuring you have at least a year left on your UK VISA, establishing residency and building a credit history in the UK. As an American teacher employed at RAF Lakenheath, these countless hoops deterred more than a string of mortgage advisors across Norfolk and Suffolk from offering their assistance. Two years after I began this process, Jon Barton at William H Brown in Brandon was the only mortgage advisor undeterred by these challenges who stuck with me even after the first house I wished to buy was taken off the market and the initial mortgage offer expired. Jon helped me reapply for a mortgage and navigate my way through the Help to Buy scheme not once, but twice! If it were not for the tenacity of Jon Barton, I would not be a home owner in the UK right now. I would strongly recommend Jon Barton to anyone buying a home and seeking mortgage services. I cannot thank you enough for your guidance, know-how, perseverance and support, Jon! Thank you for seeing me through these unfamiliar and muddy waters! I have you to thank for my lovely new house and a fresh new start in the UK.

Jennifer · 27 October 2017

★★★★★ 1/5

Trustpilot

In my opinion,

In my opinion,Decided to use W H Brown based on there reputation of being the best in what they do. Got a place with a friend, was both our first time using w h brown and we viewed the place. We mentioned obvious repairs and cleaning that was meant to be done. When we got the keys and moved in we found the place hadn’t been cleaned and the repairs have not been done and they are expecting the tenants to deal with it. The property is not secure and the garden is a complete mess. Still nothing has been done about the repairs or the ongoing issues we are currently experiencing. Wouldn’t recommend them to anyone, avoid like the plague.

Peter · 28 September 2024

★★★★★ 5/5

Google

My wife and I were buying a property through this estate agent and found that Cliff was our "rock". His liaising skills with all parties concerned, were excellent. Cliff also has a very good team.PositiveResponsiveness, Quality, Professionalism

Alban · 26 October 2021

★★★★★ 5/5

Google

Recently, moved back to the area. I contacted as few Rental agents, the service from William H Browns was by far the best. Responsive to emails and calls. Pippa was friendly and very helpful. She managed to find a few pet friendly places within our budget. Richard was a great help too working with us and the landlord. Both did an amazing job. Very happy with the service!PositiveResponsiveness, Professionalism

Ella · 26 October 2021

★★★★★ 2/5

Trustpilot

Prospective buyer doing all the work

I'm a buyer looking for my next home - I've viewed 9 properties so far - the 3 being sold via William H Brown (though 3 different offices) have all been a nightmare. It took 2 weeks and 5 phone calls to get a viewing on one property, and each time I called they insisted on trying to sell me other services first (conveyancers, mortgage advisors, renting options etc). After finally viewing the property 3 different people called me for feedback and again tried the hard sell. They're such a big company I can't avoid them but my experience with them is colouring my views of how appealing some properties are.

MH · 27 September 2024

★★★★★ 1/5

Trustpilot

Dishonest sales particulars - Failure to disclose material facts

After a 70+ mile drive to view what seemed to be the perfect house on paper - great house in need of some major updating, pictures made that clear - Great garden, very private with beautiful natural boundaries all around and not at all over looked by anyone.The house was empty and the agents had said we could look around the garden and have a look through the windows whilst we waited for the chap who was booked to show up around. We were wow'd by the back garden as it was a great size and so private. We were very excited and happy to have found a gem and were eager to get inside.Then the agent arrived and proceeded to tell us in a matter of fact way that a 1/3 of the garden was not included in the sale and would be sold off separately with outlined planning consent to build 4 new detached houses. That one sentence totally change the houses standing and took away all the privacy that is currently enjoyed by the property. We proceeded to view the house but made it very clear at that point that this information should have been in the sales particulars and in the online advertising details. We also said our offer would be drastically reduced if we were to make one.We decided that we liked the house and could accept the smaller garden but felt the price to high made a few offers that we were prepared to pay. Our offer was rejected so we walked away - A quick google search shows this house has been on the market on and off since 2013 with the same furniture inside, so we came to the conclusion the seller is unrealistic and decided to walk away.We wrote off a complaint to William H Brown asking why they hadn't given prospective buyers the information about the garden and they didn't feel it necessary as the agent was happy to inform people as they viewed. 4 detached houses being built in the garden and they don't feel buyers have the right or need to know prior top arriving at the house?An estate agent has a legal and moral duty to give any such information out that they have that can affect a buyers decision prior to them becoming financially involved. I might add, the ombudsman has stated that a buyer becomes finally involved when they turn the ignition key in their car and drives to view a property.Will Cross - Compliance Controller at William H Brown (Connells Group) decided against my complaint because he didn't feel the property was misrepresented and the fact that we made two offers backed that up.We did make an offer, our first offer was 60k below guide, and our second and final was 35k below guide.It transpired that Will Cross was looking at the photographs and his reasoning was only the areas of garden included in the sale were shown. Bagshaws Residential who are also part of the Connells Group tried to sell this house at auction and failed - Again, this is listed on Rightmove with all the garden pictured, even the areas that aren't included in the sale. This is the place we first found the house.. So they are reviewing.Both William H Brown and bagshaw residential are selling this house and they are also selling the land - They have a total of 4 adds between them on right and not one of these agents have mentioned 4 detached houses are to be built in the garden. William H Brown have since added an agents not to say the boundaries are being redefined - Yet they do not note planning has already been granted to build 4 detached houses in the garden.Yet Will Cross of the Connells Group does not believe this property is being misrepresented.It also needs to be said, they haven't sold this house and have failed the owner also by thinking it acceptable to let buyers know when the view and not allow them to decide before they arrange to view.

Philip · 26 June 2017