Trusted Agent profile · Brandon
★★★★★
1,672 reviews across 3 platforms
20 High Street, Brandon, IP27 0AQ, IP27 0AQ
William H Brown's office in Brandon, at 20 High Street, is rated 2.8 out of 5 across 1,672 reviews on three platforms, including 442 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. William H Brown Brandon hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brandon.
Every review we hold for the Brandon office, from every platform, shown as written. First names only.
5/5
GoogleI used the Brandon location for the last 3 years and 4 months and was very happy with my experience with their office. Very easy to work with and quick to answer back whether over email or responding to voice calls. Daniel and Pippa are very wonderful and have nothing but amazing things to say about their customer service and expertise.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleMe and my partner have just brought our first home through WHB in Brandon and we honestly couldn’t recommend them enough! From initially speaking with Laura booking in viewings, to Matt sorting our mortgage and then to Cliff for seeing what was quite a turbulent purchase all the way through, they made everything as simple and as pain free as possible. Thank you so much!
Thank you for your wonderful comments and for the 5* review! Best Wishes, Scott @ Customer Care
1/5
TrustpilotGidea Park Branch - Avoid!
We have been extremely dissatisfied with the service we received from this branch throughout the sale of our property. After we accepted an offer, the team essentially disappeared, leaving us to handle both transactions ourselves. We were forced to coordinate between all parties, chase solicitors, follow up with the lender, and manage the entire process over the course of four extremely stressful months. WHB provided no meaningful support or assistance during this time.Even the estate agent representing the property we were purchasing expressed their shock at the appalling service we experienced. They had to step in and fill the gap left by WHB to ensure our sale was progressing.The only time we witnessed any enthusiasm from WHB was when they signed us up. After that, their level of professionalism, engagement, and service declined dramatically. Their sole tangible contribution was organising the viewings, and beyond that, they offered little to no value.
5/5
GoogleBest renters to American Servicemen!Thank you to Richard for everything he did
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
2/5
TrustpilotDon't Even Bother
Current tenant in a property managed by William H Brown. Landlord is what you would call rogue and flat out refuses to carry out basic maintenance tasks as well as essential electrical safety items. This agency are not interested in helping in the matter. Rather they are happy to collect your money via the rent paid and allow bad practices to carry on. If you're a rental prospect or even a potential buyer, steer well clear as they are only interested in your wallet rather than your standard of living.
5/5
TrustpilotStaff was very friendly
Staff was very friendly, helpful especially Katie Morgage advisor she always very helpful I recommend my friends for Morgage in future
5/5
GooglePippa was a complete professional, very personal and was extremely helpful and knowledgeable about the entire process with helping me move, the move was as painless as moving could possibly be. Thanks a bunch.PositiveResponsiveness
Thanks for your review, hope you settle into your home.
5/5
GoogleAfter having our house on the market with another state agent for 4 months and nothing happening, we decided to give WIlliam H Brown a change. We add viewings almost every week, and after 8 weeks our house was sold. Everything went really smooth, fairly straightforward. Just wished we went with William H Brown to start with. The agents were very helpful and very professional too. We only have to say a huge thank you to them!
1/5
TrustpilotTotally disgusted with William h brown…
Totally disgusted with William h brown currently renting through the mildenhall branch and I need to move out by oct as my landlady is moving out, they have been no help phone or email about properties no help at all say they’ll phone me back never do I feel it’s because I’m a single parent and they think I can’t afford anything so wake up browns us single parents are doing ok. Never did I think I’d be descriminated against being a single parent !!!!
1/5
TrustpilotPromise the skies, deliver what exactly?
When I heard the sales pitch about how they can afford to offer no sale no fee because they're a huge agent and can afford to take the losses, I should have considered whether this also meant they were lazy and lacked any hunger for sales. Seems they're main selling strategy is to argue for the lowest selling price, only to come back in 2 weeks and try to push an even lower sales price, so ultimately it is the vendor who 'takes the losses'. 26 August 2024 - the lacklustre service rolls on. Complete failure to vet viewers leading to time wasting and sheer frustration. Avoid!
5/5
GoogleCan’t thank Pippa enough she was so on point with everything. Answered all of mine and my partners questions best estate agents around! Definitely recommend!
Thank you for your 5 star review of our lettings team!
5/5
GoogleThe wonderful folks at William H. Brown made my move simple and fast. I highly recommend working with them any time you're in need. My agent, Daniel Juniper, was a professional and courteous. He communicated with me and made sure I was taken care of. I'm sure the staff at William H. Brown can help you find a home you'll be happy with.
Thank you for your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI would leave no stars if I could
I would leave no stars if I could. No communication. Was recommended modern auction method, hopeless, price plummeted and eventually we found out from the buyers a member of staff recommended a low bid. Very poor or no service at all.
5/5
GoogleCliff is very personable and a credit to the agency.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotNot for the Inexperienced
This company provided extremely poor service, they have been found by the property ombudsman to be negligent in their duties. They failed to get previous landlord or any personal references for the tenant they provided on their 'tenant find service' . They failed to do the start of term inventory in a timely manor. They used an external company to do the credit checks who managed not to find the tenants CCJ's that they already had. If you use this firm be advised you will need to supervise them at Every step and check every step of their work. Not for the inexperienced. And they will charge you for the privilege of being incompetent.
1/5
TrustpilotBunch of illiterate clowns - don't waste your time!
Staff apparently not able to read or write or dislexic! I asked for a an email to confirm the date of my valuation - didn't receive one because the illiterate on the other end of the phone seemed incapable of writing the address down, despite me repeating it several times! He then proceeded to talk over me to blank my response, causing me to raise my voice in order to be heard - still haven't had a response from them!
1/5
TrustpilotBrown by name, brown by nature
I was interested in viewing a house marketed by William H Brown, but because the listing contained no information at all about services or council tax, I emailed the branch a list of questions. This was ignored.Several days later, to follow up, I 'phoned to ask the same questions. I was told that someone would call me back within the hour. No one did.I 'phoned again after three hours, was given the same story, and the same result. No one at WHB could be bothered in the slightest. Business must be good.I gave up and went somewhere else.
4/5
GoogleVery good service and helpful. A couple of occasions we had some delay issues with information but this was mainly down to my wife and I not living local and myself being abroad at the start of the process. That said once we were able to talk things progressed as fast as they could.
Thank you for taking the time to leave us this amazing 5* review David Wilcox. Kind regards Lucy, Customer Relations.
5/5
GoogleI can’t say enough wonderful things about the Brandon team! Pippa was enormously helpful, answering all of my many questions about how to navigate renting a home in the UK, meeting me to let me view the property more than once, then working to get my dog approved by the landlord as well. Always cheerful and helpful.
1/5
TrustpilotThis is an appalling estate agents…
This is an appalling estate agents company who do nothing but constantly harass you everyday to get you set up in absolute dubbed properties to rent from my experience, plus their attitude is very pushy and rude too as they fail to always reply to your messages or needs so stear clear of this organisation - DON'T CHOOSE THEM!!! May I also add that cause of their blackmailing to get me into a property that had a history of mould on one side of the back to back property, it has increased my asthma condition which they were asked about before but no honest answer was given so thank you tripe heads for your lack of care towards health
1/5
TrustpilotIf I could give minus stars I would. They are criminals.
Our experience with William H Brown has been absolutely horrific from start to finish. This is genuinely the worst letting experience we have ever had, and the level of negligence, dishonesty, and disregard for tenants’ wellbeing has been unbelievable.
1/5
TrustpilotAbsolutely terrible
Absolutely terrible. We agreed to the purchase of a flat, but after four months, our solicitors informed us that the seller didn’t even have a copy of the lease. This oversight by William H. Brown wasted our money and time , as they didn’t check the details before listing the property.As a goodwill gesture, they showed us another flat before it went on the market. We made an offer via email, it was accepted, and we were told we could proceed if we completed the survey within a week. We did the survey, secured a mortgage offer, and then found out that a neighbour put an higher offer, and the sellers decided to go with that, even though they had signed a contract with William H Brown. We had no rejection of offer or correspondence whatsoever .They wasted our time and money and unprofessional behavior with constant blame-shifting. I do not recommend William H. Brown at all. Please read all the reviews or speak to ex buyers you will be amazed before considering them .
1/5
TrustpilotAVOID AVOID AVOID
A dreadful experience. Lots of promising words at the start but once you’re signed up nothing, no contact all. As an example, they promised to send round a professional photographer but took a few photos on their phone for “office use”. Next thing I know those crappy phone photos are online. When selling a house, the first month is when you get the most interest and I lost out on that due to W H Brown lack of enthusiasm and engagement. I will never use them again.
5/5
TrustpilotPurchasing/looking for a property with…
Purchasing/looking for a property with Charley at WH Brown. Charley was extremely helpful and professional through the process.
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Tell us what you need and we'll put you in touch. William H Brown Brandon hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brandon.
